Hotel – Novotel Luxembourg Kirchberg
Novotel hotel Novotel hotel

Albergo Novotel Luxembourg Kirchberg

4.0/5 1.036 recensioni
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  • L'hotel è dotato di WIFI WI-FI/Accesso internet
  • L'hotel serve la colazione Colazione
  • L'hotel è dotato di bar Bar
  • L'hotel è dotato di parcheggio Parcheggio
  • L'hotel è dotato di ristorante Ristorante
  • L'hotel è dotato di aria condizionata nelle camere Aria condizionata
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Da 114.00 EUR Tariffa non socio
Da 114.00 EUR Tariffa Soci Tariffa Soci, iscriviti mentre prenoti
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Tariffa Soci, iscriviti mentre prenoti
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Servizi in hotel e nei dintorni

Check-in dalle 14h00
Check-out fino alle 12h00

Servizi e informazioni pratiche

Servizi a pagamento
  • Check-in online

    Check-in online: il tuo arrivo sarà preparato con cura del nostro team
    Fast check-out: Consegna semplicemente le chiavi

  • WI-FI/Accesso internet
    • WiFi nell'hotel
    • WiFi in camera
    • Accesso WiFi
  • Parcheggio
    • Parcheggio all'aperto privato (Servizi a pagamento)
    • Parcheggio all'aperto pubblico (Servizi a pagamento)
    • Parcheggio pubblico interno (Servizi a pagamento)
    • Area parcheggio autobus (Servizi a pagamento)
    • Parcheggio illuminato (Servizi a pagamento)
  • Accessibilità per persone con mobilità ridotta
    • Camere per persone diversamente abili
    • Accesso con sedia a rotelle
    • Servizi per persone diversamente abili
    • Bagno per persone diversamente abili
  • Animali ammessi
  • Servizi per bambini
    • Baby sitter su richiesta
    • Ricreaz. all'aperto per bambini
  • Hotel non fumatori
  • Aria condizionata
    • Aria condizionata
    • Controllo temperatura manuale
  • Lingue parlate in albergo
    • Tedesco
    • Inglese
    • Spagnolo
    • Francese
    • Italiano
    • Olandese
  • Reception aperta 24 ore al giorno
  • CHECK-OUT POSTICIPATO FINO ALLE 17.00
  • Ricarica macchine elettriche
  • lavaggio a secco

Svago e attività

  • Centro fitness
  • Servizi per bambini
    • Baby sitter su richiesta
    • Ricreaz. all'aperto per bambini
  • Campo da golf con 9 buche  (Nei dintorni)
  • Bicycles rental  (Nei dintorni)

Ristorazione

  • Colazione
  • 1 ristorante/i
  • 1 bar
  • Servizio in camera
    • Pasti caldi
    • Spuntini freddi
    • Orari di apertura: settimanali 24/24
    • Orari di apertura: weekend 24/24

Servizi business nell'albergo

  • 10 sala/e riunioni
  • Hotel per conferenze
  • Angolo internet (Macintosh)
  • Centro business self service
  • Servizio copia/stampa disp.
Vedi tutti i servizi

Posizione dell'hotel

Le nostre camere

  • 260 camere
  • Hotel non fumatori
  • 1 camere per persone con mobilità ridotta
  • 247 camere familiari
  • 72 camere comunicanti
  • Letto extra x bambino in camera
  • Letto extra per adulto in camera
  • Lettino per bambini
    • 110/120 V AC
    • 220/240 V AC
    • A getto d'aria
    • Aria condizionata
    • Porta dati in camera
    • Mappa per uscita d'emergenza
    • Porte bagni larghe 32 pollici
    • Cassetta di sicurezza in camera
    • Telefono
    • Radio in camera
    • Finestre apribili
    • TV con telecomando
    • Lettino per bambini
    • WiFi in camera
    • DDI - Direct Dialing In
    • Telefono con linea diretta
    • Scrivania in tutte le camere
    • Controllo temperatura manuale
    • Controllo temperatura automatico
    • TV satellitare/Via cavo a colori
    • Minibar
    • Presa RJ 45
    • Bollitore per caffè / tè
    • Vasca
    • Asciugacapelli in bagno
    • Make up / Specchio ingrandimento
    • Allarme fumo udibile
    • Accesso con chiave magnetica
    • Catenella sicurezza alla porta
    • Spioncino
    • Allarme fumo in camera
    • Informaz. d'emergenza in camera
    • Sveglia
    • Avviso messaggio
    • Sveglia automatica
    • Sveglia tramite operatore
Attrezzature nelle nostre camere

