Albergo Novotel Luxembourg Kirchberg 4 stelle

Punteggio Tripadvisor 4.0/5 1.140 recensioni
Novotel Luxembourg Kirchberg
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Camera 1

Numero di persone
Età dei bambini
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Hai raggiunto il massimo di 6 hotel preferiti; rimuovine uno prima di aggiungerne un altro.

I plus dellhotel

  • WIFI gratuito, zona lavoro ergonomica, TV LCD

  • Cucina moderna in ambiente rilassato, 2 terrazze all'aperto

  • Moderno centro fitness, parco giochi per i bambini

  • 10 spazi versatili per eventi di sicuro successo

  • A 20 minuti a piedi attraverso i parchi dal centro città

Questo hotel fa parte del programma Planet 21 e agisce a favore dell'Ospitalità positiva.

Servizi in hotel e nei dintorni

Check-in dalle 14h00

Check-out fino alle 12h00

Servizi a pagamento

Servizi e informazioni pratiche
  • Check-in online
  • WI-FI/Accesso internet
  • Parcheggio
  • Accessibilità per persone con mobilità ridotta
  • Animali ammessi 15.00 EUR
  • Servizi per bambini
  • Hotel non fumatori
  • Aria condizionata
  • Lingue parlate in albergo
  • Reception aperta 24 ore al giorno
  • CHECK-OUT POSTICIPATO FINO ALLE 17.00
  • Ricarica macchine elettriche
  • Lavanderia
  • Boutique Gourmande
Ristorazione
  • Colazione
  • 1 ristorante/i
  • 1 bar
  • Servizio in camera
Svago e attività
  • Centro fitness
  • Servizi per bambini
  • Campo da golf con 9 buche (Nei dintorni)
  • Noleggio bici (Nei dintorni)
Servizi business nell'albergo
  • 10 sala/e riunioni
  • Hotel per conferenze
  • Angolo internet (Macintosh)
  • Centro business self service
  • Servizio copia/stampa disp.

Posizione dell'hotel

Novotel Luxembourg Kirchberg

6 rue Fort Niedergrünewald
Quartier Européen Nord
Plateau de Kirchberg
L-2226
luxembourg
luxembourg

Tel: +3524298481

Fax: (+352)438658

E-mail di contatto

Check-in dalle 14h00

Check-out fino alle 12h00

  • BUSSES AT THE TRAIN STATION :   Eurobus Mudam SDC

  • TRAMWAY LUXEMBOURG :   T1 PHILHARMONIE

  • In aereo

    LUXEMBOURG FINDEL A 7km / 4,35 miglia

  • In auto

    EXIT 8 - KIRCHBERG A 3km / 1,86 miglia

  • In treno

    LUXEMBOURG-VILLE A 5km / 3,11 miglia

Coordinate GPS:49.620998, 6.146072

Le nostre sistemazioni

Spaziosa suite Executive: letto King Size (180 x 210 cm), divano letto per 2 persone, macchina Nespresso, bagno con vasca e doccia, accappatoio e ciabattine e minibar omaggio.

Camera Superior con 1 letto queen e Divano

  • Numero massimo di persone: ‌4
  • Superficie: Da 30
  • Internet wireless in camera
  • Bollitore per caffè / tè
  • TV a colori satellitare/via cavo
  • scrivania
  • Telefono con linea diretta(...)

Camera Superior con 2 letti queen size

  • Numero massimo di persone: ‌4
  • Superficie: Da 30
  • Internet wireless in camera
  • Bollitore per caffè / tè
  • TV a colori satellitare/via cavo
  • scrivania
  • Telefono con linea diretta(...)

Camera Superior con 1 letto queen

  • Numero massimo di persone: ‌2
  • Superficie: Da 27
  • Internet wireless in camera
  • Bollitore per caffè / tè
  • TV a colori satellitare/via cavo
  • scrivania
  • Telefono con linea diretta(...)

Camera Executive con letto queen size e divano

  • Numero massimo di persone: ‌4
  • Superficie: Da 30
  • Internet wireless in camera
  • Bollitore per caffè / tè
  • TV a colori satellitare/via cavo
  • scrivania
  • Telefono con linea diretta(...)

Suite Executive

  • Numero massimo di persone: ‌3
  • Superficie: Da 60
  • Internet wireless in camera
  • Bollitore per caffè / tè
  • TV a colori satellitare/via cavo
  • scrivania
  • Telefono con linea diretta(...)

I nostri bar e ristoranti

N' BISTRO

Tipo di cucina: Bistrot

Al N'Bistro, ogni giorno è una sfilata di piatti diversi! Ogni stagione una nuova collezione 100% fatta in casa, in un'atmosfera accogliente e con un servizio cordiale. In estate concedetevi un pranzo o una cena sulla nostra terrazza.

Pranzo

11:00 - 16:00

  • Lun
  • Mar
  • Mer
  • Gio
  • Ven
  • Sab
  • Dom

Cena

16:00 - 23:00

  • Lun
  • Mar
  • Mer
  • Gio
  • Ven
  • Sab
  • Dom

N'BISTRO

Photo non contractuelle / Strictly non binding

N'Bistro vi aspetta in un'altmosfera moderna e accogliente. Avete voglia di uno spuntino? Viziatevi con i nostri snack fatti in casa. Amate lo sport? Mettetevi comodi davanti al maxischermo. Con l'arrivo dell'estate, godetevi la nostra terrazza

Pranzo

  • Lun
  • Mar
  • Mer
  • Gio
  • Ven
  • Sab
  • Dom

Cena

  • Lun
  • Mar
  • Mer
  • Gio
  • Ven
  • Sab
  • Dom

Le tue riunioni ed eventi

Le nostre sale riunioni

  • Numero di sale riunioni: 10

  • Dimensioni massime: 276 m²

  • Capienza massima: 300 persone

  • Capienza massima banchetto: 210 persone

Per saperne di più

Le recensioni dei nostri clienti per
Novotel Luxembourg Kirchberg

Recensioni certificate al 100% lasciate da ospiti che hanno realmente soggiornato presso le nostre strutture

Per saperne di più

Valutazione AccorHotels 4.3/5

7.571 recensioni

tripadvisor tripadvisor

Giudizio TripAdvisor 4.0/5

1.140 recensioni

Certificato di eccellenza TripAdvisor
Certificato d'eccellenza 2019

Soddisfacente

Giudizio clienti 4.3/5

Massimiliano Famiglie - 21/05/2019 Recensione certificata AccorHotels

Esperienza molto gradevole, personale gentilissimo, hotel pulito e camere spaziose. Ottima la prima colazione.

Dear Massimiliano, First of all, I would like to thank you for taking the time to share your feelings with us regarding your stay at Novotel Luxembourg Kirchberg. I am really sorry I do not speak nor write your language therefore I am answering to you in English, I am sorry for the inconvenience. With pleasure, I did acknowledge your encouraging notation and your comment. I was delighted to read that you had an enjoyable experience and that you appreciated the spaciousness and the cleanliness of your bedroom. I did share your kind review with all the team and particularly with our Housekeeping Manager so she can congratulate her team. It is always pleasure for us to acknowledge the satisfaction of our clients, so thank you again. Looking forward to welcoming you soon, dear Massimilano at Novotel Luxembourg Kirchberg. Sincerely, Jérôme Lefèvre Directeur Général Novotel Luxembourg Kirchberg Quartier Européen Nord Kirchberg B. P. 512 L-2015 Luxembourg Tel : +352 42 98 48 1 Fax : +352 43 86 58 www.novotel.com

Un Hotel che consiglierò.

Punteggio Tripadvisor 4.0/5

694mariellaz In famiglia - 29/04/2019 Recensione certificata TripAdvisor

Ottima esperienza, personale estremamente gentile, in particolare il signor Alain che oltre ad essere premuroso parlava anche italiano, cosa molto apprezzabile. Stanza da letto nelle spettative e confortevole. inoltre hanno risolto velocemente il problema di un indumento dimenticato provvedendo a spedircelo. Un grazie anche per questo.

Dear 694mariellaz, First of all, I would like to thank you for taking the time to share your feelings with us regarding your stay at Novotel Luxembourg Kirchberg. I am really sorry I do not speak nor write your language therefore I am answering to you in English, I am sorry for the inconvenience. I was delighted to perceive your positive grade and to read that you enjoyed your experience with us and above all the kindness and the helpfulness of our team. I gladly informed all the Novotel team about your kind review and particularly our Front Office Manager so she can congratulate Alain. A massive thank you for recommending our establishment. We really hope to welcoming you again at Novotel Luxembourg Kirchberg. Sincerely, Marine Petitprez Customer Relationship Manager

Super consigliato

Giudizio clienti 4.3/5

Andrea Famiglie - 23/04/2019 Recensione certificata AccorHotels

Personale molto professionale e disponibile, spazi comuni e camere pulite, spazio dedicato e attenzione per gli ospiti piu piccoli, colazione molto varia

Dear Andrea, I would like to thank you for taking the time to share your feelings with us regarding your stay at NOVOTEL Luxembourg Kirchberg. I am sorry I do not speak nor write your language; therefore I am answering to you in English, I am really sorry for the inconvenience. I was pleased to acknowledge the notation and comment that you attribute to our hotel. I was delighted to read that you enjoyed your room and breakfast. Be assured that I have shared your comment with the all staff, so they are aware of their contribution in helping to satisfy you and also of their areas of improvement. Feedback from our guests is really important to us; it gives us the opportunity to improve continually the quality of our services and to congratulate our teams, so thank you again for answering our survey. We look forward to welcoming you again at NOVOTEL Luxembourg Kirchberg. Sincerely, Jérôme Lefèvre Directeur Général Novotel Luxembourg Kirchberg Quartier Européen Nord Kirchberg B. P. 512 L-2015 Luxembourg Tel : +352 42 98 48 1 Fax : +352 43 86 58 www.novotel.com

Camera rumorosa

Giudizio clienti 4.3/5

Gianni Azienda - 21/04/2019 Recensione certificata AccorHotels

La camera 358 si affaccia su un cantiere che inizia i lavori alle 6 con rumori molto fastidiosi e intensi

Dear Gianni, First of all, I would like to thank you for taking the time to share your feelings with us regarding your stay at Novotel Luxembourg Kirchberg. I am really sorry I do not speak nor write your language therefore I am answering to you in English, I am sorry for the inconvenience. I did know the notation that you allocate to our hotel and your comment. I’m deeply sorry that your experience did not meet all your expectation. Please allow me to express my sincerest apologies for your stay. In fact, the works are unfortunately beyond our control. Once again, please accept my apologies. Be assured that I have shared your feedback with all the team and also with our Chef concerning your breakfast’s recommendation. We are actually working on the breakfast’s offer so thank you again for your advice. If you have the chance to come back to Luxembourg, we really hope you will give us the opportunity to better serve you. For your future stays, I invite you to contact me at the following email address: h1…; I will personally take care of them. Sincerely, Jérôme Lefèvre Directeur Général Novotel Luxembourg Kirchberg Quartier Européen Nord Kirchberg B. P. 512 L-2015 Luxembourg Tel : +352 42 98 48 1 Fax : +352 43 86 58 www.novotel.com
Giudizio clienti 4.3/5

Gianfranco S. Famiglie - 21/04/2019 Recensione certificata AccorHotels

Valuto molto positivamente il mio soggiorno soprattutto per quanto riguarda la disponibilità e la cortesia del personale

Dear Gianfranco, I would like to thank you for taking the time to share your feelings with us regarding your stay at NOVOTEL Luxembourg Kirchberg. I am sorry I do not speak nor write your language; therefore I am answering to you in English, I am really sorry for the inconvenience. I was pleased to acknowledge the notation and comment that you attribute to our hotel. I was delighted to read that you enjoyed your stay and the friendliness of our staff. Be assured that I have shared your comment with the all staff, so they are aware of their contribution in helping to satisfy you and also of their areas of improvement. Feedback from our guests is really important to us; it gives us the opportunity to improve continually the quality of our services and to congratulate our teams, so thank you again for answering our survey. We look forward to welcoming you again at NOVOTEL Luxembourg Kirchberg. Sincerely, Jérôme Lefèvre Directeur Général Novotel Luxembourg Kirchberg Quartier Européen Nord Kirchberg B. P. 512 L-2015 Luxembourg Tel : +352 42 98 48 1 Fax : +352 43 86 58 www.novotel.com

Accogliente, camere confortevoli e silenziose

Giudizio clienti 4.3/5

Anonimo Azienda - 18/04/2019 Recensione certificata AccorHotels

Come al solito sempre accoglienti alla reception e le camere, pur nella loro semplicità, risultano essere pratiche e confortevoli. Ottima la qualità del sonno. Una piccola pecca il vetro di parziale chiusura della doccia che finisce per fare uscire acqua sul pavimento

Dear Guest, First of all, I would like to thank you for taking the time to share your feelings with us regarding your stay at Novotel Luxembourg Kirchberg. I am really sorry I do not speak nor write your language therefore I am answering to you in English, I am sorry for the inconvenience. I did know your positive grade and I was pleased to read that you enjoyed the comfort of your bedroom and the friendliness of our team. I gladly informed the Novotel Team about your kind review and congratulated them to put our guest service on the next level. Regarding the bathroom, thank you for mentioning it. We do really care regarding the feedback of our clients, because it gives us the opportunity to improve continually the quality of our services, so thank you again for sharing it. We really hope to welcoming you at Novotel Luxembourg Kirchberg. Sincerely, Jérôme Lefèvre Directeur Général Novotel Luxembourg Kirchberg Quartier Européen Nord Kirchberg B. P. 512 L-2015 Luxembourg Tel : +352 42 98 48 1 Fax : +352 43 86 58 www.novotel.com

Un porto accogliente e sicuro

Giudizio clienti 4.3/5

Anonimo Azienda - 04/04/2019 Recensione certificata AccorHotels

La mia permanenza presso la vostra struttura è stata molto piacevole. Stanze molto comode. L'unica nota negativa qualche problema con la connessione wi-fi

Dear Sir, I would like to thank you for taking the time to share your feelings with us regarding your stay at NOVOTEL Luxembourg Kirchberg. I am sorry I do not speak nor write your language; therefore I am answering to you in English, I am really sorry for the inconvenience. I was pleased to acknowledge the notation and comment that you attribute to our hotel. I was delighted to read that you enjoyed your stay and qualified your overall experience as very pleasant. Be assured that I have shared your comment with the all staff, so they are aware of their contribution in helping to satisfy you and also of their areas of improvement. Concerning your comment about the WIFI and the breakfast, please allow me to express my sincerest apologies. Please note that I have shared your comment to our Maintenance Manager and Restaurant Manager, so they can take the appropriate measures to prevent future occurrence. Once again I am sorry for the inconvenience. Feedback from our guests is really important to us; it gives us the opportunity to improve continually the quality of our services and to congratulate our teams, so thank you again for answering our survey. We look forward to welcoming you again at NOVOTEL Luxembourg Kirchberg. Sincerely, Jérôme Lefèvre Directeur Général Novotel Luxembourg Kirchberg Quartier Européen Nord Kirchberg B. P. 512 L-2015 Luxembourg Tel : +352 42 98 48 1 Fax : +352 43 86 58 www.novotel.com

Comfortable room, available personnel

Giudizio clienti 4.3/5

Anonimo Azienda - 03/04/2019 Recensione certificata AccorHotels

Camera comoda, ottima colazione. Risveglio rumoroso a causa dei lavori nel palazzo difronte

Dear Sir, I would like to thank you for taking the time to share your feelings with us regarding your stay at NOVOTEL Luxembourg Kirchberg. I am sorry I do not speak nor write your language; therefore I am answering to you in English, I am really sorry for the inconvenience. I was pleased to acknowledge the notation and comment that you attribute to our hotel. I was delighted to read that you found your room comfortable, the breakfast good and the staff available. Be assured that I have shared your comment with the all staff, so they are aware of their contribution in helping to satisfy you and also of their areas of improvement. Concerning your comment about the noise, please allow to express my sincerest apologies. Please know that we are doing our best to provide the most comfortable solution for our guests. For the next time that will be our pleasure to give you a room situated on a quiet side. Once again I am sorry for the inconvenience. Feedback from our guests is really important to us; it gives us the opportunity to improve continually the quality of our services and to congratulate our teams, so thank you again for answering our survey. We look forward to welcoming you again at NOVOTEL Luxembourg Kirchberg. Sincerely, Jérôme Lefèvre Directeur Général Novotel Luxembourg Kirchberg Quartier Européen Nord Kirchberg B. P. 512 L-2015 Luxembourg Tel : +352 42 98 48 1 Fax : +352 43 86 58 www.novotel.com
Giudizio clienti 4.3/5

Barbara Famiglie - 03/04/2019 Recensione certificata AccorHotels

L'hotel è molto bello e moderno. Le camere sono spaziose e pulite. Nella camera faceva un po' caldo anche avendo abbassato la temperatura sul termostato. La prima sera nell'hotel c'era una comitiva di ragazzi spagnoli e si sono riuniti proprio nella camera accanto alla nostra facendo rumore e ascoltando musica fino a tarda notte. Solo dopo che ci siamo lamentati alla reception hanno smesso. Lo straff dell'hotel è molto gentile e disponibile. A piano terra c'è un'area dedicata ai bambini con giochi e passatempo. L'hotel è ben collegato al centro con un tram e autobus.

Dear Barbara, Thank you for taking the time to share your feelings with us regarding your stay at Novotel Luxembourg Kirchberg. I am really sorry I do not speak nor write your language therefore I am answering to you in English, I am sorry for the inconvenience. I did know your encouraging grade and your comment. I was pleased to read that you enjoyed your stay as well as the friendliness of our team. Regarding the noise caused by the group, please accept my sincerest apologies for the inconvenience that you have encountered. I did share your review with all the team and particularly with the Maintenance Manager so he can prevent the future occurrence concerning the temperature in our rooms. We do really care regarding the feedback of our clients, because it gives us the opportunity to improve continually the quality of our services, so thank you again for sharing it. Looking forward to welcoming you again, dear Barbara at Novotel Luxembourg Kirchberg. Sincerely, Jérôme Lefèvre Directeur Général Novotel Luxembourg Kirchberg Quartier Européen Nord Kirchberg B. P. 512 L-2015 Luxembourg Tel : +352 42 98 48 1 Fax : +352 43 86 58 www.novotel.com www.accorhotels.com

Soddisfacente

Giudizio clienti 4.3/5

Anonimo Azienda - 29/03/2019 Recensione certificata AccorHotels

Personale molto gentile e disponibile. La stanza confortevole ma la ventilazione risultava rumorosa. La colazione e la cena non all'altezza delle aspettative (avevo già soggiornato presso la vostra struttura qualche anno fa) e ho notato con dispiacere che la qualità dei cibi è scesa.

Dear Madam, I would like to thank you for taking the time to share your feelings with us regarding your stay at NOVOTEL Luxembourg Kirchberg. I am sorry I do not speak nor write your language; therefore I am answering to you in English, I am really sorry for the inconvenience. I was pleased to acknowledge the notation and comment that you attribute to our hotel. I was delighted to read that you found your room comfortable and the staff friendly and helpful. Be assured that I have shared your comment with the all staff, so they are aware of their contribution in helping to satisfy you and also of their areas of improvement. Concerning your comment about the ventilation and the dinner, please allow me to express my sincerest apologies. Please know that I have shared your comment with the Maintenance Manager and the Kitchen Chef, so they can share it with their teams and take the appropriate measures to prevent future occurrence. Once again I am sorry for the inconvenience. Feedback from our guests is really important to us; it gives us the opportunity to improve continually the quality of our services and to congratulate our teams, so thank you again for answering our survey. We look forward to welcoming you again at NOVOTEL Luxembourg Kirchberg Sincerely, Jérôme Lefèvre Directeur Général Novotel Luxembourg Kirchberg Quartier Européen Nord Kirchberg B. P. 512 L-2015 Luxembourg Tel : +352 42 98 48 1 Fax : +352 43 86 58 www.novotel.com
Giudizio clienti 4.3/5

Anonimo Famiglie - 18/03/2019 Recensione certificata AccorHotels

Accoglienza eccellente Colazione € 16 cad abbondante, internazionale di favolosa Hotel pulito ed esteticamente bello

Dear Guest, First of all, I would like to thank you for taking the time to share your feelings with us regarding your stay at Novotel Luxembourg Kirchberg. I am really sorry I do not speak nor write your language therefore I am answering to you in English, I am sorry for the inconvenience. I was delighted to know your positive grade and your feedback. I was glad to read that you appreciated our breakfast buffet and the cleanliness of our establishment. With pleasure, I did share your kind review with the Novotel Team and did congratulate them to put our guest service on the next level. A massive thank you for recommending our establishment. We really hope to welcoming you back soon at Novotel Luxembourg Kirchberg. Sincerely, Jérôme Lefèvre Directeur Général Novotel Luxembourg Kirchberg Quartier Européen Nord Kirchberg B. P. 512 L-2015 Luxembourg Tel : +352 42 98 48 1 Fax : +352 43 86 58 www.novotel.com www.accorhotels.com
Giudizio clienti 4.3/5

Chiara Famiglie - 12/03/2019 Recensione certificata AccorHotels

Esperienza piacevole e staff professionale e con grande attenzione al cliente. Camera da letto perfetta per una famiglia di 3 persone, unica pecca l'aria un po' soffocante (calda e secca).

Dear Chiara, First of all, I would like to thank you for taking the time to share your feelings with us regarding your stay at Novotel Luxembourg Kirchberg. I am really sorry I do not speak nor write your language therefore I am answering to you in English, I am sorry for the inconvenience. I was pleased to know your positive grade and to read that you enjoyed your bedroom and the helpfulness of our team. Be assured that I have shared your kind feedback with all our team and particularly with our Maintenance Manager so he can take the appropriate measure to prevent the future occurrence. We do really care regarding the feedback of our clients, because it gives us the opportunity to improve continually the quality of our services, so thank you again for sharing it. We really hope to welcoming you again, dear Chiara at Novotel Luxembourg Kirchberg. Sincerely, Jérôme Lefèvre Directeur Général Novotel Luxembourg Kirchberg Quartier Européen Nord Kirchberg B. P. 512 L-2015 Luxembourg Tel : +352 42 98 48 1 Fax : +352 43 86 58 www.novotel.com www.accorhotels.com

personale impeccabile , disponibile e cortese. Camera meravigliosa e perfetta sotto tutti gli aspetti.

Giudizio clienti 4.3/5

Gfianfranco S. Coppie - 07/03/2019 Recensione certificata AccorHotels

Siamo clienti del Vostro albergo da diverso tempo e sempre pienamente soddisfatti. Non veniamo da voi solamente quando non avete disponibile la camera.

Dear GFianfranco, First of all, I would like to thank you for taking the time to share your feelings with us regarding your stay at Novotel Luxembourg Kirchberg. I am really sorry I do not speak nor write your language therefore I am answering to you in English, I am sorry for the inconvenience. I was delighted to know your positive grade and to read that you enjoyed your bedroom and the helpfulness of our team. I also would like to thank you for your loyalty. Be assured that I did share your kind review with the Novotel Team and did congratulate them to put our guest service on the next level. Feedback like yours is our greatest rewards and it gives us the opportunity to congratulate our staff, so thank you again for sharing it. We really hope to welcoming you back soon, dear GFianfranco at Novotel Luxembourg Kirchberg. Sincerely, Jérôme Lefèvre Directeur Général Novotel Luxembourg Kirchberg Quartier Européen Nord Kirchberg B. P. 512 L-2015 Luxembourg Tel : +352 42 98 48 1 Fax : +352 43 86 58 www.novotel.com www.accorhotels.com

soggiorno da ripetere

Giudizio clienti 4.3/5

Anonimo Famiglie - 04/03/2019 Recensione certificata AccorHotels

E' stata una breve vacanza ma intensa. buona la camera e l'accoglienza del personale.

Dear Guest, First of all, I would like to thank you for taking the time to share your feelings with us regarding your stay at Novotel Luxembourg Kirchberg. I am really sorry I do not speak nor write your language therefore I am answering to you in English, I am sorry for the inconvenience. I was glad to know your positive grade and to read that you enjoyed your bedroom and the welcoming of our team. I did share your feedback with all the team and they was glad to learn that their work was deeply appreciated. Regarding your welcome drink, I would like to apologize for this oversight. We would like to offer you 600 points on your Le Club AccorHotels Card. If you agree with this offer, you can contact me directly at the following email address: H1… At Novotel Luxembourg Kirchberg, every day we strive to offer you the better welcoming service and stay, therefore we do really care regarding the feedback from our clients. We look forward to welcoming you again at Novotel Luxembourg Kirchberg. Sincerely, Jérôme Lefèvre Directeur Général Novotel Luxembourg Kirchberg Quartier Européen Nord Kirchberg B. P. 512 L-2015 Luxembourg Tel : +352 42 98 48 1 Fax : +352 43 86 58 www.novotel.com www.accorhotels.com .

Accoglienza importante

Giudizio clienti 4.3/5

Federico Azienda - 26/02/2019 Recensione certificata AccorHotels

Buona esperienza di soggiorno. Essere ricevuti al check-in con la documentazione già svolta e poter ricevere subito le chiavi è di grande soddisfazione. Ottima la colazione. Da migliorare: l’offerta di Cuscini diversi da quelli proposta il pagamento del posteggio per i clienti dell’albergo (non avendo alternative di posteggio).

Dear Federico, I am sorry I do not speak nor write your language; therefore I am answering to you in English, I am really sorry for the inconvenience. Many thanks for taking the time to share your feelings with us regarding your stay at Novotel Luxembourg Kirchberg. I was glad to know your encouraging grade and your comment. I was pleased to read that you enjoyed our breakfast buffet. I gladly informed our team about your kind review and congratulated them to put our guest service on the next level. Regarding the pillows, for your next stay do not hesitate to contact directly the reception; they will propose you with pleasure another type of pillows among our new pillow menu. It is always pleasure for us to acknowledge the satisfaction of our clients, so thank you again. We really hope to welcoming you again, dear Federico at Novotel Luxembourg Kirchberg. Sincerely, Jérôme Lefèvre Directeur Général Novotel Luxembourg Kirchberg Quartier Européen Nord Kirchberg B. P. 512 L-2015 Luxembourg Tel : +352 42 98 48 1 Fax : +352 43 86 58 www.novotel.com www.accorhotels.com .

Pessima esperienza

Giudizio clienti 4.3/5

Anonimo Azienda - 16/02/2019 Recensione certificata AccorHotels

Camera molto vecchia e poco accogliente (603) con moquette poco pulita. Quando sono rientrata in camera mercoledì ho trovato degli operai a montare la TV sul muro. Non è accettabile che, oltre all'housekeeping, entrino operai senza avere chiesto il permesso dell'ospite. Sicuramente non prenoterò più presso la vostra struttura.

Dear Guest, First of all, I would like to thank you for taking the time to share your feelings with us regarding your stay at Novotel Luxembourg Kirchberg. I am really sorry I do not speak nor write your language therefore I am answering to you in English, I am sorry for the inconvenience. I did know the comment and the grade that you allocate to our hotel and I was deeply sorry that you experience did not meet all your expectation. Regarding your comment about your bedroom, please know that we already plan to replace the carpet in this bedroom. Please accept my sincerest apologize for the inconvenience that you have encountered. We are also currently working on a renovation project. Concerning the remove of your TV, we putted a letter on your desk in order to inform you, I'm sorry if you didn't see it. Once again, please allow me to express my sincerest apologize. I did share your comment with the team so they are aware of their areas of improvement. At Novotel Luxembourg Kirchberg, every day we strive to offer you the better welcoming service and stay, therefore we do really care regarding the feedback from our clients. We really hope to welcoming you again at Novotel Luxembourg Kirchberg. Sincerely, Jérôme Lefèvre Directeur Général Novotel Luxembourg Kirchberg Quartier Européen Nord Kirchberg B. P. 512 L-2015 Luxembourg Tel : +352 42 98 48 1 Fax : +352 43 86 58 www.novotel.com www.accorhotels.com
Giudizio clienti 4.3/5

Corrado Famiglie - 05/02/2019 Recensione certificata AccorHotels

Molto accogliente e hospitality

Dear Corrado, I would like to thank you for taking the time to share your feelings with us regarding your stay at Novotel Luxembourg Kirchberg. I am sorry I do not speak nor write your language; therefore I am answering to you in English, I am really sorry for the inconvenience. I was really pleased to acknowledge the notation and comment that you attribute to our hotel. I was delighted to read that you enjoyed your stay with us. Be assured that I have shared your comment with the all staff, so they are aware of their contribution in helping to satisfy you and also of their areas of improvement. Feedback like yours is for us our greatest rewards, thank you for sharing it. We look forward to welcoming you again, dear Corrado at Novotel Luxembourg Kirchberg. Sincerely, Jérôme Lefèvre Directeur Général Novotel Luxembourg Kirchberg Quartier Européen Nord Kirchberg B. P. 512 L-2015 Luxembourg Tel : +352 42 98 48 1 Fax : +352 43 86 58 www.novotel.com

Ottima

Giudizio clienti 4.3/5

Anonimo Famiglie - 05/02/2019 Recensione certificata AccorHotels

Piacevole tempo trascorso in una struttura confortevole, pulita ed accogliente

Dear Guest, Thank you for taking the time to answer our satisfaction survey regarding your stay at Novotel Luxembourg Kirchberg. I am really sorry I do not speak nor write your language therefore I am answering to you in English, I am sorry for the inconvenience. I was glad to know the positive grade and comment that you allocate to our hotel. With pleasure I did share it with all the Novotel Team so they are aware of their contribution to your satisfaction. A feedback from our guests is really important to us, it gives us the opportunity to improve continually the quality of our services and to congratulate our staff, so thank you again. We looking forward to welcoming you again at Novotel Luxembourg Kirchberg. Sincerely, Jérôme Lefèvre Directeur Général Novotel Luxembourg Kirchberg Quartier Européen Nord Kirchberg B. P. 512 L-2015 Luxembourg Tel : +352 42 98 48 1 Fax : +352 43 86 58 www.novotel.com
Giudizio clienti 4.3/5

Mario Azienda - 31/01/2019 Recensione certificata AccorHotels

Una notte non è sufficient per fare delle descrizioni....certamente ho trovato il personale alla reception gentili e cordiali, camera confortevole e pulita secondo lo standard che ci is aspect da uno catena del gruppo ACCOR.

Dear Mario, First of all, I would like to thank you for taking the time to share your feelings with us regarding your stay at Novotel Luxembourg Kirchberg. I am really sorry I do not speak nor write your language therefore I am answering to you in English, I am sorry for the inconvenience. I was glad to acknowledge your comment and the encouraging notation that you attribute to our hotel. I was pleased to read that you appreciated the friendliness of our team and the comfort of your bedroom. Be assured that I have shared your feedback with all the team so they are aware of their contribution to your satisfaction. We do really care regarding the feedback of our clients, because it gives us the opportunity to improve continually the quality of our services, so thank you again for sharing it. We look forward to welcoming you again, dear Mario at Novotel Luxembourg Kirchberg. Sincerely, Jérôme Lefèvre Directeur Général Novotel Luxembourg Kirchberg Quartier Européen Nord Kirchberg B. P. 512 L-2015 Luxembourg Tel : +352 42 98 48 1 Fax : +352 43 86 58 www.novotel.com www.accorhotels.com

molto buona

Giudizio clienti 4.3/5

Anonimo Azienda - 22/01/2019 Recensione certificata AccorHotels

gradevole

Dear Madam, I would like to thank you for taking the time to share your feelings with us regarding your stay at NOVOTEL Luxembourg Kirchberg. I am sorry I do not speak nor write your language; therefore I am answering to you in English, I am really sorry for the inconvenience. I was pleased to acknowledge the notation and comment that you attribute to our hotel. I was delighted to read that you enjoyed your stay and qualified it as very good and pleasant. Be assured that I have shared your comment with the all staff, so they are aware of their contribution in helping to satisfy you and also of their areas of improvement. Feedback from our guests is really important to us; it gives us the opportunity to improve continually the quality of our services and to congratulate our teams, so thank you again for answering our survey. We look forward to welcoming you again at NOVOTEL Luxembourg Kirchberg. Sincerely, Jérôme Lefèvre Directeur Général Novotel Luxembourg Kirchberg Quartier Européen Nord Kirchberg B. P. 512 L-2015 Luxembourg Tel : +352 42 98 48 1 Fax : +352 43 86 58 www.novotel.com
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