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How to cancel / change my reservation

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I need to cancel my reservation. Can I be refunded ?

If your plans change, you can cancel your reservation if the sale and cancellation conditions allow you to do so.

Otherwise, any non-cancelled reservation will be charged for all or part of your stay depending on the sales conditions for the rate reserved.

For some rates, cancellation of a reservation may be subject to conditions. Please consult the sales conditions associated with the rate in the "Cancellation deadline" clause. We remind you that prepaid reservations cannot be refunded.

To find out more, please refer to the terms and conditions of sale .

This response has been useful ?

We have updated the programme’s General Conditions of Use to reflect these new features. These General Conditions of Use will automatically come into effect on 1st January 2017. We invite you to read them now: