The Harlow Hotel By AccorHotels 3 stars

Customer review rating 3.6/5 100 reviews
The Harlow Hotel By AccorHotels
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Room 1

Number of guests
Children's age
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Le Club AccorHotels

Not participating hotel

When making a booking at this hotel:

  • I do not earn points

  • I cannot use my points

  • I do not benefit from advantages

  • I cannot take advantage of the Members' rate

Hotel extras

  • Just 20 minutes away from London Stanstead Airport

  • Proximity to London transport links

  • Free onsite car parking available

  • Onsite leisure facilities including a swimming pool and gym

  • Complimentary Wi-Fi throughout the hotel

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • WIFI/Internet Access
  • Private indoor parkingPaying
  • Reduced mobility rooms
  • 100% non-smoking hotel
  • Air conditioning
  • Languages spoken at the hotel
  • Early check-in/Late check-outPaying
  • Dry cleaning / Ironing
  • Room for hearing impaired guests
Leisure and activities
  • Swimming pool
  • Fitness centre
  • Well-being
Catering
  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
Business services
  • 4 meeting room(s)
  • Copy/print service available

Hotel location

The Harlow Hotel By AccorHotels

Southern Way
CM18 7BA
harlow
united kingdom

Tel: +441279774000

Fax: (+44)1279/774004

Contact email

Check-in from 14h00

Check out up to 12h00

  • By plane

    STANSTED AIRPORT At 22.53km / 14 miles

  • By car

    M11 JUNCTION 7 At 1.61km / 1 miles

  • By train

    EPPING STATION At 6.92km / 4.3 miles

  • By train

    HARLOW TOWN At 4.35km / 2.7 miles

GPS :51.75578, 0.126321

Our accommodations

Classic room - 1 double bed

  • Max. number of persons: 2

Classic Room - 2 single beds

  • Max. number of persons: 2

Classic Room - 1 single bed

  • Max. number of persons: 1

Our restaurants and bars

RESTAURANT

Type of cuisine: Brasserie

Relax in our welcoming restaurant and choose from a variety of healthy and hearty dishes. From local favourites like fish and chips, to all time classics like steak and burgers. We are sure you will find something to suit everyone's tastes.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

BAR

Photo non contractuelle / Strictly non binding

For something more social, our bar offers a wide variety of wines, spirits and beers allowing you to wind down and relax with friends, family and colleagues.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 4

  • Maximum size: 50

  • Maximum capacity: 180 people

  • Maximum banquet capacity: 180 people

Find out more

Our guest reviews for
The Harlow Hotel By AccorHotels

100% genuine reviews from our guests

Find out more

AccorHotels Rating 3.6/5

100 reviews

Poor

Customer review rating 3.6/5

S Families - 08/10/2019 AccorHotels review

Very poor quality rooms, tired looking throughout. Unqualified staff. Room wasn’t ready upon arrival. Basically the hotel needs closing, refurbishing and invest in trained staff.

Friendly, if a bit tatty

Customer review rating 3.6/5

John W. Business - 07/10/2019 AccorHotels review

It looks like you have recently taken over this hotel. The staff were very friendly and the service excellent. The hotel is obviously being renovated. The old 'Moat House' look needs to be painted over! The bed was reasonably comfy, whilst the evening meal was good and the breakfast excellent.

Dear John, We very much appreciate your comments regarding your stay at the The Harlow Hotel By AccorHotels. It is always a pleasure to receive positive feedback about our team. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. The bedroom refurbishment is due to start in the coming weeks which will no doubt remove the 'Moat House' look we currently have. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Nikki

Mrs

Customer review rating 3.6/5

Virginia Couples - 06/10/2019 AccorHotels review

There was a nice welcome by the reception staff. They were quite accommodating when we requested a room swapped as it was a long way for my husband to walk.

A tired hotel which needs some TLC

Customer review rating 3.6/5

Lee Business - 27/09/2019 AccorHotels review

The overall experience was OK, but suffered from little irritations mostly caused by lack of staff or just lack of care. The hotel feels like it needs a thorough face lift. Everywhere, with the possible exception of the breakfast restaurant, needs a lick of paint. Then little things spoilt what could have been good things. I pre-suthorised my credit card so that I could put dinner on the room and only pay one bill. When I went to do that the authorisation hadn't been put on the system. There was only one staff member in the bar who had to do all the bar work plus take food orders, and try to keep up with what was a fairly busy shift. This led to meals taking ages to come out and then being cold. The reception staff member was roped in to bringing out food, which sort of helped a bit. At breakfast our room number was taken but the 2 ladies working didn't feel any need to explain how breakfast was supposed to work. I don't suppose they get many orders for freshly cooked eggs as although that is offered it is only in a menu on the table and everything else is clearly a buffet so why, unless the staff point it out, would you bother reading a menu? There were no tea bags. I was told there was Earl Grey, which I hate. She did, when I pointed out that that isn't regular tea, run off and find some of what I wanted. But then you make it with hot water from a coffee machine that isn't hot enough to make tea properly ( a common problem these days to be honest). Breakfast could have been really good without these small but significant failings. The room was comfortable although a bit damp and in need of decorating, but the heating didn't work and the TV remote needed new batteries. Then when we checked out there was nobody at check out (8:30 am). We waited approx 10 minutes for someone to come. In that time we were able to read all the details of other guests as the lap top logged into the guest information had been kindly left open on the reception bar facing the customers (probably a data breach issue). We would stay again for 1 night only if we had to, but it wouldn't be first preference, but it could have been with a few more staff and some decorating.

