Swissôtel Sydney 5 stars

Customer review rating (ALL Rating) 4.3/5 7,116 reviews

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68 Market Street, 2000 SYDNEY, Australia

Description

Hotel extras

  • Newly refurbished five-star hotel in the centre of Sydney.

  • In the Central Business District, close to iconic landmarks and exclusive shopping

  • Heated outdoor pool and award-winning spa

  • Heritage-listed Blaxland Ballroom for events of up to 400 guests

  • Innovative restaurants serving seasonal Modern Australian cuisine

Our accommodation(s)

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Hotel location

Swissôtel Sydney

68 Market Street
2000 SYDNEY
Australia

GPS:-33.870635, 151.207363

Telephone
Fax +61 2 9238 8899

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Ten Stories

Ten Stories offers a range of locally sourced and seasonally inspired dishes. The menu is designed to take its diner on a culinary journey of flavour, color and texture with meals cooked from the heart and with the integrity of each ingredient in mind.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.3/5  7,116 reviews

TripAdvisor Rating  4.5/5  3,759 reviews

Underwhelming with potential to be better

TripAdvisor rating 3.0/5

SnowSki9 Families - TripAdvisor review

Stayed recently with family and it was nice but not very memorable due to the overall experience. Starting with the positives: the room and bed was comfy, the rooms are a good size and modern, the updated foyer bar is a nice place in the evening; and food was good. Unfortunately, there were a number of misses that impacted the experience. Baby crib and included champagne wasn’t in the room on arrival and required a phone call reminder. One LED light above the bed didn’t fully turn off and impacted my partners sleep. Keys weren’t coded correctly to our guaranteed late checkout (part of package) and maintenance tried to enter the rooms shortly before checking out not knowing the room was stil occupied. Lastly, while the restaurant has nice food, it’s soulless, has harsh lighting and desperately needs an upgrade.

Phenomenal ✨

TripAdvisor rating 5.0/5

Sesi F TripAdvisor review

Stayed over with my sister for my birthday weekend and since it was our first time at Swissotel, we were nervous of what to expect. Check in went well and hearing the piano travelling through the space with dimming lights and warm buzz of guests already got us struck with warmth. The staff at the Bar and waitress were just as nice as the hotel! Kind enough to offer wine tasting as it was my first time trying alcohol and the variety of cocktails were phenomenal. Thank you to the F&B staff!🫶🏽 Will definitely go back again and for that, i’m already booked in for the end of May. See you soon!

Beautiful Clean spacious rooms

Customer review rating 4.0/5

Marilyn D. Families - Confirmed reviews ALL

Had another lovely stay, only thing that jarred was the Check in experience. AS a Gold Accor member I was upgraded to a higher floor which was nice but an unnecessarily awkward and somewhat embarrassing discussion followed on from this. I had been sent the email from Accor asking if I wanted to apply for any paid upgrade ( no guarantee they were available of course) . I had ticked that I was prepared to pay for a suite upgrade if any were available during check in. Once the Guest Services lady had said I was upgraded to a higher floor, I asked if that meant the paid upgrade was not available. The lady said something along the lines of Mam you have already been given an upgrade (which made me feel like I was being one of those people asking for over and above and thats how the conversation flowed from there and left me feeling a bit frustrated and embarrassed I tried to explain, no I mean the paid upgrade in the email from Accor where you tick if you are interested in paying for an upgrade and I had ticked yes to a paying extra for the suite. She looked confused and explained again I had already been upgraded and I said I appreciate that I was just wondering if there was no availability in the requested paid upgrade. She ended up ringing her manager and he said there were no suites left but I could pay $190 a night to have access to the suite lounge. I declined this and was left with an unnecessary bad feeling over the encounter, should have been a simple answer to say sorry but we could not fulfil the paid upgrade request, instead I was made to feel like my question about the suites was asking for something free and over and above what I was entitled to. Because of the awkwardness and I felt lack of understanding to what I was referring to, when I got to my room I checked online and there were still suites available so really not sure what the point of sending out the emails requesting you to tick any paid upgrades you are interested in.. It just left a bad feeling when the reality is I love the hotel and all the rooms are great and am usually happy with whatever room I get.

Frustrated

Customer review rating 1.5/5

J H. Couples - Confirmed reviews ALL

Let’s see - booked via App. Received my call the day before. Looking forward in seeing you tomorrow. Arrive at the hotel, sorry your booked in 3 weeks later. Found a room, no welcome gift even though the front counter said they will drop it off….. 8.17am the door bell rings.. oh sorry! I thought you checked out already. I am surprised I even was checked in. Sent an email to Matt Turbot and like my booking… doesn’t exist.. frustrated diamond member.

Dear Mr. H., Thank you for taking the time to tell us about your experience at the Swissôtel Sydney. Please accept our sincere apologies for your experience at the hotel, certainly this is not the standard of our hotel. It was a human error that the dates of your arrival got moved. As per the information provided this was resolved by the Reception staff after your arrival, we understand this is not the standard you expect as a Diamond member and we regret that you had to face the inconvenience . Mr. H. , whilst I can not go back and change your experience, I have credited your Accor live limitless membership with 3000 courtesy points that you can redeem upon making your next reservation at any Accor property booked through the All App. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Should you need any further assistance, please feel free to reach out to me directly. Sincerely, Neenu Saxena Guest Experience Manager

Excellent Stay

Customer review rating 5.0/5

Enw Families - Confirmed reviews ALL

Excellent Stay at Swissotel Sydney. Swissotel represents a great hotel brand and it certainly delivered! The location of the hotel is just perfect, in the heart of Sydney CBD and adjacent to Westfield Malls. So it is very close to many iconic stores, restaurants, and public transportation. We couldn't ask for a better location :-) The rooms were spacious and the beds were comfortable. The staff were kind and nice. The executive lounge (I got access because of my Platinum membership) was great. My only suggestion was that the check-in process was a bit longer than I expected. Our little children were getting a bit antsy, but I really appreciated that the reception staff gave them some gifts/toys to pacify them :-) The check out wast fast and easy. Also the bar was really nice. We would definitely love to come back to stay here again.

Dear Ms W., Swissotel Sydney extends appreciation for your valuable feedback and thank you for your loyalty. It is always a pleasure to receive warm words. It's wonderful to hear you enjoyed the facilities and location of the hotel, it is certainly a prime location. We look forward to welcoming you back to the hotel in the very near future. Warm Regards, Sylwia Kake, Guest Services Manager

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Other web-users rate our hotel

  • 2,871 reviews 9.6/10 Location
  • 3,540 reviews 7.6/10 Room
  • 3,657 reviews 7.3/10 Service
  • 101 reviews 4.3/10 WiFi
  • 1,097 reviews 7.1/10 Cleanliness
  • 892 reviews 6.6/10 Breakfast
  • 547 reviews 5.3/10 Value
  • 411 reviews 7/10 Bar

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (VAT and tourist tax included) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.