Sofitel Mexico City Reforma 5 stars

Customer review rating (ALL Rating) 4.8/5 2,460 reviews

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Description

Hotel extras

  • Located in the heart of Mexico, next to the US Embassy and the Angel of Independence

  • Panoramic views of Mexico City and its iconic landmarks from every corner of the hotel

  • Unique saltwater pool on the 38th floor with outstanding views of the city

  • Cityzen Rooftop Bar, the best hotspot to enjoy exquisite gastronomy from the heights

  • Pet-friendly. We welcome all pet lovers and their loved companions travelling together

Our accommodation(s)

Hotel location

Sofitel Mexico City Reforma

297 Avenue Paseo De La Reforma
06500 Mexico
Mexico

GPS:19.428535, -99.16593

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets welcome
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.8/5  2,460 reviews

TripAdvisor Rating  5.0/5  1,823 reviews

Certificate of excellence 2024

Breakfast Every Morning Here!

TripAdvisor rating 5.0/5

Jordan D TripAdvisor review

Balta breakfast is something I looked forward to every day of my trip. Truly outstanding! Sara at the quesadilla bar was incredible. Overall, the service and and food was outstanding.

Amazing atention from Jose Silvestre

TripAdvisor rating 5.0/5

Maximiliano B TripAdvisor review

José Silvestre was very kind and pending all the time about everything 5 starts to Jose thank you so much for everything you helped us, amazing service , always with great attitude and besides very gentle with all the people that was at the restaurant

Wonderful stay in all respects

TripAdvisor rating 5.0/5

Sharyl G TripAdvisor review

The hotel is wonderful. It’s very well located and the views are outstanding. It was clean and very comfortable. Housekeeping did a terrific job. We had a great time and would definitely come back. Natalia and Amanda were kind and very helpful. They gave us great recommendations. Terrific rooftop bar. We had access to the club and would highly recommend it. Enjoyed breakfast at Balta each morning. The omelette and huevos rancheros were excellent.

Room with a view , wonderful stay

Customer review rating 5.0/5

Roland P. Couples - Confirmed reviews ALL

Great Hospitality, fabulous , friendly staff who make you feel like at home. Beautiful Room well designed , very comfortable and great location.

Dear Roland P., We very much appreciate your comments regarding your stay at the Sofitel Mexico City Reforma. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Jany Vega Guest Experience Manager

Average Service

Customer review rating 2.0/5

Ashish J. Couples - Confirmed reviews ALL

Cons - - probably the worst customer service you will experience across any Sofitel property. The staff do not seem adequately trained and lack the general finesse you expect from a hotel charging 600 usd a night. - it is probably the only hotel in the world where eggs are not included as a part of the breakfast buffet, they make you pay for it separately and the general service over breakfast is terrible. - you have to change 2 elevators to get to your room, I find this extremely annoying as there are long waits and it is generally irritating to do so. - there is no turn down service (only Sofitel in the world that does not offer it). The one night we requested for one, the housekeeping staff simple replaced the towels in the bathroom and left without touching the bed or anything else. Pros - - good location - decent size room, but not the best build quality. I have been an Accor Platinum member for a number of years, also gold and generally stay at a number of their hotels. Save your money and book something better for this price! I am sure St. Regis, Four Seasons have no such issues!

Dear ASHISH J., Thank you for taking the time to tell us about your experience at the Sofitel Mexico City Reforma. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Sofitel Hotels & Resorts, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Jany Vega Guest Experience Manager

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Other web-users rate our hotel

  • 697 reviews 9.7/10 Location
  • 1,115 reviews 9.1/10 Room
  • 2,078 reviews 9.3/10 Service
  • 8 reviews 6.8/10 WiFi
  • 504 reviews 8.6/10 Amenities
  • 462 reviews 8.3/10 Food
  • 457 reviews 9.4/10 Vibe
  • 226 reviews 7.9/10 Comfort

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