Sofitel Melbourne on Collins 5 stars

Customer review rating (ALL Rating) 4.7/5 7,781 reviews

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Sofitel Melbourne on Collins - Image 1
Sofitel Melbourne on Collins - Image 2
Sofitel Melbourne on Collins - Image 3
Sofitel Melbourne on Collins - Image 4
25 Collins Street, 3000 MELBOURNE, Australia

Description

Hotel extras

  • 5-star luxury in the heart of the Melbourne's shopping, theatre and business precincts

  • Spacious accommodation with breathtaking views over Melbourne landscape

  • Exclusive Club Lounge that offers club guests that elevated French joie-de-vivre experience

  • Sophisticated modern dining with vibrant contemporary French flair at No35 restaurant

  • Unique signature cocktails & refined exclusive ambience at Atrium Bar on 35

Our accommodation(s)

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Hotel location

Sofitel Melbourne on Collins

25 Collins Street
3000 MELBOURNE
Australia

GPS:-37.813504, 144.973355

Telephone
Fax +61 3 9650 4261

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.7/5  7,781 reviews

TripAdvisor Rating  4.5/5  6,394 reviews

Certificate of excellence 2024

Beware of Double Charging for Accommodation

TripAdvisor rating 1.0/5

Jenny S TripAdvisor review

As this is the second time this has happened to me I feel compelled to write this review. My husband and I spent this past weekend 27/4 & 28/4 at the hotel through a Luxury Escapes experience. We had a Prestige Suite with Club Benefits. It was a pleasant experience, however, the hot canapes were rather underwhelming. The payment was made through LE and this was confirmed by the person at reception at checkout 'You are all good to go, this was paid through LE' he said. Imagine my surprise when I discovered a large amount was sitting in my 'pending' account on my bank statement, not the $100 for incidentals which was originally told to us. I immediately queried this last night and was told someone would call me back - no one did. I emailed the Club Sofitel team, no response. I called the desk this morning and was offhandedly told that the account would be credited but it would take a few days for the bank to clear the amount despite the fact that this was affecting our credit limit. No explanation was given and this really irritated me because the same thing happened last year when 3 rooms were paid for prior to checking in and the exact same thing happened with amounts being withheld for accommodation expenses despite it being paid for already. It took a while (days) for the accounts department at the hotel to sort this debacle out!! I would suggest people be very mindful of this, if you don't check your account you could be paying double. It has left a very bad taste for sure, doubt whether Sofitel Melbourne will be seeing us again anytime soon......

Dear Jenny, I want to express my gratitude for taking the time to share your review on Trip Advisor. Your feedback is invaluable to us, and I regret to learn of your disappointment with your recent experience. I was appreciative of your comments a lapse in service delivery on our behalf. I apologise that this occurred and have spoken at length with our team regarding this matter. Once again, please accept our sincerest apologies for any inconvenience you may have encountered. We truly value your patronage and hope to have the opportunity to welcome you back in the future.

Great friendly hotel

Customer review rating 4.0/5

Hank P. Solo - Confirmed reviews ALL

Efficient and welcoming

Dear Hendrik, We very much appreciate your comments regarding your stay at the Sofitel Melbourne on Collins. It is always a pleasure to receive positive feedback. I will share your kind words with our team as welcoming, safeguarding and taking care of our guests is at the heart of what we do and who we are. Please accept our apologies that the dinner did not live up to your expectations on this occasion. Thank you again for sharing your experience, and we truly hope your next visit will be even more pleasant and wishing you a wonderful week ahead. Sincerely, Dagmara Bieda Executive Secretary to General Manager Sofitel Melbourne on Collins

Customer review rating 4.5/5

Don P. Couples - Confirmed reviews ALL

We were celebrating our Wedding Anniversary and very much appreciate Receiving a Bottle of Champagne from you to assist in our celebrations Many Thanks

Dear Don, We very much appreciate your comments regarding your stay at the Sofitel Melbourne on Collins. It is always a pleasure to receive positive feedback. I will share your kind words with our team as welcoming, safeguarding and taking care of our guests is at the heart of what we do and who we are. The health, safety and well-being of our guests also remains our top priority and our hotel has introduced intensified hygiene and prevention measures to ensure your safety. Thank you again for sharing your experience, and we truly hope your next visit will be even more pleasant and wishing you a wonderful week ahead. Sincerely, Dagmara Bieda Executive Secretary to General Manager Sofitel Melbourne on Collins

Staff needs more training

Customer review rating 1.5/5

Anonymous Business - Confirmed reviews ALL

The facility was good but the staff can be better trained. Mainly at the No 35 restaurant. On the very first night we arrived we wanted to have dinner at the restaurant. The lady at the front desk was not very helpful at all. We were two guests and told that the restaurant doesnt have capacity which was hard to believe. Then she took our room numbers and contact details, agreed to let us know whether we could have dinner the next day at least because we were staying 2 nights. We never heard from her. We were there for a conference and the organizers arranged the breakfast to be picked up at the reception as we had an early flight to catch. We came to the reception the night before check out and informed about the arrangements as we anticipated some issues the next day judging by the capacity of your staff. On the day we were checking out as we expected the take away food was not ready, morning reception guy did not even know such an arrangement was in place. We felt that your staff was not accountable for what they are speaking or doing. From the restaurant to front desk they exhibited the same irresponsible traits which was not expected from a chain life Sofitel. Overall its a disappointing experience after all.

Home in Melbourne

Customer review rating 5.0/5

Peter Couples - Confirmed reviews ALL

All went very well

Dear Peter, We very much appreciate your comments regarding your stay at the Sofitel Melbourne on Collins. It is always a pleasure to receive positive feedback. I will share your kind words with our team as welcoming, safeguarding and taking care of our guests is at the heart of what we do and who we are. The health, safety and well-being of our guests also remains our top priority and our hotel has introduced intensified hygiene and prevention measures to ensure your safety. Thank you again for sharing your experience, and we truly hope your next visit will be even more pleasant and wishing you a wonderful week ahead. Sincerely, Dagmara Bieda Executive Secretary to General Manager Sofitel Melbourne on Collins

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Other web-users rate our hotel

  • 1,117 reviews 9.7/10 Location
  • 2,880 reviews 8.6/10 Room
  • 3,501 reviews 9.2/10 Service
  • 15 reviews 7.3/10 WiFi
  • 810 reviews 7.6/10 Comfort
  • 739 reviews 7.2/10 Food
  • 722 reviews 8/10 Amenities
  • 539 reviews 7.9/10 Cleanliness

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (VAT and tourist tax included) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.