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How to cancel / change my reservation

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To cancel or change your reservation, please log in.

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When can I get into my room ?

When making your reservation, you can check this information in the sales conditionsfor the rate, in the "Check-in time" section. The check-out time varies depending on the hotel.

In some hotels, we also offer early check-in, which allows you to enter the room earlier. You can book this online via our websites. All you need to do is select this service before confirming your reservation.

This is a paying service and is subject to the hotel's rate conditions.

This response has been useful ?

We have updated the programme’s General Conditions of Use to reflect these new features. These General Conditions of Use will automatically come into effect on 1st January 2017. We invite you to read them now: