Pullman Dubai Jumeirah Lakes Towers - Hotel and Residence

Dear Valued Guest, Thank you for taking the time to share your experience at the Pullman Dubai Jumeirah Lakes Towers, It was a pleasure to host you as our guest and we appreciate your feedback. At Pullman, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are looking into the concerns you mentioned to avoid re-occurrence in the future. Thank you once again for your feedback, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Christina Assmann Front Office & Guest Experience Manager

Dear valued Guest, Thank you for taking the time to tell us about your experience at the Pullman Dubai Jumeirah Lakes. Although from your review we see that you had an overall good experience, we were of course most concerned to learn of your disappointment and offense caused to you and your country due to the naming of one of our offerings in our restaurant and would like to sincerely apologize. We take our guests feedback very seriously and have meanwhile conferred with other guests and will be re-naming the promotion accordingly. While we realize that we cannot undo the experience or offense caused, we appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to welcome you back again in the near future. Once again, our apologies. Sincerely, Christina Assmann Front Office & Guest Experience Manager

Dear Lorenzo U., We very much appreciate your comments regarding your stay at the Pullman Dubai Jumeirah Lakes Towers - Hotel & Residence. We are delighted to read that you had an excellent stay and enjoyed your visit at our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day. Thank you for your kind feedback, and we hope to see you again soon. Sincerely, Christina Assmann Front Office & Guest Experience Manager

Dear Giampaolo R., We very much appreciate your comments regarding your stay at the Pullman Dubai Jumeirah Lakes Towers - Hotel & Residence. We are pleased to learn that your i-pad was returned to you safely and are pleased that you had an overall good experience. It was a pleasure to host you as our guest and we hope to welcome you back again in the near future. Sincerely, Christina Assmann Front Office & Guest Experience Manager

Signora / Signor M., Desideriamo ringraziarla per gli apprezzamenti espressi a seguito del suo soggiorno presso Pullman Dubai Jumeirah Lakes Towers - Hotel & Residence. E’ con grande piacere che riceviamo i suoi complimenti. Non mancheremo di condividere i suoi commenti con tutta la nostra equipe. La sua soddisfazione è la migliore ricompensa per il nostro personale che lavora giorno dopo giorno per offrire un servizio impeccabile. In attesa di accoglierla nuovamente, Signora/ Signor le porgiamo cordiali saluti. Christina Assmann Front Office & Guest Experience Manager

Dear Alex B., We very much appreciate your comments regarding your stay at the Pullman Dubai Jumeirah Lakes Towers - Hotel & Residence. We are delighted to read that you had an excellent stay and enjoyed your visit at our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day. Thank you for your kind feedback, and we hope to see you again soon. Sincerely, Christina Assmann Front Office & Guest Experience Manager

Dear Luca C., We very much appreciate your comments regarding your stay at the Pullman Dubai Jumeirah Lakes Towers - Hotel and Residence. Please allow us to apologize that the internet connection did not meet your expectations. Please rest assured this has been communicated with our IT Department for their action. We are delighted to read that apart from the above you had an excellent stay and enjoyed your visit at our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day. Thank you for your kind feedback, and we hope to see you again soon. Sincerely, Christina Assmann Front Office & Guest Experience Manager

Signora / Signor b., Desideriamo ringraziarla per gli apprezzamenti espressi a seguito del suo soggiorno presso Pullman Dubai Jumeirah Lakes Towers - Hotel and Residence. E’ con grande piacere che riceviamo i suoi complimenti. Non mancheremo di condividere i suoi commenti con tutta la nostra equipe. La sua soddisfazione è la migliore ricompensa per il nostro personale che lavora giorno dopo giorno per offrire un servizio impeccabile. In attesa di accoglierla nuovamente, Signora/ Signor le porgiamo cordiali saluti. Christina Assmann Front Office & Guest Experience Manager

Signora / Signor B., Desideriamo ringraziarla per gli apprezzamenti espressi a seguito del suo soggiorno presso Pullman Dubai Jumeirah Lakes Towers - Hotel and Residence. E’ con grande piacere che riceviamo i suoi complimenti. Non mancheremo di condividere i suoi commenti con tutta la nostra equipe. La sua soddisfazione è la migliore ricompensa per il nostro personale che lavora giorno dopo giorno per offrire un servizio impeccabile. In attesa di accoglierla nuovamente, Signora/ Signor le porgiamo cordiali saluti. Christina Assmann Front Office & Guest Experience Manager

Dear Catello A., We very much appreciate your comments regarding your stay at the Pullman Dubai Jumeirah Lakes Towers - Hotel and Residence. It is always a pleasure to receive positive feedback, especially when a team member like Udinath has such an impact on our guest experience. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Christina Assmann Front Office & Guest Experience Manager

Dear alberto R., We very much appreciate your comments regarding your stay at the Pullman Dubai Jumeirah Lakes Towers - Hotel and Residence. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Christina Assmann Front Office & Guest Experience Manager

Dear Salvatore v., Thank you for taking the time to tell us about your experience at the Pullman Dubai Jumeirah Lakes Towers - Hotel and Residence. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Pullman, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please note that by making a non-refundable booking, the rate is also more attractive. Therefore when shortening your stay we unfortunately are unable to refund, in addition to being made through an online service provider. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Christina Assmann Front Office & Guest Experience Manager

Dear Francescalaura C., We very much appreciate your comments regarding your stay at the Pullman Dubai Jumeirah Lakes Towers - Hotel and Residence. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Christina Assmann Front Office & Guest Experience Manager

Dear Paolo C., We very much appreciate your ratings regarding your stay at the Pullman Dubai Jumeirah Lakes Towers - Hotel and Residence. Thank you for rating us 70-100 on most areas and I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. I apologize however that we didnt meet your expectation on some areas where you rate us 40-60 like F&B, Le Club and WIFI. I have forwarded such to concerned department in order for them to look into and improve. Thank you again for sharing your experience, and we hope your next visit will be more pleasant than previous one. Sincerely, Christina Assmann Front Office & Guest Experience Manager

Dear Nicola D., We very much appreciate your comments regarding your stay at the Pullman Dubai Jumeirah Lakes Towers - Hotel and Residence. It is always a pleasure to receive positive feedback and we are pleased to hear that you enjoyed the facilities such as espresso machine in the room and the complimentary water. Thank you again for sharing your experience. We hope to welcome you back again soon. Sincerely, Christina Assmann Front Office & Guest Experience Manager