Grosvenor Hotel Adelaide 3 stars

Customer review rating (ALL Rating) 3.9/5 3,873 reviews

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125 North Terrace, Adelaide, SA 5000, PO Box 8095, Station Arcade, 5000 ADELAIDE, Australia

Description

Hotel extras

Welcome to Grosvenor Hotel Adelaide. In the heart of Adelaide's CBD, conveniently located on the cultural boulevard of North Terrace, opposite the Adelaide Convention Centre, Casino and a short 8-minute walk for the Adelaide Oval.

Our accommodation(s)

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Hotel location

Grosvenor Hotel Adelaide

125 North Terrace, Adelaide, SA 5000, PO Box 8095, Station Arcade
5000 ADELAIDE
Australia

GPS:-34.922246, 138.596574

Telephone
Fax +61 8 8407 8866

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets not allowed
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • 100% Non Smoking Property
Near the property
  • Car park

Breakfast

Non contractual photo

Start the day with a delicious breakfast served daily on the Ground Floor Level. Enjoy danishes, cereal, fruit, juice, tea and coffee.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  3.9/5  3,873 reviews

TripAdvisor Rating  3.0/5  3,065 reviews

Well located

Customer review rating 3.0/5

Anonymous Couples - Confirmed reviews ALL

Staff very friendly, the room was very big

Dear Ray & Judy, Thank you for staying with us and for sharing your feedback. We're delighted to hear that you found our hotel well-located and our staff very friendly. We're also pleased to hear that you enjoyed the spaciousness of your room. We appreciate your feedback regarding the carpets in the room and corridors. Rest assured, we will address this with our housekeeping team to ensure a more pleasant stay for our guests. We hope to welcome you back for another enjoyable stay. Sincerely, Sam Front Office Team leader

The services did not justify the cost

Customer review rating 1.0/5

C. Couples - Confirmed reviews ALL

No window. One hand towel, no ice tray, sub standard toilet roll, tv limited On the plus side your free parking was much appreciated.

Dear Patricia, Thank you for sharing your feedback with us. We're sorry to hear that your experience did not meet your expectations. We apologize for any inconvenience caused by the lack of a window in your room and the limited amenities provided. Your comments regarding the hand towel, ice tray, and toilet roll have been noted, and we will address these with our housekeeping team to ensure that our rooms are well-equipped for our guests. We're pleased to hear that you appreciated our free parking. We hope that despite the issues you encountered, you were able to enjoy your stay with us. We value your feedback and hope to have the opportunity to welcome you back for a more comfortable experience in the future. Sincerely, Sam Front Office Team Leader

Disappointed

Customer review rating 3.0/5

Mark R. Business - Confirmed reviews ALL

Staff were great, friendly and helpful. Everything you could ask for. The room conditions of the motel were average and well below the standard I would expect. As an Accor member it’s the worst condition of a motel I have stayed in. Mark

Dear Mark, Thank you for choosing to stay with us and for taking the time to share your feedback. We're delighted to hear that you found our staff to be great, friendly, and helpful. We're sorry to hear that the condition of your room did not meet your expectations. As an Accor member, we understand your disappointment, and we apologize for any inconvenience this may have caused. Your feedback is important to us, and we will address the issues you've raised to ensure we meet the high standards expected from our guests. We appreciate your loyalty and hope to have the opportunity to welcome you back for a more enjoyable experience. Sincerely, Sam Front Office Team Leader

Good stay

Customer review rating 4.0/5

Anonymous Friends - Confirmed reviews ALL

The stay itself was good. The room was a bit tired.

Dear Deryk H., Thank you for your feedback. We're glad to hear that overall, you had a good stay with us. We appreciate your comments about the room and will take them into consideration as we strive to improve our accommodations. We hope to welcome you back for an even better experience in the future. Sincerely, Sam Front Office Team Leader

Value in a great location.

Customer review rating 4.0/5

Stephen D. Solo - Confirmed reviews ALL

Attended LIV golf event for 3 days and stayed in balcony room 406. Some previous reviews were very negative about age, cleanliness etc but my experience was a very positive one. It is over 100 years old, it is a 3 star rated hotel and the room decor is not modern chic. But, the linen was crisp, the pillows as good as most other higher rated hotels, the towels and toiletries more than adequate and the location is 5 star. The vending machine in each foyer is well stocked and about 90% cheaper than buying from room service as you do elsewhere. Staff were good and helpful and even organised to Mail to me a set of earbuds I left in my room. Overall, you probably wouldn’t take a significant other here for a romantic getaway but, if you’re looking for a no fuss comfortable hotel with easy access to anything, give it a go.

Dear Stephen D., Thank you for choosing to stay at Grosvenor Hotel Adelaide and for sharing your detailed feedback. We are delighted to hear that you had a positive experience during your stay with us, especially during the LIV golf event. We appreciate your comments about the hotel's age and decor, and we are glad that you found the room amenities, including the linen, pillows, towels, and toiletries, to be to your satisfaction. We are also pleased to hear that you found our location convenient and that our staff were able to assist you promptly. Your feedback regarding the vending machines is noted, and we are glad that you found them to be a convenient and cost-effective option. We are always looking for ways to improve our guests' experience, and your comments will help us in this regard. Thank you once again for your feedback, and we hope to have the opportunity to welcome you back to Grosvenor Hotel Adelaide in the future. Sincerely, Ishwar Front Office Assistant Night Manager

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Other web-users rate our hotel

  • 2,160 reviews 9.1/10 Location
  • 3,396 reviews 5.2/10 Room
  • 2,354 reviews 9/10 Service
  • 48 reviews 6.4/10 WiFi
  • 1,782 reviews 4.5/10 Comfort
  • 1,484 reviews 4.6/10 Cleanliness
  • 1,262 reviews 2/10 Amenities
  • 761 reviews 3/10 Vibe

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (VAT and tourist tax included) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.