Fairmont Hotel Vier Jahreszeiten 5 stars

Customer review rating (ALL Rating) 4.8/5 2,817 reviews

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Fairmont Hotel Vier Jahreszeiten - Image 1
Fairmont Hotel Vier Jahreszeiten - Image 2
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Neuer Jungfernstieg 9 14, 20354 HAMBURG, Germany

Description

Hotel extras

  • Hamburg's Grand Hotel

  • Culinary diversity: Nine restaurants and bars

  • Uniquely located in the heart of the Hanseatic city by the Inner Alster Lake

  • Service excellence with 300 employees in 156 rooms and suites

  • Vier Jahreszeiten Spa & Fitness with an exclusive rooftop terrace

Our accommodation(s)

Hotel location

Fairmont Hotel Vier Jahreszeiten

Neuer Jungfernstieg 9 14
20354 HAMBURG
Germany

GPS:53.555603, 9.991689

Telephone
Fax +49 40 34942600

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Restaurant
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.8/5  2,817 reviews

TripAdvisor Rating  4.5/5  2,091 reviews

Certificate of excellence 2023

Unhappy end to an otherwise lovely dinner

TripAdvisor rating 3.0/5

743frankt Solo travel - TripAdvisor review

I had a reservation for dinner at The Grill as friends from Hamburg recommended it. Dinner was excellent, I had oysters and lobster and crepes Suzette. I then asked for the bill which was €123. I only had three €50 notes and expected to receive change back from the €150 which I left in the bill folder and was then going to leave a tip of €20 for the waitress. I waited 20 minutes, but had still not received my change back so I got up and walked to the desk and requested my change! I asked her why I had not received my change back she replied she thought it was already her tip and then said it was a misunderstanding!! I was quite annoyed as it spoilt an otherwise nice dinner. This hotel restaurant normally has an excellent reputation and needs to meet customers expectations for quality service. Kathleen, the restaurant manager, apologized for this perceived misunderstanding and offered me some lovely chocolates to enjoy.

Nice hotel

Customer review rating 4.0/5

Signe K. Couples - Confirmed reviews ALL

We had a very pleasant stay at the hotel. Staff was very friendly and helpful, and the facilities were charming and nicely kept. There was one thing, however; Upon arrival, the receptionist asked us if we would like to upgrade to a room with view of the lake. We had looked at all the prices and rooms from home and we had booked a room with a garden view, which we were happy with as it was within our budget. He took us to the room with lake view, we felt so lucky, and when we were about to accept the room he informed us that it would be an additional €300 per night. If we were interested in that, we would have booked the room from home. Instead of making us feel welcome in the hotel, we afterwards felt less happy with our actual room. This salesstrategy is completely off, and frankly it’s rude.

Beautiful hotel, amazing staff & service!

Customer review rating 5.0/5

Peter A. Couples - Confirmed reviews ALL

This was our first time visit we found hotel to be absolutely stunning! From the moment when we arrived, and we were greeted from the doorman, it was a five star experience all the way.

Best ever

TripAdvisor rating 5.0/5

Odyssey625445 Couples - TripAdvisor review

One word describes this hotel: Flawless! My girlfriend and I had a prolonged of 3 nights at FVJ. The hotel has a perfect location, on the side of the Beautifull Alster and almost in the center of all the shopping. No problem with parking, the hotel had valet parking, so just give the keys to the staff and the vacation starts. Quick check-in, beautifull room, nice walk-closet, fruit, chocolate & a letter from the manager as welcome. The decor of the interior is stylish, everywhere you look, your catches new great details. We had the very pricey but lavish breakfast, every day. All you could think of except Asian food. We had dinner at The Grill one night, which was one of the best meals we ever had. The staff at the hotel are so kind and serviceminded, respectful and although relaxed. We have stayed in some of the best hotels in the world, but somehow FVJ, takes the 1st place in our hearts. This is our hotel, whenever we needs a little romantic breakaway. We will defininitely soon be back. Henrik & Kathrine

Stunning rooms / Amazing service, 5 Stars!

TripAdvisor rating 5.0/5

Peter702 Couples - TripAdvisor review

This was our first time visit we found hotel to be absolutely stunning! From the moment when we arrived, and we were greeted from the doorman, it was a five star experience all the way. Our room was well appointed and charming. We really enjoyed the old-school door lock keys. It made us feel like we took a step back in time with all of the modern comforts. The staff was awesome and within a day knew our names. They greeted us with a warm smile and were extremely helpful. Our bags got lost on the flight out and they made arrangements to go pick up our bags the next day at the airport. They made it a positive experience.

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Other web-users rate our hotel

  • 345 reviews 9.7/10 Location
  • 611 reviews 8.2/10 Room
  • 1,207 reviews 9.3/10 Service
  • 5 reviews 6.5/10 WiFi
  • 362 reviews 9.3/10 Vibe
  • 296 reviews 8.9/10 Breakfast
  • 295 reviews 8.1/10 Food
  • 151 reviews 8.1/10 Amenities

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (VAT and tourist tax included) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.