Novotel Resort Krasnaya Polyana Sochi Hotel 5 stars

Customer review rating 4.7/5 442 reviews
Novotel Resort Krasnaya Polyana Sochi
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Hotel extras

  • Advantage 1

  • Advantage 2

  • Advantage 3

  • Advantage 4

  • Advantage 5

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Private outdoor parkingPaying
  • Accessibility for people with reduced mobility
  • Pets allowedPaying
  • Babysitting on requestPaying
  • 100% non-smoking hotel
  • Air conditioned
  • Reception open 24 hours a day
  • Laundry
  • Concierge
Catering
  • Breakfast included in the price
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
Leisure and activities
  • Fitness centre
  • Well-being
  • Babysitting on request
  • Beach and water sports
  • Skiing
Business services
  • 5 meeting room(s)
  • Self service business centre
  • Copy/print service available

Hotel location

Novotel Resort Krasnaya Polyana Sochi

Gornaya Str
11
354392
sochi
russian federation

Check-in from 14h00

Check out up to 12h00

  • GKR :   MOUNTAIN CAROUSEL

  • By plane

    SOCHI AIRPORT At 50km / 31.07 miles

  • By plane

    SOCHI ITERNATIONAL At 50km / 31.07 miles

  • By train

    ADLER At 53km / 32.93 miles

  • By train

    ESTO SADOK At 9.3km / 5.78 miles

GPS :43.669655, 40.257392

Our accommodations

Superior Room with 1 double bed, Courtyard side

  • Max. number of persons: 3
  • Area: From 31
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Bathrobe

Superior Room with 2 single beds, Courtyard side

  • Max. number of persons: 3
  • Area: From 31
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Bathrobe

Superior Room with 1 double bed, City side

  • Max. number of persons: 3
  • Area: From 31
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Bathrobe

Superior Room with 2 single beds, City Side

  • Max. number of persons: 3
  • Area: From 31
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Bathrobe

Superior Room with 1 double bed, Mountain view

  • Max. number of persons: 3
  • Area: From 31
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Bathrobe

Superior Room with 2 single beds, Mountain view

  • Max. number of persons: 3
  • Area: From 31
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Bathrobe

Superior Suite with 1 double bed, Mountain view

  • Max. number of persons: 3
  • Area: From 68
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Bathrobe

Deluxe Suite with 1 king-size bed Mountain view

  • Max. number of persons: 7
  • Area: From 487
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Bathrobe

Our restaurants and bars

THE GRILL

Type of cuisine: International

The restaurant on the 6th floor offers mostly intercontinental cuisine with local flavor and the best local and international wines. Enjoy the resort largest wine room, exceptional service and warm atmosphere.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

LOBBY BAR

Photo non contractuelle / Strictly non binding

A cozy lobby on the first floor at the central entrance to the hotel offers a great variety of soft and alcohol drinks, light snacks and dishes, detox menu and kid's menu. Excellent service included!

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 5

  • Maximum size: 245

  • Maximum capacity: 200 people

  • Maximum banquet capacity: 140 people

Find out more

Our guest reviews for
Novotel Resort Krasnaya Polyana Sochi

100% genuine reviews from our guests

Find out more

AccorHotels Rating 4.7/5

442 reviews

Reception people no nothing

Customer review rating 4.7/5

Johar A. Couples - 13/09/2019 AccorHotels review

The city is beautiful however the reception charged me wrong and did not want to give me back the over amount in cash Taxi that have been sent to airport to pick us was late and then took us to a different hotel which is Rixos and then picked other from that hotel and took us to the right hotel

Dear Jowhar A., Thank you for taking the time to tell us about your experience at the Novotel Resort Krasnaya Polyana Sochi. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Abdullin Eduard Guest relations manager

been on a friend's wedding, hotel is really great

Customer review rating 4.7/5

Steve Couples - 10/09/2019 AccorHotels review

We came here from US and want to admit, that this hotel is a great one! Reception is super nice and friendly, checked us in quick, perfectly. Gave us a marvelous room with nice interior and most of all, super rain shower, I don't know why, but I love this rain showers in hotel rooms. The breakfasts were amazing, my girlfriend ate a lot of healthy, clean foods there. Houskeeping is calm, nice and quick. Thanks to hotel, we spend a great time here!

Dear Steve L., We very much appreciate your comments regarding your stay at the Novotel Resort Krasnaya Polyana Sochi. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Абдуллин Эдуард, Менеджер по взаимодействию с гостями

Very Pleasant .

Customer review rating 4.7/5

Sabina A. Solo - 09/09/2019 AccorHotels review

It was a very pleasant experience. I would certainly recommend this hotel to my friends.

Dear Sabina A., We very much appreciate your comments regarding your stay at the Novotel Resort Krasnaya Polyana Sochi. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Абдуллин Эдуард, Менеджер по взаимодействию с гостями

The best luxury service in Russia

Customer review rating 4.7/5

Adeana Families - 03/09/2019 AccorHotels review

Thanks to this hotel, we are very satisfied with our stay. A heavy rain occurred while our friend's wedding. Employees quickly helped to relocate wedding to conference H.. Reception is a very nice and kind people, check in and check out was very fast, informative and we left with a great wish to come back.

