The Retreat Palm Dubai - MGallery by Sofitel bintang 5

Catatan tamu Avis (Peringkat ALL) 4.8/5 416 ulasan

Jaminan Harga
Terbaik
The Retreat Palm Dubai - MGallery by Sofitel - Image 1
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The Retreat Palm Dubai - MGallery by Sofitel - Image 3
The Retreat Palm Dubai - MGallery by Sofitel - Image 4
Palm Jumeirah, The Palm Jumeirah, PO Box 118237, 0 Dubai, Uni Emirat Arab

Deskripsi

Keistimewaan hotel

  • Dekat dari Nakheel Mall, Aquaventure Waterpark, dan The Pointe

  • Liburan Kebugaran Lengkap

  • Paket dan program kebugaran lengkap

  • Pilihan hidangan dan minuman sehat termasuk hidangan ramah vegan dan paleo

  • Aktivitas kebugaran dan kesehatan harian

Akomodasi kami

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Lokasi hotel

The Retreat Palm Dubai - MGallery by Sofitel

Palm Jumeirah, The Palm Jumeirah, PO Box 118237
0 Dubai
Uni Emirat Arab

GPS:25.139515, 55.142383

Telepon
Fax +971 4 394 4785

Layanan hotel

Check-in dari - Check out sampai

Di properti
  • Kolam renang
  • Parkir
  • Hewan peliharaan tidak diperbolehkan
  • Antar-jemput
  • Restoran
  • Dapat diakses kursi roda
  • Pusat kebugaran
  • Wi-Fi
  • Air conditioner
  • Sarapan
  • Ruang rapat
  • Room service

Ulasan tamu kami

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Ulasan tersertifikasi 100% oleh tamu yang menginap bersama kami

Cari tahu selengkapnya

Peringkat ALL  4.8/5  416 ulasan

Peringkat TripAdvisor  4.5/5  4.750 ulasan

Bad experience/no customer service from manager

Catatan Tripadvisor 1.0/5

thairaf2022 Ulasan TripAdvisor tersertifikasi

I am currently here at the retreat staying as a guest with my husband, I brought my husband here for his birthday and we have not had a great experience so far. Complained twice so far about the cleanliness of the room ,the first night we checked in the smell in the room was shocking ,and I also found nail clippings in the bathroom and dirty hand prints all over the hairdryer ,they then upgraded us to another room which we had to pay for . The room we paid and upgraded for is much better. Up to this point no manager has come to us and checked in with us after the complaint we raised . Feels very much like they don’t care about customer service No milk in the room for tea facilities and then told when I asked reception I will have to pay for it .what’s the point putting tea bags in the room of no milk to make the tea . Not a great experience of this hotel ,personally I wouldn’t come here again or recommend it

Great stay

Catatan Tripadvisor 5.0/5

Paul P Ulasan TripAdvisor tersertifikasi

Thank you, Islam, for the exceptional service. Our stay was fantastic with great food and a welcoming atmosphere. We will definitely return. The beach and view of Atlantis Palm were stunning. The service was excellent and very helpful!!!

Dear G4848SRpaulp, Thank you for taking the time to share your fantastic experience at The Retreat Palm Dubai MGallery by Sofitel on TripAdvisor. We are thrilled to hear that you had a great stay with us and that Islam provided you with exceptional service. Providing a welcoming atmosphere and ensuring our guests feel well taken care of is what we strive for, and it is wonderful to know that you felt that during your stay. We are delighted that you enjoyed the great food and found the beach and view of Atlantis Palm stunning. We truly appreciate your kind words and are excited to welcome you back for another fantastic stay in the future. Yours sincerely, Samir Arora General Manager

5/5

Catatan Tripadvisor 4.0/5

Philip S Ulasan TripAdvisor tersertifikasi

Very common and friendly staff in all areas of the hotel complex. Especially Islam with his team from the restaurant, they did a good job. The drinks and smoothies at the pool bar were very tasty. A varied buffet was available at all times. It was a very good stay.

Dear philipsS2327XV, Thank you for sharing your fantastic review and giving us a perfect rating on TripAdvisor. We are thrilled to hear that you had a wonderful stay at The Retreat Palm Dubai MGallery by Sofitel. It is great to know that you found our heartists to be friendly and accommodating, particularly Islam and his team from the restaurant. Providing excellent service and ensuring our guests have a memorable experience is our priority, and we are delighted to hear that they made a positive impression on you. We are also pleased that you enjoyed the tasty drinks and smoothies at the pool bar, as well as the varied buffet options available throughout your stay. Thank you again for your kind words. We look forward to welcoming you back for another excellent stay in the future. Sincerely yours, Samir Arora General Manager

Thanks!

Catatan Tripadvisor 5.0/5

Sasha M Ulasan TripAdvisor tersertifikasi

We enjoyed our stay very much! Islam and the whole team were very nice! Food service, beach and hotel were perfect. We will surely come back!

Dear sashamO1998ZA, Thank you for sharing your wonderful experience at The Retreat Palm Dubai MGallery by Sofitel on TripAdvisor. We are delighted to hear that you enjoyed your stay with us and that Islam and the entire team made your experience memorable. Providing excellent service and ensuring our guests feel welcome and comfortable is our top priority, so it is fantastic to know that you found our food service, beach and hotel to be perfect. We truly appreciate your kind words and are thrilled to hear that you plan to return. We look forward to welcome you back for another fantastic stay soon. Sincerely yours, Samir Arora General Manager

Good Hotel good Food good Staff

Catatan Tripadvisor 5.0/5

Tamara K Ulasan TripAdvisor tersertifikasi

I really enjoyed the All inclusive with delicious smoothies and other drinks at the Pool Bar. The Staff is really nice and helpfull every time. Some of them are really funny and get never out of jokes.

Dear D5325DPtamarak, Thank you for taking the time to share your positive experience at The Retreat Palm Dubai MGallery by Sofitel on TripAdvisor. We are thrilled to hear that you enjoyed your stay with us, especially the all-inclusive package with delicious smoothies and other drinks at the Pool Bar. It is fantastic to know that you found our heartists to be friendly, helpful, and even entertaining. We pride ourselves on providing exceptional service and creating memorable experiences for our guests, and we are delighted that we could exceed your expectations. We appreciate your kind words and look forward to welcoming you back for another wonderful stay in the future. Yours sincerely Samir Arora General Manager

Dalam Kemitraan dengan TripAdvisor

Pengguna web lain yang memberikan peringkat untuk hotel kami

  • 745 ulasan 7.7/10 Lokasi
  • 1.564 ulasan 8.6/10 Kamar
  • 2.939 ulasan 9/10 Pelayanan
  • 15 ulasan 7.7/10 Internet
  • 1.080 ulasan 7.8/10 Makanan
  • 879 ulasan 8.8/10 Kebersihan
  • 676 ulasan 8.8/10 Pantai
  • 560 ulasan 9/10 Kolam

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