Fairmont St Andrews - Scotland 5 stars

Customer review rating (ALL Rating) 4.4/5 2,646 reviews

Best price
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Fairmont St Andrews - Scotland - Image 1
Fairmont St Andrews - Scotland - Image 2
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ST ANDREWS, KY16 8PN ST ANDREWS, United Kingdom

Description

Hotel extras

  • Two world-class 18-hole championship golf courses with stunning sea views

  • Top dining including the two AA Rosette St Andrews Bar & Grill for Scottish steaks and seafood

  • Full-service spa featuring an indoor pool and a fully equipped gym with personal training

  • 23 meeting and event spaces, including an elegant ballroom accommodating up to 800 guests

Our accommodation(s)

Hotel location

Fairmont St Andrews - Scotland

ST ANDREWS
KY16 8PN ST ANDREWS
United Kingdom

GPS:56.3203, -2.7308

Telephone
Fax +44 1334 837099

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.4/5  2,646 reviews

TripAdvisor Rating  4.0/5  5,194 reviews

Certificate of excellence 2023

Good stay

Customer review rating 4.0/5

Rick R. Friends - Confirmed reviews ALL

Was overall a great stay. Staff was very friendly and helpful. Only issue bar staff very slow in making drinks and one day my room was not made up

Dear Mr R., We very much appreciate your comments regarding your stay at the Fairmont St Andrews - Scotland. I am delighted that overall you enjoyed your stay however my apologies that your room was not made up on one occasion. I have passed on your comments to the Housekeeping Manager to address with his team. It is always a pleasure to receive positive feedback and I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and I hope we will have the pleasure of welcoming you back again in the future. Kind Regards Lesley LESLEY FALCONER EXECUTIVE ASSISTANT Fairmont St Andrews St Andrews Fife, KY16 8PN T +4… 001 le… fairmont.com | standrewsbay.com Think before you print. Help us reduce our environmental impact.

Good stay

Customer review rating 4.5/5

Tony O. Business - Confirmed reviews ALL

I enjoyed my stay at Fairmont. Particulay I found the staff to be professional, helpful and friendly in their approach.

Dear Mr O., We very much appreciate your comments regarding your stay at the Fairmont St Andrews - Scotland. I am delighted that you enjoyed your stay with us. It is always a pleasure to receive positive feedback and I will share your comments with our team. My apologies that you encountered some issues with shower drainage and I have asked our maintenance team to address this. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and I hope we will have the pleasure of welcoming you back again in the future. Kind regards Lesley LESLEY FALCONER EXECUTIVE ASSISTANT Fairmont St Andrews St Andrews Fife, KY16 8PN T +4… 001 le… fairmont.com | standrewsbay.com Think before you print. Help us reduce our environmental impact.

Love this hotel, just not quite 5 stars.

TripAdvisor rating 4.0/5

LMD3328 Families - TripAdvisor review

We love this hotel. We have stayed a few times and love its location, the breakfast is one of the best we’ve had and the setting is just so relaxing. There’s just always something that lets it down for us meaning it doesn’t live up to its 5 stars. We travelled with our teen and I booked a room with two double beds. I erred as soon as I booked as I meant to book the room with the king bed and separate single as I knew from previous stays the doubles are very small (who knew they could vary in size, Google tells all). However this was my fault so I left it until nearer the time bearing in mind capacity at the hotel, and emailed to check availability to change rooms the day before. Despite the rooms being the same price online, I was told there would be an additional charge of £65. I emailed back querying this given they were priced the same online however got no response. A little explanation would have been helpful and I don’t think unreasonable to expect given the luxury hotel. Furthermore during our stay the hotel was very quiet so there appeared to be plenty rooms available. I’m fully aware it’s my fault for booking the wrong room, but a little decent customer service goes a long way. The room we stayed in was lovely and spacious. The shower tray just wouldn’t drain though and my feet were having a bath within a couple of minutes…so much so I couldn’t take the time to wash my hair as it was overflowing onto the bathroom floor. Hubby and son experienced the same as they showered in my leftover water 🙈 I mentioned it on checkout so they could sort it for the next guests however because it had eventually drained once we’d gone to breakfast, it didn’t appear a problem which makes me think this happens quite often. We dined in the Italian restaurant and the food was delicious. The service was fantastic also, would highly recommend. Breakfast as always was amazing, the choice is phenomenal. Great hotel, fantastic location but just not quite the 5 stars it should be.

Thank you for your detailed feedback regarding your recent stay at our hotel. We are delighted to hear that you enjoyed our location, breakfast, and the relaxing setting. Your comments are truly appreciated. We sincerely apologise for the inconvenience you experienced with the room booking and the issue with the shower drainage. Rest assured that your feedback is valuable to us, and we will address these matters internally to ensure improvements. Regarding the room change request, we understand your concern, and we will review our policies to provide better clarity and service in such situations. We are pleased that you enjoyed dining at our Italian restaurant and found the service fantastic. Your kind recommendation means a lot to us. Thank you once again for your feedback and for choosing to stay with us. We hope to welcome you back for an even better experience in the future.

Fantastic stay and 10/10 staff

Customer review rating 5.0/5

Anon Business - Confirmed reviews ALL

Couldn't fault the hotel and staff experience at all, every single member of staff I spoke to and worked with was happy to help and very polite. Facilities of the hotel are fantastic. Can't compliment the hotel enough!

Dear Ms P., We very much appreciate your comments regarding your stay at the Fairmont St Andrews - Scotland. I am delighted that you enjoyed your stay with us. It is always a pleasure to receive positive feedback and I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and I hope we will have the pleasure of welcoming you back again in the future. Kind Regards Lesley LESLEY FALCONER EXECUTIVE ASSISTANT Fairmont St Andrews St Andrews Fife, KY16 8PN T +4… 001 le… fairmont.com | standrewsbay.com Think before you print. Help us reduce our environmental impact.

good hotel

Customer review rating 3.5/5

Anonymous Business - Confirmed reviews ALL

Super hotel rooms etc. Food for the conference poor. Dinner excellent

Dear Mr W., We very much appreciate your comments regarding your stay at the Fairmont St Andrews - Scotland. It is always a pleasure to receive positive feedback. I am glad you enjoyed our hotel rooms and will address the food quality for conferences directly with our Executive Chef. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and I hope we will have the pleasure of welcoming you back again in the future. Kind Regards Lesley LESLEY FALCONER EXECUTIVE ASSISTANT Fairmont St Andrews St Andrews Fife, KY16 8PN T +4… 001 le… fairmont.com | standrewsbay.com Think before you print. Help us reduce our environmental impact.

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Other web-users rate our hotel

  • 396 reviews 9/10 Location
  • 1,226 reviews 7.5/10 Room
  • 1,607 reviews 7.8/10 Service
  • 777 reviews 5.7/10 Food
  • 560 reviews 8.3/10 Breakfast
  • 344 reviews 5.2/10 Cleanliness
  • 288 reviews 4.5/10 Bar
  • 286 reviews 4.2/10 Value

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