The Phoenix Hotel Yogyakarta - MGallery by Sofitel

Dear Mr. FB, Thank you for your wonderful comments about our hotel. We are delighted to learn that you had such a great time with us. There is nothing better than receiving a wonderful review highlighting our professional staff and service. We are sure that travelers will find your comments very helpful. Thank you for mentioning the need of renovation for the bathroom, we will work on it for a better performance. We hope to have the pleasure of welcoming you back again. Sincerely, Guest Experience Manager

Dear Mr. SB, We are happy to see that you enjoyed your stay and appreciate all our services. It feels great to know that you enjoyed our hotel and the genuine service that we offer. Your kind words for our staffs and the breakfast are really encouraging to the entire team. We surely look forward to welcome you back in the near future for more memorable experiences. Sincerely, Guest Experience Manager

Dear Mr. Luigi Tudisco, Thank you for reviewing The Phoenix Hotel Yogyakarta. It is great to hear that you had a nice experience during your stay with us. It really means a lot to us to have been able to reach your satisfaction. We really appreciate your kind feedback about service, facilities and food in our hotel. We look forward to welcoming you back again. Sincerely,

Dear Mr. Giuliano Finetto, Thank you for taking the time to tell us about your experience at the The Phoenix Hotel Yogyakarta - MGallery by Sofitel. We apologize should your recent stay experience did not meet your expectation. As MGallery, we strive to provide a superior service experience for every customer; thus we will work on it as a heritage hotel to give personalize service and prevent similar thing to happen in the future. Thank you for your input and it is our hope to be able to welcome you back in the near future. Sincerely,

Dear Mr. Ezio K., We very much appreciate your comments regarding your stay at the The Phoenix Hotel Yogyakarta - MGallery by Sofitel. We do apologize for the inconvenient, however, It is always a pleasure to receive positive feedback about how our staff could assist you. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Dear Mr. Alan Rodaro, We very much appreciate your comments regarding your stay at the The Phoenix Hotel Yogyakarta - MGallery by Sofitel. It is always a pleasure to receive positive feedback. As for the money that you left, we also already sent following up email as we need more information for the bank to complete the process in wiring the money. Should you has not received the email, please let us know and we will resend the email to you. Thank you again for sharing your experience, and we hope to welcome you back in the future. Sincerely,

Dear Mr. Carlo m., Many thanks for sharing your positive feedback regarding your recent stay with us. We feel honored for your wonderful compliments, and for your time to give us your generous review about our hotel. We hope to welcome you back in the near future. Sincerely,

Dear Patrizia S., We very much appreciate your comments regarding your stay at the The Phoenix Hotel Yogyakarta - MGallery by Sofitel. It is always great to know that you like our hotel and breakfast in our Paprika Restaurant. However it is unfortunate that you did not get the room with the balcony facing to the pool. Please allow me to recommend our Deluxe Pool View room type to reserve for your next stay as this room has the balcony with the view to our pool. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Dear Mr. g. Roberto, We would like to express our gratitude for your kind feedback to us. It is wonderful to read you have enjoyed your time with us. We have a great pleasure for being able to contribute to your wonderful time in Yogyakarta. Once again, thank you and hope to see you very soon. Sincerely,

Dear Edoardo Ezio C., We very much appreciate your comments regarding your stay at the The Phoenix Hotel Yogyakarta - MGallery by Sofitel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ellysa Simatupang Asst. Public Relations Manager

Dear Bernardi M., We very much appreciate your comments regarding your stay at the The Phoenix Hotel Yogyakarta - MGallery by Sofitel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ellysa Simatupang Asst. Public Relations Manager