Dear Adeana H., We very much appreciate your comments regarding your stay at the Novotel Resort Krasnaya Polyana Sochi. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Абдуллин Эдуард, Менеджер по взаимодействию с гостями

We are very happy about our visit

Customer review rating 4.7/5

Melinda Families - 03/09/2019 AccorHotels review

We came here on my friend's wedding and left very happy. This hotel is a very warm, welcoming place, breakfasts are super nice, service is on the highest level possible, thanks to hotel staff, this place is an awesome one!

Dear Melinda W., We very much appreciate your comments regarding your stay at the Novotel Resort Krasnaya Polyana Sochi. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Абдуллин Эдуард, Менеджер по взаимодействию с гостями

Brilliant service

Customer review rating 4.7/5

Sasha Families - 02/09/2019 AccorHotels review

We came to Sochi from Las Vegas and have to admit, we were amazed by this marvelous service, check in was fast and smooth, staff was warmly welcoming us. Our room was super clean, floors are tidy, bathroom is shining, everything here is on the highest level possible. At breakfasts restaurant serves guests with delicious and healthy foods. Generally we enjoyed our stay here and we wish we could come back!

Dear Sasha C., We very much appreciate your comments regarding your stay at the Novotel Resort Krasnaya Polyana Sochi. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Абдуллин Эдуард, Менеджер по взаимодействию с гостями

Great vacations

Customer review rating 4.7/5

Ebrahim Families - 11/08/2019 AccorHotels review

Our stay in this hotel was amazing! Check in was fast, breakfasts were brilliant, special thanks to kitchen chef, restaurant is nice with incredible panoramic views! Houskeeping staff is nice, room was clean and tidy! Thanks to everyone!

Dear Ebrahim Mohammed A., We very much appreciate your comments regarding your stay at the Novotel Resort Krasnaya Polyana Sochi. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Eduard Abdullin guest relations manager

Exceeding our expectations

Customer review rating 4.7/5

Alia Families - 11/08/2019 AccorHotels review

This hotel is modern and employees are professionals of their work. At check in a very nice girl gave us a room with all necesities. Cleaning was good, rain shower is a great pleasure, thanks to restaurant for tasty breakfasts, all services were just amazing.

Dear Alia Abdulrahim Ali Mohammad A., We very much appreciate your comments regarding your stay at the Novotel Resort Krasnaya Polyana Sochi. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Eduard Abdullin guest relations manager

Great hotel

Customer review rating 4.7/5

Mohammad K. Families - 11/08/2019 AccorHotels review

This luxury hotel is a great example of how polite and nice Russian people are! They met us very warmly chack in was fast, people were polite! Breakfasts are tasty, restaurant has a good kitchen. Room was clean, staff is polite. Other words, excellent service for a good price!

Dear Mohammad K. Ali Bin Muwaiza A., We very much appreciate your comments regarding your stay at the Novotel Resort Krasnaya Polyana Sochi. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Eduard Abdullin guest relations manager

Extremely positive experiences from this hotel

Customer review rating 4.7/5

Safia Families - 11/08/2019 AccorHotels review

Thanks to everyone involved, we enjoyed our stay a lot! We took a trip to the very peak of mountains, took a lot of pictures of a beautiful nature. Horse ride was a real fun and gorky mall is a nice place. Check in was nice, reception team are real professionals, breakfasts are great you can find dishes of any taste there including halal food. Houskeeping kept our room in perfect condition, cleaning is good and that's why we are extremely satisfied with our stay in this hotel!

Dear Safia Bashir Almas F., We very much appreciate your comments regarding your stay at the Novotel Resort Krasnaya Polyana Sochi. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Eduard Abdullin guest relations manager

Good team of hoteliers

Customer review rating 4.7/5

Shaikha Families - 11/08/2019 AccorHotels review

Our time spend in this hotel was great, we really enjoyed check in, it was informative, English speaking receptionist told us everything about our room and places near by. My friends and my family were having a great breakfast on the panoramic terrace, thanks to kitchen and waiters. Everything in hotel is clean, floors are shining, kids liked playing football a lot. We will come back to this hotel next year!

Dear Shaikha Ebrahim Bilal Habib A., We very much appreciate your comments regarding your stay at the Novotel Resort Krasnaya Polyana Sochi. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Eduard Abdullin guest relations manager

Nice hotel in the mountains

Customer review rating 4.7/5

Ali M. Families - 10/08/2019 AccorHotels review

Our stay in this hotel was great, reception workers are real professionals, check in was operative! Special thanks to houskeeping staff, they arrived immidiatley after our request about extra bed. WiFi is fast and reliable. Breakfasts are super delicious, restaurant is a great place to spent another evening. Overall everything was great! We enjoyed this hotel a lot!

Dear Ali M. A., We very much appreciate your comments regarding your stay at the Novotel Resort Krasnaya Polyana Sochi. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Eduard Abdullin guest relations manager

Dream vacations

Customer review rating 4.7/5

Alaa S. Families - 10/08/2019 AccorHotels review

My sisters and I enjoyed this vacations so much! Thanks to Novotel staff, they helped us at check in, gave us the best view possible, reception works good, people are educated and responsible. Super breakfasts were very healthy! Room was clean and houskeeping staff was helpful.

Dear Alaa S. A., We very much appreciate your comments regarding your stay at the Novotel Resort Krasnaya Polyana Sochi. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Eduard Abdullin guest relations manager

Nice family hotel

Customer review rating 4.7/5

Awatif Families - 10/08/2019 AccorHotels review

I really enjoyed my vacations in this hotel, at check in clerk did everything very fast and gave me a room with a nice shower, rainshower was really awesome. Breakfasts are good, I really liked them. Room was clean and houskeeping staff is very polite. Employees of this place are a great professionals! We will come back to this hotel!

Dear Awatif Ahmed S., We very much appreciate your comments regarding your stay at the Novotel Resort Krasnaya Polyana Sochi. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Eduard Abdullin guest relations manager

Sweet resort

Customer review rating 4.7/5

Maatouq Families - 08/08/2019 AccorHotels review

Here in this hotel we had a great time of our lives! Reception was great, administrators at check in are very polite and friendly! Restaurant is a state of art place, the views are magnificent and food is great! Room maintenance is on the highest level possible, everything is clean and housekeeping staff is responsive! Thanks to everyone from hotel for this impressions!

Dear Maatouq Ali Saeed Ali A., We very much appreciate your comments regarding your stay at the Novotel Resort Krasnaya Polyana Sochi. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Eduard Abdullin guest relations manager

Super hotel in beautiful mountains

Customer review rating 4.7/5

Mohamed Families - 05/08/2019 AccorHotels review

Stayed here with my family, the services are all great, reception staff is awesome, helped me with every question I had. Check in is quick, gave me the best room possible. Breakfasts are truly delicious, they have a great variety of the dishes. Housekeeping staff is polite and quick to clean room. Thanks to the team of hotel, we were more than satisfied with our stay at this hotel.

Dear Mohamed Abdalla Murad A. Alblooshi, We very much appreciate your comments regarding your stay at the Novotel Resort Krasnaya Polyana Sochi. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Eduard Abdullin guest relations manager

Brilliant hotel

Customer review rating 4.7/5

Samira Families - 05/08/2019 AccorHotels review

This sweet luxury style hotel is a very good place to stay. Reception is operating perfectly, staff is nice, polite and looking good. Our arrival was very quick. Room was clean and tidy, housekeeping was making a good cleaning, so we would be glad to reccomend this hotel to any tourist.

Dear Samira Ahmed Ghuloum Yousif A., We very much appreciate your comments regarding your stay at the Novotel Resort Krasnaya Polyana Sochi. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Eduard Abdullin guest relations manager

Good hotel for it's value

Customer review rating 4.7/5

Ismail Families - 05/08/2019 AccorHotels review

My experience is generally positive, the staff of hotel is good and polite. The check in procedure was quick. Room is clean, housekeeping staff was doing everything quick. Great thanks to restaurant and kitchen workers, the breakfasts were delicious!

Dear Ismail Saeed Juma Alsawaya A., We very much appreciate your comments regarding your stay at the Novotel Resort Krasnaya Polyana Sochi. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Abdullin Eduard Guest Relations Manager

Excellent service for a low price

Customer review rating 4.7/5

Abdulla Families - 24/07/2019 AccorHotels review

This hotel has an excellent staff, check in at reception was smooth, clerks told us how to spend a good vacation in Sochi, where to go to shopping. Breakfasts in restaurant were lovely! Hotel is clean, everything is comfortable, the housekeeping is fast and nice. Floors and furniture in room stayed clean during our vacations. This hotel is a nice hotel for any tourist.

Dear ABDULLA ALSHEHHI M., We very much appreciate your comments regarding your stay at the Novotel Resort Krasnaya Polyana Sochi. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Абдуллин Эдуард, Менеджер по взаимодействию с гостями

Great mountains, great hotel, great breakfasts!

Customer review rating 4.7/5

Mohamed Families - 24/07/2019 AccorHotels review

A lot of my family members stayed in this hotel and we all are happy with staff and services provided by this company. Reception is very responsive, check in process was fast and informative, special thanks to great administrators which showed us a way to Adler and discovery aquarium. Breakfasts are awesome, special thanks to chef, the cuisine is marvelous! The room was very fresh and clean every day! We were amazed by politeness of personnel and truly hospital spirit of this place!

Dear MOHAMED A., We very much appreciate your comments regarding your stay at the Novotel Resort Krasnaya Polyana Sochi. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Абдуллин Эдуард, Менеджер по взаимодействию с гостями
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