Mercure St Helens 4 stars

TripAdvisor rating 4.0/5 14 reviews
Mercure St Helens
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+ 19 Services
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Hotel extras

  • Located in the heart of St Helens with easy access to Liverpool and Manchester.

  • Wedding facilities capable of accomodating 200 guests

  • 3 fully-equipped meeting rooms for up to 200+ guests

  • On-site lesuire facilities available for all guests

  • On-site 92 restaurant & 1552 sports bar with Sky & BT Sports.

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • 100% non-smoking hotel
  • Air conditioned
  • Languages spoken at the hotel
  • Reception open 24 hours a day
Leisure and activities
  • Swimming pool
  • Fitness centre
  • Well-being
  • Golf
  • Tennis
  • Other sports activities
Catering
  • Breakfast included in the price
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
Business services
  • 2 meeting room(s)

Hotel location

Mercure St Helens

Linkway West
St Helens
Merseyside
WA101NG
st helens
united kingdom

Tel: +441744453444

Fax: (+44)1744/453444

Contact email

Check-in from 14h00

Check out up to 12h00

  • By plane

    LPL JOHN LENNON At 22.37km / 13.9 miles

  • By plane

    MANCHESTER T1 At 46.19km / 28.7 miles

  • By boat

    LPL PIER HEAD At 17.7km / 11 miles

  • By helicopter

    CITY AIRPORT At 27.04km / 16.8 miles

  • By car

    M62 JCT 7 At 3.86km / 2.4 miles

  • By train

    STHELENS CENTRAL At 1.61km / 1 miles

  • By train

    STHELENS CENTRAL At 1.61km / 1 miles

GPS :53.44994, -2.73679

Our accommodations

All our Bedrooms are a good size with ensuite facilities, hair dryer, tea and coffee making facilities and flat screen TV. The hotel has a variety of upgraded rooms including suites which include air conditioning.

Classic Room with one King size bed

  • Max. number of persons: 2
  • Area: From 20
  • High speed internet
  • Coffee/tea making facilities

Classic Room with two Single beds

  • Max. number of persons: 2
  • Area: From 20
  • High speed internet
  • Coffee/tea making facilities

Privilege Room with one King Size bed

  • Max. number of persons: 2
  • Area: From 20
  • High speed internet
  • Bathrobe
  • Slippers
  • Coffee/tea making facilities

Suite with one King size bed

  • Max. number of persons: 4
  • Area: From 30
  • High speed internet
  • Bathrobe
  • Slippers
  • Coffee/tea making facilities
  • Mini Bar

Our restaurants and bars

92 RESTAURANT

Type of cuisine: International

Light, bright and colourful, 92 Restaurant is an ideal setting for anyone who appreciates good food and a warm welcome. As a family friendly hotel, our restaurant offers a wide range of fresh meals to suit even the fussiest of eaters.

Lunch

12:00 - 14:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

18:00 - 22:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

1552 SPORTS BAR

Photo non contractuelle / Strictly non binding

Our Sports Bar boasts a great location to sit back and relax with a drink in hand. With Sky Sports and BT Sports on the big screen, you are sure not to miss any big sporting event.

Midday

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Evening

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 2

  • Maximum size: 2,000

  • Maximum capacity: 300 people

  • Maximum banquet capacity: 250 people

Find out more

Our guest reviews for
Mercure St Helens

100% genuine reviews from our guests

Find out more

AccorHotels Rating 3.5/5

169 reviews

tripadvisor

TripAdvisor Rating 4.0/5

14 reviews

Horrendous

Customer review rating 3.5/5

Chris S. Business - 07/11/2019 Confirmed reviews AccorHotels

sure where to start, after arriving at the Hotel last night after a 14hr day to say I'm disappointed is a massive understatement, First 2 people in front of me offered a loyalty card as they have been staying at the hotel the last 2 weeks and could possibly be using until 2 weeks before Christmas, not once have I been offered this in the 12 month or so I have been staying, it was offered last night either, on checking in I was then allocated room 232 on opening the room door I was greeted to the most horrific smell, rubbish and bedding thrown all over the room which is clearly unacceptable. I returned to reception where Sharon apologised and changed my room, she later went on to offer a free drink or a breakfast of which I declined on both. When I set the account up with yourselves I stated I would be in St Helens around 6 month and here I am 12 month down the line not been offered anything nor have I asked for anything in return, we have 2 other sites and its not uncommon for us to temporarily move staff around as you will see this week we have 2 rooms booked for a week in St Helens, we usually put them in the Travelodge, however I authorised their stay in the St Helens hotel this week as the cost difference wasn't huge and thought it better than the Travelodge and may encourage staff to want to work in St Helens again as getting them to work away from home at times is a challenge but thought a better hotel may we encourage them to want to work away again, I can only hope them didn't experience anything like I did last night. Whilst I have been staying at the hotel I have obviously seen the changes being made, and the effort some of the staff are putting in, I know few people that work in the hotel by name but some of the service hasn't been great, when we set the account up you specified you couldn't guarantee me a room which I accepted but just over a month ago there was an instance where I stayed in St Helens for a full week but couldn't get a room the Wednesday night, when I checked in on the Monday I specifically asked to be notified if there was a room available for the Wednesday to let me know, on the Tuesday I asked again and as the Premier Inn was full I asked the receptionist if she knew of anywhere else she advised she would have a look and phone up to my room, I never received a phone call, even a courtesy call to say sorry I cant find anywhere would have been nice, during my stay in St Helens I have had the odd issue and decided to stay elsewhere to have a sulk but always returned, we have spent a lot of money at the St Helens hotel over the last 12 month so to experience what I did last night is really unacceptable. Then due to last nights issues I never got round to booking a table in the hotel for a Christmas party, maybe next week when I have calmed down a little I may look into it but as you can probably gauge from my rant I'm REALLY NOT HAPPY. Please pass on my thanks to Sharon for last night but the other 2 on reception may as well not been there (possible shift change)

Dear CHRIS S., Thank you for taking the time to tell us about your experience. Please allow me to express my sincerest apologies. As per your conversations with Vicky our sales manager, this problem was a true exception to our normal practices due to human error and please rest assured that we are taking the appropriate measures and all our efforts are concentrated in preventing future occurrences. I would like to reiterate our commitment to high quality standards, and I will personally make sure you will have a more positive experience during your next stay with us. We are looking forward to welcoming you again at Mercure. Please do not hesitate to contact me during your next visit. Sincerely, Kind Regards Khem Djedidi General Manager Mercure St Helens Hotel HA… Ph.01…
Customer review rating 3.5/5

Pinning Couples - 05/11/2019 Confirmed reviews AccorHotels

The carpet in the room had not been vac adequately, the bath was dirty, the room lighting sub standard - main bedroom area. Bedside lights did not work properly. The bathroom could do with some TLC to repair water damage. Towels smelt stagnant. The bed was clean and comfortable. All staff spoken to helpfull and pleasant. Breakfast of a good standard.

Dear WILLIAM P., Thank you for taking the time to tell us about your experience at the Mercure St Helens. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that follow up to your comments I have asked our maintenance manager to carry out a full room audit and take the appropriate measures to address the problems and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Kind Regards Khem Djedidi General Manager Mercure St Helens Hotel HA… Ph.01…

Mr Ceirion H.

Customer review rating 3.5/5

Ceirion H. Business - 05/11/2019 Confirmed reviews AccorHotels

Pleasure to stay, bit difficult to get to if walking but still an enjoyable experience.

Dear CEIRION H., We very much appreciate your comments regarding your stay at the Mercure St Helens. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kind Regards Khem Djedidi General Manager Mercure St Helens Hotel HA… Ph.01…

Mrs

Customer review rating 3.5/5

Michelle B. Families - 04/11/2019 Confirmed reviews AccorHotels

Lovely room, friendly helpful staff

Dear MICHELLE B., We very much appreciate your comments regarding your stay at the Mercure St Helens. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kind Regards Khem Djedidi General Manager Mercure St Helens Hotel HA… Ph.01…

disappointing

Customer review rating 3.5/5

Anonymous Business - 04/11/2019 Confirmed reviews AccorHotels

check in was great but the room was just a bit dank and grim. there was no plug in the bathroom, a plaster on the sink, mould on the walls and the breakfast was cold once we got it. Just generally disappointing

Dear SARAH S., Thank you for taking the time to tell us about your experience at the Mercure St Helens. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that I will personally audit the room and take any appropriate measures to address the issues you have highlighted and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Kind Regards Khem Djedidi General Manager Mercure St Helens Hotel HA… Ph.01…

Great stay!

Customer review rating 3.5/5

Gary J. Couples - 04/11/2019 Confirmed reviews AccorHotels

Friendly and helpful staff. Comfortable and good sized room. Nice breakfast.

Dear GARY J., We very much appreciate your comments regarding your stay at the Mercure St Helens. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kind Regards Khem Djedidi General Manager Mercure St Helens Hotel HA… Ph.01…

Hotel nice, noise from air con not so nice

Customer review rating 3.5/5

Steve M. Solo - 04/11/2019 Confirmed reviews AccorHotels

Even though I had turned the air conditioning off, the quietness in the room was spoilt by a constant noise coming from the air conditioning unit. That caused me to have a poor night's sleep, which is obviously very disappointing when the whole point of hotels is to be able to have a great night's sleep in a place far away from home!

Dear STEPHEN M., Thank you for taking the time to tell us about your experience at the Mercure St Helens. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that I have today spoken to our mainatenace manager so he can carry a full audit on the room and take the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Kind Regards Khem Djedidi General Manager Mercure St Helens Hotel HA… Ph.01…

Excellent

TripAdvisor rating 4.0/5

Apolloonexmoor Family - 04/11/2019 TripAdvisor review

Good value for money. Included free use of spa facilities including swimming pool, steam room, sauna and jacuzzi. Central location, within walking distance of cinema, shops etc. Comfortable bed with good sized rooms

Mr Simon T.

Customer review rating 3.5/5

Anonymous Families - 03/11/2019 Confirmed reviews AccorHotels

Had a great time everything went smoothly. Free parking a plus, check in quick and although not checking in until later no problem in booking meal in restaurant. Food great, bedroom really good a big comfy bed and all the necessities, hairdryer etc.

Dear SIMON T., We very much appreciate your comments regarding your stay at the Mercure St Helens. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kind Regards Khem Djedidi General Manager Mercure St Helens Hotel HA… Ph.01…

Excellent accommodation enabling independence and comfort.

Customer review rating 3.5/5

Von Families - 03/11/2019 Confirmed reviews AccorHotels

Helpful, informative staff. Comfortable room with space. Fully equipped.

Dear YVONNE B., We very much appreciate your comments regarding your stay at the Mercure St Helens. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kind Regards Khem Djedidi General Manager Mercure St Helens Hotel HA… Ph.01…
Customer review rating 3.5/5

Dw Business - 01/11/2019 Confirmed reviews AccorHotels

Breakfast hit and miss depending on staff. Maid service hit and miss.

Dear DAVID W., Thank you for taking the time to tell us about your experience at the Mercure St Helens. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we will take the appropriate measures to address the issues you highlighted and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Kind Regards Khem Djedidi General Manager Mercure St Helens Hotel HA… Ph.01…

mr Steve B.

Customer review rating 3.5/5

Stephen B. Couples - 28/10/2019 Confirmed reviews AccorHotels

Very clean rooms , lovely and helpful staff , will definitely stay here again

Dear STEVE B., We very much appreciate your comments regarding your stay at the Mercure St Helens. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kind Regards Khem Djedidi General Manager Mercure St Helens Hotel HA… Ph.01…

Noisy on our first night, not the hotels fault!!!!

Customer review rating 3.5/5

N. Families - 24/10/2019 Confirmed reviews AccorHotels

There were some guests being extremely noisy and shouting and banging doors at 3am which carried on for half an hour. No fault of the hotel though. Reception staff were very concerned and asked us if we were OK after our second nights stay.

Dear ELAINE MARIE N., Thank you for taking the time to tell us about your experience at the Mercure St Helens. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Kind Regards Khem Djedidi General Manager Mercure St Helens Hotel HA… Ph.01…

As good as usual.

Customer review rating 3.5/5

Chris J. Couples - 23/10/2019 Confirmed reviews AccorHotels

I’ve stayed before and like this hotel. The rooms are comfortable and clean and the staff are all helpful. Room service and breakfast were both very good too

Dear CHRIS J., We very much appreciate your comments regarding your stay at the Mercure St Helens. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kind Regards Khem Djedidi General Manager Mercure St Helens Hotel HA… Ph.01…

value for money, in a good location, with comfortable accommodation and pleasant staff.

Customer review rating 3.5/5

Rob K. Friends - 20/10/2019 Confirmed reviews AccorHotels

A friend and I stayed for the night of the Grand Final (St Helens won!) so we didn't experience the full range of the hotel's facilities in the; of those that we did we were very satisfied.

Dear ROB K., We very much appreciate your comments regarding your stay at the Mercure St Helens. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kind Regards Khem Djedidi General Manager Mercure St Helens Hotel HA… Ph.01…

Not the best hotel stay I've ever had

Customer review rating 3.5/5

Ron P. Solo - 15/10/2019 Confirmed reviews AccorHotels

The room was very clean and comfortable however the main part of the bedroom was very poorly light with no central light and one of the bedside lights not working. To my surprise there were on USB power points that I could find so I was unable to recharge my phone which was very inconvenient. Breakfast was ok apart from the scrambled egg being very sloppy and the plates felt like they had just come out of the fridge so a hot breakfast very quickly wasn't.

Dear RONALD P., Thank you for taking the time to tell us about your experience at the Mercure St Helens. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Kind Regards Khem Djedidi General Manager Mercure St Helens Hotel HA… Ph.01…

Comfortable, but room for improvement

Customer review rating 3.5/5

D. Families - 15/10/2019 Confirmed reviews AccorHotels

I stayed in a suite and there was a noise from a generator which did keep me awake at night. Also, 1 nespresso capsule per stay, I was there for 3 nights and was only allowed 1 for the 3 days, I think that’s a bit tight. No replacement water or soft drinks, come on I think this is a bit stingy. Breakfast bowls still had food stuck to them which was off putting.

Dear SHIRLEY D., Thank you for taking the time to tell us about your experience at the Mercure St Helens. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Acceptable

Customer review rating 3.5/5

W T. S. Families - 15/10/2019 Confirmed reviews AccorHotels

The staff were friendly, Our room was clean but the lighting was inadequate.

Dear Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely,

Satisfactory Stay

Customer review rating 3.5/5

J A. Couples - 15/10/2019 Confirmed reviews AccorHotels

The room was lovely - very clean with a comfortable bed. We had lunch in the bar / restaurant which was very good and the service was friendly and welcoming. However we were disappointed that on both nights of our stay (Friday & Saturday) we arrived at the bar at around 10.45pmn to find it closed. We asked if we could order drinks on our room and were told no so it was very disaapointing that as paying guests we were not able to get a drink prior to 11pm. One major concern was the fact that the fire alarm went off at around 2am on Sunday. We dressed and left our room but there was not one member of staff in sight. The alarm then stopped so all we could do was presume that it was safe to go back to our room.

Dear A. J., Thank you for taking the time to tell us about your experience at the Mercure St Helens. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Kind Regards Khem Djedidi General Manager Mercure St Helens Hotel HA… Ph.01…

Grand

Customer review rating 3.5/5

Mary Business - 14/10/2019 Confirmed reviews AccorHotels

It was fine. I loved the resting area on the first floor. As I swim 2/3times a week I booked here as I wanted to swim. The room was comfortable. I invited some friends for lunch only to discover there was no one in the restaurant when we arrived. My fault as I hadn't checked. My only moan is the pool area does need to be updated. I have stayed here before and I do like staying here especially for its nearness to the centre.

Dear MARY O., Thank you for taking the time to tell us about your experience at the Mercure St Helens. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Kind Regards Khem Djedidi General Manager Mercure St Helens Hotel HA… Ph.01…
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