Hotel – Novotel Luxembourg Kirchberg
Novotel hotel Novotel hotel

Albergo Novotel Luxembourg Kirchberg

i nostri hotel AccorHotels
4.0/5 1.015 recensioni
Tutti gli alberghi in Luxembourg
vedi sulla mappa
  • L'hotel è dotato di WIFI WI-FI/Accesso internet
  • L'hotel serve la colazione Colazione
  • L'hotel è dotato di bar Bar
  • L'hotel è dotato di parcheggio Parcheggio
  • L'hotel è dotato di ristorante Ristorante
  • L'hotel è dotato di aria condizionata nelle camere Aria condizionata
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Miglior prezzo garantito Come funziona?
Da
Da 115.00 EUR Tariffa non socio
Da 109.25 EUR Tariffa Soci Tariffa Soci, iscriviti mentre prenoti
5.00P
Fino al {{amount}}% di sconto extra
Tariffa Soci, iscriviti mentre prenoti
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Servizi in hotel e nei dintorni

Check-in dalle 14h00
Check-out fino alle 12h00
Servizi a pagamento

Servizi e informazioni pratiche

  • Check-in online

    Check-in online: il tuo arrivo sarà preparato con cura del nostro team
    Fast check-out: Consegna semplicemente le chiavi

  • WI-FI/Accesso internet
    • WiFi nell'hotel
    • WiFi in camera
    • Accesso WiFi
  • Parcheggio
    • Parcheggio all'aperto privato (Servizi a pagamento)
    • Parcheggio all'aperto pubblico (Servizi a pagamento)
    • Parcheggio pubblico interno (Servizi a pagamento)
    • Area parcheggio autobus (Servizi a pagamento)
    • Parcheggio illuminato (Servizi a pagamento)
  • Accessibilità per persone con mobilità ridotta
    • Camere per persone diversamente abili
    • Accesso con sedia a rotelle
    • Servizi per persone diversamente abili
    • Bagno per persone diversamente abili
  • Animali ammessi 15  EUR
  • Servizi per bambini
    • Baby sitter su richiesta
    • Ricreaz. all'aperto per bambini
  • Hotel non fumatori
  • Aria condizionata
    • Aria condizionata
    • Controllo temperatura manuale
  • Lingue parlate in albergo
    • Tedesco
    • Inglese
    • Spagnolo
    • Francese
    • Italiano
    • Olandese
  • Reception aperta 24 ore al giorno
  • CHECK-OUT POSTICIPATO FINO ALLE 17.00
  • Ricarica macchine elettriche
  • lavaggio a secco

Svago e attività

  • Centro fitness
  • Servizi per bambini
    • Baby sitter su richiesta
    • Ricreaz. all'aperto per bambini
  • Campo da golf con 9 buche  (Nei dintorni)
  • Bicycles rental  (Nei dintorni)

Ristorazione

  • Colazione
  • 1 ristorante/i
  • 1 bar
  • Servizio in camera
    • Pasti caldi
    • Spuntini freddi
    • Orari di apertura: settimanali 24/24
    • Orari di apertura: weekend 24/24

Servizi business nell'albergo

  • 10 sala/e riunioni
  • Hotel per conferenze
  • Angolo internet (Macintosh)
  • Centro business self service
  • Servizio copia/stampa disp.
Vedi tutti i servizi

Posizione dell'hotel

Le nostre camere

  • 260 camere
  • Hotel non fumatori
  • 1 camere per persone con mobilità ridotta
  • 247 camere familiari
  • 72 camere comunicanti
  • Letto extra x bambino in camera
  • Letto extra per adulto in camera
  • Baby bed
    • 110/120 V AC
    • 220/240 V AC
    • A getto d'aria
    • Aria condizionata
    • Porta dati in camera
    • Mappa per uscita d'emergenza
    • Porte bagni larghe 32 pollici
    • Cassetta di sicurezza in camera
    • Telefono
    • Baby bed
    • Radio in camera
    • Finestre apribili
    • TV con telecomando
    • WiFi in camera
    • DDI - Direct Dialing In
    • Telefono con linea diretta
    • Scrivania in tutte le camere
    • Controllo temperatura manuale
    • Controllo temperatura automatico
    • TV satellitare/Via cavo a colori
    • Minibar
    • Presa RJ 45
    • Bollitore per caffè / tè
    • Vasca
    • Asciugacapelli in bagno
    • Make up / Specchio ingrandimento
    • Allarme fumo udibile
    • Accesso con chiave magnetica
    • Catenella sicurezza alla porta
    • Spioncino
    • Allarme fumo in camera
    • Informaz. d'emergenza in camera
    • Sveglia
    • Avviso messaggio
    • Sveglia automatica
    • Sveglia tramite operatore
Attrezzature nelle nostre camere

I nostri bar e ristoranti

Vedi tutti i nostri bar e ristoranti

Le tue riunioni ed eventi

4.4/5 Valutazione AccorHotels Basata su 6.024 recensioni

Le recensioni dei nostri clienti per Novotel Luxembourg Kirchberg

Recensioni certificate al 100% lasciate da ospiti che hanno realmente soggiornato presso le nostre strutture

Per saperne di più
4.0/5 Giudizio TripAdvisor Basata su 1.015 recensioni
Recensione certificata AccorHotels
Cb Famiglie - 05/06/2018
« Ottimo servizio di accoglienza »

Camere con standard leggermente inferiore ad altri Novotel presso i quali ho soggiornato in passato (Parigi, Berlino)

La nostra struttura ha risposto alla recensione
La nostra struttura ha risposto alla recensione

Dear CB, I would like to thank you for taking the time to share your feelings with us regarding your stay at NOVOTEL Luxembourg Kirchberg. I am sorry I do not speak nor write your language; therefore I am answering to you in English, I am really sorry for the inconvenience. I was pleased to acknowledge the notation and comment that you attribute to our hotel. I was delighted to read that you enjoyed your stay and found the staff friendly and helpful. Be assured that I have shared your comment with the all staff, so they are aware of their contribution in helping to satisfy you and also of their areas of improvement. Concerning your comment about the room, please allow me to express my sincerest apologies. Please know that we are planning to renovate our rooms in a near future. Once again I am sorry for the inconvenience. Feedback from our guests is really important to us; it gives us the opportunity to improve continually the quality of our services and to congratulate our teams, so thank you again for answering our survey. We look forward to welcoming you again at NOVOTEL Luxembourg Kirchberg. Sincerely, Jérôme Lefèvre Directeur Général Novotel Luxembourg Kirchberg Quartier Européen Nord Kirchberg B. P. 512 L-2015 Luxembourg Tel : +352 42 98 48 1 Fax : +352 43 86 58 www.novotel.com

Recensione certificata AccorHotels
Anonimo Coppie - 13/05/2018
« Soggiorno magnifico »

Ottima accoglienza. Servizio di reception eccellente. Welcomers gentili, preparati e competenti. Camere spaziose e accoglienti. Pasti di alto livello

La nostra struttura ha risposto alla recensione
La nostra struttura ha risposto alla recensione

Dear Marc, I would like to thank you for taking the time to share your feelings with us regarding your stay at NOVOTEL Luxembourg Kirchberg. I am sorry I do not speak nor write your language; therefore I am answering to you in English, I am really sorry for the inconvenience. I was really pleased to acknowledge the notation and comment that you attribute to our hotel. I was delighted to read that you had a magnificent stay and found the staff friendly. Be assured that I have shared your comment with the all staff, so they are aware of their contribution in helping to satisfy you and also of their areas of improvement. A feedback like your is for us our greatest rewards. We look forward to welcoming you again at NOVOTEL Luxembourg Kirchberg. Sincerely, Jérôme Lefèvre Directeur Général Novotel Luxembourg Kirchberg Quartier Européen Nord Kirchberg B. P. 512 L-2015 Luxembourg Tel : +352 42 98 48 1 Fax : +352 43 86 58 www.novotel.com

Recensione certificata AccorHotels
Alberto Azienda - 10/05/2018
« Ottimo »

Ottimo il servizio e la pulizia. Cortesia e accoglienza di alto livello

La nostra struttura ha risposto alla recensione
La nostra struttura ha risposto alla recensione

Dear Alberto, I would like to thank you for taking the time to share your feelings with us regarding your stay at NOVOTEL Luxembourg Kirchberg. I am sorry I do not speak nor write your language; therefore I am answering to you in English, I am really sorry for the inconvenience. I was pleased to acknowledge the notation and comment that you attribute to our hotel. I was delighted to read that you enjoyed your stay and found the service excellent. Be assured that I have shared your comment with the all staff, so they are aware of their contribution in helping to satisfy you and also of their areas of improvement. Feedback from our guests is really important to us; it gives us the opportunity to improve continually the quality of our services and to congratulate our teams, so thank you again for answering our survey. We look forward to welcoming you again at NOVOTEL Luxembourg Kirchberg. Sincerely, Jérôme Lefèvre Directeur Général Novotel Luxembourg Kirchberg Quartier Européen Nord Kirchberg B. P. 512 L-2015 Luxembourg Tel : +352 42 98 48 1 Fax : +352 43 86 58 www.novotel.com

Recensione certificata AccorHotels
Anonimo Famiglie - 09/05/2018

tranquilla, ma hotel distante dal centro in zona priva di qualsiasi attrazione, camere con moquette sporca

La nostra struttura ha risposto alla recensione
La nostra struttura ha risposto alla recensione

Dear Sir, I would like to thank you for taking the time to share your feelings with us regarding your stay at NOVOTEL Luxembourg Kirchberg. I am sorry I do not speak nor write your language; therefore I am answering to you in English, I am really sorry for the inconvenience. I was pleased to acknowledge the notation and comment that you attribute to our hotel. I was delighted to read that you found our hotel quiet. Be assured that I have shared your comment with the all staff, so they are aware of their contribution in helping to satisfy you and also of their areas of improvement. Concerning your comment about the carpet, please allow me to express my sincerest apologies. Please know that we are planning to renovate our rooms in a near future. Once again I am sorry for the inconvenience. Feedback from our guests is really important to us; it gives us the opportunity to improve continually the quality of our services and to congratulate our teams, so thank you again for answering our survey. We look forward to welcoming you again at NOVOTEL Luxembourg Kirchberg. Sincerely, Jérôme Lefèvre Directeur Général Novotel Luxembourg Kirchberg Quartier Européen Nord Kirchberg B. P. 512 L-2015 Luxembourg Tel : +352 42 98 48 1 Fax : +352 43 86 58 www.novotel.com

Recensione certificata AccorHotels
Anonimo Famiglie - 08/05/2018
« Soddisfacente »

La pulizia eccellente, materassi comodi, stanza ampia e bagno grande

La nostra struttura ha risposto alla recensione
La nostra struttura ha risposto alla recensione

Dear Madam, I would like to thank you for taking the time to share your feelings with us regarding your stay at NOVOTEL Luxembourg Kirchberg. I am sorry I do not speak nor write your language; therefore I am answering to you in English, I am really sorry for the inconvenience. I was pleased to acknowledge the notation and comment that you attribute to our hotel. I was delighted to read that you were satisfied of your overall experience. Be assured that I have shared your comment with the all staff, so they are aware of their contribution in helping to satisfy you and also of their areas of improvement. A feedback like your is for us our greatest rewards. We look forward to welcoming you again at NOVOTEL Luxembourg Kirchberg. Sincerely, Jérôme Lefèvre Directeur Général Novotel Luxembourg Kirchberg Quartier Européen Nord Kirchberg B. P. 512 L-2015 Luxembourg Tel : +352 42 98 48 1 Fax : +352 43 86 58 www.novotel.com

Recensione certificata AccorHotels
Cesare Azienda - 13/04/2018
« ok, ma »

tutto ok, salvo che purtroppo nella mia prenotazione era incluso il parcheggio mentre invece alla reception mi è stato di no e ho dovuto parcheggiare al'esterno a pagamento.

