Sofitel Montreal Golden Mile 5 stars

Customer review rating (ALL Rating) 4.6/5 3,433 reviews

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Sofitel Montreal Golden Mile - Image 1
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1155 Sherbrooke Street West, Montreal - Quebec, H3A 2N3 Montreal, Canada

Description

Hotel extras

  • Gastronomic renowned French Restaurant

  • Located in the city centre, within the fashionable Golden Square Mile.

  • Parking valet service and easy access to public transportation.

  • Large meeting spaces.

  • Gastronomic restaurant Renoir

Our accommodation(s)

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Hotel location

Sofitel Montreal Golden Mile

1155 Sherbrooke Street West, Montreal - Quebec
H3A 2N3 Montreal
Canada

GPS:45.501112, -73.577306

Telephone
Fax +1 514-788-2951

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

LE RENOIR

Currently unavailable

Inspired by French cuisine and infused with international flavours, the restaurant Renoir offers fine, inventive cuisine utilizing local products.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.6/5  3,433 reviews

TripAdvisor Rating  4.5/5  2,902 reviews

Certificate of excellence 2024

Good stay but a pity there were works to redo the restaurant.

Customer review rating 4.0/5

Anonymous Couples - Confirmed reviews ALL

Good stay but a pity there were works to redo the restaurant. Very nice staff at the reception and helful concierge. Our coffee machine in our bedroom did not work

Dear Anne D., We very much appreciate your comments regarding your stay at the Sofitel Montréal Golden Mile. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Marc Pichot General Manager

Customer review rating 1.5/5

Anonymous Business - Confirmed reviews ALL

I am a big fan of Sofitel Montreal, and a diamond member. I was Aware of the renovation being started in the lobby / restaurant so this was not the issue. However given the renovation just started, the entrance lobby area was literally like a construction side with contractors drilling / covering the scaffolding with plank of wood to cover it. I don’t believe this was safe as it is overhead work with people around - would have been best if the lobby was covered overnight so it is safe. Hope the renovation goes well - it was much needed. Good luck

Dear Salih Tolga E., Thank you for taking the time to tell us about your experience at the Sofitel Montréal Golden Mile. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Sofitel Hotels & Resorts, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Marc Pichot General Manager

Excellent customer service and accommodations!

Customer review rating 5.0/5

Barry D. Couples - Confirmed reviews ALL

We were aware ahead of time that the lobby and bar areas were going through a remodel, but that did not deter us from going ahead with the stay. Upon arrival we went to check in on the second floor and found the staff extremely hospitable and courteous. They went above and beyond to make sure that we would have a great experience in Montreal.

Dear Barry D., We very much appreciate your comments regarding your stay at the Sofitel Montréal Golden Mile. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Marc Pichot General Manager

Well located, great staff.

Customer review rating 4.5/5

S+s Business - Confirmed reviews ALL

Sofitel Montréal Golden Mile has been my go to business hotel for almost two decades. The current renovation was a surprise... but I am looking forward to the results.

Dear Stephen F., Thank you for taking the time to tell us about your experience at the Sofitel Montréal Golden Mile. At Sofitel Hotels & Resorts, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We are looking forward to welcoming you back to Sofitel Montreal Golden Mile. Sincerely, Marc Pichot General Manager

Construction Communication

Customer review rating 2.0/5

Dr. H. J. Business - Confirmed reviews ALL

While the service was excellent, my bed didn't have any cover sheets (literally, on my bed, there was the sheet that goes on the mattress pad, and then the duvet, no cover sheet (I thought the Sofitel would double or triple-sheet beds. There wasn't one sheet). Also, I stayed at Sofitel Montreal for my mother's birthday. If I knew there was construction/improvements at the hotel, I would have stayed somewhere else (I didn't see any "Improvement" message on the website when I booked my room, nor have I received any notification email about construction interuptions before my stay. This is deception). No need to contact me. Good luck.

Dear Hicham J., Thank you for taking the time to tell us about your experience at the Sofitel Montréal Golden Mile. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Sofitel Hotels & Resorts, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Marc Pichot General Manager

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Other web-users rate our hotel

  • 611 reviews 9.5/10 Location
  • 1,168 reviews 7.7/10 Room
  • 1,543 reviews 9/10 Service
  • 15 reviews 5.2/10 WiFi
  • 324 reviews 8.3/10 Cleanliness
  • 190 reviews 6.7/10 Breakfast
  • 44 reviews 3.1/10 Wellness Area
  • 34 reviews 0.9/10 Pool

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