Raffles Makati 5 stars

Customer review rating (ALL Rating) 4.8/5 534 reviews

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Description

Hotel extras

  • Labelled ALLSAFE

  • Spacious, all-suite accommodation

  • Located in the same hotel complex as Fairmont Makati

  • Seven exciting dining outlets, including rooftop bar and French Provençal brasserie

  • Outdoor swimming pool, Willow Stream spa and fitness centre

Our accommodation(s)

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Hotel location

Raffles Makati

1 Raffles Drive, Makati Avenue
1224 MAKATI
Philippines

GPS:14.5513, 121.0231

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.8/5  534 reviews

TripAdvisor Rating  5.0/5  875 reviews

Certificate of excellence 2024

Love the ambiance of the room.

Customer review rating 3.5/5

Ernesto S. G. Couples - Confirmed reviews ALL

Restaurant on the 9th floor Mistral, the food leaves much to be desired. Breakfast longganisa tastes terrible and can be improved. The supposed regional variants of the sausages cannot be tasted. The food during breakfast takes time before being served. We were at room 903 and happened to be located adjacent rooms with kids where you can hear the screaming and crying. Hope these can be resolved in the future. Being seniors, we found it difficult to pump the shampoo and conditioners. Also either hot water was not available or it took forever to get it. In total, we are satisfied but it could have been a restful vacation from us.

It was an awesome first time staying at Raffles

Customer review rating 4.5/5

Nancy G. Families - Confirmed reviews ALL

We especially liked the service provided by the 10th flr team especially Kent. Thanks for the upgrade for our wedding anniversary.

Raffles Makati Daghan salamat 🫶❤️🙏👍👍👍

TripAdvisor rating 5.0/5

Jaffflorendo1178 Couples - TripAdvisor review

Hospitality level up …🫶❤️ front team especially Ms. Natalie and Miche . Butler Kim great job everyone keep it up. Raffles Makati. Shine because you team provide great service to the guest …welcoming upon check inn concierge bellboys nice job. Our security Team to much heat doesn’t stop them to greet smile guest every time you pass and open door to the guest . Housekeeping team amazing details great job in refreshing our room . To the management thank you

Great stay

Customer review rating 4.0/5

Anonymous Business - Confirmed reviews ALL

Room was clean, service was excellent, but in-room dining standard needs improvement.

Dear Ms. T., Thank you for choosing to stay at the Raffles Makati and for taking the time to share your feedback. We're thrilled to hear that you had a great stay overall and that you found your room to be clean with excellent service. However, we apologize for any shortcomings you experienced with our in-room dining service. Providing high-quality dining experiences is a priority for us, and we regret that we fell short of your expectations in this regard. Your feedback is invaluable, and we will certainly review our in-room dining standards to identify areas for improvement. If there are any specific details you'd like to share about your in-room dining experience or any other aspect of your stay, please feel free to let us know. Your input helps us ensure that we continue to deliver exceptional experiences to all our guests. Once again, thank you for your feedback, and we hope to have the opportunity to welcome you back for an even better stay in the future. Sincerely, Levylyn Manahan Guest Experience Manager

Very good experience! The staff are very nice and the place is great.

Customer review rating 4.5/5

Marife D. Families - Confirmed reviews ALL

Our family surely will come back.

Dear Ms. D., We very much appreciate your comments regarding your stay at the Raffles Makati. We're absolutely thrilled to receive your feedback! It's wonderful to know that you had such a fantastic experience during your stay with us. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Your suggestion about offering movies for rent is truly appreciated. We're always looking for ways to enhance our guests' experiences, and your input is invaluable in helping us achieve that goal. Thank you for also recommending the Spectrum restaurant. We're delighted that you enjoyed your dining experience there, and we'll be sure to share your kind words with the team. We can't wait to welcome you and your family back for another unforgettable stay with us. If there's anything else we can do to make your future visits even more delightful, please don't hesitate to let us know. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Levylyn Manahan Guest Experience Manager

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Other web-users rate our hotel

  • 126 reviews 9.6/10 Location
  • 269 reviews 9.3/10 Room
  • 501 reviews 9.6/10 Service
  • 172 reviews 8.8/10 Food
  • 151 reviews 9.5/10 Vibe
  • 84 reviews 9.4/10 Comfort
  • 78 reviews 9/10 Amenities
  • 60 reviews 8.6/10 Cleanliness

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