Pullman Adelaide 5 stars

Customer review rating (ALL Rating) 4.5/5 3,948 reviews

Best price
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16 Hindmarsh Square, 5000 ADELAIDE, Australia

Description

Hotel extras

  • Indoor Swimming Pool, Spa, Sauna, and Fitness Centre.

  • Concierge, valet, accessible rooms, and free Wi-Fi available.

  • Newly refurbished Suites have views over Hindmarsh Square and Adelaide Hills.

  • Conference Floor located on the top floor with views over the Adelaide Hills.

  • CBD location-a short walk from shopping, dining, the National Wine Centre, and more.

Our accommodation(s)

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Hotel location

Pullman Adelaide

16 Hindmarsh Square
5000 ADELAIDE
Australia

GPS:-34.9233, 138.6065

Telephone
Fax +61 8 8206 8800

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
Near the property
  • Car park

SALT RESTAURANT

Salt Restaurant is located on level 1 of the hotel, overlooking Hindmarsh Square. Open for breakfast and dinner 7 days a week.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  3,948 reviews

TripAdvisor Rating  4.5/5  2,361 reviews

Certificate of excellence 2024

One Night Staycation with Lounge access

TripAdvisor rating 5.0/5

seimonau TripAdvisor review

We booked the Pullman Adelaide for 24th Night. As Platinum members of ALL Accor Plus we are eligible for Lounge access and breakfast, and this was a lovely experience. We checked in after work and were assigned room 1015 overlooking the Parklands, The room was well appointed with excellent amenities and some complimentary chocolates. We visited the Hindmarsh Lounge before our show at the Festival theater. The space is well appointed and quiet with spaces that are relatively private. The service provided by Bhoman Desai was exceptional. The lounge had over 20 guests and he was served us by by himself ensuring the canapes were replenished as were our glasses. Despite being very busy he had time to speak with many of the guests at the lounge. Thank you. I would like to compliment whoever is responsible for the wine selection. It is not uncommon to be served De Bortoli mass produced wines at some 5 star Accor hotels in the eastern seaboard. The South Australian selection of wines were exceptional at the Pullman lounge. The one downside was that when we returned after the show which was 11 pm we found that we were not able to get any thing to eat at the Pullman. It surprised us that Room Service also ended at 11 pm!. The Breakfast next morning on ANZAC day was excellent with a wide selection of hot food including eggs done to your preference and 6 juices and barista made coffee which was excellent. The waiting staff were attentive. The selection of fruit was limited and the pancake machine is not becoming of a 5 star hotel but overall the quality of the produce was apparent through out the offerings. Check out was efficient and straightforward. All of this a Credit to the Management team and staff. thank you

feels like home

Customer review rating 5.0/5

James L. Business - Confirmed reviews ALL

A welcoming arrival and outstanding service for my stay.

Dear James, Thank you for taking the time to share your recent experience and for being a Classic member. We are pleased that you enjoyed your stay and we would be honoured to have you return to our hotel in the future. Sincerely, Atin

Always a pleasure :)

Customer review rating 5.0/5

Margaux B. Business - Confirmed reviews ALL

We stay at Pullman Adelaide due to its excellent location close to our clients and wonderful amenities for working interstate. The whole PA team are also always super helpful and friendly. A massive shout out to Enrico for his incredible client service, going above and beyond to ensure that we are looked after. We will miss you during your long service leave :)

Dear Margaux, Thank you for taking the time to write this detailed review! We appreciate your comments about the helpfulness of our staff and amenities of our rooms. Knowing that our dedication and service has played a pivotal role in making the hotel a standout destination for you is truly rewarding. Your valuable feedback has been noted and shared with Enrico and the relevant departments. We eagerly await your return and look forward to creating more memories. Sincerely, Atin

Obvious that there is a lack of housekeeping staff.

Customer review rating 2.0/5

Miriam J. Families - Confirmed reviews ALL

You can tell that there are not enough housekeeping staff. During the 2 night stay the room was not made up until after 4pm! There was no replenishment of coffee/tea either. The breakfast tray sat outside my room all day as well. Also the SALT restaurant is somewhere to avoid if you want more that a child size meal. Service is slow, 30 mins per drink order. Tiny portions big prices. Not even bread rolls to munch on. Disappointing.

Dear Miriam, Thank you for taking the time to tell us about your experience at the Pullman Adelaide. At Pullman, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Both my Food & Beverage Manager, Adrian, and my Executive Housekeeper, Devi, have been made aware of your comments and are addressing with the respective teams for improvement. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Emily Pfitzner Rooms Division Manager Pullman Adelaide

Not up to usual standard

Customer review rating 3.5/5

Ross Business - Confirmed reviews ALL

One of the lights was not working and I had to fault find the TV to make it work, discovering that the box that the TV is plugged into was disconnected and not plugged into a power socket. As always the service was impecable from the front office staff, concierge and valet.

Dear Ross, Thank you for taking the time to share your feedback with us. We appreciate your valuable feedback because it helps us to identify the areas where we can improve the guest experience. I was disappointed to learn of the shortfalls you experienced. We have taken your feedback on board for further training and improvement. Please accept our sincere apology for the inconveniences faced. We are pleased that you enjoyed the rest of your stay and we would be honoured to have you return to our hotel in the future. Sincerely, Atin

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Other web-users rate our hotel

  • 1,432 reviews 9.4/10 Location
  • 2,111 reviews 7.6/10 Room
  • 2,665 reviews 8.9/10 Service
  • 26 reviews 6.6/10 WiFi
  • 731 reviews 7/10 Cleanliness
  • 543 reviews 7.4/10 Breakfast
  • 358 reviews 8.4/10 Vibe
  • 232 reviews 7/10 Wellness Area

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (VAT and tourist tax included) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.