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WELCOME TO FORMER RAFFLES AMBASSADORS / FAIRMONT PRESIDENT CLUB / SWISSÔTEL CIRCLE MEMBERS

I used to be a member of the Raffles, Fairmont and/or Swissôtel loyalty programmes. How do I log in my Le Club AccorHotels account ? How can I carry on using my Fairmont President's Club voucher as a member of Le Club AccorHotels ?
How can I carry on using my Swissôtel Awards as a member of Le Club AccorHotels ?
I need help following the merger between Le Club AccorHotels and the Raffles, Fairmont and Swissôtel loyalty programmes. Who should I contact ? The Le Club AccorHotels card I had before 2 July 2018 has not been merged with my Raffles Ambassadors, Fairmont President's Club and/or Swissôtel Circle card. How do I obtain the correct status ? The Accor Plus card I had before 2 July 2018 has not been merged with my Raffles Ambassadors, Fairmont President's Club and/or Swissôtel Circle card. How do I obtain the correct status ? Will I still earn airmiles with my airline loyalty programmes when I stay at a Raffles, Fairmont or Swissôtel hotel after 2 July 2018 following the merger between the Raffles Ambassadors, Fairmont President's Club and Swissôtel Circle programmes and Le Club AccorHotels ? I booked my stay at a Raffles, Fairmont or Swissôtel hotel before 2 July 2018. Is my stay eligible to earn points ? I used to be a member of the Raffles, Fairmont and/or Swissôtel loyalty programme(s). Will you send me a Le Club AccorHotels card through the post? I used to be a member of the Raffles, Fairmont and/or Swissôtel loyalty programme(s). Where can I find all my information and past activity ?

We have updated the programme’s General Conditions of Use to reflect these new features. These General Conditions of Use will automatically come into effect on 1st January 2017. We invite you to read them now: