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nights' stay in a participant hotel
to receive your card

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How to cancel / change my reservation

Consult our FAQ
You have an account ?

To cancel or change your reservation, please log in.

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You have booked

I lost my reservation number, how can I find it  ?

There are four ways of finding out your reservation confirmation number :

  1. 1 Check your inbox to see if you received an email confirmation of your reservation. The reservation number contains eight letters
    If you have not received an email, please check in your junk folder.
  2. 2 Go to your profile by clicking "Log in" to send the email again.
  3. 3 Contact your hotel directly in order to check your reservation with them and obtain your confirmation number. You can find contact details on the hotel's description page.
  4. 4 You can also contact the Reservation Office.
This response has been useful ?

We have updated the programme’s General Conditions of Use to reflect these new features. These General Conditions of Use will automatically come into effect on 1st January 2017. We invite you to read them now: