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How to cancel / change my reservation

Consult our FAQ
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To cancel or change your reservation, please log in.

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Reservations

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If I booked online, can I contact the hotel directly to change or cancel my reservation ?

You can contact the hotel directly to change or cancel a reservation booked online. However, you must refer to the sales conditions for the rate reserved because some rates have specific conditions for changes or cancellations.

Check these terms and conditions to find out if you can contact the hotel to change your reservation.

This response has been useful ?

We have updated the programme’s General Conditions of Use to reflect these new features. These General Conditions of Use will automatically come into effect on 1st January 2017. We invite you to read them now: