ノボテルパリトゥールエッフェル 4 つ星

お客さまの声 (確認済みレビュー アコーホテルズ) 3.9/5 3,262 件のレビュー

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61 quai de Grenelle, 75015 パリ, フランス

説明

ホテルのその他の情報

  • ダウンタウンエリアに位置する、エッフェル塔から徒歩10分の場所に位置するホテル

  • 専用の有料駐車場がございます。

  • 屋内温水プール：サウナとフィットネスセンターは有料です（要予約）

  • ファミリールーム、Wi-Fi ご利用可

  • 30のミーティングルーム、3,000 m²の柔軟性の高いスペース

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ホテル所在地

ノボテルパリトゥールエッフェル

61 quai de Grenelle
75015 パリ
フランス

GPS:48.849778, 2.282836

電話番号
ファックス +33 1 40 58 24 44

アクセスと交通機関

ホテルサービス

チェックインはからです - チェックアウトはです

敷地内
  • プール
  • 駐車場
  • レストラン
  • 車椅子でのご利用に対応
  • フィットネスセンター
  • Wifi
  • エアコン
  • 朝食
  • バー
  • 会議室
  • 全館禁煙
  • ルームサービス

お客様のご意見

お客様のご意見

実際の宿泊者100%の認証口コミ

詳細はこちら

確認済みレビュー アコーホテルズ  3.9/5  3,262 件のレビュー

トリップアドバイザーの評価  3.5/5  6,265 件のレビュー

Very bad service

トリップアドバイザーの評価 2.0/5

Anastasios B トリップアドバイザー認証口コミ

Very poor service The elevators are not enough for the number of rooms of the hotel.You have to wait 5-10 minutes or more to go to the reception stuffed among many many people especialy in hot times like breakfast hours etc Breakfast was very poor The alarm started sounding around 1 am and there was very rude response from the front desk regarding this I will never stay again in this hotel

Very convenient locale, friendly staff, rooms well portioned and laid out, a very enjoyable stay

トリップアドバイザーの評価 5.0/5

NowMoreWellTravelled トリップアドバイザー認証口コミ

Longer stay (6 nights) with daughter on our first visit to Paris. [Daughter with a smattering of French, reviewer only knew enough to apologise for lack of French and politely ask if they spoke English!] The location was incredibly convenient, near major attractions and to a RER station so easy access to Zones 1-3 of Paris. Staff were very accommodating at our late check-in, especially front desk/ Accor Welcome desk staff who kindly helped out with I discovered I had accidentally packed a US and not EU charger! Her advice to use the local Monprix led us to discover a very handy department store that had prepared food, groceries and snacks, clothes that we needed to buy and of course both EU chargers and adaptors galore! Service was maintained throughout our stay, especially in the breakfast area the 3 times we eat there.

Dear NowMoreWellTravelled, Thank you for sharing your experience with us! We're delighted to hear that you had a very enjoyable stay at Novotel Paris Centre Tour Eiffel during your visit to Paris. It's wonderful to know that you found our hotel's location incredibly convenient, with easy access to major attractions and transportation. We're glad our staff could assist you with your late check-in and provide helpful advice, especially regarding the charger situation. We strive to ensure that our guests have everything they need for a comfortable stay, and we're pleased that you found the service maintained throughout your visit. We hope you had a memorable time exploring the beautiful city of Paris with your daughter, and we would be honored to welcome you back for another wonderful stay in the future. Warm regards, Marie Bourguignon Guest Relation Manager

Don’t stay unless you want to sleep in a sauna

トリップアドバイザーの評価 2.0/5

Pjsinghuk トリップアドバイザー認証口コミ

We have just arrived at the hotel today and are staying for 3 nights. Amazing location and reception area very nice. Staying with kids in family room. Very nice view. Just writing this as extremely disappointed with room. Extremely hot, like sauna. No ventilation, fans not working. Tried everything, called reception three times throughout the day with no one even come to take a look. Not even an offer of fan( looks like this is a known problem). Struggling to sleep. Kids want to sleep in the corridor as AC seems to be working there and it is much cooler. Earlier today we had to leave hotel room door open to cool room down. Do not stay here. There are many same hotels in vicinity. It is not cheap and this is terrible. 3 calls and no response.

Dear Pallavi, Thank you for taking the time to share your feedback with us. We apologize for the inconvenience you experienced during your stay at Novotel Paris Centre Tour Eiffel. We are deeply sorry to hear about the issues you encountered with the temperature and ventilation in your room. Your comfort is our top priority, and it is disappointing to learn that we fell short in providing you with a pleasant stay. Please rest assured that we take your comments seriously, and we will investigate the matter further to ensure that such issues are addressed promptly. Additionally, we will review our procedures to improve our responsiveness to guest concerns. We understand the importance of a comfortable and enjoyable stay, especially when traveling with children, and we regret that we did not meet your expectations in this regard. We hope to have the opportunity to welcome you back in the future and provide you with the exceptional experience that you deserve. Warm regards, Marie Bourguignon Guest Relation Manager

2重の請求＋問い合わせに対する返答無し

お客さまの声 0.5/5

Wake ビジネス - 確認済みレビュー すべて

予約番号NCPLBMBT自体は快適なものでした。 一方で、キャンセルしたはずの予約番号NCKLBVRHの予約が残っており、上記NCPLBMBTの3月23日チェックインの際にもこのNCKLBVRHの件については一先触れられなかった。 さらに、帰国後貴社にこの内容の問い合わせを入れるも現在のところ何の反応もない。

おはようございます、ウェイク様 まず最初に、お客様にご迷惑をおかけして申し訳ございません。二重請求やお問い合わせに対する回答がないことに関して、ご心配されていることを理解しております。 お客様の予約番号NCKLBVRHに関する二重予約は解消され、対応する返金が行われております。お支払い方法によっては、返金処理に数日かかる場合がございますので、ご了承ください。 また、お問い合わせに対する返答の遅れについてもお詫び申し上げます。お客様への返信はできるだけ早急に行うよう努めておりますので、今しばらくお待ちいただきますようお願い申し上げます。 何かご質問やご不明点がございましたら、お気軽にお問い合わせください。この度のご不便をおかけしたことを重ねてお詫び申し上げます。 敬具、 Marie Bourguignon Guest Relation Manager Novotel Paris Centre Tour Eiffel 61. Quai de Grenelle 75015 Paris H3… Facebook / Instagram: Novotel Paris Centre Tour Eiffel https://www.accorhotels.com/fr/hotel-3546-novotel-paris-centre-tour-eiffel/index.shtml

Great Location to Eiffel Tower

トリップアドバイザーの評価 4.0/5

UNESCOtravelers100 トリップアドバイザー認証口コミ

The location was great! Close to most major attractions and restaurants. The hotel overlooks the Statue of Liberty replica. From the front of the hotel in the middle of the road, you can see the beautiful and amazing Eiffel Tower. Our room was a street view, we saw a movie being filmed. The room was not that big, good enough for two people. The most important thing was it was clean. I had one issue which took quite some time for the hotel staff to resolve. I was showering, and washing my hair, there was no shampoo in the dispenser. My husband called the housekeeper and they took about 30 minutes to bring up a new dispenser. It was painful, standing in the shower waiting. Overall the location of this hotel is in a very good area. Taxi/Uber is available right in front of the hotel.

Thank you for sharing your experience at Novotel Paris Centre Tour Eiffel. We're delighted to hear that you, 100 Countries 7 Continents, enjoyed our great location, close to major attractions and restaurants. It's wonderful that you were able to enjoy the view of the Eiffel Tower and even witnessed a movie being filmed from your street-view room. We apologize for the inconvenience you experienced with the shampoo dispenser and the delay in resolving it. We'll address this with our housekeeping team to ensure it doesn't happen again. Overall, we're pleased that you found our hotel to be in a very good area, with convenient taxi/Uber access. We hope to welcome you back for another enjoyable stay in the future. Best regards, Marie Guest Relations Manager

との提携 TripAdvisor

その他のウェブユーザーの評価

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  • 38 件のレビュー 6.1/10 インターネット
  • 1,405 件のレビュー 4.4/10 快適さ
  • 1,252 件のレビュー 6.3/10 朝食
  • 1,178 件のレビュー 4.8/10 清潔さ
  • 924 件のレビュー 4.4/10 設備

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パリのすべてのホテル

料金に近い客室カテゴリーの1名様1泊の料金です (朝食、追加サービスを除く)。これは、本日 https://all.accor.com/ のウェブサイトで掲載された、今後 20 日以内の1泊分の当該宿泊施設のすべての税金 (VATおよび旅行者税を含む) 込みの最低公示価格に相当します。期間や予約状況により異なります。この料金は予約時にのみ保証されます。すべての予約 (海外) は、ホテルが所在する国の通貨で支払われます。予約時に確認した、ホテルが所在する国の通貨での金額のみが保証されます。お客様の通貨へ換算した場合の概算値を提示することはできますが、これは契約上のものではありません。お支払い時に、銀行から銀行手数料および/または為替手数料が請求される場合があります。