Pleasant.

Customer review rating 3.6/5

Daniel R. Couples - 27/09/2019 AccorHotels review

Staff were very helpful.

Tired

Customer review rating 3.6/5

Anonymous Business - 26/09/2019 AccorHotels review

The hotel whilst ok looks tired and worn in room. Facilities were clean, staff friendly, but hotel not to normal level

Dear Mark, Thank you for taking the time to tell us about your experience at the The Harlow Hotel By AccorHotels. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. The hotel is going to be starting a refurbishment in the coming months, which will no doubt improve the overall appearance of it. At Accor, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Nikki

Mrs K. K.

Customer review rating 3.6/5

K. K. Couples - 24/09/2019 AccorHotels review

Very sorry. We will NEVER stay here again. Check in was awful. Lady was rushed and stressed and your card machine didn’t work. So we had to pay cash. Which meant we didn’t have enough cash for the evening. Communal area scruffy. Room was grubby. Air conditioning didn’t work. Phone didn’t work. Safe didn’t work. We left at 8am. Horrid horrid place.

It was OK but drinks in the bar were veryexpensive..

Customer review rating 3.6/5

Harvey G. Couples - 23/09/2019 AccorHotels review

OK. Your hotel is bland with no pictures or colour. .

Another great Terry Jones soul night.

Customer review rating 3.6/5

Graham H. Couples - 22/09/2019 AccorHotels review

We have stayed at the Harlow Hotel several times now and we have never been disappointed. From Booking by phone to checking out the staff have been superb. The rooms are tidy and clean, the breakfast is spot on and always piping hot. Plenty to pick from at all times. And the late check out was most needed as we did not go to bed until 2am Sunday morning after the great Soul All dayer that we attended Saturday. Always a pleasure staying at the Harlow Accor Hotel. Thanks for a great stay...again. :)

Dear Graham, We very much appreciate your comments regarding your stay at the The Harlow Hotel By AccorHotels. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Nikki

Super

Customer review rating 3.6/5

Deborah C. Friends - 22/09/2019 AccorHotels review

Lovely

Dear Deborah, We very much appreciate your comments regarding your stay at the The Harlow Hotel By AccorHotels. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Nikki

All good. Comfy enough.

Customer review rating 3.6/5

Audrey H. Couples - 22/09/2019 AccorHotels review

Room nice, bed comfy. Would have liked a ground floor room (did request when booking) but staff did best to get me nearer the the first landing to avoid a long walk to the original room.

Dear Audrey, We very much appreciate your comments regarding your stay at the The Harlow Hotel By AccorHotels. Apologies that a ground floor rom was not available for you. I am delighted that our front office team managed to rectify this for you. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Nikki

Mr M.

Customer review rating 3.6/5

M.m.. Families - 20/09/2019 AccorHotels review

Carpet stained in the room,splashes up the wall,cobwebs hanging from the ceiling. The beer pumps were not working in the function room bar.

Dear Linda, Thank you for taking the time to tell us about your experience at the The Harlow Hotel By AccorHotels. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Accor, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We are shortly due to start a refurbishment which will no doubt improve the decor and quality of hotel. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Nikki

Mildly Chaotic

Customer review rating 3.6/5

Julia C. Families - 20/09/2019 AccorHotels review

The room was basic and tired, but ok for one night. Fairly clean, although there was a bit of something nasty under the sink. Window was slightly loose, letting in cold air and traffic noise. Two teabags only. Thin duvet and no extra bedding. The room was a little cold. The long long corridors and the almost afterthought entrance to bedrooms are a problem of architecture, but you do get the feeling that, once you have stepped beyond the grand foyer, the bedrooms are a bit of an afterthought. You walk past a sign about an area no longer being used as a smoking area, then a sign about poisonous chemicals... supper was a farce. I ordered salmon. Was told 20 mins later that it was off.chose a salad which sounded nice. First a waitress came and apologised 20 mins after that that it had been left under the hot light for two long, then it arrived. If I had been less hungry and less scared that I wasn’t going to be fed at all I would have sent it back. £12.95 for a bag of spinach, one roughly chopped unripe pear, skin still on, a couple of peppadews straight from the jar, and some nondescript goat’s curd. No advertised lentils. But the dressing was nice. I was then billed for the fish. I sent back the bill, was charged for salad and chicken and my querying was questioned, until I explained that I was a pescatarian so would never order chicken. Breakfast was similarly chaotic. The self serve stations were empty, no fruit, no butter, no granola, no mugs, plates slightly dirty. Our table had been used. We were asked our room number but not welcomed, nor shown to a table, nor have someone clear it for us. We had to gather clean cutlery from unused sets at the other used tables around us. The staff seemed to view a request for a missing item as an affront. Kelly was good, seemed to be everywhere in the evening l, doing everything. I got the sense that the staff were doing the best they could despite the (mis) management and lack of training. Really this hotel needs looking at. I would have complained in person, but I was with my elderly mother for her brother’s funeral and didn’t want to sully the experience further for her. But over £90 for this! I travel a lot for work and, a bed bug infested youth hostel in Morocco when I was 17 aside, this is the worst hotel experience I have had. Premier Inn next time.

Staff food and room very good bar prices extortionate

Customer review rating 3.6/5

Vicky P. Couples - 19/09/2019 AccorHotels review

Everything but the bar prices were very satisfactory

Dear Vicky, We very much appreciate your comments regarding your stay at the The Harlow Hotel By AccorHotels. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Nikki

Treated with humour and so well looked after

Customer review rating 3.6/5

Gill D. Couples - 18/09/2019 AccorHotels review

We have stayed with yourselves as we come to Terry Jones soul venue as much as possible and apart from a slight hiccup ( a breakdown in communication) getting into our room - we had the best time and everyone from reception, cleaning ,bar staff couldn’t do enough

Dear Graham, We very much appreciate your comments regarding your stay at the The Harlow Hotel By AccorHotels. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Nikki
Customer review rating 3.6/5

Louise G. Business - 18/09/2019 AccorHotels review

All good, room clean, breakfast good, issues with the coffee machine but staff sorted it quite quickly.

Dear Louise, We very much appreciate your comments regarding your stay at the The Harlow Hotel By AccorHotels. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Nikki

Disappointing stay

Customer review rating 3.6/5

Annette Couples - 17/09/2019 AccorHotels review

We booked through the AccorHotels website, and we were charged double the price that our friends paid!!! So much for loyalty. As we paid £123 for one night, I’m judging the hotel on that price. My husband and I really feel we were mis sold this hotel and nobody paid that price. And to add insult to injury we had no benefits by booking with Accor. The room was really tired, air con didn’t work ,carpet stained, light shades badly marked, scratches all over the furniture. I would give this hotel a 1star, saving grace is the staff and the breakfast.

Dear Anette, Thank you for taking the time to tell us about your experience at The Harlow Hotel by AccorHotels. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. We are awaiting a refurbishment which will no doubt improve the décor of the hotel immensely. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Nikki

Basic

Customer review rating 3.6/5

Debbie Families - 17/09/2019 AccorHotels review

Basic room but clean and served its purpose. More light in the room needed. Perhaps try painting it in a nice light colour instead of red and royal blue. Electricity sockets very dangerous. Didn’t work unless you held the plug in!

Dear Debbie, Thank you for taking the time to tell us about your experience at The Harlow Hotel by AccorHotels. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. We are awaiting a refurbishment which will no doubt improve the décor of the hotel immensely. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Nikki

Understaffed and in need of maintenance, though a decent experience overall.

Customer review rating 3.6/5

Anonymous Business - 16/09/2019 AccorHotels review

It is apparent to everyone that the hotel is understaffed. However, the staff are very polite and do their best for the guests, I must say. The rooms are in need of maintenance...mine had broken drawer sliders, broken window sill mount, a switchboard that was hanging, a mattress that was saggy and compromised the quality of sleep. Also, housekeeping was not upto the mark. Instead of a well-made bed, what I found were the sheets crumpled as I would leave them , with the duvet being pulled over them simply. The staff in the breakfast room easily got overwhelmed with even a moderately heavy footfall. Can't blame them really...there need to be more. I must reiterate though that the staff make every effort to help guests with a pleasant stay, despite being overworked. I must congratulate them on this.

Dear A G., Thank you for taking the time to tell us about your experience at the The Harlow Hotel By AccorHotels. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Accor, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We are due to have a refurbishment starting shortly, which will no doubt remedy the issues you mentioned. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Nikki

Excellent staff, good facilities and great location.

Customer review rating 3.6/5

Philip L. Solo - 16/09/2019 AccorHotels review

Excellent customer service - friendly and helpful staff. Felt much more like a proper hotel than a premier inn or travelodge. Quiet room provided as requested. Pleasant room, good shower and good choice at breakfast. No queues at reception. Plenty of parking and very close to M11.

Dear Philip, We very much appreciate your comments regarding your stay at the The Harlow Hotel By AccorHotels. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Nikki
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