Pullman Miami Airport 4 stars

Customer review rating (ALL Rating) 4.0/5 1,357 reviews

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5800 Waterford District Drive, 33126 Miami, United States

Description

Hotel extras

  • Complimentary shuttle to and from Miami Airport. Hours 4.30am-12.00 midnight

  • Beautiful pool by the lagoon with a cascade waterfall.

  • Over 11,000 sq ft of spectacular meeting and event space.

Our accommodation(s)

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Hotel location

Pullman Miami Airport

5800 Waterford District Drive
33126 Miami
United States

GPS:25.7819722, -80.291622

Telephone
Fax +1 305-262-9049

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets welcome
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property

Tavolo

Serves classic Mediterranean dishes, executed simply and brilliantly. We select the finest seasonal ingredients.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.0/5  1,357 reviews

TripAdvisor Rating  4.0/5  4,959 reviews

Certificate of excellence 2024

Old with fewer facilities but the staff were great.

Customer review rating 3.5/5

Alex C. Couples - Confirmed reviews ALL

The staff were really helpful and friendly. The hotel falls short, in my opinion, of the Pullman standard. When we arrived there were no staff to manage the luggage, although one turned up after we had the key. In the morning, no one was available as he was "out driving". There was no minibar nor room service. The restaurant was closed (I suspect as it was a Monday). Food was available from the bar but there were no tables available when we were there so we had to juggle the food. All of that being said, the food was good, the bed comfortable - we slept well - the shower was good. All that was really necessary for an airport hotel that we overnighted at while on our way somewhere else (New Orleans).

Dear Alex C., We very much appreciate your comments regarding your stay at the Pullman Miami Airport. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Victoria Jackson Assistant Front Desk Manager

Great stay

Customer review rating 5.0/5

Rey V. Business - Confirmed reviews ALL

I stayed for 3 nights for a business trip and it was perfect. It had everything I needed, the location was great, the staff was great, the price was great. I'd recommend this to anyone looking to relax and enjoy the pool or the view.

Dear Reynaldo V., We very much appreciate your comments regarding your stay at the Pullman Miami Airport. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Victoria Jackson Assistant Front Desk Manager

Mediocre

Customer review rating 2.5/5

Ryan/ashley Couples - Confirmed reviews ALL

Toilet was clogged before we even were able to use it. Bed was awful, sat in it and the middle caved in. TV was awful to use, all the channels were opposite each other. When we called for someone to fix the toilet no one answered on any of the working areas. Finally got through to someone on the hotel operations. Only good thing was we were able to keep our luggage there till check in, and the free shuttle to the airport. Otherwise awful experience

Dear Mr. B., Thank you for taking the time to provide feedback on your recent stay at our hotel. We sincerely apologize for the multiple issues you encountered, which clearly did not meet the high standards we aim to provide for our guests. It's very disappointing to hear about the conditions of the toilet, bed, and TV, as well as the difficulties in reaching our staff for assistance. We understand how these inconveniences can impact the overall experience and we are truly sorry that your stay was not satisfactory. We are taking immediate action to address these issues, including reviewing our maintenance procedures and ensuring that our communication lines are more responsive to guest needs. We appreciate you noting the positive aspects of your visit. However, we recognize that the overall experience fell short. We are committed to improving our services and facilities to ensure that all guests have a comfortable and enjoyable stay. We would welcome the opportunity to regain your trust and hope you will consider staying with us again in the future. Please feel free to reach out directly to me, and we will make every effort to ensure your next experience is positive in every respect. Warm regards, Andree Lopez Front Office Supervisor

Very good

Customer review rating 5.0/5

Sandra N. Families - Confirmed reviews ALL

Very good condition and comfortable.

Dear Sandra N., We very much appreciate your comments regarding your stay at the Pullman Miami Airport. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Victoria Jackson Assistant Front Desk Manager

Shuttle service Ex

Customer review rating 4.5/5

Anonymous Couples - Confirmed reviews ALL

Good room. Enjoyed bar food.

Dear James S., We very much appreciate your comments regarding your stay at the Pullman Miami Airport. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Victoria Jackson Assistant Front Desk Manager

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Other web-users rate our hotel

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  • 22 reviews 6.1/10 WiFi
  • 574 reviews 4.5/10 Cleanliness
  • 570 reviews 4.9/10 Comfort
  • 415 reviews 5/10 Vibe
  • 367 reviews 6.2/10 Food

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