Sofitel Auckland Viaduct Harbour bintang 5

Catatan tamu Avis (Peringkat ALL) 4.2/5 1.287 ulasan

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21 Viaduct Harbour Avenue, 1010 AUCKLAND, Selandia Baru

Deskripsi

Keistimewaan hotel

  • Lokasi tepi perairan spektakuler

  • 1 restoran, 1 bar, dan kafe santap al fresco

  • So Spa pemenang penghargaan

  • 1 restoran, 1 bar, dan kafe santap al fresco

  • 5 ruang rapat butik

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Lokasi hotel

Sofitel Auckland Viaduct Harbour

21 Viaduct Harbour Avenue
1010 AUCKLAND
Selandia Baru

GPS:-36.844868, 174.757385

Telepon
Fax +64 9 909 9001

Akses dan Transportasi

Layanan hotel

Check-in dari - Check out sampai

Di properti
  • Kolam renang
  • Parkir
  • Restoran
  • Dapat diakses kursi roda
  • Pusat kebugaran
  • Wi-Fi
  • Air conditioner
  • Sarapan
  • Ruang rapat
  • Properti 100% Bebas Rokok
  • Room service

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Cari tahu selengkapnya

Peringkat ALL  4.2/5  1.287 ulasan

Peringkat TripAdvisor  4.5/5  3.641 ulasan

Sertifikat keunggulan 2023

Mixed Feelings

Catatan Tripadvisor 4.0/5

KingyOE Couples - Ulasan TripAdvisor tersertifikasi

I would have gone a 5 for the accommodation but downgraded to a 4 because of the underwhelming breakfast. The arrival and check in was excellent. Our room was nice and as we expected. Nice size, good amenities, clean, nice shower etc. overall it was great. Breakfast for a top hotel was not good. Four of us had breakfast and we all commented negatively about it. Our waiter had trouble taking our order which was simple. One order arrived completely wrong and served by another member of the waiting staff. We tried to let her know it was completely the wrong dish and must be someone else’s but after going round in circles my friend decided to accept what was placed in front of him as there was a communication and language problem. The hot dishes on the buffet were poor. Some empty and others badly presented and not warm. Being a Saturday I’m wondering if they had a stand in Chef on??? For $52 per head for the breakfast that we were served, I would suggest you go to a local cafe or maybe round the corner to the Grand Hyatt where I have stayed and thoroughly enjoyed the breakfast. In short. The accommodation and service during checkin and out was excellent, rooms great, ambiance and location excellent……. But I don’t recommend the breakfast. I would definitely stay here again but wouldn’t bother with the breakfast again and would go to somewhere local.

Moldy and dated hotel

Catatan Tripadvisor 2.0/5

Stracy08 Ulasan TripAdvisor tersertifikasi

Our room had mold all over the bathroom - in the shower & even coming out from under the mirror; the mirror mold appeared to be black mold. There are stains on the curtains, wall paper is peeling from the walls etc. It feels “tired” & no amount of dim lighting and fancy finishes can hide that. The location is decent if you are wanting to explore the area. Staff was average but not overly accommodating when we needed it, which was rather disappointing. Would not recommend you stay here until they make necessary improvement for guest safety - like removing mold from bathrooms.

Sofitel Auckland

Catatan Tripadvisor 4.0/5

SavvyJudge Couples - Ulasan TripAdvisor tersertifikasi

Very lovely, elegant hotel with the perfect downtown location. Some minor fixes and it could be a 5 star…i.e. update the heating/cooling system, new carpets, proper technicians providing spa service, valets at door during evening hours…etc. Overall, however, pleased and would consider staying here again on my return to Auckland.

Thank you for taking the time to tell us about your experience at the Sofitel Auckland Viaduct Harbour. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Specially the comments in regard to the technicians in the Spa is concerning so is the heating cooling system. We are working on the process in order to get this fixed. At Sofitel Hotels & Resorts, we strive to provide a superior service experience for every customer; therefore, your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Reto Borer

A COMPLETE RIP OFF

Catatan Tripadvisor 1.0/5

travellernz1010 Ulasan TripAdvisor tersertifikasi

I would like to advise we paid over double the normal nightly rate. Tonight it is advertised for $367.00, they charged us $779.00 because the PINK Concert was on. An absolute rip off. The bathroom smelt so badly of old mould, only one tea spoon in the room. No rubbish bin in the Kitchenette, if you could call it that. We book with another couple and asked for rooms side by side and got level 6 and level 4. Also got charged $52.00 for carparking. I get an increase on a big weekend, but over double!!!!! How do you justify that??? What more do you give your guests than you give them on your $367.00 nightly rate. Not even bottled water. We stayed in room 626, do not take that room, we barely slept with the stench of mould coming from the bathroom. Nice towels, and comfy bed, but that is about it. Air conditioner does not work, had to sleep with the ranch slider open as the air conditioner ran as a heater. I am in Hospitality, a Boutique Lodge in Taupo, I do not inflate my prices and wow, it was an eye opener as to what I give my guests. Not even a b/fast included in that rate, no fresh milk. NOTHING. You guys should be ashamed of yourselves. I would almost go as close to saying the cost for 1 night to us of $847.62 was fraud NOT HAPPY WILL NOT RETURN YOU HAVE HAD MY MONEY BUT I WILL NOT BE A REPEAT GUEST TO SOFITEL ANYWHERE IN THE WORLD.

Again a fantastic experience at Sofitel Viaduct Harbour!

Catatan Tripadvisor 5.0/5

murielschuerwegen Ulasan TripAdvisor tersertifikasi

It was our second stay in the hotel. Our first was in 2020 at the start of Covid in NZ when we were obliged with some other tourists to move from our initial hotel in Auckland to Sofitel until we could find a flight back to Europe. At that time, the personnel did really everything they could to make our stay as comfortable as possible. So we decided to come back one day to visit Auckland and to stay again at Sofitel. And we were very happy with our choice: nice room with big bathroom, very friendly staff (as well at reception as in the breakfast area as the housekeeping), nicely located in the harbour, very good breakfast buffet with extra à la carte menu item, etc. Again a hotel experience where we felt very welcome !

Dalam Kemitraan dengan TripAdvisor

Pengguna web lain yang memberikan peringkat untuk hotel kami

  • 276 ulasan 9.1/10 Lokasi
  • 623 ulasan 7/10 Kamar
  • 689 ulasan 7.2/10 Pelayanan
  • 8 ulasan 2.6/10 Internet
  • 225 ulasan 6.5/10 Makanan
  • 163 ulasan 7.7/10 Sarapan
  • 151 ulasan 8/10 Suasana
  • 120 ulasan 5.7/10 Kebersihan

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