Albergo Novotel Luxembourg Kirchberg 4 stelle

Punteggio Tripadvisor 4.0/5 1.164 recensioni
Novotel Luxembourg Kirchberg
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Camera 1

Numero di persone
Età dei bambini
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Diventa socio, è gratuito

Quando effettuo una prenotazione in questo hotel:

  • Guadagno punti Livello e Rewards

  • Posso utilizzare i punti Rewards

  • Usufruisco dei vantaggi

  • Posso beneficiare della Tariffa Socio

I plus dellhotel

  • WIFI gratuito, zona lavoro ergonomica, TV LCD

  • Cucina moderna in ambiente rilassato, 2 terrazze all'aperto

  • Moderno centro fitness, parco giochi per i bambini

  • 10 spazi versatili per eventi di sicuro successo

  • A 20 minuti a piedi attraverso i parchi dal centro città

Questo hotel fa parte del programma Planet 21 e agisce a favore dell'Ospitalità positiva.

Servizi in hotel e nei dintorni

Check-in dalle 14h00

Check-out fino alle 12h00

Servizi a pagamento

Servizi e informazioni pratiche
  • Check-in online
  • WI-FI/Accesso internet
  • Parcheggio
  • Accessibilità per persone con mobilità ridotta
  • Animali ammessiServizi a pagamento
  • Servizi per bambini
  • Hotel non fumatori
  • Aria condizionata
  • Lingue parlate in albergo
  • Reception aperta 24 ore al giorno
  • CHECK-OUT POSTICIPATO FINO ALLE 17.00Servizi a pagamento
  • Ricarica macchine elettriche
  • Lavanderia
  • Boutique Gourmande
Ristorazione
  • Colazione
  • 1 ristorante/i
  • 1 bar
  • Servizio in camera
Svago e attività
  • Centro fitness
  • Servizi per bambini
  • Campo da golf con 9 buche (Nei dintorni)
  • Noleggio bici (Nei dintorni)
Servizi business nell'albergo
  • 10 sala/e riunioni
  • Hotel per conferenze
  • Angolo internet (Macintosh)
  • Centro business self service
  • Servizio copia/stampa disp.

Posizione dell'hotel

Novotel Luxembourg Kirchberg

6 rue Fort Niedergrünewald
Quartier Européen Nord
Plateau de Kirchberg
L-2226
luxembourg
luxembourg

Tel: +3524298481

Fax: (+352)438658

E-mail di contatto

Check-in dalle 14h00

Check-out fino alle 12h00

  • BUSSES AT THE TRAIN STATION :   Eurobus Mudam SDC

  • TRAMWAY LUXEMBOURG :   T1 PHILHARMONIE

  • In aereo

    LUXEMBOURG FINDEL A 7km / 4,35 miglia

  • In auto

    EXIT 8 - KIRCHBERG A 3km / 1,86 miglia

  • In treno

    LUXEMBOURG-VILLE A 5km / 3,11 miglia

Coordinate GPS:49.620998, 6.146072

Le nostre sistemazioni

Spaziosa suite Executive: letto King Size (180 x 210 cm), divano letto per 2 persone, macchina Nespresso, bagno con vasca e doccia, accappatoio e ciabattine e minibar omaggio.

Camera Superior con 1 letto queen e Divano

  • Numero massimo di persone: 4
  • Superficie: Da 30
  • Internet wireless in camera
  • TV a colori satellitare/via cavo

Camera Superior con 2 letti queen size

  • Numero massimo di persone: 4
  • Superficie: Da 30
  • Internet wireless in camera
  • TV a colori satellitare/via cavo

Camera Superior con 1 letto queen

  • Numero massimo di persone: 2
  • Superficie: Da 27
  • Internet wireless in camera
  • TV a colori satellitare/via cavo

Camera Executive con letto queen size e divano

  • Numero massimo di persone: 4
  • Superficie: Da 30
  • Internet wireless in camera
  • TV a colori satellitare/via cavo

Suite Executive

  • Numero massimo di persone: 3
  • Superficie: Da 60
  • Internet wireless in camera
  • TV a colori satellitare/via cavo

I nostri bar e ristoranti

N' BISTRO

Tipo di cucina: Bistrot

Al N'Bistro, ogni giorno è una sfilata di piatti diversi! Ogni stagione una nuova collezione 100% fatta in casa, in un'atmosfera accogliente e con un servizio cordiale. In estate concedetevi un pranzo o una cena sulla nostra terrazza.

Pranzo

11:00 - 16:00

  • Lun
  • Mar
  • Mer
  • Gio
  • Ven
  • Sab
  • Dom

Cena

16:00 - 23:00

  • Lun
  • Mar
  • Mer
  • Gio
  • Ven
  • Sab
  • Dom

N'BISTRO

Photo non contractuelle / Strictly non binding

N'Bistro vi aspetta in un'altmosfera moderna e accogliente. Avete voglia di uno spuntino? Viziatevi con i nostri snack fatti in casa. Amate lo sport? Mettetevi comodi davanti al maxischermo. Con l'arrivo dell'estate, godetevi la nostra terrazza

Pranzo

  • Lun
  • Mar
  • Mer
  • Gio
  • Ven
  • Sab
  • Dom

Cena

  • Lun
  • Mar
  • Mer
  • Gio
  • Ven
  • Sab
  • Dom

Le tue riunioni ed eventi

Le nostre sale riunioni

  • Numero di sale riunioni: 10

  • Dimensioni massime: 276

  • Capienza massima: 300 persone

  • Capienza massima banchetto: 210 persone

Per saperne di più

Le recensioni dei nostri clienti per
Novotel Luxembourg Kirchberg

Recensioni certificate al 100% lasciate da ospiti che hanno realmente soggiornato presso le nostre strutture

Per saperne di più

Valutazione AccorHotels 4.3/5

7.966 recensioni

tripadvisor

Giudizio TripAdvisor 4.0/5

1.164 recensioni

Certificato di eccellenza TripAdvisor
Certificato d'eccellenza 2019

week end

Giudizio clienti 4.3/5

Daniele Famiglie - 07/10/2019 Recension AccorHotels

Week end a Luxembourg . tutto impeccabile dalla reception alla stanza alla posizione.. siamo rimasti estremamente soddisfatti. Grazie

Dear Daniele, Regrettably, I am not able to write in Italian however, I would like to reply to you and am therefore responding in English. Please accept my apologies for any inconvenience. We are delighted that you had a pleasant stay at Novotel Luxembourg Kirchberg and that your room met your expectations. It is rewarding for us to know that our location was ideal for you. With pleasure, I did share your grade with all the team and did congratulate them to put our guest service on the next level. For our establishment, it is very important to receive feedback in order to improve the quality and to congratulate our team. We look forward to welcoming you back. Sincerely, Jérôme Lefèvre Directeur Général Novotel Luxembourg Kirchberg Quartier Européen Nord Kirchberg B. P. 512 L-2015 Luxembourg Tel : +352 42 98 48 1 Fax : +352 43 86 58 www.novotel.com www.accorhotels.com

le aspettative erano maggiori

Giudizio clienti 4.3/5

Anonimo Coppie - 30/09/2019 Recension AccorHotels

Accettabile. Nella camera il riposo non è stato dei migliori.Cuscini di dimensione discutibile.

Dear Guest, First of all, I would like to thank you for taking the time to share your opinion with us regarding your stay at Novotel Luxembourg Kirchberg. Regrettably, I am not able to write in Italian. However, I would like to reply to you and am therefore responding in English. Please accept my apologies for any inconvenience. I did perceive the rate that you allocate to our hotel and your feedback. I did share your review with all the team. Concerning the bedroom, please know that we are working on a renovation project. Regarding the pillows, for your next stay do not hesitate to contact directly the reception; they will propose you with pleasure another type of pillows. We would love to know how we could have made your experience even better. If you have time and if you want, you can contact me at the following email address : h1… We do really care about the feedback from our guests, as it gives us the opportunity to highlight areas for improvement. We hope to welcome you back in the future, to Novotel Luxembourg Kirchberg. Sincerely, Jérôme Lefèvre Directeur Général Novotel Luxembourg Kirchberg Quartier Européen Nord Kirchberg B. P. 512 L-2015 Luxembourg Tel : +352 42 98 48 1 Fax : +352 43 86 58 www.novotel.com www.accorhotels.com

Un piacevole soggiorno

Giudizio clienti 4.3/5

Gianfranco S. Coppie - 29/08/2019 Recension AccorHotels

Da quando ho provato questo hotel ogni volta che ritorno in Lussemburgo vi soggiorno perché trovo tutto il personale estremamente gentile e disponibile e per la posizione dell'albergo

Dear Gianfranco, Thank you for sharing your opinion regarding your stay at Novotel Luxembourg Kirchberg. Regrettably, I am not able to write in Italian. However, I would like to reply to you and am therefore responding in English. Please accept my apologies for any inconvenience. Thank you for your kind comments about our team who work hard to ensure that we deliver the best service and always meet your expectations. It was a pleasure to welcome you back to our hotel, and we are delighted that everything was to your satisfaction again. We look forward to welcoming you back, Gianfranco, for another excellent experience. Sincerely, Jérôme Lefèvre Directeur Général Novotel Luxembourg Kirchberg Quartier Européen Nord Kirchberg B. P. 512 L-2015 Luxembourg Tel : +352 42 98 48 1 Fax : +352 43 86 58 www.novotel.com www.accorhotels.com

Tutto perfetto

Giudizio clienti 4.3/5

Fabio Famiglie - 23/08/2019 Recension AccorHotels

Hotel con camere e spazi comuni confortevoli, abbiamo avuto modo di cenare apprezzando la cucina del ristorante interno. L’hotel é ben collegato col centro grazie alla metropolitana di superficie. Ottima esperienza.

Dear Fabio. Thank you for sharing such positive feedback to our satisfaction survey. Regrettably, I am not able to write in Italian. However, I would like to reply to you and am therefore responding in English. Please accept my apologies for any inconvenience. I am pleased to see your overall positive rating and above all to share it with our team. Your complete satisfaction is our team’s top priority. I am grateful for your kind remarks about the comfort of your bedroom as well as your dining experience. It is also a pleasure to know that you appreciated our convenient location nearby public transport which, as you kindly mentioned, makes it easy to access the centre. It is always a pleasure for us to acknowledge the satisfaction of our clients, so thank you again. We look forward to welcoming you back, Fabio, in the future. Sincerely, Jérôme Lefèvre Directeur Général Novotel Luxembourg Kirchberg Quartier Européen Nord Kirchberg B. P. 512 L-2015 Luxembourg Tel : +352 42 98 48 1 Fax : +352 43 86 58 www.novotel.com www.accorhotels.com

COMODO

Punteggio Tripadvisor 4.0/5

FS58 In famiglia - 19/08/2019 Recensione certificata TripAdvisor

Albergo moderno e accogliente, buoni spazi di parcheggio a tariffe ragionevoli, camera ampia e luminosa con letti molto grandi e comodissimi, colazione abbondante con grande scelta sia dolce che salata. Molto comodo il check-in online.

Dear FS58, First of all, I would like to thank you for taking the time to share your opinion regarding your experience at Novotel Luxembourg Kirchberg. I am really sorry I am unable to reply to you in your language, and therefore, am answering in English, I extend my apologies for any inconvenience. I was pleased to read your comment and to know that you enjoyed your stay with us and our breakfast buffet. I did share your kind review with all the team and particularly with our chef and our F&B Manager so they can congratulate their team. It’s always a pleasured to acknowledge the satisfaction of our guests. Looking forward to welcoming you again soon at Novotel Luxembourg Kirchberg. Sincerely, Marine Petitprez Customer Relationship Manager
Giudizio clienti 4.3/5

Giulio H. Azienda - 06/07/2019 Recension AccorHotels

Buona, colazione da migliorare

Dear Giulio, Firstly, I would like to thank you for taking the time to share your opinion with us regarding your stay. Regrettably, I am not able to write in Italian. However, I would like to respond to you and am therefore replying to you in English. Please accept my apologies for any inconvenience. I have taken note of your comments and of your grade. It means a lot to know that you found our hotel a good place to stay. Rest assured that I have shared your review with the entire team. While we regret that our delicious breakfast did not suit your taste, the suggestions of our guests are always welcome. So I invite you to contact me at the following email address : h1… Thank you once more; your feedback is quite valuable to our establishment. Giulio, it would be a pleasure to welcome you on a future occasion. Sincerely, Jérôme Lefèvre Directeur Général Novotel Luxembourg Kirchberg Quartier Européen Nord Kirchberg B. P. 512 L-2015 Luxembourg Tel : +352 42 98 48 1 Fax : +352 43 86 58 www.novotel.com www.accorhotels.com

Ottimo hotel a Lussemburgo

Giudizio clienti 4.3/5

Andrea Azienda - 28/06/2019 Recension AccorHotels

Sono stato in questo hotel per lavoro e mi sono trovato molto bene. Ambiente moderno e pulito. Personale gentile e colazione intercontinentale di buon livello. Posizione dell’hotel buona vicino al centro.

Dear Andrea. First of all, I would like to thank you for taking the time to share your feelings with us regarding your stay at Novotel Luxembourg Kirchberg. I am really sorry I do not speak nor write your language therefore I am answering to you in English, I am sorry for the inconvenience. I was glad to know your comment and your positive notation. I am delighted to have shared your positive review with all our team so that they are aware of their contribution in ensuring you had an enjoyable stay. We work hard to ensure that we deliver the best service and always meet your expectations. We are delighted you were able to make the most of our tasty breakfast buffet, an ideal way to help start the day, and we are pleased to read that our location was ideal for your requirements. We value all feedback from our guests as it helps us to know areas in which we may improve. We hope to welcome you back, dear Andrea, at Novotel Luxembourg Kirchberg, Luxembourg City. Sincerely, Jérôme Lefèvre Directeur Général Novotel Luxembourg Kirchberg Quartier Européen Nord Kirchberg B. P. 512 L-2015 Luxembourg Tel : +352 42 98 48 1 Fax : +352 43 86 58 www.novotel.com www.accorhotels.com

Soddisfacente

Giudizio clienti 4.3/5

Massimiliano Famiglie - 21/05/2019 Recension AccorHotels

Esperienza molto gradevole, personale gentilissimo, hotel pulito e camere spaziose. Ottima la prima colazione.

Dear Massimiliano, First of all, I would like to thank you for taking the time to share your feelings with us regarding your stay at Novotel Luxembourg Kirchberg. I am really sorry I do not speak nor write your language therefore I am answering to you in English, I am sorry for the inconvenience. With pleasure, I did acknowledge your encouraging notation and your comment. I was delighted to read that you had an enjoyable experience and that you appreciated the spaciousness and the cleanliness of your bedroom. I did share your kind review with all the team and particularly with our Housekeeping Manager so she can congratulate her team. It is always pleasure for us to acknowledge the satisfaction of our clients, so thank you again. Looking forward to welcoming you soon, dear Massimilano at Novotel Luxembourg Kirchberg. Sincerely, Jérôme Lefèvre Directeur Général Novotel Luxembourg Kirchberg Quartier Européen Nord Kirchberg B. P. 512 L-2015 Luxembourg Tel : +352 42 98 48 1 Fax : +352 43 86 58 www.novotel.com

Un Hotel che consiglierò.

Punteggio Tripadvisor 4.0/5

694mariellaz In famiglia - 29/04/2019 Recensione certificata TripAdvisor

Ottima esperienza, personale estremamente gentile, in particolare il signor Alain che oltre ad essere premuroso parlava anche italiano, cosa molto apprezzabile. Stanza da letto nelle spettative e confortevole. inoltre hanno risolto velocemente il problema di un indumento dimenticato provvedendo a spedircelo. Un grazie anche per questo.

Dear 694mariellaz, First of all, I would like to thank you for taking the time to share your feelings with us regarding your stay at Novotel Luxembourg Kirchberg. I am really sorry I do not speak nor write your language therefore I am answering to you in English, I am sorry for the inconvenience. I was delighted to perceive your positive grade and to read that you enjoyed your experience with us and above all the kindness and the helpfulness of our team. I gladly informed all the Novotel team about your kind review and particularly our Front Office Manager so she can congratulate Alain. A massive thank you for recommending our establishment. We really hope to welcoming you again at Novotel Luxembourg Kirchberg. Sincerely, Marine Petitprez Customer Relationship Manager

Super consigliato

Giudizio clienti 4.3/5

Andrea Famiglie - 23/04/2019 Recension AccorHotels

Personale molto professionale e disponibile, spazi comuni e camere pulite, spazio dedicato e attenzione per gli ospiti piu piccoli, colazione molto varia

Dear Andrea, I would like to thank you for taking the time to share your feelings with us regarding your stay at NOVOTEL Luxembourg Kirchberg. I am sorry I do not speak nor write your language; therefore I am answering to you in English, I am really sorry for the inconvenience. I was pleased to acknowledge the notation and comment that you attribute to our hotel. I was delighted to read that you enjoyed your room and breakfast. Be assured that I have shared your comment with the all staff, so they are aware of their contribution in helping to satisfy you and also of their areas of improvement. Feedback from our guests is really important to us; it gives us the opportunity to improve continually the quality of our services and to congratulate our teams, so thank you again for answering our survey. We look forward to welcoming you again at NOVOTEL Luxembourg Kirchberg. Sincerely, Jérôme Lefèvre Directeur Général Novotel Luxembourg Kirchberg Quartier Européen Nord Kirchberg B. P. 512 L-2015 Luxembourg Tel : +352 42 98 48 1 Fax : +352 43 86 58 www.novotel.com

Camera rumorosa

Giudizio clienti 4.3/5

Gianni Azienda - 21/04/2019 Recension AccorHotels

La camera 358 si affaccia su un cantiere che inizia i lavori alle 6 con rumori molto fastidiosi e intensi

Dear Gianni, First of all, I would like to thank you for taking the time to share your feelings with us regarding your stay at Novotel Luxembourg Kirchberg. I am really sorry I do not speak nor write your language therefore I am answering to you in English, I am sorry for the inconvenience. I did know the notation that you allocate to our hotel and your comment. I’m deeply sorry that your experience did not meet all your expectation. Please allow me to express my sincerest apologies for your stay. In fact, the works are unfortunately beyond our control. Once again, please accept my apologies. Be assured that I have shared your feedback with all the team and also with our Chef concerning your breakfast’s recommendation. We are actually working on the breakfast’s offer so thank you again for your advice. If you have the chance to come back to Luxembourg, we really hope you will give us the opportunity to better serve you. For your future stays, I invite you to contact me at the following email address: h1…; I will personally take care of them. Sincerely, Jérôme Lefèvre Directeur Général Novotel Luxembourg Kirchberg Quartier Européen Nord Kirchberg B. P. 512 L-2015 Luxembourg Tel : +352 42 98 48 1 Fax : +352 43 86 58 www.novotel.com
Giudizio clienti 4.3/5

Gianfranco S. Famiglie - 21/04/2019 Recension AccorHotels

Valuto molto positivamente il mio soggiorno soprattutto per quanto riguarda la disponibilità e la cortesia del personale

Dear Gianfranco, I would like to thank you for taking the time to share your feelings with us regarding your stay at NOVOTEL Luxembourg Kirchberg. I am sorry I do not speak nor write your language; therefore I am answering to you in English, I am really sorry for the inconvenience. I was pleased to acknowledge the notation and comment that you attribute to our hotel. I was delighted to read that you enjoyed your stay and the friendliness of our staff. Be assured that I have shared your comment with the all staff, so they are aware of their contribution in helping to satisfy you and also of their areas of improvement. Feedback from our guests is really important to us; it gives us the opportunity to improve continually the quality of our services and to congratulate our teams, so thank you again for answering our survey. We look forward to welcoming you again at NOVOTEL Luxembourg Kirchberg. Sincerely, Jérôme Lefèvre Directeur Général Novotel Luxembourg Kirchberg Quartier Européen Nord Kirchberg B. P. 512 L-2015 Luxembourg Tel : +352 42 98 48 1 Fax : +352 43 86 58 www.novotel.com

Accogliente, camere confortevoli e silenziose

Giudizio clienti 4.3/5

Anonimo Azienda - 18/04/2019 Recension AccorHotels

Come al solito sempre accoglienti alla reception e le camere, pur nella loro semplicità, risultano essere pratiche e confortevoli. Ottima la qualità del sonno. Una piccola pecca il vetro di parziale chiusura della doccia che finisce per fare uscire acqua sul pavimento

Dear Guest, First of all, I would like to thank you for taking the time to share your feelings with us regarding your stay at Novotel Luxembourg Kirchberg. I am really sorry I do not speak nor write your language therefore I am answering to you in English, I am sorry for the inconvenience. I did know your positive grade and I was pleased to read that you enjoyed the comfort of your bedroom and the friendliness of our team. I gladly informed the Novotel Team about your kind review and congratulated them to put our guest service on the next level. Regarding the bathroom, thank you for mentioning it. We do really care regarding the feedback of our clients, because it gives us the opportunity to improve continually the quality of our services, so thank you again for sharing it. We really hope to welcoming you at Novotel Luxembourg Kirchberg. Sincerely, Jérôme Lefèvre Directeur Général Novotel Luxembourg Kirchberg Quartier Européen Nord Kirchberg B. P. 512 L-2015 Luxembourg Tel : +352 42 98 48 1 Fax : +352 43 86 58 www.novotel.com

Un porto accogliente e sicuro

Giudizio clienti 4.3/5

Anonimo Azienda - 04/04/2019 Recension AccorHotels

La mia permanenza presso la vostra struttura è stata molto piacevole. Stanze molto comode. L'unica nota negativa qualche problema con la connessione wi-fi

Dear Sir, I would like to thank you for taking the time to share your feelings with us regarding your stay at NOVOTEL Luxembourg Kirchberg. I am sorry I do not speak nor write your language; therefore I am answering to you in English, I am really sorry for the inconvenience. I was pleased to acknowledge the notation and comment that you attribute to our hotel. I was delighted to read that you enjoyed your stay and qualified your overall experience as very pleasant. Be assured that I have shared your comment with the all staff, so they are aware of their contribution in helping to satisfy you and also of their areas of improvement. Concerning your comment about the WIFI and the breakfast, please allow me to express my sincerest apologies. Please note that I have shared your comment to our Maintenance Manager and Restaurant Manager, so they can take the appropriate measures to prevent future occurrence. Once again I am sorry for the inconvenience. Feedback from our guests is really important to us; it gives us the opportunity to improve continually the quality of our services and to congratulate our teams, so thank you again for answering our survey. We look forward to welcoming you again at NOVOTEL Luxembourg Kirchberg. Sincerely, Jérôme Lefèvre Directeur Général Novotel Luxembourg Kirchberg Quartier Européen Nord Kirchberg B. P. 512 L-2015 Luxembourg Tel : +352 42 98 48 1 Fax : +352 43 86 58 www.novotel.com

Comfortable room, available personnel

Giudizio clienti 4.3/5

Anonimo Azienda - 03/04/2019 Recension AccorHotels

Camera comoda, ottima colazione. Risveglio rumoroso a causa dei lavori nel palazzo difronte

Dear Sir, I would like to thank you for taking the time to share your feelings with us regarding your stay at NOVOTEL Luxembourg Kirchberg. I am sorry I do not speak nor write your language; therefore I am answering to you in English, I am really sorry for the inconvenience. I was pleased to acknowledge the notation and comment that you attribute to our hotel. I was delighted to read that you found your room comfortable, the breakfast good and the staff available. Be assured that I have shared your comment with the all staff, so they are aware of their contribution in helping to satisfy you and also of their areas of improvement. Concerning your comment about the noise, please allow to express my sincerest apologies. Please know that we are doing our best to provide the most comfortable solution for our guests. For the next time that will be our pleasure to give you a room situated on a quiet side. Once again I am sorry for the inconvenience. Feedback from our guests is really important to us; it gives us the opportunity to improve continually the quality of our services and to congratulate our teams, so thank you again for answering our survey. We look forward to welcoming you again at NOVOTEL Luxembourg Kirchberg. Sincerely, Jérôme Lefèvre Directeur Général Novotel Luxembourg Kirchberg Quartier Européen Nord Kirchberg B. P. 512 L-2015 Luxembourg Tel : +352 42 98 48 1 Fax : +352 43 86 58 www.novotel.com
Giudizio clienti 4.3/5

Barbara Famiglie - 03/04/2019 Recension AccorHotels

L'hotel è molto bello e moderno. Le camere sono spaziose e pulite. Nella camera faceva un po' caldo anche avendo abbassato la temperatura sul termostato. La prima sera nell'hotel c'era una comitiva di ragazzi spagnoli e si sono riuniti proprio nella camera accanto alla nostra facendo rumore e ascoltando musica fino a tarda notte. Solo dopo che ci siamo lamentati alla reception hanno smesso. Lo straff dell'hotel è molto gentile e disponibile. A piano terra c'è un'area dedicata ai bambini con giochi e passatempo. L'hotel è ben collegato al centro con un tram e autobus.

Dear Barbara, Thank you for taking the time to share your feelings with us regarding your stay at Novotel Luxembourg Kirchberg. I am really sorry I do not speak nor write your language therefore I am answering to you in English, I am sorry for the inconvenience. I did know your encouraging grade and your comment. I was pleased to read that you enjoyed your stay as well as the friendliness of our team. Regarding the noise caused by the group, please accept my sincerest apologies for the inconvenience that you have encountered. I did share your review with all the team and particularly with the Maintenance Manager so he can prevent the future occurrence concerning the temperature in our rooms. We do really care regarding the feedback of our clients, because it gives us the opportunity to improve continually the quality of our services, so thank you again for sharing it. Looking forward to welcoming you again, dear Barbara at Novotel Luxembourg Kirchberg. Sincerely, Jérôme Lefèvre Directeur Général Novotel Luxembourg Kirchberg Quartier Européen Nord Kirchberg B. P. 512 L-2015 Luxembourg Tel : +352 42 98 48 1 Fax : +352 43 86 58 www.novotel.com www.accorhotels.com

Soddisfacente

Giudizio clienti 4.3/5

Anonimo Azienda - 29/03/2019 Recension AccorHotels

Personale molto gentile e disponibile. La stanza confortevole ma la ventilazione risultava rumorosa. La colazione e la cena non all'altezza delle aspettative (avevo già soggiornato presso la vostra struttura qualche anno fa) e ho notato con dispiacere che la qualità dei cibi è scesa.

Dear Madam, I would like to thank you for taking the time to share your feelings with us regarding your stay at NOVOTEL Luxembourg Kirchberg. I am sorry I do not speak nor write your language; therefore I am answering to you in English, I am really sorry for the inconvenience. I was pleased to acknowledge the notation and comment that you attribute to our hotel. I was delighted to read that you found your room comfortable and the staff friendly and helpful. Be assured that I have shared your comment with the all staff, so they are aware of their contribution in helping to satisfy you and also of their areas of improvement. Concerning your comment about the ventilation and the dinner, please allow me to express my sincerest apologies. Please know that I have shared your comment with the Maintenance Manager and the Kitchen Chef, so they can share it with their teams and take the appropriate measures to prevent future occurrence. Once again I am sorry for the inconvenience. Feedback from our guests is really important to us; it gives us the opportunity to improve continually the quality of our services and to congratulate our teams, so thank you again for answering our survey. We look forward to welcoming you again at NOVOTEL Luxembourg Kirchberg Sincerely, Jérôme Lefèvre Directeur Général Novotel Luxembourg Kirchberg Quartier Européen Nord Kirchberg B. P. 512 L-2015 Luxembourg Tel : +352 42 98 48 1 Fax : +352 43 86 58 www.novotel.com
Giudizio clienti 4.3/5

Anonimo Famiglie - 18/03/2019 Recension AccorHotels

Accoglienza eccellente Colazione € 16 cad abbondante, internazionale di favolosa Hotel pulito ed esteticamente bello

Dear Guest, First of all, I would like to thank you for taking the time to share your feelings with us regarding your stay at Novotel Luxembourg Kirchberg. I am really sorry I do not speak nor write your language therefore I am answering to you in English, I am sorry for the inconvenience. I was delighted to know your positive grade and your feedback. I was glad to read that you appreciated our breakfast buffet and the cleanliness of our establishment. With pleasure, I did share your kind review with the Novotel Team and did congratulate them to put our guest service on the next level. A massive thank you for recommending our establishment. We really hope to welcoming you back soon at Novotel Luxembourg Kirchberg. Sincerely, Jérôme Lefèvre Directeur Général Novotel Luxembourg Kirchberg Quartier Européen Nord Kirchberg B. P. 512 L-2015 Luxembourg Tel : +352 42 98 48 1 Fax : +352 43 86 58 www.novotel.com www.accorhotels.com
Giudizio clienti 4.3/5

Chiara Famiglie - 12/03/2019 Recension AccorHotels

Esperienza piacevole e staff professionale e con grande attenzione al cliente. Camera da letto perfetta per una famiglia di 3 persone, unica pecca l'aria un po' soffocante (calda e secca).

Dear Chiara, First of all, I would like to thank you for taking the time to share your feelings with us regarding your stay at Novotel Luxembourg Kirchberg. I am really sorry I do not speak nor write your language therefore I am answering to you in English, I am sorry for the inconvenience. I was pleased to know your positive grade and to read that you enjoyed your bedroom and the helpfulness of our team. Be assured that I have shared your kind feedback with all our team and particularly with our Maintenance Manager so he can take the appropriate measure to prevent the future occurrence. We do really care regarding the feedback of our clients, because it gives us the opportunity to improve continually the quality of our services, so thank you again for sharing it. We really hope to welcoming you again, dear Chiara at Novotel Luxembourg Kirchberg. Sincerely, Jérôme Lefèvre Directeur Général Novotel Luxembourg Kirchberg Quartier Européen Nord Kirchberg B. P. 512 L-2015 Luxembourg Tel : +352 42 98 48 1 Fax : +352 43 86 58 www.novotel.com www.accorhotels.com

personale impeccabile , disponibile e cortese. Camera meravigliosa e perfetta sotto tutti gli aspetti.

Giudizio clienti 4.3/5

Gfianfranco S. Coppie - 07/03/2019 Recension AccorHotels

Siamo clienti del Vostro albergo da diverso tempo e sempre pienamente soddisfatti. Non veniamo da voi solamente quando non avete disponibile la camera.

Dear GFianfranco, First of all, I would like to thank you for taking the time to share your feelings with us regarding your stay at Novotel Luxembourg Kirchberg. I am really sorry I do not speak nor write your language therefore I am answering to you in English, I am sorry for the inconvenience. I was delighted to know your positive grade and to read that you enjoyed your bedroom and the helpfulness of our team. I also would like to thank you for your loyalty. Be assured that I did share your kind review with the Novotel Team and did congratulate them to put our guest service on the next level. Feedback like yours is our greatest rewards and it gives us the opportunity to congratulate our staff, so thank you again for sharing it. We really hope to welcoming you back soon, dear GFianfranco at Novotel Luxembourg Kirchberg. Sincerely, Jérôme Lefèvre Directeur Général Novotel Luxembourg Kirchberg Quartier Européen Nord Kirchberg B. P. 512 L-2015 Luxembourg Tel : +352 42 98 48 1 Fax : +352 43 86 58 www.novotel.com www.accorhotels.com
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