Swissôtel Chicago bintang 4

Catatan tamu Avis (Peringkat ALL) 4.5/5 2.870 ulasan

Swissôtel Chicago - Image 1
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Swissôtel Chicago - Image 4

Deskripsi

Hotel yang disetujui ALLSAFE

Keistimewaan hotel

  • Labelled ALLSAFE

  • A prime downtown location in the Chicago Loop, steps from the Magnificent Mile

  • 662 spacious, intelligently designed rooms and suites

  • Views of Lake Michigan, the Chicago River or the downtown skyline

  • 22 stylish and functional event spaces for up to 1,800 guests

Akomodasi kami

Lokasi hotel

Swissôtel Chicago

323 East Upper Wacker Drive
60601-9722 CHICAGO
Amerika Serikat

GPS:41.88728, -87.619378

Akses dan Transportasi

Layanan hotel

Check-in dari - Check out sampai

Di properti
  • Parkir
  • Restoran
  • Dapat diakses kursi roda
  • Pusat kebugaran
  • Wi-Fi
  • Air conditioner
  • Sarapan
  • Bar
  • Ruang rapat
  • Properti 100% Bebas Rokok

Ulasan tamu kami

Ulasan tamu kami

Ulasan tersertifikasi 100% oleh tamu yang menginap bersama kami

Cari tahu selengkapnya

Peringkat ALL  4.5/5  2.870 ulasan

Peringkat TripAdvisor  4.5/5  6.625 ulasan

Sertifikat keunggulan 2023

Chicago Swissotel staff Tracy T. provided superlative thoughtfulness & service during my stay

Catatan Tripadvisor 5.0/5

Pamela W Bisnis - Ulasan TripAdvisor tersertifikasi

Ms. Tracy Taylor provided excellent customer service today! I had discarded an expensive hair curling tool in the bathroom trash thinking it was broken. It failed to turn on when I had plugged it into the bathroom wall plug & in a room plug. Tracy rescued the tool from the trash& when it didn’t turn on, hit the outlet reset button & the tool worked immediately! When I returned to my room a short time later, she was waiting to return the hair tool!!! I was thrilled that she had fixed a favorite travel tool. She told me about how she wanted everyone to have a great hotel stay here. I was pretty amazed by Tracy’s actions. Swissotel is very fortunate to have such committed staff like Tracy delivering fantastic customer service! Thank you Tracy!! 🙂

Good day, We very much appreciate your comments regarding your stay at the Swissôtel Chicago. It is always a pleasure to receive positive feedback. I will share your feedback with Tracy and the team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you for choosing to stay with us

Not impressed with the “One”

Catatan Tripadvisor 3.0/5

Stay59352918533 Ulasan TripAdvisor tersertifikasi

Upon check in. Staff not too friendly. As a matter of fact, I thought that she was rude and condescending. Other than that one staff member, all others were top notch. The event staff members were excellent! I enjoyed the fact that I could opt out of getting my room cleaned for a hotel credit. That was pretty cool.

Good day, Thank you for taking the time to tell us about your experience. I am sorry that your experience did not meet your expectations. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.

Great experience! Centrally located to acesss Chicago sites!

Catatan Tripadvisor 5.0/5

Eea B Ulasan TripAdvisor tersertifikasi

Great staff--courteous, knowledgable, super helpful! I left my laptop at the bar and they immediately saw this and gave it to security to hold, so I was able to promptly retrieve it. Clean rooms and great views of the skyline and river. Centrally located to acesss Chicago sites!

Good day, We very much appreciate your comments regarding your stay at the Swissôtel Chicago. It is always a pleasure to receive positive feedback. I will share your feedback with the team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you for choosing to stay with us

Excellent service and kindness

Catatan Tripadvisor 5.0/5

Experience302856 Ulasan TripAdvisor tersertifikasi

I had the best breakfast at the Palm restaurant with Patrick as my waiter. The hotel staff was also very responsive and helpful. I truly enjoyed my stay. And the view of Lake Michigan from the 27 th floor was just amazing. I recommend walking to the Navy Pier and going to all of the cultural attractions near Millenium Park including the Chicago Cultural Center, which is free and open to the public in the former Chicago Public Library building.

Good day, We very much appreciate your comments regarding your stay at the Swissôtel Chicago. It is always a pleasure to receive positive feedback. I will share your feedback with the team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you for choosing to stay with us

Double Charge

Catatan Tripadvisor 1.0/5

Theresa J Ulasan TripAdvisor tersertifikasi

My husband prepaid for a room for our anniversary two weeks in advance. When we checked in we had to pay a 200 dollar deposit for the room. We used a different card to pay for the deposit. The hotel charge us again for the room and put it on this card. My husband went to the front desk to address the charges. The person at the front desk said we wouldn’t be charge again it would come off our card. However the charge went through and no one will help us. My husband was transferred to the accounting department no answer and he left a messages. It has been five days, still no response . I will never go to the Swissôtel Chicago again they took an extra 1,121.00 from us and will not return our calls. This is unethical business practice. We have all the receipts for the transaction made on both cards.

Good day, Thank you for taking the time to tell us about your experience. I am sorry that your experience did not meet your expectations. I understand that our Accounting team has been in touch to assist, should you require further assistance please contact our Manager on Duty at 312-565-0565. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.

Dalam Kemitraan dengan TripAdvisor

Pengguna web lain yang memberikan peringkat untuk hotel kami

  • 1.027 ulasan 8.6/10 Lokasi
  • 1.741 ulasan 8.2/10 Kamar
  • 1.469 ulasan 8.2/10 Pelayanan
  • 34 ulasan 4.1/10 Internet
  • 568 ulasan 7.5/10 Kebersihan
  • 346 ulasan 4.4/10 Kesepadanan nilai
  • 106 ulasan 9/10 Kebugaran/olah raga
  • 86 ulasan 5.9/10 Sarapan

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