21c Museum Hotel Cincinnati

Customer review rating (ALL Rating) 4.2/5 2,423 reviews

21c Museum Hotel Cincinnati - Image 1
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609 Walnut Street, 45202 CINCINNATI, United States

Description

Hotel extras

  • At 21c, discover contemporary art in the most unexpected places.

  • The Spa at 21c is the Queen City's prime pampering destination.

  • Our restaurant, Metropole, offers a contemporary take on old world cooking techniques.

Our accommodation(s)

Hotel location

21c Museum Hotel Cincinnati

609 Walnut Street
45202 CINCINNATI
United States

GPS:39.1030112, -84.5120188999

Telephone
Fax +1 513-578-6601

Hotel services

Check-in from - Check out up to

On site
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

METROPOLE

Focused on local and seasonal offerings, chef Vanessa Miller's Metropole menu is prepared with the goal of creating a social experience for guests at the forefront.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.2/5  2,423 reviews

TripAdvisor Rating  4.5/5  1,840 reviews

Gone downhill

Customer review rating 3.0/5

Rachel J. Friends - Confirmed reviews ALL

This has always been my favorite place to stay in Cincy when we come to the theater. This time was different. When we pulled up to the valet we were told “get your stuff out and I’ll be right back”. Usually the older gentleman helps us get our bags out when he takes our keys. I didn’t see him at check in. Luckily, he was there when we left and he put our bags in the car. When we got to our room, the bathroom needed repairs badly and it wasn’t cleaned properly. The tiles in the shower were chipped, the finish was off the shower regulator, the sink was cracked, and there was part of an acrylic finger nail in the floor. I realize there is coffee in the room, but it would be nice to have coffee in the lobby or restaurant to go in the morning. Prices have gone up, but the service and upkeep of this 21c has gone down. Unfortunately, next month we will look elsewhere to stay

Rachel, I truly appreciate you reaching out to us and providing feedback on your most recent stay. I apologize on behalf of myself and our entire team that your stay did not live up to our standards here at 21c. Our team works tirelessly to ensure that our guests are well taken care of, and provided clean and comfortable accommodations. We will ensure this is the case for your return. I appreciate you giving us the opportunity to make things right for you. It was lovely speaking with you over the phone and we are looking forward to having you back with us in the near future! Sincerely, Carissa Chandler Front Office Manager

Good but some improvements can be easily done

Customer review rating 3.0/5

Cl Business - Confirmed reviews ALL

Room was calm and nice but: - it is not super clean, dust on furnitures/corners - water and coffee refills are often forgotten during the cleaning - the menu gives the feeling that there is a room service but in fact no. Breakfast at 7 is too late … - lamps buttons are not really working

Dear Clementine, Thank you for taking the time to tell us about your experience at the 21c Museum Hotel Cincinnati. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At 21c Museum Hotels, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. I have also passed along your feedback regarding the breakfast hours to our Food & Beverage Director for consideration of that matter. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, David Kennedy Director of Operations

Good stay

Customer review rating 4.5/5

David W. Solo - Confirmed reviews ALL

Staff was professional efficient and friendly

Dear David, We very much appreciate your comments regarding your stay at the 21c Museum Hotel Cincinnati. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, David Kennedy Director of Operations

Wouldn’t have stayed here by choice

Customer review rating 2.0/5

Valeria Business - Confirmed reviews ALL

Traveled from Florida on a red eye and arrived at 8:30am, hoping my room would be ready and it wasn’t. Which meant I had to dilly dally around Cincinnati until noon when my meeting started. Sat in the lobby for a couple hours, it smelled like feet and it was so hot in there. The “lobby desk” is some make shift table it was so weird. The walls were made of paper I could hear what everyone was doing around me.

Dear Valeria, Thank you for taking the time to tell us about your experience at the 21c Museum Hotel Cincinnati. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At 21c Museum Hotels, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. I am very sorry that your room was not available when you checked in. We truly do our very best to accommodate our early arrivals but sometimes due to the previous day occupancy, we are unable to do so as quickly as we would like. For this, I sincerely apologize. Our front desk is typically not covered like it was during your stay with us. We had a piece of glass that was unfortunately shattered and is being replaced this week. I can assure you that on your next return, it will be repaired and in working order. Our front desk is truly a work of art in and of itself, so I am deeply sorry that you were not able to see it in its true form. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, David Kennedy Director of Operations

Cool place to stay

Customer review rating 5.0/5

Robyn Business - Confirmed reviews ALL

Our group had a great experience from start to finish

Dear Robyn M., We very much appreciate your comments regarding your stay at the 21c Museum Hotel Cincinnati. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Henry Burdsall Front Desk Supervior

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Other web-users rate our hotel

  • 614 reviews 9.1/10 Location
  • 1,290 reviews 5.9/10 Room
  • 1,132 reviews 8.1/10 Service
  • 468 reviews 4.6/10 Cleanliness
  • 361 reviews 7.1/10 Food
  • 274 reviews 5.5/10 Amenities
  • 123 reviews 4/10 Breakfast
  • 72 reviews 7.2/10 Wellness Area

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (VAT and tourist tax included) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.