I nostri bar e ristoranti

Vedi tutti i nostri bar e ristoranti

Le tue riunioni ed eventi

4.4/5 Valutazione AccorHotels 6.274 recensioni

Le recensioni dei nostri clienti per Novotel Luxembourg Kirchberg

Recensioni certificate al 100% lasciate da ospiti che hanno realmente soggiornato presso le nostre strutture

Per saperne di più
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4.0/5 Giudizio TripAdvisor 1.036 recensioni
Michele Famiglie - 09/08/2018 Recensione certificata AccorHotels
« Non all’altezza »

All’arriVo difficile trovare parcheggio. La camera prenotata non era pronta con i letti richiesti per i bambini. Avevo richiesto piano terra ma mi hanno dato camera al 5 piano. La camera non era pulita bene e mancavano gli asciugamani per i bambini. Personale non troppo gentile. Non ripeterei l’esperIenza.

La nostra struttura ha risposto alla recensione
La nostra struttura ha risposto alla recensione

Dear Michele, First of all, I would like to thank you for taking the time to share your experience with us regarding your stay at Novotel Luxembourg Kirchberg. I am really sorry I do not speak nor write your language therefore I am answering to you in English, I am sorry for the inconvenience. I did acknowledge the notation and comment that you attribute to our establishment. I’m deeply sorry that your experience did not meet all your expectation. Be assured that I have shared your review with all the team and particularly with the Housekeeping Manager and the Reception Manager, they can share it with their team and take the appropriate measures to prevent the future occurrence. Once again please accept my sincerest apologies for the inconvenience that you have encountered and I would like to assure you that does not reflect at all our quality standards. If you have the chance to come back to Luxembourg, we really hope you will give us the opportunity to better serve you, do not hesitate do contact me at the following email address: H1… I will take care of your reservation personally. We really hope to welcoming you again, dear Michele at Novotel Luxembourg Kirchberg. Sincerely, Jérôme Lefèvre Directeur Général Novotel Luxembourg Kirchberg Quartier Européen Nord Kirchberg B. P. 512 L-2015 Luxembourg Tel : +352 42 98 48 1 Fax : +352 43 86 58 www.novotel.com www.accorhotels.com

Sabina Famiglie - 05/08/2018 Recensione certificata AccorHotels
« fantastico »

Camera spaziosa, letti comodi, bagno pulito, colazione favolisa.

La nostra struttura ha risposto alla recensione
La nostra struttura ha risposto alla recensione

Dear Sabina, I would like to thank you for taking the time to share your feelings with us regarding your stay at NOVOTEL Luxembourg Kirchberg. I am sorry I do not speak nor write your language; therefore I am answering to you in English, I am really sorry for the inconvenience. I was really pleased to acknowledge the notation and comment that you attribute to our hotel. I was delighted to read that you had a fantastic stay and found your room convenient. Be assured that I have shared your comment with the all staff, so they are aware of their contribution in helping to satisfy you and also of their areas of improvement. Feedback from our guests is really important to us; it gives us the opportunity to improve continually the quality of our services and to congratulate our teams, so thank you again for answering our survey. We look forward to welcoming you again at NOVOTEL Luxembourg Kirchberg. Sincerely, Jérôme Lefèvre Directeur Général Novotel Luxembourg Kirchberg Quartier Européen Nord Kirchberg B. P. 512 L-2015 Luxembourg Tel : +352 42 98 48 1 Fax : +352 43 86 58 www.novotel.com

Mary Amici - 31/07/2018 Recensione certificata AccorHotels
« Buona »

Vacanza breve , solo 4 notti , Hotel molto pulito unico neo la V asca nel bagno, scomodissima e poco sicura. Altro Neo il Bistro ‘ troppo caro e con poca scelta nel menu ‘ .. costo di un caffè 3.50 , Nemmeno nel miglio bar di lussemburgo si spende tanto ..

La nostra struttura ha risposto alla recensione
La nostra struttura ha risposto alla recensione

Dear Mary, I would like to thank you for taking the time to share your feelings with us regarding your stay at NOVOTEL Luxembourg Kirchberg. I am sorry I do not speak nor write your language; therefore I am answering to you in English, I am really sorry for the inconvenience. I was pleased to acknowledge the notation and comment that you attribute to our hotel. I was delighted to read that you enjoyed your stay and found our hotel clean. Be assured that I have shared your comment with the all staff, so they are aware of their contribution in helping to satisfy you and also of their areas of improvement. Concerning your comment about the bathroom, please allow me to express my sincerest apologies. Please know that we are actually renovating our bathrooms in order the comfortability of our rooms. Once again I am sorry for inconvenience. Feedback from our guests is really important to us; it gives us the opportunity to improve continually the quality of our services and to congratulate our teams, so thank you again for answering our survey. We look forward to welcoming you again at NOVOTEL Luxembourg Kirchberg. Sincerely, Jérôme Lefèvre Directeur Général Novotel Luxembourg Kirchberg Quartier Européen Nord Kirchberg B. P. 512 L-2015 Luxembourg Tel : +352 42 98 48 1 Fax : +352 43 86 58 www.novotel.com

Anonimo Azienda - 15/07/2018 Recensione certificata AccorHotels
« Bella struttura, ma servizi in camera non di livello per il grado dell'hotel »

Per i primi tre giorni nella camera (bloccata per soggiorno singolo) il divano letto è restato aperto. Scarsi servizi in camera: non frigo bar, accappatoio e ciabatte, balsamo, ecc.)

La nostra struttura ha risposto alla recensione
La nostra struttura ha risposto alla recensione

Dear guest, First of all, I would like to thank you for taking the time to share your feelings with us regarding your stay at Novotel Luxembourg Kirchberg. I am really sorry I do not speak nor write your language therefore I am answering to you in English, I am sorry for the inconvenience. I did acknowledge the notation and comment that you attribute to our establishment. I’m deeply sorry that your experience did not meet all your expectation. Be assured that I have shared your review with all the team and particularly with the Reception Manager and the Housekeeping Manager, they can share it with their team and take the appropriate measures to prevent the future occurrence. Allow me to express again my sincerest apologies for the inconvenience that you have encountered. If you have the chance to come back to Luxembourg, we really hope you will give us the opportunity to better serve you. We look forward to welcoming you again at Novotel Luxembourg Kirchberg. Sincerely, Jérôme Lefèvre Directeur Général Novotel Luxembourg Kirchberg Quartier Européen Nord Kirchberg B. P. 512 L-2015 Luxembourg Tel : +352 42 98 48 1 Fax : +352 43 86 58 www.novotel.com www.accorhotels.com

Anonimo Azienda - 03/07/2018 Recensione certificata AccorHotels

conosco l'hotel da anni e so per certo che la qualità complessiva è buona

La nostra struttura ha risposto alla recensione
La nostra struttura ha risposto alla recensione

Dear guest, First of all, I would like to thank you for taking the time to share your feelings with us regarding your stay at Novotel Luxembourg Kirchberg. I am really sorry I do not speak nor write your language therefore I am answering to you in English, I am sorry for the inconvenience. I did acknowledge the notation and comment that you attribute to our establishment. I was glad to read that you appreciated your stay. Be assured that I have shared your review with all the staff, so they are aware of their contribution in helping to satisfy you and also of their areas of improvement. It is always pleasure for us to acknowledge the satisfaction of our clients. I would like to take for the opportunity to thank you to your loyalty. We look forward to welcoming you again at Novotel Luxembourg Kirchberg. Sincerely, Jérôme Lefèvre Directeur Général Novotel Luxembourg Kirchberg Quartier Européen Nord Kirchberg B. P. 512 L-2015 Luxembourg Tel : +352 42 98 48 1 Fax : +352 43 86 58 www.novotel.com www.accorhotels.com

Gianc Coppie - 02/07/2018 Recensione certificata AccorHotels
« Consigliato »

Hotel confortevole , pulito ,gestito professionalmente e vicino ai punti di servizio bus e tram per il centro città . Il centro città e’ a poca distanza

La nostra struttura ha risposto alla recensione
La nostra struttura ha risposto alla recensione

Dear Gianc, First of all, I would like to thank you for taking the time to share your experience with us regarding your stay at Novotel Luxembourg Kirchberg. I am really sorry I do not speak nor write your language therefore I am answering to you in English, I am sorry for the inconvenience. I was really delighted to acknowledge the notation and comment that you attribute to our establishment. I was glad to read that you appreciated the comfort and the cleanliness of our hotel. Be assured that I have shared your review with all the team, they will be glad to learn that their works was deeply appreciated. Feedback like yours is our greatest rewards and it gives us the opportunity to congratulate our staff, so thank you again for sharing it. We look forward to welcoming you again, dear Gianc at Novotel Luxembourg Kirchberg. Sincerely, Jérôme Lefèvre Directeur Général Novotel Luxembourg Kirchberg Quartier Européen Nord Kirchberg B. P. 512 L-2015 Luxembourg Tel : +352 42 98 48 1 Fax : +352 43 86 58 www.novotel.com www.accorhotels.com

Anonimo Azienda - 02/07/2018 Recensione certificata AccorHotels
« Ottimo »

Nessun problema

La nostra struttura ha risposto alla recensione
La nostra struttura ha risposto alla recensione

Dear guest, First of all, I would like to thank you for taking the time to share your feelings with us regarding your stay at Novotel Luxembourg Kirchberg. I was really glad to perceive the grade and comment that you allocate to our establishment. I was glad to read that your experience did meet all your expectations. I did share your review with all the team so they are aware of their contribution to your satisfaction. A massive thank you for recommending our establishment. We look forward to welcoming you again at Novotel Luxembourg Kirchberg. Sincerely, Jérôme Lefèvre Directeur Général Novotel Luxembourg Kirchberg Quartier Européen Nord Kirchberg B. P. 512 L-2015 Luxembourg Tel : +352 42 98 48 1 Fax : +352 43 86 58 www.novotel.com www.accorhotels.com

Cb Famiglie - 05/06/2018 Recensione certificata AccorHotels
« Ottimo servizio di accoglienza »

Camere con standard leggermente inferiore ad altri Novotel presso i quali ho soggiornato in passato (Parigi, Berlino)

La nostra struttura ha risposto alla recensione
La nostra struttura ha risposto alla recensione

Dear CB, I would like to thank you for taking the time to share your feelings with us regarding your stay at NOVOTEL Luxembourg Kirchberg. I am sorry I do not speak nor write your language; therefore I am answering to you in English, I am really sorry for the inconvenience. I was pleased to acknowledge the notation and comment that you attribute to our hotel. I was delighted to read that you enjoyed your stay and found the staff friendly and helpful. Be assured that I have shared your comment with the all staff, so they are aware of their contribution in helping to satisfy you and also of their areas of improvement. Concerning your comment about the room, please allow me to express my sincerest apologies. Please know that we are planning to renovate our rooms in a near future. Once again I am sorry for the inconvenience. Feedback from our guests is really important to us; it gives us the opportunity to improve continually the quality of our services and to congratulate our teams, so thank you again for answering our survey. We look forward to welcoming you again at NOVOTEL Luxembourg Kirchberg. Sincerely, Jérôme Lefèvre Directeur Général Novotel Luxembourg Kirchberg Quartier Européen Nord Kirchberg B. P. 512 L-2015 Luxembourg Tel : +352 42 98 48 1 Fax : +352 43 86 58 www.novotel.com

Anonimo Coppie - 13/05/2018 Recensione certificata AccorHotels
« Soggiorno magnifico »

Ottima accoglienza. Servizio di reception eccellente. Welcomers gentili, preparati e competenti. Camere spaziose e accoglienti. Pasti di alto livello

La nostra struttura ha risposto alla recensione
La nostra struttura ha risposto alla recensione

Dear Marc, I would like to thank you for taking the time to share your feelings with us regarding your stay at NOVOTEL Luxembourg Kirchberg. I am sorry I do not speak nor write your language; therefore I am answering to you in English, I am really sorry for the inconvenience. I was really pleased to acknowledge the notation and comment that you attribute to our hotel. I was delighted to read that you had a magnificent stay and found the staff friendly. Be assured that I have shared your comment with the all staff, so they are aware of their contribution in helping to satisfy you and also of their areas of improvement. A feedback like your is for us our greatest rewards. We look forward to welcoming you again at NOVOTEL Luxembourg Kirchberg. Sincerely, Jérôme Lefèvre Directeur Général Novotel Luxembourg Kirchberg Quartier Européen Nord Kirchberg B. P. 512 L-2015 Luxembourg Tel : +352 42 98 48 1 Fax : +352 43 86 58 www.novotel.com

Alberto Azienda - 10/05/2018 Recensione certificata AccorHotels
« Ottimo »

Ottimo il servizio e la pulizia. Cortesia e accoglienza di alto livello

La nostra struttura ha risposto alla recensione
La nostra struttura ha risposto alla recensione

Dear Alberto, I would like to thank you for taking the time to share your feelings with us regarding your stay at NOVOTEL Luxembourg Kirchberg. I am sorry I do not speak nor write your language; therefore I am answering to you in English, I am really sorry for the inconvenience. I was pleased to acknowledge the notation and comment that you attribute to our hotel. I was delighted to read that you enjoyed your stay and found the service excellent. Be assured that I have shared your comment with the all staff, so they are aware of their contribution in helping to satisfy you and also of their areas of improvement. Feedback from our guests is really important to us; it gives us the opportunity to improve continually the quality of our services and to congratulate our teams, so thank you again for answering our survey. We look forward to welcoming you again at NOVOTEL Luxembourg Kirchberg. Sincerely, Jérôme Lefèvre Directeur Général Novotel Luxembourg Kirchberg Quartier Européen Nord Kirchberg B. P. 512 L-2015 Luxembourg Tel : +352 42 98 48 1 Fax : +352 43 86 58 www.novotel.com

Anonimo Famiglie - 09/05/2018 Recensione certificata AccorHotels

tranquilla, ma hotel distante dal centro in zona priva di qualsiasi attrazione, camere con moquette sporca

La nostra struttura ha risposto alla recensione
La nostra struttura ha risposto alla recensione

Dear Sir, I would like to thank you for taking the time to share your feelings with us regarding your stay at NOVOTEL Luxembourg Kirchberg. I am sorry I do not speak nor write your language; therefore I am answering to you in English, I am really sorry for the inconvenience. I was pleased to acknowledge the notation and comment that you attribute to our hotel. I was delighted to read that you found our hotel quiet. Be assured that I have shared your comment with the all staff, so they are aware of their contribution in helping to satisfy you and also of their areas of improvement. Concerning your comment about the carpet, please allow me to express my sincerest apologies. Please know that we are planning to renovate our rooms in a near future. Once again I am sorry for the inconvenience. Feedback from our guests is really important to us; it gives us the opportunity to improve continually the quality of our services and to congratulate our teams, so thank you again for answering our survey. We look forward to welcoming you again at NOVOTEL Luxembourg Kirchberg. Sincerely, Jérôme Lefèvre Directeur Général Novotel Luxembourg Kirchberg Quartier Européen Nord Kirchberg B. P. 512 L-2015 Luxembourg Tel : +352 42 98 48 1 Fax : +352 43 86 58 www.novotel.com

