Raffles Boston 5 stars

Customer review rating (ALL Rating) 4.6/5 137 reviews

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40 Trinity Place, 02116 Boston, United States

Description

Hotel extras

  • Extraordinary cuisine in exceptional spaces led by Michelin-starred chef, George Mendes.

  • Wellness Floor with Guerlain Spa, 2,000 SF fitness center, 20m pool & oversized hot tub.

  • All rooms & suites feature butler service, the finest furnishings & luxurious marble bathrooms

  • Centrally located in the heart of Back Bay, close to Newbury Street and Boston Common.

Our accommodation(s)

Hotel location

Raffles Boston

40 Trinity Place
02116 Boston
United States

GPS:42.34818, -71.07472

Telephone

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
Near the property
  • Car park

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.6/5  137 reviews

Promises not kept.

Customer review rating 1.5/5

Kate I. N. Families - Confirmed reviews ALL

After staying at Four Seasons for years, we decided to try Raffles to celebrate Mother’s Day this weekend. We live in Manhattan and drive in to visit my blind 83 year old mother every other month to take her to her doctor appointments. I spoke at length with your representative to book the room. She went above and beyond to accommodate our needs, the most important being the promise of a 1pm early check-in to allow us the time to bring mom to four appointments. Your representative offered incentives to bring the price down to the Four Seasons rate. She also offered complimentary breakfast. We arrived at 12:50pm, and while your customer service agents were incredibly kind, they asked us to wait 20 min. For our room to @finish final inspection.” Sadly, the wait continued for 70 minutes until the room wasn’t ready until 2. That meant canceling one of my mother’s essential eye doctor appointments and rescheduling the other three. Time with my mother and teenage daughters is precious and our finely-tuned schedule had no wiggle room. Dinner that night was disappointing. Being blind, my mother eats very slowly so we asked the server to bring the appetizers out far ahead of our main courses but everything arrived at once. We ordered your Boston Creme Pie, as that was always mom’s signature dessert but it was dry and overly sweet. Out of the four of us dessert-connoisseurs, it was left half-eaten. In the morning, after breakfast, I expected to be charged only for my bagel. Instead the bill came with full charges. I spoke to Maureen who insolently challenged my assertion that the initial customer service representative had promised complimentary breakfast---which is clearly stated on my reservation. She said she could only honor the offer if I could provide the rep’s name, which I promptly did. We have never encountered this level of insensitivity and lapse at the Four Seasons, which we will be returning to after this disappointing stay at Raffles. You have a stunning hotel and many wonderfully kind staff members. I hope that with some small shifts in customer service and protocols, you will achieve the level of care that you promise.

Lovely hotel, superb service

Customer review rating 4.5/5

Maria A. H. Families - Confirmed reviews ALL

Our stay at the Raffles Boston was incredible, we were there for our daughter's graduation and not only the rooms were lovely but the butler and concierge services were amazing. From getting flowers to arranging dinner reservations. We would love a repeat when we go back to Boston.

Dear Ms. H., Thank you for your kind comments from your recent stay at our hotel. Here at Raffles Boston, we pride ourselves in delivering the best of services and facilities to all of our guests. Your praise act as encouragement for us to continue going above and beyond. I will be sure to share the remarks across the team, especially with the Butlers and Concierges. We look forward to your return in creating even more memorable experiences. Best regards, Aileen Hoang Director of Quality

Superb.

Customer review rating 5.0/5

Tripp Business - Confirmed reviews ALL

Service was par excellence. I would return to Boston solely to stay at the property.

Dear Mr. J., Thank you for the glowing review of your recent stay at our hotel. Here at Raffles Boston, we pride ourselves in providing superior service, facilities, and food quality to all of our guests. Your praise act as encouragement for us to continue going above and beyond. I will be sure to share the details across the team, especially with Melanie and Wilbur. We look forward to welcoming you back in creating even more memorable experiences. Best regards, Aileen Hoang Director of Quality

Well located

Customer review rating 2.0/5

Meghan C. Friends - Confirmed reviews ALL

I was disappointed by my experience at the new Raffles in Boston. I was there with three girlfriend’s the celebrate my 50th birthday. Upon arrival they didn’t have adjoining rooms. They said if we wait a few hours they could have adjoining rooms. We waited only to find out they were NOT. They were next door to each other. Furthermore, when we were sitting in the room the lights kept turning off. I called the front desk and they said they’d send our butler to look at this. No one ever arrived. Overall, I would not stay at a Raffles again. I expected more of this hotel.

Beautiful lobby

Customer review rating 3.0/5

Anonymous Families - Confirmed reviews ALL

Rooms are very small and because they are located on lower floors very dark with bed views. Windows were filthy and there is no “butler” service only annoying texts that woke us up. The building is very well engineered and quiet-no street noise at all-unlike 1 Dalton. The focus is definitely on the common spaces and dining.The lobby and restaurants are beautiful and the food was good. Location is great-Copley and huge Tatte across the street. Valets and front door staff were completely unresponsive and we had to search them down every time we drove up.

Other web-users rate our hotel

  • 26 reviews 9.9/10 Location
  • 62 reviews 8/10 Room
  • 100 reviews 7.9/10 Service
  • 45 reviews 8.7/10 Vibe
  • 45 reviews 8/10 Amenities
  • 30 reviews 7.6/10 Food
  • 19 reviews 4.9/10 Comfort
  • 16 reviews 9.3/10 Wellness Area

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Customer review rating (ALL Rating) 4.3/5 (3387 reviews)

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (VAT and tourist tax included) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.