Sofitel Legend Metropole Hanoi 5 gwiazdki

Ocena klientów (Ocena ALL) 4.8/5 Liczba opinii: 3 559

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15 Ngo Quyen Street, Hoan Kiem District, 100000 HANOI, Wietnam

Opis

O hotelu

  • "Nagradzana kuchnia wietnamska, francuska i europejska"

  • "Piękny ogród, odkryty basen, spa i siłownia"

  • Idealne miejsce na wypoczynek i podróże służbowe

  • "Najlepsza lokalizacja w pobliżu Opery i Starej Dzielnicy"

  • "Mocny charakter, historia, spokój i romantyczna tematyka"

Nasze pokoje

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Lokalizacja hotelu

Sofitel Legend Metropole Hanoi

15 Ngo Quyen Street, Hoan Kiem District
100000 HANOI
Wietnam

Pozycja GPS:21.025616, 105.856115

Telefon
Faks +84 24 3826 6920

Dojazd i transport

Usługi hotelowe

Zameldowanie od: - Wymeldowanie do:

Na miejscu
  • Basen
  • Restauracja
  • Dostęp dla osób na wózkach inwalidzkich
  • Centrum fitness
  • Wi-Fi
  • Klimatyzacja
  • Śniadanie
  • Bar
  • Sale konferencyjne
  • Obsługa hotelowa
W pobliżu obiektu
  • Parking

Opinie naszych gości

Opinie naszych gości

100% potwierdzonych opinii gości, którzy zatrzymali się w naszym hotelu

Dowiedz się więcej

Ocena ALL  4.8/5  Liczba opinii: 3 559

Ocena TripAdvisor  5.0/5  Liczba opinii: 8 659

Certyfikat Doskonałości 2024

Excellent Heritage Property, a Destination by itself!

Ocena na stronie TripAdvisor 5.0/5

RoysonEmmanuelKwan Friends getaway - Opinia zatwierdzona w TripAdvisor

Came with a fellow Platinum member friend. Hotel lobby was adequately staffed and check in was a breeze at Metropole Lounge. Special mention must go to the following people 1. Tran Phuong Dzung( F.O Manager) 2. Do Duc Phong (Head Butler) 3. Ms Tracy(Metropole Lounge) 4. Mr Nguyen Dinh Tun (Personal Butler for Room 557) To the GM George Koumendakis, thank you and your team for the attention to detail in the operational areas of the Metropole Lounge, Housekeeping and Room allocation. We were offered a private tour of the bunker outside the regular timing by your Heartist Mr Tun, and an extra glass of champagne was offered despite evening cocktail hours being over. Your main Breakfast Restaurant Manageress was amazing, always happy to please and making small conversations with us. Welcome drink cocktails were excellent at Angelina. Your team were very proactive in helping us with booking of transport to Sapa and were always checking on us. We are so sorry we couldn’t remember all the names of all we have encountered, but their acts of kindness and genuine hospitality has touched us. Will definitely be back soon!

Dear RoysonEmmanuelKwan, We are absolutely delighted to receive your wonderful review and would like to extend our heartfelt gratitude for your kind words about your recent stay at Sofitel Legend Metropole Hanoi. It is truly a pleasure to have guests like you who appreciate the heritage and history of our hotel. We are thrilled to hear that our staff, including Tran Phuong Dzung, Do Duc Phong, Ms Tracy, Mr Nguyen Dinh Tan, and our Breakfast Restaurant Manageress, exceeded your expectations with their exceptional service. Our team takes pride in providing personalized attention to our guests, and it's wonderful to hear that you felt valued and cared for during your stay. We are particularly pleased that you enjoyed the Metropole Lounge and the services offered by our team, including the private tour of the bunker and the extra glass of champagne. Our team is committed to providing memorable experiences for our guests, and we're glad that you appreciated these special touches. We also appreciate your feedback about our breakfast restaurant and the excellent service provided by our team. We're happy to hear that you enjoyed the welcome drink cocktails at Angelina and that our team was proactive in helping you with booking transport to Sapa. We would like to thank you again for your wonderful review and for choosing Sofitel Legend Metropole Hanoi as your destination. We're thrilled to have guests like you who appreciate our heritage and history, and we look forward to welcoming you back soon. Best regards, George Koumendakos General Manager Sofitel Legend Metropole Hanoi

Perfect stay in a fantastic hotel

Ocena na stronie TripAdvisor 5.0/5

lph2007 Opinia zatwierdzona w TripAdvisor

We spend 3 nights in a Metropol suite in the Heritage building including breakfast. The pros Great location, Very spacious room with high ceiling, Beautiful design of the room with a lot of attention paid to the details, Room available early in the morning (really appreciated after a 12hours flight), Great butler service until the end of our stay, Really good quality of the food during tea time and cocktail time, Great quality of the breakfast and dinner (pho soup). Excellent service in general (reception, front desk, food & beverage), Really interesting tour in the hotel bomb shelter with a very knowledgable guide. The cons The Opera building is pretty big (7 floors) compared to the Heritage one (3 floors) and alters the charm of the place. Overall, a great, and certainly the best place of our tour in Vietnam.

Dear lph2007, I am thrilled to receive your feedback and thank you for taking the time to share your wonderful experience at Sofitel Legend Metropole Hanoi. It is our pleasure to have had you stay with us and we are delighted to hear that you had a perfect stay in our iconic Metropole suite in the Heritage building. We are particularly grateful for your kind words about our hotel's location, room design, and attention to detail. We are proud of our heritage building's unique character and architecture, and it is wonderful to hear that you appreciated its charm. Our butler service is designed to provide a personalized and seamless experience, and we are happy to hear that you received exceptional service throughout your stay. We are also delighted to hear that you found our staff to be excellent in providing service throughout the hotel. Our team is dedicated to providing warm and attentive service to every guest, and it is wonderful to hear that you felt valued and cared for during your stay. Lastly, we are thrilled to hear that you found our hotel tour of the bomb shelter to be interesting and informative. Our team works hard to ensure that our guests have a memorable and enriching experience during their stay. Once again, thank you for choosing Sofitel Legend Metropole Hanoi as your home away from home during your tour in Vietnam. We are honored to have been your best experience during your travels and look forward to welcoming you back again soon. Sincerely, George Koumendakos General Manager Sofitel Legend Metropole Hanoi

Simply the best to quote

Ocena na stronie TripAdvisor 5.0/5

Replevin2015 Opinia zatwierdzona w TripAdvisor

As very experienced travellers we have seen most things good and bad in the far east.We find it difficult to fault the rooms in the new wing, the service, quality of the food or staff..Wonderful location too.We feel safe in Hanoi and feel we can trust the hotel and staff.When we encountered a rogue taxi driver, we encouraged him to the hotel door with the lure of payment and let the concierge do the rest, very well. The only negative was delinquent children around the pool at weekends but that is the fault of parents, not the hotel.

Dear replevin2015, Thank you so much for taking the time to share your wonderful experience at our hotel! We're thrilled to hear that you've enjoyed every aspect of your stay, from the comfort of your room to the quality of our food and service. We're proud to have a team that goes above and beyond to ensure our guests feel safe and well taken care of. We're also grateful for your feedback on our location and the measures we take to ensure our guests' safety. We're happy to have been able to help resolve the issue with the rogue taxi driver. Regarding the children around the pool, we understand your concern and appreciate your understanding. We'll continue to do our best to maintain a peaceful and enjoyable atmosphere for all our guests. Thank you again for your kind words and for choosing to stay with us. We hope to welcome you back to Hanoi soon! Sincerely, George Koumendakos General Manager Sofitel Legend Metropole Hanoi

Best breakfast buffet you will ever experience!

Ocena na stronie TripAdvisor 5.0/5

cjhn08 Opinia zatwierdzona w TripAdvisor

This is a lovely hotel with attentive and kind staff and the beds and rooms are very comfortable. The star of our stay though was the breakfast buffet, the absolute best we have ever experienced anywhere in the world! So much variety it was overwhelming, and it was all so good! The tour of the bunker was interesting, but no need to go out of your way to take it, do it if it is convenient to do. The pool bar has a great atmosphere, however our cocktails were, lets say, interesting. But again, wonderful staff, everywhere in the hotel.

Dear cjhn08, Thank you very much for taking the time to share your experience at Sofitel Legend Metropole Hanoi. We are delighted to hear that you enjoyed our breakfast buffet and found it to be the best you have ever experienced. It is always encouraging to receive positive feedback regarding our food offerings. We are also pleased that you found our staff to be attentive and kind, and that you enjoyed the comfort of our beds and rooms. Your comments regarding the tour of the bunker and the pool bar have been duly noted, and we will take steps to improve in those areas. We appreciate your kind words and look forward to welcoming you back to Sofitel Legend Metropole Hanoi in the future. Sincerely, George Koumendakos General Manager Sofitel Legend Metropole Hanoi

Excellent

Ocena na stronie TripAdvisor 5.0/5

David T Opinia zatwierdzona w TripAdvisor

Great location, excellent facilities and top notch service. Our room was not huge but was well laid out and had everything we needed. It was in good condition – and things like the double glazed windows to minimise noise were really appreciated. The buffet breakfast is excellent, with a wide selection of food. The courtyard pool, bar, etc are very relaxing, particularly as a peaceful space in the middle of Hanoi. I found the pillows in the room too soft, but within 15 minutes of a call I had a nice firm pillow delivered to the room. Plentiful drinking water is provided to the room and regularly topped up, which was much appreciated since the temperatures were very hot and humid during our visit. It is not cheap but it is very hard to find fault with the Metropole. Worth a mention – the hotel offers guests a free tour of a bunker complex under the hotel, which was used by hotel guests during the American war. We found the tour very interesting, and hearing the stories of that time from our guide, who was a small boy living in the city at the time, was very moving. You need to book this tour with the concierge earlier in the day.

Dear R4666SRdavidt, Thank you for taking the time to share your detailed feedback about your recent stay at Sofitel Legend Metropole Hanoi. We are delighted to hear that you enjoyed our great location, excellent facilities, and top-notch service provided by our staff. It's wonderful to know that your room, despite not being huge, had everything you needed and was well laid out. We are pleased that you appreciated the effort we put into maintaining the room in good condition and for providing amenities such as double-glazed windows to minimize noise disturbances. We are thrilled that you enjoyed the buffet breakfast with a wide selection of food and found the courtyard pool and bar to be relaxing. Your feedback about the pillows in the room being too soft is appreciated, and we are glad that we were able to promptly address this issue by delivering a firmer pillow to your room. We are happy to hear that you found the complimentary tour of the bunker complex under the hotel to be interesting and moving, and that you enjoyed hearing the stories from our guide. Thank you for choosing to stay with us and for sharing your positive experience. We look forward to welcoming you back to Sofitel Legend Metropole Hanoi for another memorable stay. Sincerely, George Koumendakos General Manager Sofitel Legend Metropole Hanoi

Partner: TripAdvisor

Recenzje naszego hotelu napisane przez podróżnych

  • 704 Liczba opinii 9.5/10 Lokalizacja
  • 852 Liczba opinii 8.5/10 Pokój
  • 1 805 Liczba opinii 9.4/10 Obsługa
  • 530 Liczba opinii 9/10 Jedzenie
  • 517 Liczba opinii 9.3/10 Klimat
  • 330 Liczba opinii 9.3/10 Śniadanie
  • 265 Liczba opinii 6.2/10 Komfort
  • 140 Liczba opinii 9.2/10 Czystość

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