Novotel Almaty City Center bintang 4

Catatan tamu Avis (Peringkat ALL) 4.5/5 1.422 ulasan

Jaminan Harga
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Novotel Almaty City Center - Image 1
Novotel Almaty City Center - Image 2
Novotel Almaty City Center - Image 3
Novotel Almaty City Center - Image 4
Dostyk Avenue 104 A, A25D5Y3 ALMATY, Kazakhstan

Deskripsi

Keistimewaan hotel

  • Convenient location in the business and cultural center of Almaty city.

  • 6 modern meeting rooms with high technology equipment, free WiFi in all territory of hotel.

  • International Cuisine with local specialties and French touch

  • Large indoor swimming pool

  • Fitness centre open 24/7 & Spa

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Lokasi hotel

Novotel Almaty City Center

Dostyk Avenue 104 A
A25D5Y3 ALMATY
Kazakhstan

GPS:43.242166, 76.958027

Telepon
Fax +7 727 355 3939

Akses dan Transportasi

Layanan hotel

Check-in dari - Check out sampai

Di properti
  • Kolam renang
  • Parkir
  • Antar-jemput
  • Restoran
  • Dapat diakses kursi roda
  • Pusat kebugaran
  • Wi-Fi
  • Air conditioner
  • Sarapan
  • Bar
  • Ruang rapat
  • Properti 100% Bebas Rokok
  • Room service

Le RestO

Our restaurant offers various dishes of International and local cuisines with a French taste. It is a very cozy place with a nice atmosphere. The summer terrace welcomes you for a light business lunch or a delicious cocktail drink.

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Cari tahu selengkapnya

Peringkat ALL  4.5/5  1.422 ulasan

Peringkat TripAdvisor  4.5/5  131 ulasan

Sertifikat keunggulan 2024

You can rely on a Novotel to be simple but functional

Catatan Tripadvisor 4.0/5

JGR001 Ulasan TripAdvisor tersertifikasi

We were satisfied with our Novotel City Center stay in Almaty. It’s a smallish affair with a relatively small lobby – but that’s Novotel for you. The rest of the ground floor is the large bar and further back, the restaurant. The room is usual size, with modern built-in furnishings, with a simple desk, chrome chair, similar chrome sofa, uber-simple coffee table and night stands. We appreciated the adequate number of electrical outlets. Lighting was sufficient. They had the usual ref, safe, electric water kettle, hair dryer. Outside the room was a hot-cold water dispenser as well as a shoe polisher which we also appreciated. The T&B had a unique door feature – the two sides of the T&B door folded outside and flat to the wall; to close the T&B, you pulled the wall doors inward – brilliant! We missed pen and paper pad, there were no art on the walls, and the curtains looked and felt like awful shower curtains. We also missed having a door to the toilet area. Breakfast was great, with a very wide range of food that we only saw in Hyatt Regency at Bishkek. Impressive!

Dear JGR001, thank you so much for your valuable and personal feedback, it will continue to serve us to further improve our service and guest satisfaction. Looking forward to welcoming you back again in Almaty.

Doesn't meet service standards as expected. Though communication is a problem, the staff needs to be trained & motivated

Catatan Tripadvisor 3.0/5

Russelltraveller Ulasan TripAdvisor tersertifikasi

Though the location is good. The service was far below the experience expected from a star hotel. The staff don't even respond when you wish them sometimes. The expectation is that they wish every guest though! The staff needs to be trained and motivated to serve guests properly. Doesn't meet the expectations. it's not value for money. The rooms are too small and highly-priced.

Dear Russelltraveller, thank you for having taken the time to review our hotel. It is regrettable that we have met your expectation during your stay. We will continue to work on English and other points. thank you

Not for American travelers

Catatan Tripadvisor 3.0/5

jcunlimited Bisnis - Ulasan TripAdvisor tersertifikasi

Not for North American travelers. Electric outlets only had European styles, very small TV screens with CNN showing sports racing all day, no English news channels, paid $150 per day and I felt as if I stayed in an upscale motel, not a 4 star hotel. The lounge was also very small. Small refrigerator was not cold at all. Breakfast was good. Service was good.

Dear jcunlimited. We would like to thank you for having taken the time to share personal feedback following your stay with us. Electric outlet is as per local standard, however, upon request we are always happy to provide any adapter required. Thank you for having mentioned the good service and breakfast.

5/5 recommend

Catatan Tripadvisor 5.0/5

indira o Ulasan TripAdvisor tersertifikasi

I think the hotel was recently renovated. The suite could be nicer but this drawback is easily compensated by other advantages of this hotel: amazing staff, cleanliness, location and other. Stayed here for a couple of weeks with my family.

Dear indirao2024, thank yo so much for having taken the time to review our property. It is always a pleasure to have you as one of our valuable guest and hope to welcome you back soon

Great location, fine rooms

Catatan Tripadvisor 4.0/5

Ramachandran R Ulasan TripAdvisor tersertifikasi

What worked? : The hotel’s location is perfect. The room we stayed in was colourful, bright and well designed, with a large window that gave us city views. The bath area was spacious. We have stayed at Novotel in many locations across the world, but This is the most luxurious room that we have experienced. Kamila at the Reception spoke good English and was very efficient. Dulat at the restaurant, made our dinners special. We are vegetarians and he communicated our needs perfectly to the kitchen. Dulat was pleasant, understanding of our needs and most efficient. The young lady Shuzi, was at breakfast on one of the days. She was friendly, vibrant and helped out with the names of the local cheeses that were part of the breakfast. It’s a pity we did not see more of her. We made some changes to the dates of room booking and the hotel acceded to the changes and request for adjusting the advance paid, which we appreciate. We loved the fact that a glass Water Jug is kept at the room which can be refilled from the water station in the corridor. A great effort at eliminating plastic use! Our feedback is that the water station should be at a more comfortable height. Currently, it is rather low. What did not? : In general, there seemed to be several inexperienced, albeit hard working young people in the restaurant at breakfast time. It appeared to us that supervision was non existent, consequently service was not much to write home about. After we checked in, we found that the shower gel container was not refilled. It took two calls to reception to get the job done. What we found bizarre was that we had to pay for good Coffee. The coffee machine at breakfast dished out less than average latte and we were forced to go to the bar area for coffee and pay 1650 in local currency for each cuppa. Definitely not what one would expect from a hotel that is definitely priced at the higher end. Wi Fi was good.

Dear Ram the Wanderer, thank you for the detailed feedback. As part of our commitment worldwide to develop local communities, we are taking several student during their scholarship to provide them with international brand experience and guest exposing them to live situation. As such, some have started mid September and will gain confidence over the coming months and without supervision, we would not be able to have agreement with any school. For the coffee, we are using the same coffee beans and milk on both side, but the difference is a person preparing the coffee at the bar, thus an extra payment.

Dalam Kemitraan dengan TripAdvisor

Pengguna web lain yang memberikan peringkat untuk hotel kami

  • 613 ulasan 9.6/10 Lokasi
  • 575 ulasan 7/10 Kamar
  • 783 ulasan 8.7/10 Pelayanan
  • 11 ulasan 7.6/10 Internet
  • 412 ulasan 8.8/10 Sarapan
  • 240 ulasan 8.2/10 Kebersihan
  • 208 ulasan 4.7/10 Kenyamanan
  • 195 ulasan 7.9/10 Makanan

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