Anonimo Famiglie - 08/05/2018 Recensione certificata AccorHotels
« Soddisfacente »

La pulizia eccellente, materassi comodi, stanza ampia e bagno grande

La nostra struttura ha risposto alla recensione
La nostra struttura ha risposto alla recensione

Dear Madam, I would like to thank you for taking the time to share your feelings with us regarding your stay at NOVOTEL Luxembourg Kirchberg. I am sorry I do not speak nor write your language; therefore I am answering to you in English, I am really sorry for the inconvenience. I was pleased to acknowledge the notation and comment that you attribute to our hotel. I was delighted to read that you were satisfied of your overall experience. Be assured that I have shared your comment with the all staff, so they are aware of their contribution in helping to satisfy you and also of their areas of improvement. A feedback like your is for us our greatest rewards. We look forward to welcoming you again at NOVOTEL Luxembourg Kirchberg. Sincerely, Jérôme Lefèvre Directeur Général Novotel Luxembourg Kirchberg Quartier Européen Nord Kirchberg B. P. 512 L-2015 Luxembourg Tel : +352 42 98 48 1 Fax : +352 43 86 58 www.novotel.com

Cesare Azienda - 13/04/2018 Recensione certificata AccorHotels
« ok, ma »

tutto ok, salvo che purtroppo nella mia prenotazione era incluso il parcheggio mentre invece alla reception mi è stato di no e ho dovuto parcheggiare al'esterno a pagamento.

La nostra struttura ha risposto alla recensione
La nostra struttura ha risposto alla recensione

Dear Cesare, I would like to thank you for taking the time to share your feelings with us regarding your stay at NOVOTEL Luxembourg Kirchberg. I was really pleased to acknowledge the notation and comment that you attribute to our hotel. I was delighted to read that you enjoyed your stay. Be assured that I have shared your comment with the all staff, so they are aware of their contribution in helping to satisfy you and also of their areas of improvement. Feedback from our guests is really important to us; it gives us the opportunity to improve continually the quality of our services and to congratulate our teams, so thank you again for answering our survey. We look forward to welcoming you again at NOVOTEL Luxembourg Kirchberg. Sincerely, Jérôme Lefèvre Directeur Général Novotel Luxembourg Kirchberg Quartier Européen Nord Kirchberg B. P. 512 L-2015 Luxembourg Tel : +352 42 98 48 1 Fax : +352 43 86 58 www.novotel.com

Anonimo Ospite singolo - 16/03/2018 Recensione certificata AccorHotels
« HOTEL MODERNO PER UN BUSINESS CENTER »

SOLTANTO PER DORMIRE UNA NOTTE OSPITE

La nostra struttura ha risposto alla recensione
La nostra struttura ha risposto alla recensione

Dear Sir, Let me thank you for taking the time to answer our survey regarding your stay at Novotel Luxembourg Kirchberg. I am sorry I do not speak nor write your language therefore I am answering to you in English, I am sorry for the inconvenience. I did acknowledge the notation and comment that you attribute to our hotel. Regarding your comment about the breakfast offer, please know that I have passed it on to the Restaurant Manager and the Head Chef, so they can share it with their team. For your next stay do not hesitate to ask one member of the restaurant team for a coffee they would have been please to prepare it for you. Feedback from our clients is really important to us, it give us the opportunity to improve continually the quality of our service and to congratulate our team, so thank you again for sharing it. We really hope to welcoming you again at NOVOTEL Luxembourg Kirchberg. Sincerely, Jérôme Lefèvre Directeur Général Novotel Luxembourg Kirchberg Quartier Européen Nord Kirchberg B. P. 512 L-2015 Luxembourg Tel : +352 42 98 48 1 Fax : +352 43 86 58 www.novotel.com www.accorhotels.com

