Rixos The Palm Hotel & Suites bintang 5

Catatan tamu Avis (Peringkat ALL) 4.8/5 3.595 ulasan

Rixos The Palm Hotel & Suites - Image 1
Rixos The Palm Hotel & Suites - Image 2
Rixos The Palm Hotel & Suites - Image 3
Rixos The Palm Hotel & Suites - Image 4

Deskripsi

Hotel yang disetujui ALLSAFE

Keistimewaan hotel

  • Spa dan pusat kesehatan

  • Pusat kebugaran berperalatan lengkap

  • Outdoor swimming pools

  • Private Beach

  • Olahraga pantai dan olahraga air

Akomodasi kami

Lokasi hotel

Rixos The Palm Hotel & Suites

East Crescent Plot 40, Palm Jumeirah, 18652 Dubai, UEA
8808 DUBAI
Uni Emirat Arab

GPS:25.12174, 55.15351

Layanan hotel

Check-in dari - Check out sampai

Di properti
  • Kolam renang
  • Parkir
  • Restoran
  • Dapat diakses kursi roda
  • Pusat kebugaran
  • Wi-Fi
  • Air conditioner
  • Sarapan
  • Bar
  • Room service

Ulasan tamu kami

Ulasan tamu kami

Ulasan tersertifikasi 100% oleh tamu yang menginap bersama kami

Cari tahu selengkapnya

Peringkat ALL  4.8/5  3.595 ulasan

Peringkat TripAdvisor  5.0/5  9.602 ulasan

Sertifikat keunggulan 2023

Large Hotel in great location

Catatan Tripadvisor 4.0/5

KingOfMetal Ulasan TripAdvisor tersertifikasi

I would have given this hotel 5 stars but a few things made it drop to 4 stars. The Hotel itself is very nice with 3 pools, one being adults only and a very nice beach. The staff on the whole were very friendly. The room we were given on the 2nd Floor was nice enough but the carpet was very badly stained. You would think a 5 star hotel would have had that seen to. My birthday dinner at the Toro Loco Restaurant was excellent but I could not say the same for the other Al La Carte O’Livo Italian Restaurant. There was a mix up with our booking by the Customer Services Desk so that when we arrived they wouldn’t let us have a table even though there was about eight tables free at the time. Eventually Customer Services sorted it out but by that time, it was very late in the evening. The Restaurant Manager was very dismissive and rude to us, literally shoving us out the door even though it was not our fault. The Buffets were very good and the Bodrum Restaurant by the Main Pool is excellent for lunch. I would avoid the O’Livo Italian Restaurant as the food was average. It's not worth the hassle of booking. My advice would be if you are not too keen on children everywhere while you are eating and making lots of noise this is not the hotel for you. There are no adult only eating areas. It caters mostly for young families.

Dear valued guest KingOfMetal, Thank you for taking the time to share your feedback with us. We're delighted to hear that you enjoyed many aspects of your stay at our hotel, including our beautiful amenities such as the pools and beach, as well as your birthday dinner experience at Toro Loco Restaurant. We apologize for any inconvenience you encountered during your visit, particularly with the condition of the carpet in your room and the mix-up with your booking at O'Livo Italian Restaurant. Please rest assured that we take your comments seriously and will address these issues with our team to ensure improvements are made. We regret any negative interactions you may have had with our staff, as providing exceptional service is our top priority. Your feedback regarding the dismissive behavior of the Restaurant Manager has been noted, and we will take steps to ensure that all guests are treated with the utmost respect and courtesy. We appreciate your honest review and your valuable advice regarding dining preferences and noise levels. We strive to create a welcoming and comfortable environment for all our guests, and your feedback helps us in our ongoing efforts to enhance the guest experience. We hope to have the opportunity to welcome you back in the future and provide you with a truly exceptional stay. Warm regards, Rixos The Palm Management

Holiday of a lifetime

Catatan Tripadvisor 5.0/5

Worcswife Ulasan TripAdvisor tersertifikasi

We holiday at the beginning of March for 7 nights booked via Emirates. Our first time in Duabi & our expectations were blown out of the park. We arrived early hours of the morning, bags & passports were sent to our room. We were offered room service but declined. We booked a deluxe room for 2 adults & a child. We have no complaints on our room, we didn't have a balcony but we wouldn't of used it & was safer with a child. The child's bed was a camp bed but that said was sturdy & comfortable. We were above the sports bar & could faintly hear a beat of a night. Our room was kept immaculate, Sudheel was very attentive. My husband broke his glasses the night before we flew home & we asked guest relations for some super glue, within literally minutes we had some delivered to the room (in the UK this wouldn't happen). We booked burj khalifa sunrise & dune buggy safari via excursion desk, the itinerary via WhatsApp & even our drivers details. It was worth the money having a private car to us, he checked us into burj khalifa desk & was waiting for us without any rush. Equally we had a heavy rain shower on our arrival to the desert they offered for us to reschedule if we'd prefer. Excursions desk were extremely helpful in listening to our requirements & being honest about services. Tickets to the waterpark were great, we used the shuttle bus there. The hotel provided us without towels, a charge only if you didnt return them. You are given a bracelet on arrival which you can tether your payments to which if we'd have realised we could of saved time on wandering to & from the locker. 2 chips were £11 so we headed back to the hotel for a proper meal. Taxi queue outside was a roulette of local drivers hand picking who they wanted to take. We aware of the private taxis who stalk the queue offering to take you. There are 3 pools, the one by bodrum serves alcohol & breeze doesn't. We found the breeze pool much quieter & had beach style entry perfect for little ones. There is no jumping into the pools. Again lifeguards were brilliant as were bar staff. Often wandering around asking if you needed anything. Security in & around the hotel was good, always checking who was driving into the hotel. Restaurant choice were brilliant, steak & Italian were beautiful. On our last evening there was nothing in the buffet restaurant our child would eat so we asked if it was possible to get an item from the restaurant. Staff were brilliant & returned shortly with his request. That makes a huge difference to a child with sens. Carnival day on Wednesday was great, perfect for children. A nice relaxed atmosphere to watch the children enjoy themselves. We witnessed the odd child trying to queue jump however staff managed them brilliantly & popped them into the queue in the correct position. We felt extremely safe, the cleaniness everywhere was brilliant & EVERY member of staff was polite. Our room phone rang a few times throughout our stay just to check everything was ok. Somewhere we'd love to return. Only 2 things to "moan" about the controls in the bedroom for lighting etc was confusing & not explained. Food for children was repetitive chicken nuggets, fish finger, boiled sausage. Im futured id pack snacks from home. Before we arrived I was perplexed at the 5 star reviews that surrounds Dubai. This was a bucket list holiday of a lifetime which cost alot of money. However I can honestly say this has the best most luxurious welcoming safe relaxing holiday. The level of service was mind blowing in comparison to anywhere we've ever stayed. We'd love to return.

Dear Worcswife, Wow, thank you so much for sharing such a detailed and glowing review of your recent stay at our resort! We're absolutely thrilled to hear that we were able to exceed your expectations and provide you and your family with a truly memorable experience during your first visit to Dubai. It's fantastic to hear that from the moment you arrived, our team went above and beyond to ensure your comfort and satisfaction, from promptly delivering your bags and passports to providing super glue for your husband's broken glasses. We pride ourselves on our attention to detail and responsiveness to our guests' needs, and we're delighted that you found our service to be exceptional. We're thrilled that you enjoyed your room and found it to be immaculate, thanks to Sudheel's attentive care. It's also wonderful to hear that our excursion desk was able to assist you in arranging memorable experiences like the Burj Khalifa sunrise and dune buggy safari, providing seamless coordination and excellent service throughout. Thank you for highlighting the convenience and quality of our amenities, from the waterpark tickets and shuttle service to the variety of pools and exceptional dining options. We're delighted that our team was able to accommodate your child's dietary preferences and ensure that every member of your family felt welcomed and catered to. Your feedback regarding the bedroom controls and children's food options is invaluable, and we appreciate your suggestions for improvement. We're always looking for ways to enhance our guests' experiences, and your insights will certainly help us in that endeavor. We're so honored that you chose to spend your bucket list holiday with us and that we could contribute to such a special and memorable experience. We can't wait to welcome you back for another luxurious and relaxing stay in the future! Warmest regards, Rixos The Palm Management

Excellent stay in a beautiful resort

Catatan Tripadvisor 5.0/5

Alex M Ulasan TripAdvisor tersertifikasi

We had a great stay at Rixos. Service is always friendly and help you with all you need. Restaurants have different theme nights with high class cuisine. Bars offer delicious drinks and snacks the whole day. Different types of sports are offered during the day with dedicated coaches who motivate you and give support during the classes. We will definitely come back to this beautiful place! Thank you Rixos-team! :)

Dear alexmP956MA, Thank you so much for taking the time to share your wonderful experience at Rixos! We are thrilled to hear that you had an excellent stay with us and that our team's service exceeded your expectations. It's fantastic to know that you enjoyed our diverse dining options, including our themed nights with high-class cuisine, as well as the delicious drinks and snacks available at our bars throughout the day. We're delighted that you took advantage of our sports activities and found our dedicated coaches to be motivating and supportive during your classes. Providing memorable experiences and ensuring our guests feel encouraged and well-supported is always our top priority. We can't wait to welcome you back to our beautiful resort for another fantastic stay. Please don't hesitate to reach out if there's anything we can assist you with in the meantime. Warm regards, Rixos The Palm Hotel Management

Still the best hotel with fantastic sport club

Catatan Tripadvisor 5.0/5

Destination779689 Ulasan TripAdvisor tersertifikasi

It was the second time for us in this hotel. No wonder we came back. The best ever hotel, although we have been staying in a lot of other hotels in the world. I must say that the staff is amazing everywhere. In the hotel bars (Göksel and Taskın co.), in the restaurants, at the reception and in the sport club. This time I have also tried some gym classes and also the ice bath!! It was really amazing. There is a lot of activities every day from which one can choose. Trainers are really enthusiastic and professional. The question is not whether we come back again, but when we will do so😀

Dear Destination779689, We are absolutely thrilled to welcome you back to our hotel for the second time, and we're overjoyed to hear that your experience with us has been nothing short of exceptional. Your kind words about our hotel being the best ever mean the world to us, especially considering your extensive travel experiences. We are honored to stand out among the many hotels you've visited. We're delighted that you found our staff amazing across all areas of the hotel, whether it's in the bars, restaurants, reception, or sport club. Göksel, Taskın, and the rest of our team will be elated to hear your praise for their exceptional service. It's fantastic to hear that you explored some of our gym classes and even tried the ice bath! We're thrilled that you found these experiences amazing and that our trainers' enthusiasm and professionalism made a positive impact on you. We're proud to offer a wide range of activities every day, providing our guests with ample choices to enjoy their stay to the fullest. Your eagerness to return is the greatest compliment we could receive, and we can't wait to welcome you back whenever you choose to visit us again. Thank you for your continued support and for making us your preferred choice. We're already looking forward to your next visit! Best regards, Rixos The Palm Management

Lovely stay/ great staff

Catatan Tripadvisor 5.0/5

joejlw Couples - Ulasan TripAdvisor tersertifikasi

First time at this hotel and it was great 👍 all staff so attentive. Faith in the bar was amazing so lovely really interested in all guests and a lovely smile 😊. Mudassir so welcoming, the food was amazing the BBQ wow 👍👏 and thank you to sharazar John he was exceptional with his service ( loved my cheese and biscuits) the fruit hut outside was great 👍 I’m sorry I’ve missed some names out but everyone was brilliant.

Dear joejlw , Thank you very much for sharing your delightful experience with us! We are thrilled to hear that your first stay at our hotel was a great one. It brings us immense joy to know that you found our staff to be attentive and that Faith in the bar left such a positive impression on you with her warm hospitality and lovely smile. We'll be sure to pass on your kind words to her. We're delighted that Mudassir's welcoming demeanor added to your experience, and we're thrilled that you enjoyed the amazing food at our BBQ. Your appreciation for Sharazar John's exceptional service, especially with the cheese and biscuits, is truly heartening. We'll make sure he receives the recognition he deserves. We're glad to hear that you found our fruit hut outside to be great as well. Your kind words mean a lot to us, and we're grateful for your recognition of our team's efforts. Thank you for highlighting the excellent service you received, even if you couldn't recall all the names. It's feedback like yours that motivates us to continue providing exceptional experiences for our guests. We hope to have the pleasure of welcoming you back to our hotel for another fantastic stay in the future! Best regards, Rixos The Palm Management

Dalam Kemitraan dengan TripAdvisor

Pengguna web lain yang memberikan peringkat untuk hotel kami

  • 946 ulasan 9/10 Lokasi
  • 1.806 ulasan 8.8/10 Kamar
  • 5.004 ulasan 9.7/10 Pelayanan
  • 12 ulasan 7.6/10 Internet
  • 2.728 ulasan 9.3/10 Makanan
  • 1.073 ulasan 9.1/10 Fasilitas
  • 932 ulasan 8.7/10 Suasana
  • 829 ulasan 9.2/10 Kebersihan

Diberdayakan oleh Trustyou

Properti kami yang lain di sekitar

Semua hotel kami di Dubai