Fairmont Château Laurier 4 stars

Customer review rating (ALL Rating) 4.3/5 4,499 reviews

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Fairmont Château Laurier - Image 1
Fairmont Château Laurier - Image 2
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Fairmont Château Laurier - Image 4
1 Rideau Street, K1N8S7 OTTAWA, Canada

Description

Hotel extras

  • Prime city center location, with ByWard Market and the National Gallery on your doorstep

  • State-of-the-art health club and heated indoor pool

  • Afternoon Tea at Zoe’s: Ottawa’s favorite gathering place

  • Pet friendly: your four-legged friend will be treated like royalty too!

Our accommodation(s)

Hotel location

Fairmont Château Laurier

1 Rideau Street
K1N8S7 OTTAWA
Canada

GPS:45.425153, -75.69451

Telephone
Fax +1 613-562-7030

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.3/5  4,499 reviews

TripAdvisor Rating  4.0/5  4,566 reviews

Definitely not a luxurious Experience

TripAdvisor rating 4.0/5

Lola O TripAdvisor review

LOCATION AND BUILDING Nice heritage building hotel. Great location. Unfortunately, I did not see anything that much luxurious about the hotel. I would give the building and location a 10/10 SERVICE The service was perhaps the most luxurious thing about the hotel. The desk staff, concierge and doormen were fabulous. I would give the staff a 10/10 ROOMS -The Le Labo - Rose 31 soaps were great. I enjoyed the toiletries but the rooms themselves were not luxurious. They were simply standard hotel fare. - The Exhaust fan in the bathroom appeared overwhelmed so the mirrors were foggy each and every morning after a shower. That was inconvenient. -The comforter was great especially because they had the Canadian flag tag. ( Made in Canada). -Not sure why there was no coffee ( center) table in the living area. -There was also no luggage rack in the room. - WIFI was spotty at best. I had to log in quite a few times even while in the room. That was frustrating - Checkout options were unnecessarily complicated. I had to text the front desk who checked out for me. I wouldn't have minded being able to see my charges on the TV screen or an invoice slipped under my door on the morning of checkout. I would give the rooms a 5/10. MEALS Room service options options were standard. For the price of the rooms and the price of the breakfast buffet... ($39.00).. you would think the hotel would be able to offer a complimentary breakfast. (Less pricey hotels offer a complimentary breakfast especially when the breakfast menu at the Fairmont was pretty much lackluster). The sausages were overcooked and hard each and every time. The bacon was largely dry and overcooked and the Eggs Benedict Hollandaise sauce was not particularly tasty. I would give the food 3/10 ??? Would I return...Quite possibly but I would like to stay at the Westin next door and make that future decision. Thanks

Great room, bad shower

TripAdvisor rating 3.0/5

elfinessy TripAdvisor review

Amazing room in a lovely city, let down by its total lack of water pressure. Five hotels in three weeks, this was the best sleep we had. The bed was SO comfortable and despite being in the city centre, it's quiet at night. We would have loved it had the shower not felt like being dribbled on.

Customer review rating 2.5/5

Peter H. Business - Confirmed reviews ALL

Everything was fine except my card was charged in addition to being added to PPI conference bill. Simple problem, simple solution but I can't reach a human by phone or email to resolve the issue and no one is responding to phone and email messages. Pretty poor and unprofessional level of service for this level of hotel.

Fantastic service

Customer review rating 5.0/5

Anonymous Couples - Confirmed reviews ALL

We stayed for a weekend for our anniversary and it was fantastic. The staff were all amazing and the hotel is beautiful. It's nicely located across from a large shopping center and the Canadian Senate building. Afternoon tea at Zoe's was the highlight with an exceptional server named Dave. All around a great stay.

Customer review rating 4.5/5

Anonymous Business - Confirmed reviews ALL

Excellent!

Dear Nick K., We very much appreciate your comments regarding your stay at the Fairmont Château Laurier. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Patrick Vincelette Director of Rooms

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Other web-users rate our hotel

  • 1,069 reviews 8.5/10 Location
  • 1,870 reviews 5.9/10 Room
  • 1,917 reviews 8.2/10 Service
  • 92 reviews 4/10 WiFi
  • 724 reviews 5/10 Comfort
  • 722 reviews 7.2/10 Amenities
  • 510 reviews 5.3/10 Cleanliness
  • 445 reviews 3.8/10 Value

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (VAT and tourist tax included) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.