Anonimo Famiglie - 13/03/2018 Recensione certificata AccorHotels
« soggiorno piacevole e confortevole »

soggiorno piacevole, ambienti puliti, personale cordiale e camere accoglienti

La nostra struttura ha risposto alla recensione
La nostra struttura ha risposto alla recensione

Dear Madam, I would like to thank you for taking the time to share your feelings with us regarding your stay at NOVOTEL Luxembourg Kirchberg. I am sorry I do not speak nor write your language; therefore I am answering to you in English, I am really sorry for the inconvenience. I was really pleased to acknowledge the notation and comment that you attribute to our hotel. I was delighted to read that you enjoyed your stay and found the staff friendly. Be assured that I have shared your comment with the all staff, so they are aware of their contribution in helping to satisfy you and also of their areas of improvement. Feedback from our guests is really important to us; it gives us the opportunity to improve continually the quality of our services and to congratulate our teams, so thank you again for answering our survey. We look forward to welcoming you again at NOVOTEL Luxembourg Kirchberg. Sincerely, Jérôme Lefèvre Directeur Général Novotel Luxembourg Kirchberg Quartier Européen Nord Kirchberg B. P. 512 L-2015 Luxembourg Tel : +352 42 98 48 1 Fax : +352 43 86 58 www.novotel.com www.accorhotels.com

Anonimo Famiglie - 02/03/2018 Recensione certificata AccorHotels
« soggiorno lampo »

ottima organizzazione e servizio clientela impeccabile.

La nostra struttura ha risposto alla recensione
La nostra struttura ha risposto alla recensione

Dear Sir, I would like to thank you for taking the time to share your feelings with us regarding your stay at NOVOTEL Luxembourg Kirchberg. I am sorry I do not speak nor write your language; therefore I am answering to you in English, I am really sorry for the inconvenience. I was really pleased to acknowledge the notation and comment that you attribute to our hotel. I was delighted to read that you found the organization excellent and the customer service impeccable. Be assured that I have shared your comment with the all staff, so they are aware of their contribution in helping to satisfy you and also of their areas of improvement. Feedback from our guests is really important to us; it gives us the opportunity to improve continually the quality of our services and to congratulate our teams, so thank you again for answering our survey. We look forward to welcoming you again at NOVOTEL Luxembourg Kirchberg. Sincerely, Jérôme Lefèvre Directeur Général Novotel Luxembourg Kirchberg Quartier Européen Nord Kirchberg B. P. 512 L-2015 Luxembourg Tel : +352 42 98 48 1 Fax : +352 43 86 58 www.novotel.com www.accorhotels.com

Tg Azienda - 25/02/2018 Recensione certificata AccorHotels
« deludente »

gym completamente sottodimensionata, no spa

La nostra struttura ha risposto alla recensione
La nostra struttura ha risposto alla recensione

Dear Sir, I would like to thank you for taking the time to share your feelings with us regarding your stay at NOVOTEL Luxembourg Kirchberg. I did acknowledge the notation and comment that you attribute to our hotel. I am sorry that your experience did not meet your expectations, please allow me to express my sincerest apologies. I have notified that you were not fully satisfied with your overall experience. In order to improve the quality of our services, can you please tell me which points did not meet your expectations? H1… Feedback from our guests is really important to us; it gives us the opportunity to improve continually the quality of our services and to congratulate our teams, so thank you again for answering our survey. We look forward to welcoming you again at NOVOTEL Luxembourg Kirchberg. Sincerely, Jérôme Lefèvre Directeur Général Novotel Luxembourg Kirchberg Quartier Européen Nord Kirchberg B. P. 512 L-2015 Luxembourg Tel : +352 42 98 48 1 Fax : +352 43 86 58 www.novotel.com www.accorhotels.com

Anonimo Azienda - 11/02/2018 Recensione certificata AccorHotels
« Invio ricevuta non veloce »

