Mercure Istanbul Umraniye

Catatan tamu Avis (Peringkat ALL) 3.6/5 127 ulasan

Jaminan Harga
Terbaik
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Alemdag Cad Site Yolu Sokak, No 20 Umraniye, 34768 ISTANBUL, Turki

Deskripsi

Akomodasi kami

Lokasi hotel

Mercure Istanbul Umraniye

Alemdag Cad Site Yolu Sokak, No 20 Umraniye
34768 ISTANBUL
Turki

GPS:41.028724, 29.116724

Telepon
Fax +90 216 631 20 20

Akses dan Transportasi

Layanan hotel

Check-in dari - Check out sampai

Di properti
  • Kolam renang
  • Parkir
  • Restoran
  • Dapat diakses kursi roda
  • Pusat kebugaran
  • Wi-Fi
  • Air conditioner
  • Sarapan
  • Bar
  • Ruang rapat
  • Room service

MUNDO RESTAURANT

Mundo Restaurant menyajikan pilihan hidangan dari sajian Turki dan hidangan internasional, serta buka untuk sarapan, makan siang, dan makan malam.

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Peringkat ALL  3.6/5  127 ulasan

Peringkat TripAdvisor  4.0/5  205 ulasan

No way this is a four star hotel. They are determined to offer the bare minimum.

Catatan Tripadvisor 2.0/5

Ted P Ulasan TripAdvisor tersertifikasi

The biggest issue: The food is expensive yet not very good--even so, the manager told me that it was a "problem" that I was ordering food to my room from a delivery service! That kind of directive is totally new to my experience. There were also lot of other problems. My room was pretty cramped, and not very well designed in terms of space. (It was a very oddly shaped room that had lots of dead, unusable space.) The lamp on the desk had a broken wire that was bandaged with electrical tape; nonetheless, it shorted out and almost shocked me when I tried to turn it on. The hammams in the spa area were not functional. The towels offered in the spa area are basically thin rags. The front desk person was not willing to help me in calling a pharmacy to order some medications (I don't speak Turkish). He told me to just visit the pharmacy myself. The laundry service was overpriced. The coffee machine was erratic in the breakfast room. The electricity went out one morning. The water was shut off for one evening. The breakfast, besides being not very good, had very odd selections. The most extensive part of the breakfast is the salad bar/olive bar--who wants to eat salad and olives for breakfast? The hot dishes were sometimes not very hot. (The containers used to serve the hot dishes had broken hinges and wouldn't stay open unless you held it open with one hand...making it difficult to serve yourself.) The air conditioning is quirky--sometimes setting the A/C at 23 degrees makes the room cooler than setting it at 19 degrees... There were advertisements in my room. I had to pay for my entire 2-week stay in advance, and could not make it shorter without losing money. (I should have recognized this as a red flag.) I am probably forgetting other things. I go to Istanbul several times a year, but I will never stay here again, despite the convenient location. The hotel is designed to meet only the minimum standard of acceptability.

An acceptably unacceptable stay!

Catatan Tripadvisor 2.0/5

GillyW57 Ulasan TripAdvisor tersertifikasi

An interesting stay - not what we were expecting! Rooms were comfortable and staff were friendly and keen to please. However, the hotel has no bar - despite being advertised and showing photos of a bar and there is no alcohol served anywhere in the hotel. The restaurant was pleasant but deserted so no atmosphere. The menu was limited and the food was barely adequate. There is nowhere else close by to eat or drink. Breakfast was included although we were advised otherwise, but choices were not particularly international. It was an adequate hotel but not the start to our holiday that we were expecting.

OK One-Night Stsy

Catatan Tripadvisor 4.0/5

Gourmandsouth Couples - Ulasan TripAdvisor tersertifikasi

The Receptionist was excellent as was dinner - we were the only diners as it was a national holiday. The room was fine but in the morning whilst in the shower all the water in the bathroom stopped. Reception said there was a problem with their water pump which was soon resolved. The Hotel is in a business area on the Asian side which is not ideal for the airport or port.

konaklama

Catatan Tripadvisor 5.0/5

DayTrip55168512552 Ulasan TripAdvisor tersertifikasi

room number 7104 cleaning humeyra thank you cleaning veri much good cleaning humeyra very concerned and does the cleaning very wellvery good person smiling face always competent thank you thank you very much humeyra cleaning

below expectations for Mercure hotels

Catatan Tripadvisor 2.0/5

charlie652023 Bisnis - Ulasan TripAdvisor tersertifikasi

Probably the worst experience with Accor hotels till today. Breakfast was not up to standards Wifi hard to make it work. Reception spoke hardly any English, for a 4-star hotel this is not what is expected Hotel does NOT offer any alcoholic drinks which was not shared up front

Dear Guest, Thank you for taking the time to tell us about your experience at the {hotel}. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At {brand}, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Dalam Kemitraan dengan TripAdvisor

Pengguna web lain yang memberikan peringkat untuk hotel kami

  • 104 ulasan 6.7/10 Lokasi
  • 184 ulasan 5.5/10 Kamar
  • 210 ulasan 7.9/10 Pelayanan
  • 5 ulasan 0/10 Internet
  • 111 ulasan 5.7/10 Kebersihan
  • 97 ulasan 5.6/10 Sarapan
  • 41 ulasan 8.7/10 Suasana
  • 29 ulasan 7.3/10 Kebugaran/olah raga

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