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nights' stay in a participant hotel
to receive your card

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How to cancel / change my reservation

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Le club AccorHotels

AccorHotels Privileged Partners

Earn points

When are my points credited to my account?

Your points are credited to your Le Club AccorHotels account within a maximum of seven days for eligible stays in participating hotels. When you complete a transaction with one of our partners (including independent partner hotels), your points will be credited to your account within 6 weeks.

After that time, if your Le Club AccorHotels points have not been credited:

  1. 1 Go to "Your Support space" on
  2. 2 Click at the top right on "Log in" and enter your email address or your Le Club AccorHotels card number and your password to log in
  3. 3 Select the topic for your request: "Le Club AccorHotels"
  4. 4 Select the reason: "Report missing points after a stay" or "Report missing partner points" to send us your request

N.B.: Since 10/01/2018, AccorHotels no longer commercialises independent partner hotels via its websites and app. Stays at these independent hotels are consequently no longer eligible to take advantage of the loyalty programme benefits. All bookings made via prior to this date nonetheless remain confirmed at these hotels and remain eligible to earn both Status points and Rewards points. If you wish to amend or cancel one of these bookings, please contact the hotel in question directly. The hotel will process your request according to the Terms & Conditions of Sale for the rate at which the stay was booked.

This response has been useful ?

We have updated the programme’s General Conditions of Use to reflect these new features. These General Conditions of Use will automatically come into effect on 1st January 2017. We invite you to read them now: