Makkah Clock Royal Tower A Fairmont Hotel bintang 5

Catatan tamu Avis (Peringkat ALL) 4.5/5 5.652 ulasan

Makkah Clock Royal Tower A Fairmont Hotel - Image 1
Makkah Clock Royal Tower A Fairmont Hotel - Image 2
Makkah Clock Royal Tower A Fairmont Hotel - Image 3
Makkah Clock Royal Tower A Fairmont Hotel - Image 4

Deskripsi

Keistimewaan hotel

  • Free WiFi

  • Steps from Holy Kaaba

  • Kamar pemandangan Ka'bah

  • Sarapan pukul 06.00-10.30

  • Laundry and ironing services

Akomodasi kami

Lokasi hotel

Makkah Clock Royal Tower A Fairmont Hotel

King Abdul Aziz Endowment, Abraj Al Bait Complex, PO Box 762
21955 MEKKAH
Saudi Arabia

GPS:21.417981, 39.825229

Akses dan Transportasi

Layanan hotel

Check-in dari - Check out sampai

Di properti
  • Restoran
  • Dapat diakses kursi roda
  • Wi-Fi
  • Air conditioner
  • Bar
  • Ruang rapat
  • Properti 100% Bebas Rokok

Ulasan tamu kami

Ulasan tamu kami

Ulasan tersertifikasi 100% oleh tamu yang menginap bersama kami

Cari tahu selengkapnya

Peringkat ALL  4.5/5  5.652 ulasan

Peringkat TripAdvisor  4.0/5  4.711 ulasan

Thank you Fairmont

Catatan Tripadvisor 5.0/5

Rasha G Ulasan TripAdvisor tersertifikasi

I would like to specially thank Ahmed Al Otaibi for his great support in amending my booked room to ensure it is Kaaba view and for making my visit to Mekkah an unforgettable visit as well as would like to thank the Hotel Management for their support in this regards.

Highly recommended

Catatan Tripadvisor 5.0/5

BufahadR Friends getaway - Ulasan TripAdvisor tersertifikasi

This my second visit in this great service great location hotel both visit in Ramadan make sure to book in the golden floor it is a big different worth the price especially for the private prayer hall and private elevators Highly recommended especially in Ramadan

Dear Bufahad, we are glad you are satisfied with our services, prices, prayer room, elevators and hotel's location, given that it is the closest to the Masjid Al-Haram. Thank you for taking the time to share your unique experience during your stay at Makkah Clock Royal Tower, A Fairmont Hotel. We look forward to welcoming you soon!

Hotel with great potential but needs some improvements

Catatan Tripadvisor 3.0/5

Tazmopat Keluarga - Ulasan TripAdvisor tersertifikasi

This stay was filled with mixed emotions. The location and room were good but the breakfast and checkin process were not upto fairmont standards. Having reached the hotel just before suhoor on the last day of Ramadan I was worried about missing my suhoor as I had 45 mins left. Alhamdulillah on asking the receptionist on the GF breakfast lounge where I could purchase some coffee he was so wonderful and said ‘be my guest’ and have suhoor in our restaurant. May Allah reward him abundantly. The checkin was a long process as I had to wait nearly one and a half hours to checkin even though I am a accor platinum member. This was a slow and painful wait whilst there were no seats available to sit. I was not even given a welcome drinks voucher. The room given to me (4903) was a twin room with a very good view of the kaabah and the sky view of Makkah. The room was clean and the beds comfortable (the beds are not as comfortable as other fairmont hotels but good non the less). I asked for a baby cot and this was given to me on request. The bathroom area is ample with good amenities. The house keeping were very good and provided a great service. I was also given Kahva coffee and khajoor daily The breakfast is very basic and not as varied as other fairmont hotels. It is definitely not upto the standards of other Makkah hotels like jumeirah, hilton and Conrad. I contacted the hotel before booking to ask if they provided gluten free options and was assured they did unfortunately this was not the case when I got there. The most they could give me was 4/5 slices of bread a day. No other pastries or other gluten free options. The service at breakfast on floor 29 was hit and miss. Overall the highlight of the hotel is the location and views. Positives: Room View Bathroom amenities Location Lifts Housekeeping Negatives: Checkin Breakfast Breakfast service No options for gluten free at breakfast

Dear guest, We take pride in making each of our guests' visits unforgettable. Our goal is to make our home feel like yours. Moreover, we would like to express our sincerest gratitude for your kind words towards location, lifts, room view, room cleanliness, kids bed, bathroom size, bathroom amenities, house keeping staff services and room services as we always strive to deliver an excellent service to ensure our guests fully enjoy their stay with us. On the other hand, your concerns regarding the breakfast variety, checkin process and breakfast service have been taken into consideration, and rest assured that our team is working on it. Once more we thank you for sharing your experience with us and we look forward to serving you again soon. Best regards, Makkah Clock Royal Tower, A Fairmont Hotel.

My Poor Experience at Fairmont Hotel Clock Towers

Catatan Tripadvisor 1.0/5

tjbakare2022 Ulasan TripAdvisor tersertifikasi

This is my worst trip to this hotel. The service was very poor and they never cared for the guest. Prior to my arrival on 10days stay I requested for an extra bed and they confirmed they would give me by e-mail. I asked upon Checkin and they stated they were going to send it. I asked n subsequent occasions and uptill when I checked out, they never did. On my checkout date, I called for concierge to help with my luggage, they never helped. My family and I had to drag our bags ourselves.

Dear guest, We take all reviews seriously to constantly develop our services, as your satisfaction is our top priority. Let us assure you that the departments concerned have been informed about your experience, and we will do our best to take your feedback into action and promise to meet your expectations on your next visit. Kind regards, Makkah Clock Royal Tower, A Fairmont Hotel.

Amazing staff best place

Catatan Tripadvisor 5.0/5

ibrahimmunir Keluarga - Ulasan TripAdvisor tersertifikasi

Very good hotel staff is amazing they make my stay in Makkah very pleasant Mr Hamza from guest relations would send me daily arabic coffe and fruits loved the stay very glad i choose to stay at Fairmont. Room need little bit of renovation special tv needs to be updated

Dear Ibrahim, We take pride in making each of our guests' visits unforgettable. We want to express our sincerest gratitude for your kind words towards Mr. Hamza as he continually strive to deliver excellent service to ensure our guests fully enjoy their stay among us. Let us assure you that the concerned departments have been informed about your experience, and we promise to exceed your expectations on your next visit. Looking forward to welcoming you back again in the near future. Warm regards, Makkah Clock Royal Tower, A Fairmont Hotel.

Dalam Kemitraan dengan TripAdvisor

Pengguna web lain yang memberikan peringkat untuk hotel kami

  • 3.069 ulasan 9.2/10 Lokasi
  • 3.726 ulasan 7.5/10 Kamar
  • 7.507 ulasan 8.7/10 Pelayanan
  • 103 ulasan 3.4/10 Internet
  • 1.841 ulasan 8.7/10 Makanan
  • 1.365 ulasan 7.8/10 Kebersihan
  • 1.302 ulasan 8.7/10 Sarapan
  • 1.112 ulasan 8.1/10 Suasana

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