La modalità di invio della ricevuta non è soddisfacente. Dopo 5 gg dal pagamento ancora non mi è stata inviata alcuna ricevuta! Spero arrivi altrimenti devo chiamare l’hotel

La nostra struttura ha risposto alla recensione
La nostra struttura ha risposto alla recensione

Dear Sir, I would like to thank you for taking the time to share your feelings with us regarding your stay at NOVOTEL Luxembourg Kirchberg. I am sorry I do not speak nor write your language; therefore I am answering to you in English, I am really sorry for the inconvenience. I was pleased to acknowledge the notation that you attribute to our hotel. Be assured that I have shared itwith the all staff, so they are aware of their contribution in helping to satisfy you and also of their areas of improvement. Concerning your comment about your invoice, please allow me to express my sincerest apologies. Please know that I have shared your comment to our Front Office Manager, so he can share it with his team and take the appropriate measures to prevent future occurrence. You should receive your invoice in a few moment. Once again I am sorry for the inconvenience. Feedback from our guests is really important to us; it gives us the opportunity to improve continually the quality of our services and to congratulate our teams, so thank you again for answering our survey. We look forward to welcoming you again at NOVOTEL Luxembourg Kirchberg. Sincerely, Jérôme Lefèvre Directeur Général Novotel Luxembourg Kirchberg Quartier Européen Nord Kirchberg B. P. 512 L-2015 Luxembourg Tel : +352 42 98 48 1 Fax : +352 43 86 58 www.novotel.com www.accorhotels.com

Anonimo Ospite singolo - 04/02/2018 Recensione certificata AccorHotels
« Tutto efficiente servizio professionalità e cortesia »

Nel pieno rispetto delle aspettative

La nostra struttura ha risposto alla recensione
La nostra struttura ha risposto alla recensione

Dear Sir, I would like to thank you for taking the time to share your feelings with us regarding your stay at NOVOTEL Luxembourg Kirchberg. I am sorry I do not speak nor write your language; therefore I am answering to you in English, I am really sorry for the inconvenience. I was pleased to acknowledge the notation and comment that you attribute to our hotel. I was delighted to read that you enjoyed your stay and found the service professional and courteous. Be assured that I have shared your comment with the all staff, so they are aware of their contribution in helping to satisfy you and also of their areas of improvement. A feedback like yours is for us our greatest rewards. We look forward to welcoming you again at NOVOTEL Luxembourg Kirchberg. Sincerely, Jérôme Lefèvre Directeur Général Novotel Luxembourg Kirchberg Quartier Européen Nord Kirchberg B. P. 512 L-2015 Luxembourg Tel : +352 42 98 48 1 Fax : +352 43 86 58 www.novotel.com www.accorhotels.com

Patrizia Azienda - 30/01/2018 Recensione certificata AccorHotels
« in linea con le aspettative »

buona

La nostra struttura ha risposto alla recensione
La nostra struttura ha risposto alla recensione

Dear Patrizia, I would like to thank you for taking the time to share your feelings with us regarding your stay at NOVOTEL Luxembourg Kirchberg. I am sorry I do not speak nor write your language; therefore I am answering to you in English, I am really sorry for the inconvenience. I was pleased to acknowledge the notation that you attribute to our hotel. Be assured that I have shared it with the all staff, so they are aware of their contribution in helping to satisfy you and also of their areas of improvement. However I have notified that you were not fully satisfied of your overall restaurant, check-in and check-out experience. In order to help to improve the quality of our services, can you please tell us which points did not meet your expectations? H1… Feedback from our guests is really important to us; it gives us the opportunity to improve continually the quality of our services and to congratulate our teams, so thank you again for answering our survey. We look forward to welcoming you again at NOVOTEL Luxembourg Kirchberg. Sincerely, Jérôme Lefèvre Directeur Général Novotel Luxembourg Kirchberg Quartier Européen Nord Kirchberg B. P. 512 L-2015 Luxembourg Tel : +352 42 98 48 1 Fax : +352 43 86 58 www.novotel.com www.accorhotels.com

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