Mercure Penang Beach 4 stars

TripAdvisor rating 4.0/5 1,319 reviews
Mercure Penang Beach
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Hotel extras

  • The rooms at Mercure Penang Beach feature breathtaking views of the Andaman Sea.

  • The hotel provides direct access to the beach.

  • Perfect for team building activities, leisure events and open concept weddings.

  • Free scheduled shuttle service to Bayan Lepas Industrial Area and Straits Marina Bay.

Services in the hotel and nearby

Check-in from 15h00

Check out up to 12h00

Paying

Services and practical information
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Air conditioned
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Dry cleaning / Ironing
  • Currency exchange
  • Concierge
Leisure and activities
  • Outdoor unheated pool
  • Fitness centre
Catering
  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
Business services
  • 4 meeting room(s)

Hotel location

Mercure Penang Beach

505 Jalan Tanjung Bungah
11200
tanjung bungah
malaysia

Tel: +6043718888

Fax: (+60)43/718333

Contact email

Check-in from 15h00

Check out up to 12h00

  • By plane

    PENANG INT'L At 23km / 14 miles

GPS :5.4638, 100.3019

Our accommodations

Mercure Penang Beach features 220 cosy rooms and a wide variety of room configurations, overlooking the Andaman Sea. Perfect for rest and relaxation.

Superior Room with 1 King-size Bed.

  • Max. number of persons: ‌3
  • Area: From 28
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk
  • Iron(...)

Superior Room with 2 Double Beds.

  • Max. number of persons: ‌3
  • Area: From 28
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk
  • Iron(...)

Superior Room with 1 King-size Bed, Ocean VieW.

  • Max. number of persons: ‌3
  • Area: From 28
  • Views: Ocean/Sea view *

* Subject to availability

  • Wireless internet in your room
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk
  • Iron(...)

Superior Room with 2 Double Beds, Ocean view.

  • Max. number of persons: ‌3
  • Area: From 28
  • Views: Ocean/Sea view *

* Subject to availability

  • Wireless internet in your room
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk
  • Iron(...)

Deluxe Room with 1 King-size Bed.

  • Max. number of persons: ‌3
  • Area: From 28
  • Views: Mountain view *

* Subject to availability

  • Wireless internet in your room
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk
  • Iron(...)

Junior Suite with 1 King-size Bed, Ocean view.

  • Max. number of persons: ‌3
  • Area: From 56
  • Views: Ocean/Sea view *

* Subject to availability

  • Wireless internet in your room
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk
  • Iron(...)

Superior Suite with 1 King-size Bed, Ocean view.

  • Max. number of persons: ‌3
  • Area: From 56
  • Views: Ocean/Sea view *

* Subject to availability

  • Wireless internet in your room
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk
  • Iron(...)

Executive Suite with 1 King-size Bed, Ocean view.

  • Max. number of persons: ‌3
  • Area: From 88
  • Views: Ocean/Sea view *

* Subject to availability

  • Wireless internet in your room
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk
  • Iron(...)

Our restaurants and bars

The Ombak

Type of cuisine: International

Start the day with a tasty breakfast. Enjoy local Malaysian and International cuisine at The Coffee House, which features stunning ocean views. Open for breakfast, lunch and dinner. Pair your meal with our selection of wines and enjoy the tropical sunset.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

M Bar

Photo non contractuelle / Strictly non binding

The Bar provides a relaxing ambience and magnificent seas views with soothing background music. An ideal escape after a hectic week.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 4

  • Maximum size: 532 m²

  • Maximum capacity: 500 people

  • Maximum banquet capacity: 350 people

Find out more

Our guest reviews for
Mercure Penang Beach

100% genuine reviews from our guests

Find out more

AccorHotels Rating 4.1/5

30 reviews

tripadvisor tripadvisor

TripAdvisor Rating 4.0/5

1,319 reviews

Relaxing and enjoyable

Customer review rating 4.1/5

John B. Couples - 17/06/2019 AccorHotels certified review

Overall relaxing, however we found dealing with the concierge desk rather frustrating and frankly unhelpful.. The desk was unable to provide basic information on local amenities and quoted taxi prices at least double the rate of the standard red cabs that operate in Penang. The desk had no idea of local bus services and did not seem to appreciate that this type of information is useful to tourists. Fortunately we managed to download an app that give us access to an online taxi service, much cheaper that than the red cab service. Otherwise we enjoyed our stay and would probably stay again now that we know we can get affordable transport(!) . into Penang town. Thank you for the request to comment. John & Emily B..

satisfaction guaranteed

Customer review rating 4.1/5

Syafiq Families - 14/06/2019 AccorHotels certified review

Awesome view and good food.

Dear Muhamad Syafiq M., We very much appreciate your comments regarding your stay at the Mercure Penang Beach. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Dennis Dillon (Front Office Manager)

comfy & spacious

Customer review rating 4.1/5

Rachel Solo - 10/06/2019 AccorHotels certified review

The room is spacious & clean. The bed & pillows really comfy.

Dear Yien Ting L., We very much appreciate your comments regarding your stay at the Mercure Penang Beach. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Dennis Dillon (Front Office Manager)

A pleasant stay with family

Customer review rating 4.1/5

Mj L. S. Families - 03/06/2019 AccorHotels certified review

The staffs were very helpful and being a gold member i was upgraded to a junior suite. Accor hotel never fail me in getting an upgrade in all my stays so far. The room was clean, enough water and towel. The beach has less people so my kids enjoy playing in the beach which is just at the back of the hotel. Overall it was a pleasant and satisfying stay with my family in Mercure Penang.

Dear M J L., We very much appreciate your comments regarding your stay at the Mercure Penang Beach. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Dennis Dillon (Front Office Manager)

Great experience in Mercure

Customer review rating 4.1/5

Jack Families - 03/06/2019 AccorHotels certified review

The stay was very pleasant. My kids like the pool.

Dear Kiat Na C., We very much appreciate your comments regarding your stay at the Mercure Penang Beach. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Dennis Dillon (Front Office Manager)

One night stay

Customer review rating 4.1/5

Daniel L. L. W. Families - 02/06/2019 AccorHotels certified review

The overall offering is satisfy but the swimming pool cleanliness need to be improve.

Can be better, keep trying!

Customer review rating 4.1/5

Anonymous Business - 01/06/2019 AccorHotels certified review

room were a tad ran down with patchy paint works but I was displeased with mouldy and dirty aircon the most! toilets are very small. breakfast can be improved on the bread works!

Dear Toh Allan K., We were truly honoured that you spend your time at Mercure Penang beach and delighted to see you enjoy your stay. I apologize for the problems that you encountered during your last stay. This is not the type of review that we like to see, and I assure you that we will be looking into each point that you have made. Thank you for staying with us, We look forward to welcome you again for your next visit in Penang. Sincerely, Dennis Dillon (Front Office Manager)
Customer review rating 4.1/5

Jun Families - 01/06/2019 AccorHotels certified review

In general everything was fine except hotel room cabinets are not in good condition and it suppose to change.

Dear JunFook W., We very much appreciate your comments regarding your stay at the Mercure Penang Beach. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Dennis Dillon (Front Office Manager)

Nice Hotel

Customer review rating 4.1/5

Vijayan R. Families - 27/05/2019 AccorHotels certified review

Receptionist should be more polite when talking to customer.

Dear Vijayan R., Thank you for taking the time to tell us about your experience at the Mercure Penang Beach. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Dennis Dillon (Front Office Manager)

Comfy

Customer review rating 4.1/5

C. M. M. Families - 26/05/2019 AccorHotels certified review

Comfy and nice hotel. All staff are friendly

Dear Ming M. C., We very much appreciate your comments regarding your stay at the Mercure Penang Beach. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Dennis Dillon (Front Office Manager)

Not so good

Customer review rating 4.1/5

Joanne Families - 25/05/2019 AccorHotels certified review

Housekeeping is very bad & inconsistent. Room service plates we're not cleared the next day, cups not washed.

Dear Joanne C., Thank you for taking the time to tell us about your experience at the Mercure Penang Beach. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Dennis Dillon (Front Office Manager)

Hospitality - very good

Customer review rating 4.1/5

Siti H. Business - 24/05/2019 AccorHotels certified review

The staffs, the cleanliness of the room, food and scenery is pleasant and awesome...

