Cures Marines Hotel & Spa Trouville MGallery 5 stars

Family friendly Ecocertified

We stayed at the hotel for three nights and left with mixed feelings. On one hand, the front-of-house staff were excellent, exceeding our expectations during check-in and with valet parking. We were also delighted by the expansive SPA area, which features a large swimming pool, saunas, and relaxation areas. The room was lovely, and we even received an unexpected upgrade as part of the Accor All loyalty program. The open bathroom design isn’t my preference, but I appreciate the effort to modernize the rooms. However, there were significant drawbacks. First, the breakfast was subpar for a 5-star hotel, lacking a hot buffet and offering a limited food selection. Even more disappointing was the breakfast staff's demeanor. They were rude and consistently ignored us, seemingly because we did not speak French. We felt unwelcome, and when we queried why we had to ask three times for eggs, we received sarcastic comments. Additionally, there was no menu for hot dishes, and the staff struggled to explain the available options. Due to the limited food selection, it seemed everyone was ordering from the kitchen, resulting in over 15 minutes wait for eggs—even though most guests spent less than 30 minutes at breakfast, making these wait times excessive. It also seems inappropriate to charge guests €30 per day for parking in such a remote location, especially when most arrive by car. This fee could easily be included in the room rate. Overall, while the hotel itself is nice, the food and beverage offerings were disappointing.

We stayed at the hotel for three nights and left with mixed feelings. On the one hand, the front-of-house staff were excellent, exceeding our expectations during check-in and with valet parking. We were also delighted by the expansive spa area, which features a large swimming pool, saunas, and relaxation areas. The room was lovely, and we even received an unexpected upgrade as part of the Accor All loyalty program. The open bathroom design isn’t my preference, but I appreciate the effort to modernise the rooms. However, there were significant drawbacks. First, the breakfast was subpar for a 5-star hotel, notably lacking any hot options in the buffet and offering a limited food selection overall. This absence of hot buffet items meant guests were compelled to order all hot dishes directly from the kitchen, leading to prolonged waiting times. Even more disappointing was the breakfast staff's demeanour. They were rude and consistently ignored us, seemingly because we did not speak French. We felt unwelcome, and when we queried why we had to ask three times for eggs, we received sarcastic comments. Additionally, there was no menu for hot dishes, and the staff struggled to explain the available options. There was also no hot food available in the buffet, which resulted in over a 15-minute wait for eggs—even though most guests spent less than 30 minutes at breakfast, making these wait times excessive. It also seems inappropriate to charge guests €30 per day for parking in such a remote location, especially when most arrive by car. This fee could easily be included in the room rate.

It was a family gateway, thank you for making it so special, the note in the room with the sweets for the children ;))

Beautiful hotel and location, near the beach and center. Very nice room, breakfast and accommodation. Only problem was the room was way to hot (although temperature outside was around 10 °c) and airco was barely doing anything. So sleeping was less enjoyable.

I was very happy with my stay, so much so that I returned soon after. Thank you.