Hotel de la Cité Carcassonne-MGallery bintang 5

Catatan tamu Avis (Peringkat ALL) 4.8/5 1.338 ulasan

Jaminan Harga
Terbaik
Hotel de la Cité Carcassonne-MGallery - Image 1
Hotel de la Cité Carcassonne-MGallery - Image 2
Hotel de la Cité Carcassonne-MGallery - Image 3
Hotel de la Cité Carcassonne-MGallery - Image 4
Place Auguste Pierre Pont, 11000 Carcassonne, France

Deskripsi

Keistimewaan hotel

  • A historic hotel in the heart of the Medieval City near the Château Comtal

  • A Michelin-starred gourmet restaurant for a unique culinary experience

  • Enjoy the terraces of our garden amid the ramparts

  • Relax by our outdoor pool and in our Cellcosmet and Cinq mondes spa

  • Certified ALLSAFE

Akomodasi kami

Lokasi hotel

Hotel de la Cité Carcassonne-MGallery

Place Auguste Pierre Pont
11000 Carcassonne
France

GPS:43.205627, 2.362696

Telepon
Fax +33 4 68 71 50 15

Akses dan Transportasi

Layanan hotel

Check-in dari - Check out sampai

Di properti
  • Kolam renang
  • Parkir
  • Restoran
  • Wi-Fi
  • Air conditioner
  • Sarapan
  • Bar
  • Ruang rapat
  • Properti 100% Bebas Rokok
  • Room service

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Cari tahu selengkapnya

Peringkat ALL  4.8/5  1.338 ulasan

Peringkat TripAdvisor  4.5/5  2.297 ulasan

Sertifikat keunggulan 2024

Good hotel in a great location

Catatan Tripadvisor 4.0/5

Jim J Ulasan TripAdvisor tersertifikasi

Spent one night at this hotel and had a nice time. You can't beat the location, situated within the walls of Carcassonne. The bar lounge is a nice place for a drink and the gastronomic dinner at the restaurant was outstanding. The service throughout the hotel (check-in, bar, restaurant, etc.) was good. We were there in April so didn't get to enjoy al fresco dining but I can imagine that this hotel is very nice in the warm months as they have a lovely garden. The only thing that could have been better was our room, which felt tired and in need of updating. Despite this, I would still recommend this hotel as the overall experience was good.

Cancelled our booking in favour of a cycling team!

Catatan Tripadvisor 1.0/5

susanhK7112BX Ulasan TripAdvisor tersertifikasi

I'm still fuming that they had the audacity to cancel our booking in favour of a cycling team. No super apologetic offers for the inconvenience just cancelled in favour of another more worthy customer. The real joke is that the cancellation was months after we made it to see the tour de france! I'll never come back.

Romantic and comfortable hotel in the midst of a walled, medieval city.

Catatan Tripadvisor 4.0/5

ijloewy Couples - Ulasan TripAdvisor tersertifikasi

This is an interesting hotel right in the middle of the walled city of Carcassone. You arrive at its dedicated parking lot outside the walls of the city. Then a driver (very nice guy named Roman) takes you and your luggage up into the city in a private, electric car. The hotel is quirky. To reach our suite you had to,go up to the second floor,on an elevator, then cross over to a second building, then down two flights of stairs and down a hall to the room. However, there also is a “secret” door to the street from the hallway and you can then just walk over to the first building. Once you get used to the quirks it is easy to get to a from the room without going up and down stairs(Unless someone locks the door so you cannot get back inside). The suite was large, bright and airy with French doors onto a private patio and windows which opened easily. The staff was helpful with a concierge who mapped out a nice side trip to the eighth century abbey at St. Hilaire and told us how to get to,the pedestrian bridge in the lower city with spectacular views of the walled city above. The breakfast buffet was good with eggs cooked to order. The staff was very nice and decorated our room for our anniversary. The walled City of Carcassone is unique and beautiful and the Hotel de la Cite provided a romantic and comfortable way to enjoy it.

Dear guest, We very much appreciate your comments regarding your stay at the Hôtel de la Cité Carcassonne - MGallery. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sam Richez, Director.

Disappointing

Catatan Tripadvisor 2.0/5

sn000000py Couples - Ulasan TripAdvisor tersertifikasi

No, you can t be a spa hotel but not have spa facilities available. After a day of driving we had high hopes and we spent good money, only to be told that the spa is fully booked, we stayed one night and we called in the morning to book the spa (weird a spa hotel needs to have spa bookings) but there was no good will towards us, which one does not expect from a 5 star hotel. Other positive aspects were shadowed by this.

Beautiful fairy tale stay!!

Catatan Tripadvisor 5.0/5

Kirsten R Ulasan TripAdvisor tersertifikasi

Beautiful hotel, perfect location and almost fairy tale atmosphere. Rooms are clean and large, beds comfortable and extra pillows available. Rooms are basically equipped, but have everything to suit basic needs. Our television worked intermittently and there was no alarm clock. Safe and fridge available with excellent towels, robes etc Restaurant is stunning!! 10 courses with the main menu…beautiful food. Extremely historic building with a few nighttime noises, but a fantastic stay! Highly recommended

Dear Madame, Thank you for taking the time to tell us about your experience. I am sorry that your experience did not meet all your expectations, especially regarding the television. Allow me to express my sincerest apologies. At MGallery, we strive to provide a superior service experience to every customer; that's why your feedback is very important to us. Please be assured that we are taking appropriate action to resolve the issue and prevent this from happening again. We hope you will give us the opportunity to serve you better in the near future. Sincerely, Sam Richez Director

Dalam Kemitraan dengan TripAdvisor

Pengguna web lain yang memberikan peringkat untuk hotel kami

  • 665 ulasan 9.3/10 Lokasi
  • 656 ulasan 7.8/10 Kamar
  • 1.003 ulasan 8.9/10 Pelayanan
  • 432 ulasan 8.7/10 Makanan
  • 249 ulasan 8.7/10 Sarapan
  • 85 ulasan 3.4/10 Kesepadanan nilai
  • 73 ulasan 7/10 Kebersihan
  • 70 ulasan 9/10 Kolam

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Semua hotel kami di Carcassonne

Harga awal, untuk 1 malam dan 1 orang di kategori kamar yang harganya mendekati harga tersebut, tidak termasuk layanan tambahan, tidak termasuk sarapan. Harga tersebut sesuai dengan harga publik terendah termasuk semua pajak (termasuk PPN dan pajak liburan) untuk akomodasi yang bersangkutan, yang ditemukan di situs https://all.accor.com/ hari ini, untuk menginap satu malam dalam 20 hari berikutnya. Variabel tergantung pada periode dan ketersediaan. Harga hanya dijamin pada waktu pemesanan. Semua pemesanan (di luar negeri) harus dibayar dalam mata uang negara tempat hotel berada. Jumlah yang dijamin hanya jumlah yang dikonfirmasi pada saat pemesanan dalam mata uang negara tempat hotel berada. Perkiraan konversi ke dalam mata uang Anda mungkin ditunjukkan kepada Anda, tetapi jumlah tersebut tidak mengikat. Pada saat pembayaran, bank Anda mungkin mengenakan biaya bank dan/atau biaya konversi.