Dear Siti H. Mahpol, We very much appreciate your comments regarding your stay at the Mercure Penang Beach. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Dennis Dillon (Front Office Manager)

Enjoyable stay

Customer review rating 4.1/5

David P. Couples - 24/05/2019 AccorHotels certified review

A very enjoyable stay in a modern and clean hotel. The staff were very friendly and helpful. Clean and light room with sea view.

Dear David P., We very much appreciate your comments regarding your stay at the Mercure Penang Beach. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Dennis Dillon (Front Office Manager)

Nice Holiday Place

TripAdvisor rating 4.0/5

pohbs Family - 22/05/2019 TripAdvisor review

Pro: Good Sea View and less crowd. Con: the bath room flood every time when shower more than 3 minute. Make complaint to front counter but no action taken. Every disappointed with Accor services. Also the bed linen is dirty during our stay.

Dear Guest, We were truly honoured that you spend your time at Mercure Penang beach and delighted to see you enjoy your stay. I apologize for the problems that you encountered during your last stay with the clogged water in the room. This is not the type of review that we like to see, and I assure you that we will be looking into each point that you have made. Thank you for staying with us, We look forward to welcome you again for your next visit in Penang. Kind regards, Dennis Dillon (Front Office Manager)

Beach hotel with scenic view

Customer review rating 4.1/5

David T. Families - 20/05/2019 AccorHotels certified review

We were warmly welcomed by one Emily and she helped to upgrade our room to ocean view without extra charge! Felt welcomed n privileged... The sea view was most scenic..

Dear T. s., We very much appreciate your comments regarding your stay at the Mercure Penang Beach. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Dennis Dillon (Front Office Manager)

Average

Customer review rating 4.1/5

L. C. Couples - 19/05/2019 AccorHotels certified review

The pub was closed on a Sunday, and I could not choose my welcome drink, like I always do at an Accor property.

Dear Chin Chye L., Thank you for taking the time to tell us about your experience at the Mercure Penang Beach. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Dennis Dillon (Front Office Manager)

Pleasant Stay

Customer review rating 4.1/5

Tracy J. Families - 16/05/2019 AccorHotels certified review

We were happy for staying here. Beautiful beach. Nice view from our room. Strategic location, easily looking for foods here. Sure we will visit again when come to penang.

Dear Jia Wen F., We very much appreciate your comments regarding your stay at the Mercure Penang Beach. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Dennis Dillon. (Front Office Manager)

Great impressions

Customer review rating 4.1/5

O. Couples - 15/05/2019 AccorHotels certified review

Amazing sea view, great choice for the breakfast

Dear Korochkina O., We very much appreciate your comments regarding your stay at the Mercure Penang Beach. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Dennis Dillon. (Front Office Manager)

DISGUSTED

Customer review rating 4.1/5

P K. Families - 15/05/2019 AccorHotels certified review

Upon checking-out, I checked the room to see if any of my personal belongings was left behind. To my dismay I found an opened packet of condoms in my bedside drawer. Feeling disgusted, the first thing that came into my mind was 'did the hotel clean up the room properly before I checked-in since the complimentary tea tray was also quite filthy and a rusty kettle', 'did they change the duvet??' I went to the front desk and asked for the Manager but manager was not around. Hence passed the complaint to the front desk. 3 days has passed and no manager bothered to call to apologise. I guess to this hotel, this incident is of no big deal to them. Furthermore, breakfast area was quite run down and breakfast served with files on food was definitely no 4-star!

Dear K. p., Thank you for taking the time to tell us about your experience at the Mercure Penang Beach. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Dennis Dillon. (Front Office Manager)

Need more improvements

Customer review rating 4.1/5

Hannah Families - 13/05/2019 AccorHotels certified review

Basically the staff are helpful but they need more trainings. The scale and the security box were broken and no one replace it. Ask for towel in the reception but didn't get the towel in the room and need to call the reception for 2 times just to get a new towel. The shower room design is so poor as the water always go out of the bath room when you finished the shower. The hotel breakfast buffet has different variety of food but need more improvements for the eggs stations as the taste is not good. Facilities like gym and pool are a plus during the whole stay.

Dear Yeoh S., We very much appreciate your comments regarding your stay at the Mercure Penang Beach. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Dennis Dillon (Front Office Manager)
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