Novotel Chiangmai Nimman Journeyhub Hotel 4 stars

Customer review rating 4.2/5 199 reviews
Novotel Chiangmai Nimman Journeyhub
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Hotel extras

  • The hotel is the only Novotel property in Northern Thailand.

  • Enjoy our family package, which offers free breakfast for children below 16.

  • Our new hotel features a contemporary design.

  • The hotel is within walking distance to One Nimman and Maya Lifestyle Shopping Center.

  • The hotel is a short walk from One Nimman Art, Culture and Contemporary Art Center.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Babysitting on request
  • 100% non-smoking hotel
  • Air conditioned
  • CHIANGMAI AIRPORTPaying
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Dry cleaning / Ironing
  • Currency exchange
  • Porter
  • Concierge
Leisure and activities
  • Swimming pool
  • Fitness centre
  • Babysitting on request
  • Bicycles rental
Catering
  • Breakfast
  • 1 bar(s)
  • Room service
Business services
  • 1 meeting room(s)
  • Copy/print service available

Hotel location

Novotel Chiangmai Nimman Journeyhub

7*77 Moo 2, Huay Kaew Road
Soi Sreesud,Chang Phueak, Muang
50300
chiangmai
thailand

Tel: +6652012777

Fax: (+66)52012799

Contact email

Check-in from 14h00

Check out up to 12h00

  • By plane

    CHIANGMAI AIRPORT At 7km / 4 miles - Shuttle paying

GPS :18.804685, 98.96416

Our accommodations

202 guest rooms including Suites with the best Family Offer (16 years old get free breakfast when sharing beds with parents during stay max 2 child per room). In housed guests can also access rooftop pool and In-Balance Fitness by Novotel.

Superior Room with 1 King-Size bed

  • Max. number of persons: 4
  • Area: From 28
  • Satellite/cable colour TV

Superior Room with twin beds

  • Max. number of persons: 4
  • Area: From 28
  • Satellite/cable colour TV

Superior room with balcony - King bed

  • Max. number of persons: 4
  • Area: From 28
  • Satellite/cable colour TV

Superior Room with balcony - Twin beds

  • Max. number of persons: 4
  • Area: From 28
  • Satellite/cable colour TV

Deluxe Room with 1 King-Size bed, Garden

  • Max. number of persons: 4
  • Area: From 28
  • Satellite/cable colour TV

Junior Suite with 1 King Size Bed

  • Max. number of persons: 4
  • Area: From 34
  • Satellite/cable colour TV

Our restaurants and bars

GOURMET BAR

Photo non contractuelle / Strictly non binding

The Gourmet Bar is a brand new dining space open from 7 a.m. till late. The perfect spot to enjoy various delicious Thai and Western dishes as well as a selection of drinks and pastries, while hanging out with friends and colleagues.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 1

  • Maximum size: 300

  • Maximum capacity: 240 people

  • Maximum banquet capacity: 200 people

Find out more

Our guest reviews for
Novotel Chiangmai Nimman Journeyhub

100% genuine reviews from our guests

Find out more

AccorHotels Rating 4.2/5

199 reviews

Clean room , good sleep and valuables.

Customer review rating 4.2/5

Pattanun U. Families - 15/10/2019 AccorHotels review

Clean room , good sleep, friendly staff. Breakfast is nice. There is indoor parking. Will be back again.

Dear Khun Pattanun U., We very much appreciate your comments regarding your stay at the Novotel Chiangmai Nimman Journeyhub. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Chinnapong KHOTSAWAN (Toh) Rooms Division Manager

Nice new hotel

Customer review rating 4.2/5

Juraj Business - 14/10/2019 AccorHotels review

New hotel, opened in this year (at least this is what I have seen). Standard Novotel rooms, very comfortable. Really helpful staff. Excellent breakfast with different choice every mornig.

Dear Juraj N., We very much appreciate your comments regarding your stay at the Novotel Chiangmai Nimman Journeyhub. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Chinnapong KHOTSAWAN (Toh) Rooms Division Manager

Clean but small room

Customer review rating 4.2/5

Wei S. Families - 13/10/2019 AccorHotels review

The room is new and clean. But the twin room is too small and the room facilities of suite are not suitable.

Dear Wei s., We very much appreciate your comments regarding your stay at the Novotel Chiangmai Nimman Journeyhub. It is always a pleasure to receive positive feedback and however we have noted on your comments regarding to small room size and facilities for future planing improvement. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Chinnapong KHOTSAWAN (Toh) Rooms Division Manager

Very comfortable and great service.

Customer review rating 4.2/5

Sombat T. Business - 10/10/2019 AccorHotels review

Location of the hotel is very good. Room and common area are very clean. Staff is very efficient and has a great service mind. Food is good. Very good value for money.

Dear Khun Sombat T., We very much appreciate your comments regarding your stay at the Novotel Chiangmai Nimman Journeyhub. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Chinnapong KHOTSAWAN (Toh) Rooms Division Manager

Had a wonderful stay!

Customer review rating 4.2/5

Julie Families - 09/10/2019 AccorHotels review

The service was exceptional, and the room was very comfortable. I thought the position was excellent. The plane noise was a bit annoying but nothing you can do about that!! I thought that some shade could have been provided at the pool. Perhaps a shade sail or umbrellas as I couldn't sit at the pool at all as it was too hot. The gym facilities were excellent.

Dear Julie J., We very much appreciate your comments regarding your stay at the Novotel Chiangmai Nimman Journeyhub. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Chinnapong KHOTSAWAN (Toh) Rooms Division Manager

Noise transmission and lack of western food at breakfast

Customer review rating 4.2/5

Shvorn S. Couples - 08/10/2019 AccorHotels review

Good points first: - staff - excellent, very helpful and accommodating - rooms good, well-equipped, good bed - nice atmosphere, particularly at the restaurant/bar in the atrium Bad points: - poorly designed for sound insulation - too many hard surfaces, we could hear adjoining rooms using their bathroom and crockery (when eating) and talking. Corridor noise was very bad particularly when children running up and down. - when booking, balcony was sold as a benefit at extra cost. In fact it is very small, unusable, looks out over a muddy construction site, has no chairs even if you could fit out there, and reduces the size of the room internally. It should be a cheaper room. - lack of western food at breakfast, only 2 types of fruit, quality was poor - difficult location to find originally, as only new and most taxis didn't know where it was. - built under flight path and when in bar area, can't hear when planes go by (which is often), suggest a glass, insulated roof over atrium.

Dear StephenGeorge K., Thank you for taking the time to tell us about your experience at Novotel Chiang Mai Nimman Journeyhub. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that your feedback has been forwarded to department concerned including of management team to review rectification and further improvements in order to provide our valued guests with the best comfort and experience. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Chinnapong KHOTSAWAN (Toh) Rooms Division Manager

New Hotel, but, not fine enough

Customer review rating 4.2/5

N. K. Couples - 08/10/2019 AccorHotels review

Although it is a new hotel, but, some things are not fine enough, like room cleanliness. The junior suite room design is not friendly, TV is at the side of the bed, do not know how to watch the programmes. Suggest to have one more TV at the hall.

Dear KimSoong N., Thank you for taking the time to tell us about your experience at Novotel Chiang Mai Nimman Journeyhub. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that your feedback has been forwarded to department concerned including of management team to review rectification and further improvements in order to provide our valued guests with the best comfort and experience. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Chinnapong KHOTSAWAN (Toh) Rooms Division Manager

Unruly behaviour of guests spoilt our enjoyment

Customer review rating 4.2/5

Chris Y. Friends - 07/10/2019 AccorHotels review

The behaviour of some of your guests did spoilt our stay at your property. This was specially so during morning breakfast. On all the three occasions we were there, these group of guests were rather loud and no consideration for the comfort of other guests. They were talking at the top of their voices and just let their children run around in the restaurant. My friend did politely one of the woman guests to tone down which was not received well as her male companion strongly rebuked his gesture. I did approach your front desk to let them know about this issue and did suggest them to have signs put up around the property. The signs in three three main languages (Thai, English and Mandarin) reminding guests to be considerate to their fellow guests by not talking too loud and restrain their children from running around in the common areas. Hope the property management will look into my suggestion as this also affect the well being of their employees having to service this kind of guests daily.

Dear Christopher Y., Thank you for taking the time to tell us about your experience at Novotel Chiang Mai Nimman Journeyhub. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that your feedback has been forwarded to department concerned including of management team to review rectification and further improvements in order to provide our valued guests with the best comfort and experience. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Chinnapong KHOTSAWAN (Toh) Rooms Division Manager

I had high hopes for that.

Customer review rating 4.2/5

Amornthep B. Business - 06/10/2019 AccorHotels review

1.Receptionists wasn’t s expresses warm welcome enough if I compared with the other Hotel in Accors. No smiles!! Gosh!! Even I am AccorPlus as well. 2.TV Channel : Such a very poor TV channel I’ve ever seen in my life!!! Probably, you can check the standard channels of the Bangkok Ibis Styles. Fix it urgently please. 3.Breakfast : No persons welcome you in front of a restuarant and there was no protection of raining. I had to run to there among the rain. Dirty Butter served, bad taste of bread and fruits. Just only on meal for me! 4.Room dec. : Overall was okay but the balcony was very dirty with dust everyday. 5.Room service and Laundry were very nice.

Dear Khun Amornthep B., Thank you for taking the time to tell us about your experience at the Novotel Chiangmai Nimman Journeyhub. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. I have noted that your various points of dissatisfaction and rest assure that we will be addressed with all team level, to further improve our products and services. Once again thank you for your time and hope you will give us another chance on your next visit to Chiang Mai. Sincerely, Chinnapong KHOTSAWAN (Toh) Rooms Division Manager

First experience with Novotel in Chiang Mai

Customer review rating 4.2/5

D L. Couples - 03/10/2019 AccorHotels review

Warm welcome and pleasant staff

Dear Siew Huat L., We very much appreciate your comments regarding your stay at the Novotel Chiangmai Nimman Journeyhub. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Chinnapong KHOTSAWAN (Toh) Rooms Division Manager

Dissatified with poor service

Customer review rating 4.2/5

Sethpunnavich Business - 30/09/2019 AccorHotels review

The room is good but the overall service especially front office and securities are really bad.

Dear Khun Sethpunnavich P., Thank you for taking the time to tell us about your experience at the Novotel Chiangmai Nimman Journeyhub. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that your feedback has been forwarded to department concerned including of management team to review rectification and further improvements in order to provide our valued guests with the best comfort and experience. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Chinnapong KHOTSAWAN (Toh) Rooms Division Manager

not bad

Customer review rating 4.2/5

Tetsuya Solo - 29/09/2019 AccorHotels review

1. wifi too weak. keep disconnecting. 2. i didn't want to have housekeeping staff to come into my room for cleaning, so i put on the DND sign at door when i went out. but on one of of the nights, when i returned my room, my room was cleaned. 3. front desk staff are very nice and pretty.

Dear Tin Kin C., Thank you for taking the time to tell us about your experience at the Novotel Chiangmai Nimman Journeyhub. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that your feedback has been forwarded to department concerned including of management team to review rectification and further improvements in order to provide our valued guests with the best comfort and experience. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Chinnapong KHOTSAWAN (Toh) Rooms Division Manager

management and staff always helpful and welcoming

Customer review rating 4.2/5

Jean-paul B. Couples - 29/09/2019 AccorHotels review

good advices for our visit of Northern Thailand good breakfast pleasant terrasse comfortable room

Dear Jean Paul B., We very much appreciate your comments regarding your stay at the Novotel Chiangmai Nimman Journeyhub. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Amika KHANIYOR Assistant Front Office Manager
Customer review rating 4.2/5

Sa… Friends - 23/09/2019 AccorHotels review

1. arrv at 4 pm. but room not finish only give compensate of softdrink 2. 2 nd day went out , came back 1 pm room did not clean though did not inform do not disturb 3. must inform room no. 2 times for key when back from outside both 2 days. 4. not many channel TV no. NHK, CNA, or other news only local digital TV and 1 channel for 1 language , now some boutique hotel have better services.

Dear Khun Saowanee C., Thank you for taking the time to tell us about your experience at the Novotel Chiangmai Nimman Journeyhub. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Chinnapong KHOTSAWAN (Toh) Rooms Division Manager

New hotel, clean , staff are helpful and friendly

Customer review rating 4.2/5

L. S. Friends - 21/09/2019 AccorHotels review

The Separations of bath, toilet and basin is great! However, the passage walkway leading to the rooms is too dim , the corridor lights not lit up,

Dear SiLanNeeFoo L., We very much appreciate your comments regarding your stay at the Novotel Chiangmai Nimman Journeyhub. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience and we hope your next visit will be as pleasant as the previous one. Sincerely, Amika KHANIYOR Assistant Front Office Manager

Moderate

Customer review rating 4.2/5

Wudhiphong Business - 20/09/2019 AccorHotels review

Room , lobby, staff is good

Dear Wudhiphong B., We very much appreciate your comments regarding your stay at the Novotel Chiangmai Nimman Journeyhub. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Amika KHANIYOR Assistant Front Office Manager
Customer review rating 4.2/5

Peeriya K. Couples - 19/09/2019 AccorHotels review

The direaction sign was hard to understan that we have use more time for re-entry to the hotel.

Dear Khun Peeriya k., Thank you for taking the time to tell us about your experience at the Novotel Chiangmai Nimman Journeyhub. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. We would like to inform you that we are on process to order Hotel road signage and will installation as soon as possible. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Chinnapong KHOTSAWAN (Toh) Rooms Division Manager

Disappointed staying experience in Accor group hotel

Customer review rating 4.2/5

Frankie Friends - 18/09/2019 AccorHotels review

I have been staying at accor group hotels of different regions before and it is the worst experience. I stayed there for 4 nights. The area around was very noisy in the evening until midnight. House keeping service was not up to standard at all - no refill for vanity kit and soap for 2 nights. Towel had numerous stain on it. I called front desk to refill vanity kit but she didn't even know what is "vanity kit"!! I tried to talk to the house keeping manager and left message at the front desk on 3rd day. Unfortunately she seemed to be so busy and not able to talk before I checked out....

Dear KarYin W., Thank you for taking the time to tell us about your experience at the Novotel Chiangmai Nimman Journeyhub. We sincerely apologize for any inconvenience you have encountered, which is not part of our hotel standard of service. Your comments for House keeping service have been shared with Housekeeping Manager and team member concerns for their improvement and re-training. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Chinnapong KHOTSAWAN (Toh) Rooms Division Manager

Hardware ok but services and housekeeping needed to improve

Customer review rating 4.2/5

Jennifer Couples - 17/09/2019 AccorHotels review

- Floor a bit sticky like they are not really clean and hairs can still be found after room cleaned - The amenities are not filled daily - Towels are replaced even they are hanged - Teabags missed to refill and tea stains still in mugs - Check-in staffs could be more nice and friendly

Dear WingNin L., Thank you for taking the time to tell us about your experience at the Novotel Chiangmai Nimman Journeyhub. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Chinnapong KHOTSAWAN (Toh) Rooms Division Manager

TO BE OR NOT TO BE.

Customer review rating 4.2/5

Derek F. Couples - 17/09/2019 AccorHotels review

EXCELLENT STAFF BUT VERY NOISY WITH AIRPORT FLIGHT PATH DIRECTLY OVERHEAD FROM 0600am TO 1159pm.

Dear Derek F., We very much appreciate your comments regarding your stay at the Novotel Chiangmai Nimman Journeyhub. It is always a pleasure to receive positive feedback from you and however we have noted on your comment regarding to noise planes and in rooms soundproof need to be improved. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Chinnapong KHOTSAWAN (Toh) Rooms Division Manager
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