Fairmont Orchid - Hawaii 5 stars

Customer review rating (ALL Rating) 4.6/5 2,557 reviews

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Description

Hotel extras

  • 10,000 square foot oceanfront pool

  • Tranquil lagoon with white sand beach and shallow water

  • Five restaurants, including oceanfront sunset dining

  • Beach club with water sports and cultural activities

  • Spa Without Walls featuring outdoor treatment spaces

Our accommodation(s)

Hotel location

Fairmont Orchid - Hawaii

1 North Kaniku Drive, Kohala Coast
96743 HAWAII
United States

GPS:19.951222, -155.859672

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.6/5  2,557 reviews

TripAdvisor Rating  4.5/5  5,960 reviews

Certificate of excellence 2024

Perfect romantic getaway for couples

TripAdvisor rating 5.0/5

Daniel R TripAdvisor review

Beautiful hotel with comfortable beds, excellent service, and fantastic food options on site. Not too crowded and everyone was friendly. Fantastic ocean front view with amazing sunsets. Arranged a private dinner Brown’s Beach House through Ashley Nelson, who was prompt and helpful. Dinner was amazing. We had photos taken by Kim at Pacific Dream, and we couldn’t be happier with the experience and the quality of the photos. Overall, we had a perfect stay, wouldn’t change a single thing.

Thank you for sharing your experience with us! We're absolutely thrilled to hear that you enjoyed every aspect of your stay, from our beautiful hotel and comfortable beds to the excellent service and fantastic food options available onsite. It's wonderful to know that you appreciated the tranquil atmosphere and the friendly demeanor of our team, making your stay even more special. We're delighted that you had a memorable private dinner at Brown’s Beach House arranged by Ashley, and that your experience with Kim at Pacific Dream for photos surpassed your expectations. Creating unforgettable moments for our guests is what we strive for, and we're thrilled that we succeeded in doing so for you. I will be sure to pass along your review to them. I know they will be thrilled to see it. Thank you for choosing us for your romantic getaway, and we're honored that you wouldn't change a single thing about your stay. We can't wait to welcome you back for more perfect moments in the future. With warm aloha, Barbie Nakamura Director of Quality

Incredible!

TripAdvisor rating 5.0/5

chelseap784 TripAdvisor review

Had an incredible stay! Gorgeous property, great service, amazing food! We did a photo shoot with Kim insight and the most fun!! Our photos turned out so well. Will absolutely stay again!

Thank you so much for your incredible review! We're thrilled to hear that you had such an amazing stay with us. It's fantastic to know that you enjoyed our gorgeous property, great service, and amazing food. We're especially delighted that your experience with Kim for the photo shoot was such a highlight! We're thrilled that your photos turned out so well and that you had such a fun time. We can't wait to welcome you back for another fantastic stay with us! Until then, take care and safe travels! With warm aloha, Barbie Nakamura Director of Quality

Enjoyable stay

Customer review rating 4.0/5

Anonymous Couples - Confirmed reviews ALL

Relaxing five night getaway.

Dear Mr. C., Thank you for taking the time to share your feedback with us. We're delighted to hear that you enjoyed your getaway with us. We apologize for any delays you experienced during check-in and appreciate your feedback on the breakfast and accommodation. Your comments regarding the temperature and freshness of the breakfast items have been duly noted, and we'll strive to make improvements in these areas. It's wonderful to hear that you found our team to be friendly and that your check-out experience was smooth. We're committed to sustainability, and we're glad to see that you're satisfied with our efforts in this regard. Your loyalty is greatly appreciated, and we hope to welcome you back for another enjoyable stay in the future. With warm aloha, Barbie Nakamura Director of Quality

Fairmont Orchid

TripAdvisor rating 5.0/5

Sandy M TripAdvisor review

Really enjoyed the resort. Fairmont Gold was a great perk with the concierge level lounge. The views were stunning. It was a nice size resort, not too large or too small. Plenty of great seating areas to enjoy the views. Loved that we could walk to see the petroglyphs, the shops and the fish ponds. Great snorkeling available right off the beach!

Thank you for sharing your experience with us! We're thrilled to learn that you had a fantastic time. It's wonderful to hear that you enjoyed the exclusive benefits of Fairmont Gold, I agree it is wonderful to be on the floor! We're delighted that you had the opportunity to explore and relax in the various seating areas while taking in the beauty of the surroundings. Your feedback means a lot to us, and we can't wait to welcome you back for another memorable stay! With warm aloha, Barbie Nakamura Director of Quality

Birthday celebration

Customer review rating 5.0/5

Dylan P. Couples - Confirmed reviews ALL

My wife and I live on BI and stayed with you guys for a night to celebrate my wife’s birthday.

Dear Mr. P., Thank you for choosing to celebrate your wife's birthday with us! We're delighted to hear that your experience was nothing short of exceptional. Your perfect ratings and kind words about your stay truly warm our hearts. It's wonderful to know that you found the booking process easy and that every aspect of your visit, from arrival to departure, met your expectations. I know the team will be thrilled to see how your stay went! We sincerely appreciate your recommendation and look forward to welcoming you back for more memorable celebrations in the future! With warm aloha, Barbie Nakamura Director of Quality

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Other web-users rate our hotel

  • 474 reviews 9/10 Location
  • 918 reviews 7.4/10 Room
  • 1,402 reviews 8.6/10 Service
  • 12 reviews 6.1/10 WiFi
  • 767 reviews 8.7/10 Amenities
  • 399 reviews 9.2/10 Beach
  • 260 reviews 8.8/10 Pool
  • 235 reviews 6/10 Cleanliness

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