Albergo Sofitel Warsaw Victoria

Dear Mrs. U., We very much appreciate your comments regarding your stay at the Sofitel Warsaw Victoria. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Yours sincerely, Joanna Majerowicz Guest Relations Specialist

Dear Mr. C., Thank you very much for taking the time to reflect on your stay and evaluate the satisfaction of your experience at the Sofitel Warsaw Victoria. I am very pleased to hear that you have enjoyed the wonderful location of our hotel, one of the greatest advantages we offer, being of a convenient proximity to facilitate discovering the city within walking distance. I very much appreciate your complements abour our rich breakfast buffet in the Kitchen Gallery restaurant. I strongly believe that the plentiful breakfast provides a perfect start to the day in a healthy way. Thank you for pointing out your remarks due to the service quality you have received at the front desk, please be advised that our concierge is always more than pleased to guides you with major attractions of the city and helps you organize the tour. Thank you once again for sharing your valuable thoughts, and we hope to welcome you again soon for another Magnifique experience. Yours sincerely, Małgorzata Badełek Guest Relations Manager

Dear Mrs. Sabrina, We very much appreciate your comments regarding your stay at the Sofitel Warsaw Victoria. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Małgorzata Badełek Guest Relations Manager

Dear Mrs. G., Thank you for taking some of your valuable time to leave your review regarding your recent stay at our hotel Sofiel Warsaw Victoria. Our entire Team takes great pride in delivering an exceptionally superior service for all of our Guests and will be delighted to see that you had such a good experience. I am glad that you have noticed one of our biggest advantage, that is our most convenient localization, thanks to which our Guests can reach a lot of attractions without much difficulties. It is also nice to know that the Breakfast served for you was very tasty and you truly enjoyed wide selection of fresh and healthy food offered at Kitchen Gallery restaurant. Please be assured that your valuable review has been shared with the entire team as I know that this will encourage them to continuously improve the service we provide. Thank you once again for choosing our hotel and sharing your thoughts with us. It is oly our hope to welcome you back very soon on next occasion of visiting Warsaw. Yours sincerely, Małgorzata Badełek Guest Relations Manager

Dear Mr. S., We very much appreciate your comments regarding your stay at the Sofitel Warsaw Victoria. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Yours sincerely, Joanna Majerowicz Guest Relations Specialist

Dear Mrs.Giulia, We very much appreciate your comments regarding your stay at the Sofitel Warsaw Victoria. It is always a pleasure to receive positive feedback. I am very glad to learn that you found your room well designed and specious. I will share your compliments with our entire team, especially with our portier and concierge, thanks to whom your stay was an exceptional. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Małgorzata Badełek Guest Relations Manager

Dear Mr. S., We very much appreciate your comments regarding your stay at the Sofitel Warsaw Victoria. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Małgorzata Badełek Guest Relations Manager

Dear Mr. M., We very much appreciate your comments regarding your stay at the Sofitel Warsaw Victoria. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Yours sincerely, Joanna Majerowicz Guest Relations Specialist

Dear Mr. Aurelio We very much appreciate your comments regarding your stay at the Sofitel Warsaw Victoria. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Małgorzata Badełek Guest Relations Manager

Dear Mr. V., We very much appreciate your comments regarding your stay at the Sofitel Warsaw Victoria. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Yours sincerely, Guest Relations Specialist

Dear Mr. C., We very much appreciate your comments regarding your stay at the Sofitel Warsaw Victoria. It is always a pleasure to receive positive feedback.I am pleased to read that you enjoyed our room, served breakfast and pool as well as our service. However please accept my apologies that the check-in process does not met your expectations. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Yours sincerely, Joanna Majerowicz Guest Relations Specialist

Dear Mr. S., Thank your for choosing our hotel Sofitel Warsaw Victoria and sharing your recent experience at our hotel. While it was a pleasure to have you with us, I deeply regret to read that your stay was not fully enjoyable due to the room standards, which was not to your liking. As I understand correctly, you have reserved the classic room, which indeed has an updated decor. Please be advised that our two floors are under the renovation process, in order to enhance the Guest's satisfaction and accommodate each and every Guests in the modern room. If you will consider staying in our hotel again, i would like to assure you that I will assign the renovated room, to make your stay much more pleasant and bring your faith back in the Sofitel standards. Regarding the unwelcoming first impression and the poor service quality, I would like to affirm to you that this is not a true reflection of the standard of service Sofitel is renowned for. Your all concerns have been brought to the attention of the concerned team for immediate improvement to prevent recurrence in the future stays. Thank you once again for being our Guest and letting us know about your remarks. We all desire to welcome your again in our property to bring only a positive moments and turn this previous bad experience into a good one. Yours sincerely, Małgorzata Badełek Guest Relations Manager

Dear Mr. C., We very much appreciate your comments regarding your stay at the Sofitel Warsaw Victoria. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Małgorzata Badełek Guest Relations Manager

Dear Mr. P., We very much appreciate your comments regarding your stay at the Sofitel Warsaw Victoria. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Małgorzata Badełek Guest Relations Manager

Dear Mr. R., We very much appreciate your comments regarding your stay at the Sofitel Warsaw Victoria. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Your sincerely, Agnieszka Wojtalik Guest Relations Specialist