Pavilion Hotel Kuala Lumpur Managed By Banyan Tree

TripAdvisor rating 4.5/5 935 reviews

Pavilion Hotel Kuala Lumpur Managed By Banyan Tree - Image 1
Pavilion Hotel Kuala Lumpur Managed By Banyan Tree - Image 2
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170 Jalan Bukit Bintang, Kuala Lumpur, 55100 KUALA LUMPUR, Malaysia

Description

Hotel extras

  • Wireless Internet Connection

  • Floor to ceiling windows with city view

  • Direct connection to Pavilion Kuala Lumpur Mall

Our accommodation(s)

Hotel location

Pavilion Hotel Kuala Lumpur Managed By Banyan Tree

170 Jalan Bukit Bintang, Kuala Lumpur
55100 KUALA LUMPUR
Malaysia

GPS:3.148601, 101.714946

Telephone
Fax +60 3-2117 2999

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

TripAdvisor Rating  4.5/5  935 reviews

Certificate of excellence 2024

Glorious getaway stay in KL.

TripAdvisor rating 5.0/5

799reg Couples - TripAdvisor review

We spent six glorious nights at this exceptional hotel and every staff member we encountered during our stay has been friendly and professional. Special mention goes to Sofea, our hostess at the Club Lounge and Amm Abdul Wahab, Concierge Manager, who was exceptional in providing the right advice to surrounding locations and always interested in ensuring our stay be a memorable one. We will be back!

Fell short in so many ways

TripAdvisor rating 2.0/5

hippotravel Families - TripAdvisor review

The only positive things I can say about this hotel is its location and comfortable bed. This hotel managed by a big brand name fell short in so many ways. When I checked in at 3.15pm, I was told by Adam that the room is not ready. When I asked isn't the check in time at 3pm, he said yes but the room I booked is just not ready. So I asked what time will the room be ready, and suddenly they have a room available that's ready! So naturally I asked if it is the same room type I booked, and he looked annoyed and impatient while replying "yes yes, same!". Not a good start. Adam also did not mention anything about how to connect to the WiFi, nor buffet breakfast times and location. After passing me my room key, I had to ask if my room included breakfast (which I paid for inclusively), and he just said it's included (again without mentioning the times and location). Is this the kind of service I should expect from a "Banyan Tree-managed hotel"? I certainly did not feel welcomed at all. However, check out service was much better by another female employee. The room was generally clean but the bathtub was poorly maintained with cracks and what looked like rust at one particular spot. Paid for a room with bathtub but did not manage to utilise it. I made an earlier dinner buffet reservation for 7 adults for 6pm at The Courtyard but had to amend it later to 6 adults for 6.30pm due to the weather. But because my party arrived earlier than expected, we made our way to the restaurant at 6.10pm only to be told by the employee that we are not allowed in until 6.30pm. But why? If you allow reservations for 6pm, your buffet starts then, no? So we had to sit outside until we were "allowed" in. To say this is the worst "seafood" buffet dinner I've had in Malaysia is an understatement. "Oceanic Delights Seafood" buffet without crab (not even the most basic flower crab) on a Saturday evening. Sure, freshly-shucked oysters were provided, only if they have someone at the station actually shucking the oysters - at the most, they have maybe 6-8 prepared, and then nobody mans the station for AT LEAST 15 minutes before somebody actually comes back to slowly shuck one by one again (till there's a few pieces before the staff vanishes again). It also takes forever to have other food replenished, and this is only at the start of the buffet, say around 7-ish/8pm. The kitchen seems to be severely understaffed as even the "claypot assam" station outdoor was constantly unmanned, and what few staff were there, were only focused on preparing ala carte dishes rather than the buffet stations. Grilled "seafood" station? Only prawns, fish and clams available. So yes, seafood buffet you call this? Also, if the fruits are not in season, maybe don't order them and have them as part of the buffet spread. First, there were mangosteen that were all spoilt and horrible-tasting. When we raised this to the manager, we were told a big box of them "freshly arrived this morning". They may have "freshly arrived" but they were certainly not fresh! And it was further proven because the mangosteen were taken off the buffet spread after our feedback, only to be replaced with longans which were just as bad and sour! The breakfast buffet spread seemed to be better than the buffet dinner, but still fell short in replenishing the food in time. Due to the service during check in and buffet dinner experience falling short of what should be expected of a 5-star hotel managed by a big brand, I will not be returning to this hotel.

Very nice stay in a very nice Hotel

TripAdvisor rating 5.0/5

O3120UAdanielh TripAdvisor review

We really enjoyed our stay at the Hotel Pavilion. The hotel is ideally located, right next to the shopping mall but also very easy to reach. We were able to reach all the sights quickly and easily by GRAB or on foot. The rooms are very inviting and generously furnished. We had a Grand Oasis and Oasis in the City room, both with beautiful views. The breakfast with a large selection and the possibility to sit inside or outside. The staff are very friendly and helpful. We would book and recommend the Pavilion Hotel managed by Banyan Tree again anytime.

Dear O3120UAdanielh, Thank you very much for writing such a wonderful recommendation after your recent stay at Pavilion Hotel Kuala Lumpur. We are delighted to learn that your overall experience with us was memorable. Your thoughtful words will definitely be shared with our friendly team, whom I am sure will inspire them, to continue to deliver exceptional customer service. Thank you once again for submitting this review on TripAdvisor, and we truly look forward to having you back at our hotel very soon. Best regards, Rudy Oretti General Manager

Great food, Great time at Club Lounge Pavilion Hotel Kuala Lumpur

TripAdvisor rating 5.0/5

Ross S Business - TripAdvisor review

I really enjoyed my time at the Pavillion Hotel KL Club Lounge! Simply love the yummy-licious food prepared by Chef Daniah (♥️) and perfect ambiance! I had repeated servings 🤫🤫 of everything at the lounge 🤣. Great thanks to Chef Daniah for the fantastic spread… will definitely see you again real soon!

Dear Ross S, Thank you very much for the wonderful review you shared on TripAdvisor, after your stay at Pavilion Hotel Kuala Lumpur. We are so glad to hear that you enjoyed your stay and that you found our team, particularly Chef Daniah to be attentive. We are proud of our team, who are always willing to go the extra mile to make our guests happy. Thank you once again for your gracious recommendation, Ross S, and we sincerely hope to continue to be your hotel of choice, for many visits to come. Best regards, Rudy Oretti General Manager

Great service from the Concierge team

TripAdvisor rating 4.0/5

FoodandtravelSS TripAdvisor review

The hotel has a great location, very convenient for access to the Pavillion shopping mall. The rooms are a bit tired and the AC is quite noisy. The breakfast had a vast choice of food. Captain Raaj and the concierge team were super helpful and went out of their way to help me book transport. A big thank you to them!

Dear FoodandtravelSS, It was truly a pleasure having you as our guest, following your recent stay, at Pavilion Hotel Kuala Lumpur. We are delighted to read your positive comments, specifically about the attentive hospitality of our associates namely, Raaj. Your thoughtful words will certainly be shared with him and the entire team, which I am sure will continue to inspire and motivate them, to deliver exceptional customer service. We thank you once again for writing this wonderful review FoodandtravelSS, and we look forward to welcoming you back to our hotel in the near future. Best regards, Rudy Oretti General Manager

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (VAT and tourist tax included) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.