Your status

Your points

You still need points or
nights' stay in a participant hotel
to receive your card

Your support space

Le club AccorHotels

AccorHotels Privileged Partners

How do I access my account to see my Status and Rewards points statements?

To view your Status and Rewards points statements:

  1. 1 Access your "Account" from the AccorHotels.com website
  2. 2 Enter your email address or your Le Club AccorHotels card number as well as your password (your Raffles, Fairmont and Swissôtel usernames cannot be used as your user ID).
  3. 3 Click on the "MY LOYALTY AREA AND MEMBERSHIP" section
  4. 4 Find the details of your transactions in "My points history"

n.b. If you were previously a Raffles Ambassadors, Fairmont President's Club or Swissôtel Circle member and it's the first time you're logging on as a new Le Club AccorHotels member since the loyalty programmes merged, click here.

This response has been useful ?

We have updated the programme’s General Conditions of Use to reflect these new features. These General Conditions of Use will automatically come into effect on 1st January 2017. We invite you to read them now: