索菲特阿加迪尔海洋温泉酒店 5 星

客户意见评级 (ALL 评级) 4.5/5 402 评论

索菲特阿加迪尔海洋温泉酒店 - Image 1
索菲特阿加迪尔海洋温泉酒店 - Image 2
索菲特阿加迪尔海洋温泉酒店 - Image 3
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Baie des Palmiers, Cité Founty P5, Secteur touristique, 80010 阿加迪尔, 摩洛哥

描述

酒店其他优惠

  • 可俯瞰大海和私家海滩

  • 海洋疗养会所：长期和短期护理服务，包括纤体

  • 还提供：Iyashi Dome、Watermass 以及 Thalassa Sea & Skin 产品

  • 提供停车场和免费无线网络

  • 每日养生项目：瑜伽、交叉训练和健身拳击

我们的客房

酒店位置

索菲特阿加迪尔海洋温泉酒店

Baie des Palmiers, Cité Founty P5, Secteur touristique
80010 阿加迪尔
摩洛哥

GPS:30.3927, -9.597191

电话
传真 +212 5283-88001

抵达和交通

酒店服务

从 办理登记入住手续 - 从 办理退房手续

酒店内
  • 游泳池
  • 停车
  • 穿梭巴士
  • 餐厅
  • 轮椅可通行
  • 健身中心
  • 无限网络
  • 空调
  • 早餐
  • 酒吧
  • 会议室
  • 客房服务

我们的客人评论

我们的客人评论

来自 100% 认证入住过我们酒店客人的评论

发现更多

ALL 评级  4.5/5  402 评论

TripAdvisor 评级  4.5/5  3,666 评论

Disappointing Stay at Sofitel Agadir Thalassa Sea & Spa

Tripadvisor 评级 2.0/5

russdunkin 经 TripAdvisor 认证的评论

I have always held the Sofitel brand in high regard, which is why my girlfriend and I chose to book our stay at Sofitel Agadir Thalassa Sea & Spa. Unfortunately, our recent experience fell significantly short of our expectations due to a series of service and accommodation issues. Upon arrival, we were met with a non-functional air conditioning unit in our room. Despite multiple reports and the intervention of technicians who set it to 16 degrees, the room temperature remained uncomfortably high. This issue persisted until we were moved to another room after seven nights, where the air conditioning also failed to cool the room effectively. On our second day, we faced the inconvenience of having no hot water, forcing us to take cold showers. This was not the start we had hoped for. We encountered further issues with basic amenities. On our first evening, there was no ironing board or hair dryer in the room. Although room service brought an ironing board fairly quickly, the hair dryer took over an hour to arrive (when we were ready to go out for the evening and waiting). When we changed rooms, we had to order them again and it happened for a second time. Additionally, the coffee supplies were not replenished regularly, and on one occasion, the cream provided was off – far below the standards expected from a Sofitel hotel. A particularly distressing issue was the nightly mosquito bites we suffered, exacerbated by the need to sleep on top of the duvets due to the high room temperature. One severe reaction caused my girlfriend's eye to swell shut, significantly impacting her comfort and well-being. We had booked and paid for a room with a "Full Ocean View," but were initially given a "Side View of Ocean" room (see the photo). After seven nights and multiple complaints, we were eventually moved to the correct room type, which we should have received from the start. Lastly, our relaxation was disrupted by ongoing refurbishment within the hotel. The constant noise of angle grinders and hammering severely detracted from the tranquil atmosphere we expected. These issues combined to detract significantly from the relaxing and comfortable stay we had anticipated. The culmination of ineffective air conditioning, mosquito bites, lack of hot water, missing amenities, and insufficient room supplies caused daily inconveniences and discomfort. Moreover, being given a room with a side view of the ocean instead of the full ocean view we had paid for made us feel shortchanged. Given these experiences, I would like to share that I have already lodged a complaint with Expedia. Despite their efforts to reach out to Sofitel Agadir Thalassa on my behalf, they reported that the management team was unresponsive. This lack of communication has been disappointing and has further tarnished my impression of the Sofitel brand. Therefore, I am writing this review to seek a resolution and to ensure future guests do not encounter similar issues.

Amazing!

Tripadvisor 评级 5.0/5

Jennifer P 经 TripAdvisor 认证的评论

I have the most amazing experience at the Sofitel , From the greeting when I was welcomed to the care by Mohamed for breakfast and the amazing service from Ismail at dinner in the beach front restaurant my experience was over the top! The poolside service was incredible and Bakta (sp) who took care of my room I couldn’t have asked for a better experience! Thank you to the entire team for making my stay and first experience with Morocco a beautiful one!

Dear Jennifer, Thank you so much for sharing your wonderful experience at the Sofite Thalassa Sea&Spa . We are thrilled to hear that you enjoyed every aspect of your stay, from the warm welcome to the exceptional service provided by Mohamed at breakfast and Ismail at dinner. We're also pleased that the poolside service and room care by Bakta exceeded your expectations. Your kind words mean a lot to our entire team. We look forward to welcoming you back and making your next stay just as memorable. Best regards, Guest Relations Team

Paradise in Agadir

Tripadvisor 评级 5.0/5

sinead m 经 TripAdvisor 认证的评论

We loved this hotel. The interior design is curated to a very high standard. All of the beach and pool furniture is super comfortable and stunning. The restaurant and beach bar have a great selection of drinks and food. We felt so welcomed by the staff, especially Husain, Ahmed, and Rabab. They went above and beyond to ensure we were comfortable throughout our stay. We will definitely be back.

Dear Guest, Thank you for your wonderful feedback. We are delighted to hear that you loved our hotel and appreciated the high standard of our interior design. It's great to know that you found the beach and pool furniture comfortable and stunning, and enjoyed the selection of drinks and food at our restaurant and beach bar. Your kind words about our staff, especially Husain, Ahmed, and Rabab, mean a lot to us. We are thrilled they made your stay so enjoyable. We look forward to welcoming you back soon! Best regards, Guest Relations Team

Chill experience

Tripadvisor 评级 5.0/5

Klaudia L 经 TripAdvisor 认证的评论

Very nice place to chill, have a drink and eat lunch. Fatima zahrae Raban hostess were profesional and nice. We spend there a beautyfull chilling time during our hollydays in Agadir. We will back here next time for sure. Everything was perfect

Dear Guest, Thank you so much for your wonderful feedback. We're delighted to hear that you had a chill and enjoyable experience at our establishment. It's great to know that you found our place perfect for relaxing, having drinks, and enjoying lunch. We truly appreciate your kind words about Fatima Zahrae and Raban; we'll make sure they receive your compliments. We're looking forward to welcoming you back next time you're in Agadir. Everything will be ready to ensure another perfect experience for you. Warm regards, Guest Relations Team

Great experience

Tripadvisor 评级 5.0/5

Kate D 经 TripAdvisor 认证的评论

Highly recommend Sofitel Agadir Thalassa Sea & Spa - the staff were so friendly and helpful, the breakfast buffet is wide-ranging and delicious and the staff were so attentive. The room was lovely - spacious, comfortable bed, cleaned everyday and bottles of water brought daily. The pool is huge and there are plenty of free sun beds at this time of year. To flag that the food at the restaurants (lunch / dinner / drinks as breakfast was included for us) is fairly expensive but once again the service was great. Really enjoyed our stay and would definitely return - thanks so much!

Dear guest, Thank you so much for your glowing review! We're thrilled to hear that you had such a fantastic experience at Sofitel Agadir Thalassa Sea & Spa. It's wonderful to know that you found our staff to be friendly and helpful, and that you enjoyed the delicious and varied breakfast buffet. We're delighted that you appreciated the spacious and comfortable room, as well as the attentive daily cleaning service and complimentary bottled water. We're also glad that you enjoyed the expansive pool area with plenty of free sun beds. Your feedback regarding the pricing of food at our restaurants is duly noted, and we're pleased that you found the service to be excellent nonetheless. We're delighted that you had such an enjoyable stay and would love to welcome you back in the future! Warm regards, The Sofitel Agadir Thalassa Sea & Spa Team

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其他网络用户评价我们的酒店

  • 275 评论 9.1/10 位置
  • 427 评论 6.5/10 房间
  • 878 评论 8.3/10 服务
  • 171 评论 8.8/10 游泳池
  • 168 评论 6.3/10 清洁度
  • 146 评论 9.6/10 沙滩
  • 125 评论 8.6/10 早餐
  • 96 评论 2.6/10 性价比

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