La nostra struttura ha risposto alla recensione
La nostra struttura ha risposto alla recensione

Dear Cesare, I would like to thank you for taking the time to share your feelings with us regarding your stay at NOVOTEL Luxembourg Kirchberg. I was really pleased to acknowledge the notation and comment that you attribute to our hotel. I was delighted to read that you enjoyed your stay. Be assured that I have shared your comment with the all staff, so they are aware of their contribution in helping to satisfy you and also of their areas of improvement. Feedback from our guests is really important to us; it gives us the opportunity to improve continually the quality of our services and to congratulate our teams, so thank you again for answering our survey. We look forward to welcoming you again at NOVOTEL Luxembourg Kirchberg. Sincerely, Jérôme Lefèvre Directeur Général Novotel Luxembourg Kirchberg Quartier Européen Nord Kirchberg B. P. 512 L-2015 Luxembourg Tel : +352 42 98 48 1 Fax : +352 43 86 58 www.novotel.com

Recensione certificata AccorHotels
Anonimo Ospite singolo - 16/03/2018
« HOTEL MODERNO PER UN BUSINESS CENTER »

SOLTANTO PER DORMIRE UNA NOTTE OSPITE

La nostra struttura ha risposto alla recensione
La nostra struttura ha risposto alla recensione

Dear Sir, Let me thank you for taking the time to answer our survey regarding your stay at Novotel Luxembourg Kirchberg. I am sorry I do not speak nor write your language therefore I am answering to you in English, I am sorry for the inconvenience. I did acknowledge the notation and comment that you attribute to our hotel. Regarding your comment about the breakfast offer, please know that I have passed it on to the Restaurant Manager and the Head Chef, so they can share it with their team. For your next stay do not hesitate to ask one member of the restaurant team for a coffee they would have been please to prepare it for you. Feedback from our clients is really important to us, it give us the opportunity to improve continually the quality of our service and to congratulate our team, so thank you again for sharing it. We really hope to welcoming you again at NOVOTEL Luxembourg Kirchberg. Sincerely, Jérôme Lefèvre Directeur Général Novotel Luxembourg Kirchberg Quartier Européen Nord Kirchberg B. P. 512 L-2015 Luxembourg Tel : +352 42 98 48 1 Fax : +352 43 86 58 www.novotel.com www.accorhotels.com

Recensione certificata AccorHotels
Anonimo Famiglie - 13/03/2018
« soggiorno piacevole e confortevole »

soggiorno piacevole, ambienti puliti, personale cordiale e camere accoglienti

La nostra struttura ha risposto alla recensione
La nostra struttura ha risposto alla recensione

Dear Madam, I would like to thank you for taking the time to share your feelings with us regarding your stay at NOVOTEL Luxembourg Kirchberg. I am sorry I do not speak nor write your language; therefore I am answering to you in English, I am really sorry for the inconvenience. I was really pleased to acknowledge the notation and comment that you attribute to our hotel. I was delighted to read that you enjoyed your stay and found the staff friendly. Be assured that I have shared your comment with the all staff, so they are aware of their contribution in helping to satisfy you and also of their areas of improvement. Feedback from our guests is really important to us; it gives us the opportunity to improve continually the quality of our services and to congratulate our teams, so thank you again for answering our survey. We look forward to welcoming you again at NOVOTEL Luxembourg Kirchberg. Sincerely, Jérôme Lefèvre Directeur Général Novotel Luxembourg Kirchberg Quartier Européen Nord Kirchberg B. P. 512 L-2015 Luxembourg Tel : +352 42 98 48 1 Fax : +352 43 86 58 www.novotel.com www.accorhotels.com

Recensione certificata AccorHotels
Anonimo Famiglie - 02/03/2018
« soggiorno lampo »

ottima organizzazione e servizio clientela impeccabile.

La nostra struttura ha risposto alla recensione
La nostra struttura ha risposto alla recensione

Dear Sir, I would like to thank you for taking the time to share your feelings with us regarding your stay at NOVOTEL Luxembourg Kirchberg. I am sorry I do not speak nor write your language; therefore I am answering to you in English, I am really sorry for the inconvenience. I was really pleased to acknowledge the notation and comment that you attribute to our hotel. I was delighted to read that you found the organization excellent and the customer service impeccable. Be assured that I have shared your comment with the all staff, so they are aware of their contribution in helping to satisfy you and also of their areas of improvement. Feedback from our guests is really important to us; it gives us the opportunity to improve continually the quality of our services and to congratulate our teams, so thank you again for answering our survey. We look forward to welcoming you again at NOVOTEL Luxembourg Kirchberg. Sincerely, Jérôme Lefèvre Directeur Général Novotel Luxembourg Kirchberg Quartier Européen Nord Kirchberg B. P. 512 L-2015 Luxembourg Tel : +352 42 98 48 1 Fax : +352 43 86 58 www.novotel.com www.accorhotels.com

Recensione certificata AccorHotels
Tg Azienda - 25/02/2018
« deludente »

gym completamente sottodimensionata, no spa

La nostra struttura ha risposto alla recensione
La nostra struttura ha risposto alla recensione

Dear Sir, I would like to thank you for taking the time to share your feelings with us regarding your stay at NOVOTEL Luxembourg Kirchberg. I did acknowledge the notation and comment that you attribute to our hotel. I am sorry that your experience did not meet your expectations, please allow me to express my sincerest apologies. I have notified that you were not fully satisfied with your overall experience. In order to improve the quality of our services, can you please tell me which points did not meet your expectations? H1… Feedback from our guests is really important to us; it gives us the opportunity to improve continually the quality of our services and to congratulate our teams, so thank you again for answering our survey. We look forward to welcoming you again at NOVOTEL Luxembourg Kirchberg. Sincerely, Jérôme Lefèvre Directeur Général Novotel Luxembourg Kirchberg Quartier Européen Nord Kirchberg B. P. 512 L-2015 Luxembourg Tel : +352 42 98 48 1 Fax : +352 43 86 58 www.novotel.com www.accorhotels.com

Recensione certificata AccorHotels
Anonimo Azienda - 11/02/2018
« Invio ricevuta non veloce »

La modalità di invio della ricevuta non è soddisfacente. Dopo 5 gg dal pagamento ancora non mi è stata inviata alcuna ricevuta! Spero arrivi altrimenti devo chiamare l’hotel

La nostra struttura ha risposto alla recensione
La nostra struttura ha risposto alla recensione

Dear Sir, I would like to thank you for taking the time to share your feelings with us regarding your stay at NOVOTEL Luxembourg Kirchberg. I am sorry I do not speak nor write your language; therefore I am answering to you in English, I am really sorry for the inconvenience. I was pleased to acknowledge the notation that you attribute to our hotel. Be assured that I have shared itwith the all staff, so they are aware of their contribution in helping to satisfy you and also of their areas of improvement. Concerning your comment about your invoice, please allow me to express my sincerest apologies. Please know that I have shared your comment to our Front Office Manager, so he can share it with his team and take the appropriate measures to prevent future occurrence. You should receive your invoice in a few moment. Once again I am sorry for the inconvenience. Feedback from our guests is really important to us; it gives us the opportunity to improve continually the quality of our services and to congratulate our teams, so thank you again for answering our survey. We look forward to welcoming you again at NOVOTEL Luxembourg Kirchberg. Sincerely, Jérôme Lefèvre Directeur Général Novotel Luxembourg Kirchberg Quartier Européen Nord Kirchberg B. P. 512 L-2015 Luxembourg Tel : +352 42 98 48 1 Fax : +352 43 86 58 www.novotel.com www.accorhotels.com

Recensione certificata AccorHotels
Anonimo Ospite singolo - 04/02/2018
« Tutto efficiente servizio professionalità e cortesia »

Nel pieno rispetto delle aspettative

La nostra struttura ha risposto alla recensione
La nostra struttura ha risposto alla recensione

Dear Sir, I would like to thank you for taking the time to share your feelings with us regarding your stay at NOVOTEL Luxembourg Kirchberg. I am sorry I do not speak nor write your language; therefore I am answering to you in English, I am really sorry for the inconvenience. I was pleased to acknowledge the notation and comment that you attribute to our hotel. I was delighted to read that you enjoyed your stay and found the service professional and courteous. Be assured that I have shared your comment with the all staff, so they are aware of their contribution in helping to satisfy you and also of their areas of improvement. A feedback like yours is for us our greatest rewards. We look forward to welcoming you again at NOVOTEL Luxembourg Kirchberg. Sincerely, Jérôme Lefèvre Directeur Général Novotel Luxembourg Kirchberg Quartier Européen Nord Kirchberg B. P. 512 L-2015 Luxembourg Tel : +352 42 98 48 1 Fax : +352 43 86 58 www.novotel.com www.accorhotels.com

Recensione certificata AccorHotels
Patrizia Azienda - 30/01/2018
« in linea con le aspettative »

buona

La nostra struttura ha risposto alla recensione
La nostra struttura ha risposto alla recensione

Dear Patrizia, I would like to thank you for taking the time to share your feelings with us regarding your stay at NOVOTEL Luxembourg Kirchberg. I am sorry I do not speak nor write your language; therefore I am answering to you in English, I am really sorry for the inconvenience. I was pleased to acknowledge the notation that you attribute to our hotel. Be assured that I have shared it with the all staff, so they are aware of their contribution in helping to satisfy you and also of their areas of improvement. However I have notified that you were not fully satisfied of your overall restaurant, check-in and check-out experience. In order to help to improve the quality of our services, can you please tell us which points did not meet your expectations? H1… Feedback from our guests is really important to us; it gives us the opportunity to improve continually the quality of our services and to congratulate our teams, so thank you again for answering our survey. We look forward to welcoming you again at NOVOTEL Luxembourg Kirchberg. Sincerely, Jérôme Lefèvre Directeur Général Novotel Luxembourg Kirchberg Quartier Européen Nord Kirchberg B. P. 512 L-2015 Luxembourg Tel : +352 42 98 48 1 Fax : +352 43 86 58 www.novotel.com www.accorhotels.com

Recensione certificata TripAdvisor
In coppia - 23/01/2018
« Hotel funzionale »

Hotel situato 10 minuti dal centro, funzionale con personale gentile e preparato. Comodo parcheggio esterno e interno. Ottima colazione a buffet salata e dolce. Il ristorante interno ha una buona offerta di piatti confezionati con prodotti di qualità, servizio efficiente.

La nostra struttura ha risposto alla recensione
La nostra struttura ha risposto alla recensione

Dear Ferdin53, I would like to thank you for taking the time to share your experience with us and the TripAdvisor users regarding your stay in our hotel. I am sorry I do not speak nor write your language therefore I am answering to you in English, I am sorry for the inconvenience. I was really pleased to read that you enjoyed your stay and all the facilities and service that we propose. It's always a great pleasure to see that our clients are satisfied by the service provided by the team. It was a pleasure for me to share your comment with the all team. Feedback from our clients is really important to us, so thank you again for sharing it. We look forward to welcoming you again at Novotel Luxembourg Kirchberg. Sincerely, Clara Marchal-Beck Quality & Communication Manager

Recensione certificata AccorHotels
Roberto Famiglie - 31/12/2017
« Eccellente!!! »

Ottimo servizio, camera spaziosa è strutturata degna della locazione in cui si trova

La nostra struttura ha risposto alla recensione
La nostra struttura ha risposto alla recensione

Dear Roberto Cutrona, I would like to thank you for taking the time to share your feelings with us regarding your stay at NOVOTEL Luxembourg Kirchberg. I am sorry I do not speak nor write your language; therefore I am answering to you in English, I am really sorry for the inconvenience. I was really pleased to acknowledge the notation and comment that you attribute to our hotel. I was delighted to read that you were satisfied of your overall experience in our hotel. Be assured that I have shared your comment with the all staff, so they are aware of their contribution in helping to satisfy you and also of their areas of improvement. Feedback from our guests is really important to us; it gives us the opportunity to improve continually the quality of our services and to congratulate our teams, so thank you again for answering our survey. We look forward to welcoming you again, Mr. Cutrona at NOVOTEL Luxembourg Kirchberg. Sincerely, Jérôme Lefèvre Directeur Général Novotel Luxembourg Kirchberg Quartier Européen Nord Kirchberg B. P. 512 L-2015 Luxembourg Tel : +352 42 98 48 1 Fax : +352 43 86 58 www.novotel.com www.accorhotels.com

Recensione certificata AccorHotels
Gianfranco S. Coppie - 27/12/2017
« struttura impeccabile sotto tutto i punti di vista. Cortesia e dispinibilità del personale, al massimo livello. »

Siamo clienti consolidati dell'albergo, pulizia impeccabile, cortesia e disponibilità del personale, sopratutto uello del bistrot, eccezionale.

La nostra struttura ha risposto alla recensione
La nostra struttura ha risposto alla recensione

Dear Gianfranco S., I would like to thank you for taking the time to share your feelings with us regarding your stay at NOVOTEL Luxembourg Kirchberg. I am sorry I do not speak nor write your language; therefore I am answering to you in English, I am really sorry for the inconvenience. I was really pleased to acknowledge the notation and comment that you attribute to our hotel. I was delighted to read that you enjoyed your overall experience in our establishment and found the staff very helpful. Be assured that I have shared your comment with the all staff, so they are aware of their contribution in helping to satisfy you and also of their areas of improvement. Feedback from our guests is really important to us; it gives us the opportunity to improve continually the quality of our services and to congratulate our teams, so thank you again for answering our survey. We look forward to welcoming you again, Mr. S. at NOVOTEL Luxembourg Kirchberg. Sincerely, Jérôme Lefèvre Directeur Général Novotel Luxembourg Kirchberg Quartier Européen Nord Kirchberg B. P. 512 L-2015 Luxembourg Tel : +352 42 98 48 1 Fax : +352 43 86 58 www.novotel.com www.accorhotels.com

Recensione certificata AccorHotels
Anonimo Azienda - 12/12/2017

Hotel molto bello, persone molto gentili. Camera pulita e spaziosa.

La nostra struttura ha risposto alla recensione
La nostra struttura ha risposto alla recensione

Dear Enrico P., I would like to thank you for taking the time to share your feelings with us regarding your stay at NOVOTEL Luxembourg Kirchberg. I am sorry I do not speak nor write your language; therefore I am answering to you in English, I am really sorry for the inconvenience. I was pleased to acknowledge the notation and comment that you attribute to our hotel. I was delighted to read that you were satisfied of your overall experience. Be assured that I have shared your comment with the all staff, so they are aware of their contribution in helping to satisfy you and also of their areas of improvement. Feedback from our guests is really important to us; it gives us the opportunity to improve continually the quality of our services and to congratulate our teams, so thank you again for answering our survey. We look forward to welcoming you again, Mr. P. at NOVOTEL Luxembourg Kirchberg. Sincerely, Jérôme Lefèvre Directeur Général Novotel Luxembourg Kirchberg Quartier Européen Nord Kirchberg B. P. 512 L-2015 Luxembourg Tel : +352 42 98 48 1 Fax : +352 43 86 58 www.novotel.com www.accorhotels.com

Recensione certificata AccorHotels
Gabriele L. I. Famiglie - 29/11/2017
« Relax in famiglia »

Tutto perfetto...come sempre!!!

La nostra struttura ha risposto alla recensione
La nostra struttura ha risposto alla recensione

Dear Gabriele Lo I., I would like to thank you for taking the time to share your feelings with us regarding your stay at NOVOTEL Luxembourg Kirchberg. I am sorry I do not speak nor write your language; therefore I am answering to you in English, I am really sorry for the inconvenience. I was pleased to acknowledge the notation and comment that you attribute to our hotel. I was delighted to read that you found everything perfect. Be assured that I have shared it with the all staff, so they are aware of their contribution in helping to satisfy you and also of their areas of improvement. Feedback from our guests is really important to us; it gives us the opportunity to improve continually the quality of our services and to congratulate our teams, so thank you again for answering our survey. We look forward to welcoming you again, Mr. Lo I. at NOVOTEL Luxembourg Kirchberg. Sincerely, Jérôme Lefèvre Directeur Général Novotel Luxembourg Kirchberg Quartier Européen Nord Kirchberg B. P. 512 L-2015 Luxembourg Tel : +352 42 98 48 1 Fax : +352 43 86 58 www.novotel.com www.accorhotels.com

Recensione certificata AccorHotels
S.c. Azienda - 27/11/2017
« Buona ma...... »

Nel complesso buona, ma per due notti consecutive ho avuto la luce del frigorifero ad intermittenza. Il mattino successivo ho avvertito la reception, ma la notte successiva è successo nuovamente. La colazione è sufficientemente buona, ma sempre la stessa da almeno due anni a questa parte. Tutte le mattine la stessa identica cosa. Ho aderito al fast check-out, ma oggi mi accorgo che la ricevuta inviata per email riporta il "bill to" errato, nonostante le mie raccomandazioni al receptionist il giorno prima di lasciare l'hotel.

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La nostra struttura ha risposto alla recensione

Dear Sebastiano C., I would like to thank you for taking the time to share your feelings with us regarding your stay at NOVOTEL Luxembourg Kirchberg. I am sorry I do not speak nor write your language; therefore I am answering to you in English, I am really sorry for the inconvenience. I did acknowledge the notation and comment that you attribute to our hotel. I am sorry that your experience did not meet your expectations. Concerning your comment about the fridge, please allow me to express my sincerest apologies. Please know that I have passed it on your comment to the Maintenance Manager, so he can share it with his team and take the appropriate measure to prevent future occurrence. About your invoice, can you please tell me if you still need to modify it? Once again, I am sorry for the inconvenience. h1… At Novotel Luxembourg Kirchberg, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us, so thank you again Mr. C., for sharing your experience. We appreciate your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Jérôme Lefèvre Directeur Général Novotel Luxembourg Kirchberg Quartier Européen Nord Kirchberg B. P. 512 L-2015 Luxembourg Tel : +352 42 98 48 1 Fax : +352 43 86 58 www.novotel.com www.accorhotels.com

Recensione certificata AccorHotels
Anonimo Azienda - 15/11/2017
« Ottima cucina, da migliorare la gestione del check in »

Mi è stata prima assegnata una chiave non funzionante e successivamente la chiave di un'altra stanza... l'ho scoperto solo nel momento in cui ho chiesto di addebitare la cena sulla camera.

La nostra struttura ha risposto alla recensione
La nostra struttura ha risposto alla recensione

Dear Angela C., I would like to thank you for taking the time to share your feelings with us regarding your stay at NOVOTEL Luxembourg Kirchberg. I am sorry I do not speak nor write your language; therefore I am answering to you in English, I am really sorry for the inconvenience. I was pleased to acknowledge the notation and comment that you attribute to our hotel. I was delighted to read that you enjoyed your dinner in our restaurant. Be assured that I have shared your comment with the all staff, so they are aware of their contribution in helping to satisfy you and also of their areas of improvement. Concerning your comment about your card key, please allow me to express my sincerest apologies. Please know that I have passed it on your comment to the Front Office Manager, so he can share your comment with his team and take the appropriate measures to prevent future occurrence. Once again I am sorry for the inconvenience. Feedback from our guests is really important to us; it gives us the opportunity to improve continually the quality of our services and to congratulate our teams, so thank you again for answering our survey. We look forward to welcoming you again, Mrs. C. at NOVOTEL Luxembourg Kirchberg. Sincerely, Jérôme Lefèvre Directeur Général Novotel Luxembourg Kirchberg Quartier Européen Nord Kirchberg B. P. 512 L-2015 Luxembourg Tel : +352 42 98 48 1 Fax : +352 43 86 58 www.novotel.com www.accorhotels.com

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