Mercure Darwin Airport Resort 4 stars

Customer review rating (ALL Rating) 4.0/5 916 reviews

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Description

Hotel extras

  • 300 metres from Darwin International Airport, 24 hour airport shuttle service

  • 181 modern rooms suitable for leisure and business travel, set in tropical gardens

  • Hotel Restaurant and Bar, modern Australian cuisine blending flavours of the NT and Asia

  • 2 meeting rooms with modern decor and natural light

  • Relaxing lagoon style swimming pool with sunlounges

Our accommodation(s)

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Hotel location

Mercure Darwin Airport Resort

1 Sir Norman Brearly Drive
0812 DARWIN
Australia

GPS:-12.404874, 130.879934

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets welcome
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Cossies Poolside Bar and Bistro

With views of the landscaped gardens and lagoon pool, the relaxed atmosphere at the newly renovated and rebranded Cossies Poolside Bar and Bistro takes advantage of our tropical location with indoor and outdoor dining options.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.0/5  916 reviews

TripAdvisor Rating  3.5/5  946 reviews

Terrible check in process

Customer review rating 2.0/5

Don Business - Confirmed reviews ALL

I have stayed here twice now in 2024 and have to comment on the check in. Having to stand effectively outside while only partially covered from the either the oppressive heat and humidity or the downpours seems like a massive oversight in the design of the new shared check in desk for the Mercure and Novotel. Good luck if you happen to be checking in at the same time as a moderately size group!

Dear Donald M., Thank you for sharing your experience with us, and I apologize for the inconvenience you faced during the check-in process. It's disappointing to hear that the shared check-in desk design at the Mercure and Novotel didn't provide adequate shelter from the elements, especially considering the weather conditions in your area. Your feedback about the discomfort caused by standing outside, particularly during extreme heat or rain, is duly noted, and we will certainly review our procedures and facilities to find ways to improve the check-in experience for our guests. We appreciate your patience and understanding, and we hope to have the opportunity to welcome you back in the future with a smoother and more comfortable check-in process. Best regards, Desi Korina Front Office Manager Novotel and Mercure Darwin Airport

Perfect location

Customer review rating 4.0/5

Fran Families - Confirmed reviews ALL

Disappointed the new pool was not open! We booked it partially because we were exited to use it. The accommodation was great and food at Cossies was fabulous.

Dear Francisca K., We very much appreciate your comments and apologize about closure of Splash pool during your at the Mercure Darwin Airport Resort. It is always a pleasure to receive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement and improvement in area we fell short as we strive to continuously improve the quality of our services. We would like to share with the Splash pool is now re-open. Thank you again for sharing your experience, and we hope your next visit will be more pleasant than this one. Sincerely, Kind regards, Aman Kaur Assistant Manager Novotel and Mercure Darwin Airport

Dreadful. Parking is disgraceful especially with children and the reception booking was all messed up. I have been charged twice and am trying to have this rectified. Absolute chaotic service.

Customer review rating 0.5/5

Yvette W. Families - Confirmed reviews ALL

Dreadful. Parking is disgraceful especially with children and the reception booking was all messed up. I have been charged twice and am trying to have this rectified. Absolute chaotic service.

Dear Yvette W., I'm sorry to hear about the issues you encountered during your stay, particularly with parking and the reception booking. It's understandable how frustrating it must have been, especially when traveling with children. Regarding the double charge, I want to assure you that we take such matters seriously. We have processed a refund for the duplicate charge, and it should reflect in your account shortly. Once again, I apologize for the inconvenience caused, and we appreciate your patience and understanding. Best regards, Desi Korina Front Office Manager Novotel and Mercure Darwin Airport

Easy check in

Customer review rating 4.5/5

Tracy Couples - Confirmed reviews ALL

Quick easy check in / out Tidy well equipped room.

Dear Tracy S., We're glad to hear that you had a smooth and efficient check-in and check-out process, and that you found your room tidy and well-equipped. Thank you for choosing to stay with us. We look forward to welcoming you back in the future! Best regards, Desi Korina Front Office Manager Novotel and Mercure Darwin Airport

Customer review rating 5.0/5

Ash Business - Confirmed reviews ALL

Great experience

Dear Ashesh D., Thank you for your positive feedback! We're thrilled to hear that you had a great experience during your stay. Providing exceptional service and comfort to our guests is our top priority. We hope to have the pleasure of welcoming you back soon for another memorable stay. Kind regards, Desi Korina Front Office Manager Novotel and Mercure Darwin Airport

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Other web-users rate our hotel

  • 453 reviews 9/10 Location
  • 900 reviews 5.7/10 Room
  • 673 reviews 6.9/10 Service
  • 19 reviews 4.4/10 WiFi
  • 365 reviews 3.9/10 Comfort
  • 350 reviews 8.5/10 Pool
  • 343 reviews 6.1/10 Food
  • 290 reviews 5/10 Cleanliness

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