Novotel Melbourne South Wharf 4 stars

Customer review rating (ALL Rating) 4.5/5 4,144 reviews

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Novotel Melbourne South Wharf - Image 1
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7 Convention Centre Place, 3006 SOUTH WHARF, Australia

Description

Hotel extras

  • Directly connected to Melbourne Convention & Exhibition Centre (MCEC)

  • Complimentary Wi-Fi in all rooms and social spaces

  • Discover South Wharf, Melbourne's new playground to meet, dine, shop & stay.

  • 24Hr Fitness Centre with the latest cardio and weight training equipment

  • Neighbouring DFO outlets with 180+ retailer stores

Our accommodation(s)

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Hotel location

Novotel Melbourne South Wharf

7 Convention Centre Place
3006 SOUTH WHARF
Australia

GPS:-37.825365, 144.950306

Telephone
Fax +61 3 9058 0488

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets not allowed
  • Restaurant
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  4,144 reviews

TripAdvisor Rating  4.5/5  483 reviews

Certificate of excellence 2023

Great location, great staff, clean

Customer review rating 5.0/5

Brett H. Families - Confirmed reviews ALL

These guys are always willing to help, nothing is too much and just generally a great experience as per usual when we stay here.

Dear Brett, Thank you for your kind feedback. It is wonderful to hear that our prime location contributed positively to your stay. We're proud to offer convenience paired with exceptional service, and it's affirming to know this resonates with our guests. We are also thrilled to acknowledge the special mention of our staff, especially the manager on duty who provided you with an early check-in and a complimentary drink. Our team is dedicated to going above and beyond to ensure guest satisfaction, and your recognition is a testament to their commitment. Your comments on the cleanliness of our hotel fill us with pride. It is our priority to maintain impeccable standards of hygiene and comfort, and we're delighted to know that the inviting aroma of our foyer contributed to your positive experience. We're pleased that the room upgrade met your expectations, as we always strive to provide our valued ALL – Accor Live Limitless loyalty programme members with the recognition and benefits they deserve. However, we regret to learn that you were not offered a welcome amenity; please accept our apologies for this oversight. We value your loyalty and will ensure that this aspect of our service is reviewed. Lastly, we have taken note of your suggestion regarding the availability of tomato juice at our bar. Feedback such as yours is instrumental in our ongoing efforts to enhance our service offerings. We will look into expanding our selection to include such preferences in the future. We all look forward to the pleasure of welcoming you back soon. Our kindest regards, Novotel Melbourne South Wharf Team

Well located and a great stay.

Customer review rating 4.5/5

Brent B. Business - Confirmed reviews ALL

Very Comfortable and the breakfast was excellent.

Dear Brent, Thank you for taking the time to review your stay. It is truly gratifying to learn that our efforts in maintaining impeccable cleanliness standards and our commitment to sustainable practices were well-received. Our prime location, just a stone's throw away from the South Wharf DFO shopping centre and the Melbourne Convention & Exhibition Centre, is indeed one of the unique advantages of staying with us. We're also glad that the comfort of our accommodations contributed positively to your stay. The breakfast at Novotel Melbourne South Wharf is something we pride ourselves on, and we're delighted that it met your expectations. We continuously strive to ensure our guests start their day on a high note with our delectable selections. As a valued member of the ALL – Accor Live Limitless loyalty programme, your satisfaction is incredibly important to us. We are pleased that the programme's benefits added to the enjoyment of your visit. Your endorsement of the programme is truly appreciated, and we hope it continues to enhance your travels. We look forward to welcoming you back again in the future. Kind regards, Novotel Melbourne South Wharf Team

Customer review rating 4.0/5

Danielle Business - Confirmed reviews ALL

Friendly staff, clean amenities

Dear Danielle, Thank you for taking the time to review your stay. We are delighted to hear that you found our staff to be friendly and our amenities clean, as we strive to deliver exceptional service and maintain immaculate facilities for all our guests. While we are pleased with your positive comments, we also take note of your suggestions regarding the bedside lights and tables. Your comfort is of utmost importance to us, and we regret any inconvenience our current setup may have caused. We continuously aim to improve our guest experience and will consider your input in future enhancements of our rooms. Regarding the breakfast offerings, we are sorry to hear that the options did not meet your expectations. We take pride in our diverse breakfast menu and will look into how we can better communicate the availability of items such as fresh salmon and table service to enhance the dining experience. Thank you once again for your constructive feedback. It is insights from valued guests like you that enable us to elevate our standards and ensure a more pleasant experience for all who stay at Novotel Melbourne South Wharf. Thank you again for your feedback. We hope to see you again in the future. Best wishes, Novotel Melbourne South Wharf Team

Customer review rating 3.5/5

Anonymous Families - Confirmed reviews ALL

I understand that it's not a 5 star hotel but 24 hour room service and mini bar/snacks in the room would be good.

Dear Guest, Thank you for taking the time to share your review. We are delighted to hear that you are a member of our ALL – Accor Live Limitless loyalty programme. This is a testament to the commitment we have to our valued guests and their experiences with us. However, we regret to hear that our staffing levels did not meet your expectations. We are continuously working to ensure our team is readily available to provide efficient and friendly service to all our guests. Additionally, we understand that prompt availability of our concierge is crucial, and we are addressing the concerns you've raised to improve responsiveness and service delivery. We also take note of your thoughts regarding our sustainability initiatives. While we strive to uphold our commitment to the environment, we will consider how we can maintain these efforts without compromising the convenience and comfort of our guests. Lastly, we appreciate your suggestions on 24-hour room service and the availability of minibar snacks, which we will consider as we continually seek to enhance our guest experience. Once again, thank you for choosing to stay with us and for your constructive comments. It is through valuable insights from our guests that we are able to refine our services. It would be a pleasure to welcome you again. Kindest regards, Novotel Melbourne South Wharf Team

Well located

Customer review rating 4.5/5

Brian S. Couples - Confirmed reviews ALL

Perfect place for us to stay and great views

Dear Brian, Thank you for taking the time to review your stay. We are delighted that our dedication to recognizing our loyal members shone through during your stay, and it's heartening to learn that the welcome drink was to your satisfaction. Your appreciation for the late check-out benefit and the dinner at Mr. Capanos serves as a wonderful affirmation of our efforts to provide memorable dining experiences. It's gratifying to know that our location and the views from our establishment enhanced your visit, adding to the overall enjoyment of your stay at Novotel Melbourne South Wharf. We sincerely hope your encounters with our friendly staff and the cleanliness of our hotel contributed positively to your time with us. Novotel Melbourne South Wharf is proud to have you as a guest and we are looking forward to the pleasure of welcoming you back in the near future. We look forward to seeing you again. Best regards, Novotel Melbourne South Wharf Team

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Other web-users rate our hotel

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  • 629 reviews 6.3/10 Breakfast
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  • 430 reviews 9.2/10 Vibe

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (VAT and tourist tax included) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.