Mövenpick Residences Nairobi Hotel

Customer review rating 4.5/5 1,156 reviews
+ 21 Services
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Room 1

Number of guests
Children's age

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Hotel extras

  • Panoramic views of Nairobi

  • Convenient location in Westlands

  • Swimming pool, spa, and health club

  • Revolving restaurant with a 360° view

  • Ballroom, meeting rooms, and exhibition hall

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Babysitting on request
  • 100% non-smoking hotel
  • Air conditioned
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Dry cleaning / Ironing
  • Boutiques/shopping
  • Porter
  • Concierge
Leisure and activities
  • Indoor heated pool
  • Fitness centre
  • Well-being
  • Babysitting on request
Catering
  • Breakfast
  • 3 restaurant(s)
  • 3 bar(s)
Business services
  • 6 meeting room(s)
  • Business center with support staff
  • Copy/print service available

Hotel location

Mövenpick Residences Nairobi

Mkungu Close Westlands Off
Parklands Road
100
nairobi
kenya

Check-in from 14h00

Check out up to 12h00

  • By plane

    JOMO KENYATTA INTERNATIONAL APT At 20km / 12.43 miles

GPS :-1.2683, 36.801

Our restaurants and bars

THE VIEW

Type of cuisine: Other cooking style

Photo non contractuelle / Strictly non binding

Our signature revolving restaurant located on the 24th floor offers panoramic 360° vistas of the city. A variety of fondues and veal zurichoise are just some of the Swiss culinary masterpieces awaiting you for lunch and dinner.

BALUBA

Type of cuisine: International

Photo non contractuelle / Strictly non binding

Baluba offers varied cuisine and sumptuous flavors of the world. Enjoy mouthwatering delicacies at buffets and live cooking stations, complemented with an à la carte menu. Indulge in specialties from Africa, Asia, and Europe at our themed buffets.

LA MESA

Type of cuisine: Other cooking style

Photo non contractuelle / Strictly non binding

Embrace the Latin flavor at La Mesa. Live entertainment, live sports screens and amazing city views. Led by authentic specialties and distinctive tapas dishes, the cuisine is inspired by traditional and contemporary plates of food to share.

LOBBY CAFE

Photo non contractuelle / Strictly non binding

Marvel at our extensive selection of flavored coffees, teas, and fresh juices complemented with sandwiches and freshly baked breads, as well as delicious sweet treats like our Mövenpick signature handcrafted cakes, pastries, and innovative desserts.

KIJANI BAR

Photo non contractuelle / Strictly non binding

Kijani Bar is the perfect place for entertaining guests or unwinding after a long day. Sip on signature cocktails and savor light snacks in elegant surroundings with huge TV screens and an elegant fireplace for the cooler months.

POOL BAR

Photo non contractuelle / Strictly non binding

Unwind and relax at our Pool Bar, which serves healthy cocktails, mojitos, and tasty international favorites. Swim, refresh, and bask in the sun, or simply join us for the atmosphere.

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 6

  • Maximum size: 1,033 m²

  • Maximum banquet capacity: 500 people

Find out more

Our guest reviews for
Mövenpick Residences Nairobi

100% genuine reviews from our guests

Find out more

AccorHotels Rating 4.5/5

1,156 reviews

Customer review rating 4.5/5

Ravi R. 20/06/2019 AccorHotels certified review

Good and comfortable stay. I like your warmth and hospitality

Dear Ravi, Thank you very much for taking your time to share this great review of your recent stay at Movenpick Hotel and Residences Nairobi. We are thrilled that you we met your expectations. Thank you once again and I do hope to see you again soon. As we are still relatively new in the market and still actively working on building the hotel reputation, would you mind sharing your impressions on your stay on Tripadvisor.com. This helps us a lot. Yours Sincerely, Carol-Front Office Manager.
Customer review rating 4.5/5

Anonymous 19/06/2019 AccorHotels certified review

At arrival they gave me a room without poolview ( I booked poolview). So, I was able to change the room to one with poolview (170 USD rate) at 2am. When I checked out they have charged me 180 USD per night and for the breakfast 27 USD. I really like to stay in this Hotel because the service and the people are great. The rooms are nice and always clean. The restaurants and bars are top. The only problem is with the organization team and some of the reception members, which are making a lot of basic mistakes.

Dear Mr. B., We are happy to learn that you had a good experience with us and it is the service and the people that keep you coming back, our nice clean rooms, and especially the bar and our restaurants. I understand your frustrations regarding the room typed offered at point of check in and the cost of breakfast. I have investigated what happened and found that perhaps you mistakenly amended your booking to a normal superior room at some point. The initial booking was a superior room with a view. Your booking was through a third-party website, and bookings through third parties sort of tie our hands on interfering with them. I would like to recommend that you send us an email for your next visit or call our reservation team through +25…/14, and we will book you directly and give you the best rate possible with breakfast included. Another option will be you book directly on our website www.movenpick.com, our rates are the best and the information is direct and clear, and you get a $20 voucher to spend on food and beverages. Thank you for taking your time to give us feedback, we really appreciate, and we look forward to hosting you very soon. Yours Sincerely, Carol- Front Office Manager.
Customer review rating 4.5/5

Charles 18/06/2019 AccorHotels certified review

Fantastic stay, super large room, walk in closet, his and hers sinks, superb service nothing you’ve ever seen in Nairobi before. Coming back for sure!

Dear Charles, Thank you very much for sharing this great review of your recent stay at Movenpick Hotel and Residences Nairobi. We are thrilled that you have enjoyed your stay and certainly agree that our rooms are on point.Thank you once again and I do hope to see you again soon. As we are still relatively new in the market and still actively working on building the hotel reputation, would you mind sharing your impressions on your stay on Tripadvisor.com. This helps us a lot. Yours Sincerely, Carol-Front Office Manager.
Customer review rating 4.5/5

Mohammed L. 18/06/2019 AccorHotels certified review

I have traveled to many countries but I don't recall myself having such a great encounter with a smart, serving, helpful, generous, switched on staff. From the concierge to the reception to the restaurant in the second floor. I thought it was only some people who are good at what they do but when shifts change and people change, the service remained the same great service. Staff of Movenpick Nairobi should teach in hospitality schools. God bless Nairobians

Dear Mr. L., Thank you for your very nice compliments for our team, they do work very hard every day to make sure our guests feel well attended to at all times and definitely are an asset to our hotel. We will certainly relay your praising comments to all of them and we are sure they will be pleased to know their efforts have been appreciated. Thank you for taking your time to leave us feedback on your stay. As we are still relatively new in the market and still actively working on building the hotel reputation, would you mind sharing your impressions on your stay on Tripadvisor.com. This helps us a lot. Yours Sincerely, Carol-Front Office Manager.
Customer review rating 4.5/5

Darren 18/06/2019 AccorHotels certified review

When your hotel group requests us to move from our regular hotel and promises to match, beat and offer better services, i expect this to be delivered, specially if you sold your hotel to me for an event. Upon confirming i would allow your hotel the opportunity to host my event and check out of current hotel which i book monthly/ only then im informed they will not have the rooms promised nor a rate that will meet the promise. You left our business and i in a predicament to just accept what ever we could get seen that we checked out of the previous hotel, further upon return on Monday 17th June, to find out you did not book rooms again for us and at midnight we needed to find a new hotel. this is unacceptable

Customer review rating 4.5/5

Sinazo, S. A. 18/06/2019 AccorHotels certified review

I had a lovely stay at your hotel, the staff is friendly and welcoming and was really kind. The free wifi was very helpful when I had meetings and to contact my family. Chocolate hour was really yummy :) An all round pleasant experience.

Dear Sinazo, Thank you for reviewing your recent stay in Movenpick Hotel and Residences Nairobi. It is wonderful to hear we were able to make your stay special from the moment you arrived until the moment you departed. Thank you for such great comments on our staff, WiFi and chocolate hour. As we are still relatively new in the market and still actively working on building the hotel reputation, would you mind sharing your impressions on your stay on Tripadvisor.com This helps us a lot. Yours Sincerely, Carol-Front Office Manager.
Customer review rating 4.5/5

Anonymous 18/06/2019 AccorHotels certified review

Very friendly and professional staff. Rooms generous and well-appointed. Some disappointing attention to detail in finishes especially in the bathroom. Grouting and silicon joint compound applied in a very messy fashion which distracts from the luxurious and upmarket effect.

Dear Mr. Ciliers, It was a pleasure hosting you at Movenpick Hotel and Residences Nairobi. We are happy to learn that our staff made you feel at home and that you loved our rooms. Your comments regarding our bathroom finishing have been forwarded to our Chief Engineer to action. Thank you for taking time to leave us feedback. Looking forward to hosting you again. Yours Sincerely, Carol- Front Office Manager.
Customer review rating 4.5/5

Idraff T. B. C. 17/06/2019 AccorHotels certified review

Excellent well coordinated service, humble cooperative staff on earth. on this the C. are very friendly as if you've met for a 1000 years in this world more so Idraff . On the rooms Very neat and clean. well located to reach easily with variety of food available to choose from

Dear Ms Adoyo, Thank you for your wonderful comments on your recent visit to Movenpick Hotel and Residences Nairobi. We are happy to learn that our staff did make moments to you especially Gidraff. Thank you for referencing him by name as we are now able to reach out to him and let him know how he made such a positive impact on your stay. Thank you for the feedback. As we are still relatively new in the market and still actively working on building the hotel reputation, would you mind sharing your impressions on your stay on Tripadvisor.com. This helps us a lot. Looking forward to hosting you again soon. Yours Sincerely, Carol-Front Office Manager.
Customer review rating 4.5/5

Siri G. 17/06/2019 AccorHotels certified review

Good location, convenient. Nice and spacy rooms. Excellent service from staff all over. Enjoyed our stay here, will come again.

Dear Ms. G., Thank you very much for sharing this great review of your recent stay at Movenpick Hotel and Residences Nairobi. We are thrilled that you have enjoyed your stay with us.Thank you once again and I do hope to see you again soon. As we are still relatively new in the market and still actively working on building the hotel reputation, would you mind sharing your impressions on your stay on Tripadvisor.com. This helps us a lot. Yours Sincerely, Carol-Front Office Manager.
Customer review rating 4.5/5

Dora 17/06/2019 AccorHotels certified review

Excellent service..

Dear Ms. M., Thank you very much for sharing this great review of your recent stay at Movenpick Hotel and Residences Nairobi. We are thrilled to learn our service was excellent. Thank you once again and I do hope to see you again soon. As we are still relatively new in the market and still actively working on building the hotel reputation, would you mind sharing your impressions on your stay on Tripadvisor.com. This helps us a lot. Yours Sincerely, Carol-Front Office Manager.
Customer review rating 4.5/5

David 17/06/2019 AccorHotels certified review

It was great. It's quite a complex and can improve by giving information to guests on the different wings and which one their room is. It helps.

Dear David. Thank you for the great review of our hotel! We are glad that you enjoyed your stay with us. We have noted your comments and will consider your advice. Thank you for taking time to give us feedback. As we are still relatively new in the market and still actively working on building the hotel reputation, would you mind sharing your impressions on your stay on Tripadvisor.com. This helps us a lot. Looking forward to hosting you again soon. Yours Sincerely, Carol-Front Office Manager.
Customer review rating 4.5/5

Tashatha 17/06/2019 AccorHotels certified review

I loved everything from the friendly staff to the food to the rooms. I would stay there over and over again!!

Dear Ms M., Thank you very much for sharing this great review of your recent stay at Movenpick Hotel and Residences Nairobi. We are happy to learn that our staff made you feel at home and that you loved our food as well as our rooms.Thank you once again and I do hope to see you again soon. As we are still relatively new in the market and still actively working on building the hotel reputation, would you mind sharing your impressions on your stay on Tripadvisor.com. This helps us a lot. Yours Sincerely, Carol-Front Office Manager
Customer review rating 4.5/5

Ama D. 17/06/2019 AccorHotels certified review

I had a lovely room with everything I needed for a comfortable business trip. The staff were very welcoming and helpful.

Dear Mr. D., Thank you very much for sharing this great review of your recent stay at Movenpick Hotel and Residences Nairobi. We are thrilled that you have enjoyed your stay with us.Thank you once again and I do hope to see you again soon. As we are still relatively new in the market and still actively working on building the hotel reputation, would you mind sharing your impressions on your stay on Tripadvisor.com. This helps us a lot. Yours Sincerely, Carol-Front Office Manager.
Customer review rating 4.5/5

Gbenro A. 17/06/2019 AccorHotels certified review

Excellent welcome and painless check in after a fairly tiring flight. Well trained staff who went about their jobs cheerful.

Dear Mr. A., Thank you very much for sharing this great review of your recent stay at Movenpick Hotel and Residences Nairobi. We are thrilled that you have enjoyed your stay with us.Thank you once again and I do hope to see you again soon. As we are still relatively new in the market and still actively working on building the hotel reputation, would you mind sharing your impressions on your stay on Tripadvisor.com. This helps us a lot. Yours Sincerely, Carol-Front Office Manager.
Customer review rating 4.5/5

Chika N. 17/06/2019 AccorHotels certified review

Great place, looking forward to visiting again!

Dear Mr. N., Thank you very much for sharing this great review of your recent stay at Movenpick Hotel and Residences Nairobi. We are thrilled that you have enjoyed your stay with us.Thank you once again and I do hope to see you again soon. As we are still relatively new in the market and still actively working on building the hotel reputation, would you mind sharing your impressions on your stay on Tripadvisor.com. This helps us a lot. Yours Sincerely, Carol-Front Office Manager.
Customer review rating 4.5/5

Jack 16/06/2019 AccorHotels certified review

Sleep quality was akin to something I would expect from a 2 or 3 star product. The mattress was hard and exceptionally uncomfortable. The pillows were like bricks. The maid, in the morning, just walked into the room without enquiring if it was occupied. The food was mediocre. At check in I was told that I could only leave a deposit with a credit card which is ridiculous. When I said I did not have a credit card I was told I would have to pay for everything as I went along.

Dear Mr. D., Thank you for taking time to give us feedback on your recent stay at Movenpick Hotel and Residences Nairobi. I would like to sincerely apologize for not meeting your expectations in terms of sleep quality, food and billing. Please be assured that your comments will be taken into serious consideration and that they will help us to improve our services. Measures have been taken to ensure that this does not recur. It is our hope that we will remain an option for your next visit in Nairobi and we will have an opportunity to restore your faith in us in the near future. Looking forward to hosting you again for a more memorable stay. Yours Sincerely, Carol- Front Office Manager.
Customer review rating 4.5/5

Mvk K. 14/06/2019 AccorHotels certified review

Excellent in as many parameters that could be included.

Dear Mr. M., Thank you very much for sharing this great review of your recent stay at Movenpick Hotel and Residences Nairobi. We are thrilled that you have enjoyed your stay with us.Thank you once again and I do hope to see you again soon. As we are still relatively new in the market and still actively working on building the hotel reputation, would you mind sharing your impressions on your stay on Tripadvisor.com. This helps us a lot. Yours Sincerely, Carol-Front Office Manager
Customer review rating 4.5/5

K.boimah F. J. 14/06/2019 AccorHotels certified review

My stayed at your hotel was exceptional and I hope and pray to come back again to experience the great hospitality of the kenyan people.

Dear Mr. Fahnbulleh J., Thank you very much for sharing this great review of your recent stay at Movenpick Hotel and Residences Nairobi. We are thrilled that you have enjoyed your stay and certainly agree that our dedicated staff plays a key role to our guests' overall experience. We will make sure to share your kind words as we know it will mean a great deal to them. Thank you once again and I do hope to see you again soon. As we are still relatively new in the market and still actively working on building the hotel reputation, would you mind sharing your impressions on your stay on Tripadvisor.com. This helps us a lot. Yours Sincerely, Carol-Front Office Manager
Customer review rating 4.5/5

Anonymous 14/06/2019 AccorHotels certified review

Was a good stay, just had some problem sleeping from a noise which sounded like an extractor fan. Otherwise it was really good.

Dear Mr. E., We appreciate your feedback on your recent stay at Movenpick Hotel and Residences Nairobi. We are happy to learn that your stay was good. We are sincerely sorry that you were not able to sleep well due to the Aircon noise. I have flagged your profile for more quiet rooms when you come back. Our sincere apologies for the inconvenience. Looking forward to hosting you again. Yours Sincerely, Carol- Front Office Manager.
Customer review rating 4.5/5

Violet 14/06/2019 AccorHotels certified review

MovenPick Hotels and Resort, Right from reception, the reception was good, they take the shortest time possible to check in guests. The room wow!!! i loved especially the notes for instruction in case a guest didn't know what to do. The presence of the safe in the rooms guaranteed security of guests valuables. The rooms were spacious enough and it makes guests feel at home away from home. The meals were delicious and the hotel offered a variety to carter for each individual's need. Not forgetting your meeting area/ facility it was conducive for the training. Congratulation for your good service will always recommend you to any visitors that need your services.

Dear Ms. M., Thank you very much for sharing this great review of your recent stay at Movenpick Hotel and Residences Nairobi. We are thrilled that you have enjoyed your stay and certainly agree that our dedicated staff plays a key role to our guests' overall experience. We will make sure to share your kind words as we know it will mean a great deal to them. Thank you once again and I do hope to see you again soon. As we are still relatively new in the market and still actively working on building the hotel reputation, would you mind sharing your impressions on your stay on Tripadvisor.com. This helps us a lot. Yours Sincerely, Carol-Front Office Manager
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