The Birmingham West Hotel by AccorHotels 3 stars

Customer review rating 3.8/5 84 reviews
The Birmingham West Hotel by AccorHotels
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Room 1

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Le Club AccorHotels

Not participating hotel

When making a booking at this hotel:

  • I do not earn points

  • I cannot use my points

  • I do not benefit from advantages

  • I cannot take advantage of the Members' rate

Hotel extras

  • A heated indoor swimming pool available to all guests

  • A fitness centre, including a jacuzzi, steam room and gym

  • Just 20 miles away from Birmingham International Airport

  • A free onsite carpark with space for up to 300 vehicles

  • Complimentary Wi-Fi throughout the hotel

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • 100% non-smoking hotel
  • Air conditioning
  • Early check-in/Late check-outPaying
  • Dry cleaning / Ironing
Catering
  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
Leisure and activities
  • Fitness centre
  • Well-being
Business services
  • 15 meeting room(s)
  • Copy/print service available

Hotel location

The Birmingham West Hotel by AccorHotels

Birmingham Road
B70 6TU
west bromwich
united kingdom

Tel: +4401216099988

Fax: (+44)01216099937

Contact email

Check-in from 14h00

Check out up to 12h00

  • By plane

    BIRMINGHAM At 32km / 20 miles

  • By car

    M5 JUNCTION 1 At 0km / 0 miles

  • By train

    HAWTHORNS At 1km / 1 miles

  • By train

    SANDWELL AND DUDLEY At 3km / 2 miles

GPS :52.513438, -1.976012

Our accommodations

Standard Room - 1 single bed

  • Max. number of persons: 1
  • Area: From 14
  • Satellite/cable colour TV

Compact standard room - 1 small double bed

  • Max. number of persons: 2

Standard Room - 1 double bed

  • Max. number of persons: 2
  • Area: From 17
  • Satellite/cable colour TV

Standard Room - 2 single beds

  • Max. number of persons: 2
  • Area: From 17
  • Satellite/cable colour TV

Classic room - 2 single beds

  • Max. number of persons: 2

Superior Room - 1 kingsize bed

  • Max. number of persons: 2

Privilege room - 1 king size bed

  • Max. number of persons: 2
  • Area: From 18
  • Satellite/cable colour TV

Standard room - 3 single beds

  • Max. number of persons: 3

Our restaurants and bars

HOTEL RESTAURANT

Type of cuisine: Regional

Our restaurant's welcoming atmosphere is the perfect place for all your culinary needs. Start your day off right with a breakfast buffet, offering a wide variety of hot and cold options or retire your day with our range of local and international dishes.

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

LOUNGE BAR

Photo non contractuelle / Strictly non binding

Our Lounge Bar serves a variety of refreshing beverages and is the ideal location for a business meeting, relaxing drink with friends or to catchup on the news and sports.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 15

  • Maximum size: 171

  • Maximum capacity: 200 people

  • Maximum banquet capacity: 120 people

Find out more

Our guest reviews for
The Birmingham West Hotel by AccorHotels

100% genuine reviews from our guests

Find out more

AccorHotels Rating 3.8/5

84 reviews

Dtsy

Customer review rating 3.8/5

H. Business - 14/09/2019 AccorHotels review

Room was poor. Staff were great

Ms

Customer review rating 3.8/5

Grace P. A. Friends - 09/09/2019 AccorHotels review

Was clean and comfortable staff was polite and helpful as I come from Florida it would have been nice to adjust the heat

Slightly disappointed

Customer review rating 3.8/5

Leykm Couples - 03/09/2019 AccorHotels review

I had phoned prior to booking the hotel room to check that the room definitely had air conditioning and they confirmed that it did. When we were shown to our room we were pleasantly surprised as it was very modern and well decorated etc. The weather was particularly hot that weekend so we put the air conditioning on which started to work ok and then after a short while it turned off and a fault was shown on the display. We started it again and it worked but then again turned off again with the same fault being displayed. We contacted reception and someone eventually came up to have a look and adjusted something and said it was working but yet again after he left it turned off again, this was repeated yet again and eventually they said they would give us a different room. This was quite late in the evening and we had to pack our cases and relocate. Unfortunately the room we were moved to was nowhere near the standard of the previous room (although the air conditioning worked) and there was a door in the corridor right near our room and every time someone went through the door it would bang loudly. The restaurant was also closed on the first night and this was a Friday! Food was available from the bar but not quite the same as dining in a restaurant. Overall our stay was disappointing.

A great stay

Customer review rating 3.8/5

Richardv Friends - 02/09/2019 AccorHotels review

A great stay But you need to change your address , Birmingham road is a long road My sat nav could not find it Need a more precise location

I was only on a short work trip but the staff and the room made it very pleasant couple of nights

Customer review rating 3.8/5

Anonymous Business - 30/08/2019 AccorHotels review

The welcome in reception was very friendly and efficient. My room was newly refurbished and very comfortable. The restaurant was very quiet in the evenings, and service was a bit slow, but the staff were pleasant and the food enjoyable. Breakfast was the disappointing element - no sign of the croissants promised on the menu either day, and on the second morning most of the cooked breakfast dishes were either empty or nearly empty. Not really worth £8. Apart from breakfast, overall it was good value for money, the staff were excellent and the new rooms are very nice. I will book again next time I need to stay over to work in our West Bromwich office, and would recommend to my colleagues.

Dear PHILIPPA G., We very much appreciate your comments regarding your stay at the The Birmingham West Hotel by AccorHotels. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Hayley Front Office Supervisor

Fabulous

Customer review rating 3.8/5

Linda B. Families - 26/08/2019 AccorHotels review

I had a great experience , lovely room , good facilities, good breakfast and very friendly staff

Dear LINDA B.-NOJIMA, We very much appreciate your comments regarding your stay at the The Birmingham West Hotel by AccorHotels. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Hayley Front Office Supervisor

Excellent service with a few exceptions

Customer review rating 3.8/5

Anonymous Families - 25/08/2019 AccorHotels review

Excellent service at the reception, very slow in the bar. Great food and service in the restaurant, but the kitchen was out of some items from the menu. No hand soap in the room, had to ask twice for it. Nice and clean room.

Dear ANNE W., We very much appreciate your comments regarding your stay at the The Birmingham West Hotel by AccorHotels. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Hayley Front Office Supervisor

Good hotel, handy for the motorway

Customer review rating 3.8/5

Jamie H. Business - 23/08/2019 AccorHotels review

Very friendly staff, good service and a comfortable room

Dear JAMIE H., We very much appreciate your comments regarding your stay at the The Birmingham West Hotel by AccorHotels. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Hayley Front Office Supervisor

We loved our stay

Customer review rating 3.8/5

Mrs J. Families - 19/08/2019 AccorHotels review

A lovely hotel. Staff very friendly and professional, nothing is too much for them. Great breakfast too. Lots of parking. Child friendly. Pool area needs a bit of attention, but nice all the same. Will definitely return and recommend to friends and family.

Dear LISA J., We very much appreciate your comments regarding your stay at the The Birmingham West Hotel by AccorHotels. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Hayley Front Office Supervisor

Very nice and relaxing.

Customer review rating 3.8/5

Anna L. Couples - 17/08/2019 AccorHotels review

My husband and I arrived at the hotel after our wedding to find we had been given an upgrade due to it being our wedding day. The room was spacious, clean, had ample facilities for tea/coffee and even juice and water in the fridge. Breakfast in the morning was delicious, there were plenty of options for everyone and the dining room had a relaxed atmosphere.

Dear ANNA L., We very much appreciate your comments regarding your stay at the The Birmingham West Hotel by AccorHotels. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Hayley Front Office Supervisor

Budget hotel and I feel my room was the further budget room

Customer review rating 3.8/5

W Business - 14/08/2019 AccorHotels review

Stayed a number of times previously. Happily greeted by reception. Then I got to my room not very clean. Window left open and was fairly cold. That night there was a strong smell of spray paint or some sort of aerosol. It started to enter my room and wasn’t pleasant. That night I tried to sleep but was often woken up by the corridors door. Second night I was back from work, I finished some work then headed out for a drink and some dinner. I waited at the bar with no on around to serve, I then was finally served. There was then issues adding my food to my room. Finally I have a pint and a beer in my hand. Another night of having to listen to the door slam. Breakfast the first morning was as expected and ok. The second morning I arrived and was the only one in the whole area. Food was not tasty and had been there for a while.

Friendly staff, but slow service and a terrible breakfast

Customer review rating 3.8/5

@sortitout5 Business - 13/08/2019 AccorHotels review

Attended a work event here. The staff are mostly friendly (apart from breakfast), but struggled to keep up with the demands of a not particularly busy bar. Drinks service was painfully slow and a little more help was needed. A bad error on the hotel's part, as drinks weren't particularly cheap. The rooms were basic, but functional and in need of upgrading, but at least the aircon worked. I though the breakfast selection and quality was poor, from greasy looking mushrooms to watery scrambled egg and terrible unappetising bacon, that looked like it had been left in oil for about a month before being kicked around the kitchen floor. The service from the short haired blonde lady didn't exactly add to the experience - quite unhelpful. I asked for firm poached eggs, as I hate them runny, but unfortunately this was too much and they came out runny, so I left them. I think all-in-all I had a couple of tinned tomatoes and a bowl of fruit salad. The function staff and food were good and probably added an extra couple of points on my rating. Small portions though. However, I have to say I wouldn't stay here under my own dime.

Pre-Match Stay

Customer review rating 3.8/5

David B. Solo - 12/08/2019 AccorHotels review

I stay often at the hotel prior to WBA home matches, this was my first since the renovations and therefore expecting some significant changes. The rooms had been completely changed, I stayed in standard room although the décor was improved the room layout was more cramped the bed was too large for the room and the new chair was again oversized. The desk had shrunk leaving little working space, the hanger area had significantly reduced and the new safe was unable to take my laptop, the space in this area was also taken up with the tea and coffee making facilities Overall the room had better décor but the available space had not been best used to give the guest a comfortable feel

Dear DAVID B., We very much appreciate your comments regarding your stay at the The Birmingham West Hotel by AccorHotels. It is always a pleasure to receive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Hayley Front Office Supervisor

bathroom not fit for purpose and potentially dangerous to use

Customer review rating 3.8/5

Stephen C. Couples - 12/08/2019 AccorHotels review

room size and newly refurbished room great. facilities good. appreciated costa coffee. however problematic due to poor planning in bathroom refit. the shower is overbath and tap end and there is a fixed glass screen that doesn't move at the top half of the bath -therefore need to climb in and out of bath at the bottom end. there is no grab rail to steady this and the step down to the bathroom floor from a wet bath into a steamy bathroom is risky. Especially for any one with even mild mobility issues. Holding onto the screen or towel rail is not acceptable and lack of a secure grabrail will increase the risk of fall and injury if one of these breaks during a fall. staff did not appear to appreciate the immediate risk - told me there was a disabled room for mobility impaired people to book - i have never had to use one of these before in any hotel i have stayed at and would feel that even a problem like joint stiffness would be impairment enough to increase risk in this bathroom set up. i managed two fearful showers during my 3 day stay whilst i would have preferred to take at least 6.This spoilt my enjoyment of facilities. Also having to climb into an empty bath naked to turn on the shower which is then cold and needs adjusting to get to right temperature whilst remaining in the bath because you cant do this from outside the bath due to the fixed screen is very irritating as well as uncomfortable - how do you think people that want a bath will manage to turn on and adjust the taps too? are you expecting them to climb in and out of the bath or perhaps sit there whilst it fills? this lack of sensible attention to detail is disappointing and not 4* in my opinion and i doubt the AA would disagree

Dear STEPHEN, Thank you for taking the time to tell us about your experience at the The Birmingham West Hotel by AccorHotels. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. I will review your comments regarding the bathroom with both Accor and the hotel refurbishment team to address your comments and see what amendments can be potentially be made to improve the accessibility of the shower controls and ease of entering/exiting the bath. Your feedback is very much appreciated and will also address with my front office team who could of offered you an alternative room with walk in shower and not just an accessible room. I would like to reiterate our commitment to high quality standards, and I personally would like to make sure you will experience it during your next stay with us. We are looking forward to welcoming you again at Accor. Please do not hesitate to contact me during your next visit. Kindest Regards Jason Morgan General Manager

trip from Oz

Customer review rating 3.8/5

Colin R. Couples - 09/08/2019 AccorHotels review

smooth check in. attentive staff. stayed over 2 nights to visit family whilst in the UK. nice central location. easy access to major travel network and the West midlands Metro system

Dear COLIN R., We very much appreciate your comments regarding your stay at the The Birmingham West Hotel by AccorHotels. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Binay D. Deputy Manager

Relaxed yet efficient

Customer review rating 3.8/5

Emma Business - 06/08/2019 AccorHotels review

We came here for a conference and evening event, and it ticked all the boxes. Our room was newly refurbished with real style. It all went very well. Staff were helpful and friendly. Breakfast was good. Nice to have a swim in the morning. Would recommend to a friend.

Dear EMMA H., We very much appreciate your comments regarding your stay at the The Birmingham West Hotel by Accor Hotels. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Binay D. Deputy Manager

Appalling level of service and attitude

Customer review rating 3.8/5

Janine Business - 05/08/2019 AccorHotels review

I contracted a stomach bug during my stay, the manager was supposed to call me but didn't! and left me on my own with no help or assistance, I had to crawl from my bed to chase him up, he still didn't call me !! Absolutely disgusting level of customer care, I also don't think its professional to call customers darling !!

Dear JANINE L., I am sorry that your experience did not meet your expectations; allow me to express my sincerest apologies.I believe the hotel team has already contacted you regarding the issues you have raised. I would like to reiterate our commitment to high quality standards, and I personally would like to make sure you will experience it during your next stay with us. We are looking forward to welcoming you again at Accor. Please do not hesitate to contact me during your next visit. Sincerely, Binay D. Deputy Manager

Not a accor hotel property yet

Customer review rating 3.8/5

Ajay K. T. Business - 05/08/2019 AccorHotels review

The standard room offered @ GBP 110 , was the size of 1 double bed with no space to move. The toilet were so small that the tissue roll hit you in the arm while using the same. ?? One of the worst Hotel rooms in accor portfoloio. The lady at the reception said this is only size and if I need a bigger room pay GBP 20/ day .I had no choice but to accpet.. She al;so set the accor points are not set up in this property yet . So the next upgraded room was 20 sq ft larger. This should be an IBIS property and not a mercure as projected. . The rooms were freshly painted and all the time smelling of chemicals. Truly disappointing

Dear A K t., Thank you for taking the time to tell us about your experience at the The Birmingham West Hotel by AccorHotels. I am sorry that your experience did not meet your expectations; allow me to express my sincerest apologies. We are looking forward to welcoming you again at Accor. Please do not hesitate to contact me during your next visit. Sincerely, Binay D. Deputy Manager

Everything I was expecting from the stay

Customer review rating 3.8/5

Helen Couples - 03/08/2019 AccorHotels review

Convenient location, clean rooms (although on the small side); good breakfast

Dear HELEN We very much appreciate your comments regarding your stay at the The Birmingham West Hotel by AccorHotels. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Jason Morgan General Manager

Mr

Customer review rating 3.8/5

Anonymous Business - 03/08/2019 AccorHotels review

Diner terrible

Dear SIMON C., Thank you for taking the time to tell us about your experience at the The Birmingham West Hotel by AccorHotels. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Accor, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Binay D. Deputy Manager
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