Mercure Telford Centre Hotel 4 stars

Customer review rating (ALL Rating) 3.9/5 594 reviews

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Mercure Telford Centre Hotel - Image 1
Mercure Telford Centre Hotel - Image 2
Mercure Telford Centre Hotel - Image 3
Mercure Telford Centre Hotel - Image 4
Forge Gate, Telford Centre, TF3 4NA TELFORD, United Kingdom

Description

Hotel extras

  • Town centre location with easy access to M54 motorway

  • Large and versatile meeting space for up to 400 people

  • Pet-friendly

  • Leisure facilities including swimming pool, jacuzzi and gym

  • Contemporary restaurant and bar showing live sports channels and an area with pool tables

Our accommodation(s)

Hotel location

Mercure Telford Centre Hotel

Forge Gate, Telford Centre
TF3 4NA TELFORD
United Kingdom

GPS:52.68128, -2.446585

Telephone
Fax +44 1952 217681

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Iron Masters

Our onsite restaurant prides itself on its choice of quality dishes, many using the finest British ingredients. Tuck into regional favourites using produce from sustainable sources, or choose from various vegetarian, gluten-free and children's options.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  3.9/5  594 reviews

TripAdvisor Rating  4.0/5  341 reviews

Certificate of excellence 2024

Unhelpful and an Inconvenience (However cannot fault the spa)

TripAdvisor rating 1.0/5

lily_churchett Friends getaway - TripAdvisor review

Unfortunately this was not the experience we wanted it to be. I booked the spa experience through spa seekers whom I have also been in contact with and had no luck. When we arrived at the hotel having a night stay and spa booked we were told that because we had booked through spa seekers that they had forgotten to put our booking onto the system. When asking if they had another room we were annoyedly told no as they had a chess tournament on that weekend. Being young travellers who had come via train the only option we were given was to travel to the sister hotel in West Bromwich… After much discussion and confusion the lady behind reception told us that she could get us booked into the local Holiday Inn which she said was a ‘short walk’, this normally would be fine however we had large suitcases along a road with no path. We were able to make use of the spa which I cannot fault as the Spa facilities and spa team were lovely. After the stay I was told that we couldn’t be given any compensation even though we were not able to stay where we had booked. I was not happy overall and found most of the staff to be borderline rude and only offering us the Holiday Inn when I was more persistent. Be wary when booking and in future I would recommend ringing ahead to confirm the room booking although that shouldn’t be necessary!

Dog friendly, ideally located hotel

TripAdvisor rating 5.0/5

The-Grand-Sophy TripAdvisor review

Excellent hotel for our stay while some of us were attending a convention at the Telford International Centre - walking distance from the convention centre (15-20 mins) and half way between is the Telford Centre surrounded by admittedly chain restaurants but covering all tastes and price - we enjoyed Miller & Carter & the Novello Lounge - Wonderful staff with special points to front of house in the bar and breakfast - very dapper man in blue suit, his mother Ashley (I think) and fantastic breakfast host - apologies, I did take names at the time but have lost them! - very dog friendly with dog friendly treats and a large space to walk them behind the hotel - dogs are also allowed in the bar - Gf bread is available for lunch sandwiches

Avoid this hotel

TripAdvisor rating 2.0/5

Trevor B Couples - TripAdvisor review

Mostly poor. The room was clean but mould around the window and bathroom door falling apart. These two things are probably due to the lack of extractor in the bathroom which makes the entire room humid after a shower. Water pressure really good Service -awful. We arrived and ordered cocktail “two for £12 all day every day”. Good deal. The second glass brought to our table the server spilled a little on the tray. We asked for tissues to ensure wedidnt get drips on our clothes and she stoned off and came back and threw them on the table. Her attitude for the rest of the day was surly and rude The menu in the restaurant was limited so we went into town but came back to the hotel for cocktails as they tasted good and were good value only to be told that due to another event taking place in the hotel, they were not serving cocktails as they anticipated being very busy. They weren’t and we also found out later the other event had its own bar so the bar was never too busy to do cocktails with the amount of people they had walking around if it had got busy. Facilities -the moment we arrived they hit us with an extra parking charge on our bill. The pool tables were unplayable - one with a ball misssing and the other with columns positioned so that Half the shots were impossible Breakfast -distinctly average. Luke warm at best I would recommend that you do not stay here

Brilliant staff

TripAdvisor rating 5.0/5

392bridgetteb Couples - TripAdvisor review

Lovely room with very comfy bed. The restaurant was really nice and the food was great. The main takeaway from this hotel was the staff. They were so friendly and kind while being professional. The bar area was pleasant and comfortable. Near to a shopping centre and cinema. Would definitely visit again

Great team but facilities need some TLC

Customer review rating 2.5/5

Robk Families - Confirmed reviews ALL

Team are great and engaging from reception to cleaning to breakfast! However... the overall state of the rooms and bathrooms needs attention.

Dear ROB K., Thank you for taking the time to tell us about your experience at the Mercure Telford Centre Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Mercure Telford Centre Hotel

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Other web-users rate our hotel

  • 617 reviews 9.2/10 Location
  • 1,367 reviews 6.4/10 Room
  • 1,225 reviews 8.7/10 Service
  • 26 reviews 4.6/10 WiFi
  • 628 reviews 5.8/10 Cleanliness
  • 489 reviews 7.5/10 Breakfast
  • 193 reviews 6.1/10 Wellness Area
  • 179 reviews 6.1/10 Pool

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (VAT and tourist tax included) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.