Your status

Your points

You still need points or
nights' stay in a participant hotel
to receive your card

How can we help you ?

Reservation center

  • Europe

    • Germany
    • 0699 530 7595
    • Austria
    • 01 360 27 72 000
    • Belgium
    • FR 0 26 43 50 02
      VL 0 26 43 50 00
    • Denmark
    • +45 804 000 53 (Toll free)
    • Spain
    • 902 100 463
    • France
    • 0825 88 00 00 (0,18€/mn)
      Express reservation (0,34€/mn)
      ibis budget / Hotel Formule 1 : 0892 688 900
      hotelF1 : 0892 685 685 VL 0 26 43 50 00
    • Italia
    • 02 38 59 10 52 (0,15€/mn)
    • Netherlands
    • 02 0654 5730 (Local cost)
    • Poland
    • +48 502 805 805 (From mobile and abroad)
      0801 606 606 (From Poland only)
    • Portugal
    • 21 318 00 49
    • United Kingdom
    • 0871 663 0624
      (calls cost 13p per minute plus network extras)
    • Russia
    • +7 495 7059486
    • Sweden
    • +46 020 120 3214 (Toll free)
    • Switzerland
    • 02 25 67 53 10
    • Turkey
    • +90 212 375 5215

    Middle East

    • United Arab Emirates
    • 800 035 702 749 (Toll free)

    Others countries in the Middle East

    • Others countries in the Middle East
    • 800 938 768 (english)
  • North America

    • USA / Canada
    • 1 800 221 4542, 24/24 (Toll free)

    South America

    • Argentina
    • 00 800 2222 2267 (Toll free)
    • Brazil
    • 0800 703 7000
      (Toll free – Outside São Paulo)
      (11) 2755 6702 (Within São Paulo)
    • Chile
    • 800 570 234 800 570 2344 (Toll free)
    • Colombia
    • 00 800 2222 2267 (Toll free)
    • Mexico
    • 01800 1110098 (Toll free)

    Asia / Australia / Pacific

    • Australia
    • 1300 656 565
      1300 363 637 (For Accor Members)
    • China
    • 4008 182 688
    • South Korea
    • 00798 8521 2018 (Toll free)
    • Fiji
    • 008 002 158 (Toll free)
    • Hong Kong
    • 800 938 768 (Toll free)
    • India
    • 1 860 500 2020
    • Indonesia
    • +62 21 25 53 34 00
    • Japan
    • 034 455 6404
    • Malaysia
    • 1 800 80 25 78 (Toll free)
    • New Zealand
    • 0800 444 422 (Toll free)
    • Philippines
    • 1 800 1611 00 68 (Toll free)
    • Singapore
    • 800 6161 367 (Toll free)
    • Taiwan
    • 0801 86 30 26 (Toll free)
    • Thailand
    • +66 (0) 2 659 28 77

    Other Countries in Asia

    • Other Countries in Asia
    • (+61) 1300 890 866

    Other Countries

    • From other countries
    • (+33) 146 624 440 (french)
      001 800 221 4542 (english)

We have updated the programme’s General Conditions of Use to reflect these new features. These General Conditions of Use will automatically come into effect on 1st January 2017. We invite you to read them now: