Novotel Chiangmai Nimman Journeyhub Hotel 4 stars

Customer review rating 4.1/5 179 reviews
Novotel Chiangmai Nimman Journeyhub
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+ 22 Services
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Hotel extras

  • The hotel is the only Novotel property in Northern Thailand.

  • Enjoy our family package, which offers free breakfast for children below 16.

  • Our new hotel features a contemporary design.

  • The hotel is within walking distance to One Nimman and Maya Lifestyle Shopping Center.

  • The hotel is a short walk from One Nimman Art, Culture and Contemporary Art Center.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Babysitting on request
  • 100% non-smoking hotel
  • Air conditioned
  • CHIANGMAI AIRPORTPaying
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Dry cleaning / Ironing
  • Currency exchange
  • Porter
  • Concierge
Leisure and activities
  • Swimming pool
  • Fitness centre
  • Babysitting on request
Catering
  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
Business services
  • 1 meeting room(s)
  • Web Corner on a Mac
  • Copy/print service available

Hotel location

Novotel Chiangmai Nimman Journeyhub

7/77 Moo 2, Huay Kaew Road
Soi Sreesud, Chang Phueak, Muang
50300
chiangmai
thailand

Tel: +6652012777

Fax: (+66)52012799

Contact email

Check-in from 14h00

Check out up to 12h00

  • By plane

    CHIANGMAI AIRPORT At 7km / 4 miles - Shuttle paying

GPS :18.804685, 98.96416

Our accommodations

202 guest rooms including Suites with the best Family Offer (16 years old get free breakfast when sharing beds with parents during stay max 2 child per room). In housed guests can also access rooftop pool and In-Balance Fitness by Novotel.

Superior Room with 1 King-Size bed

  • Max. number of persons: 4
  • Area: From 28
  • Satellite/cable colour TV

Superior Room with twin beds

  • Max. number of persons: 4
  • Area: From 28
  • Satellite/cable colour TV

Superior room with balcony - King bed

  • Max. number of persons: 4
  • Area: From 28
  • Satellite/cable colour TV

Superior Room with balcony - Twin beds

  • Max. number of persons: 4
  • Area: From 28
  • Satellite/cable colour TV

Deluxe Room with 1 King-Size bed, Garden

  • Max. number of persons: 4
  • Area: From 28
  • Satellite/cable colour TV

Junior Suite with 1 King Size Bed

  • Max. number of persons: 4
  • Area: From 34
  • Satellite/cable colour TV

Our restaurants and bars

FOOD EXCHANGE

Type of cuisine: International

Food Exchange is a stylish, contemporary restaurant with a lush leafy backdrop. It offers Asian, Thai and International cuisine for breakfast, brunch and dinner. The perfect place for friends and family to gather over delicious meals.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

GOURMET BAR

Photo non contractuelle / Strictly non binding

The Gourmet Bar is a brand new dining space open from 7 a.m. till late. The perfect spot to enjoy various delicious Thai and Western dishes as well as a selection of drinks and pastries, while hanging out with friends and colleagues.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 1

  • Maximum size: 300

  • Maximum capacity: 240 people

  • Maximum banquet capacity: 200 people

Find out more

Our guest reviews for
Novotel Chiangmai Nimman Journeyhub

100% genuine reviews from our guests

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AccorHotels Rating 4.1/5

179 reviews

I had high hopes for that.

Customer review rating 4.1/5

Amornthep B. Business - 06/10/2019 AccorHotels review

1.Receptionists wasn’t s expresses warm welcome enough if I compared with the other Hotel in Accors. No smiles!! Gosh!! Even I am AccorPlus as well. 2.TV Channel : Such a very poor TV channel I’ve ever seen in my life!!! Probably, you can check the standard channels of the Bangkok Ibis Styles. Fix it urgently please. 3.Breakfast : No persons welcome you in front of a restuarant and there was no protection of raining. I had to run to there among the rain. Dirty Butter served, bad taste of bread and fruits. Just only on meal for me! 4.Room dec. : Overall was okay but the balcony was very dirty with dust everyday. 5.Room service and Laundry were very nice.

Dear Khun Amornthep B., Thank you for taking the time to tell us about your experience at the Novotel Chiangmai Nimman Journeyhub. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. I have noted that your various points of dissatisfaction and rest assure that we will be addressed with all team level, to further improve our products and services. Once again thank you for your time and hope you will give us another chance on your next visit to Chiang Mai. Sincerely, Chinnapong KHOTSAWAN (Toh) Rooms Division Manager

First experience with Novotel in Chiang Mai

Customer review rating 4.1/5

D L. Couples - 03/10/2019 AccorHotels review

Warm welcome and pleasant staff

Dear Siew Huat L., We very much appreciate your comments regarding your stay at the Novotel Chiangmai Nimman Journeyhub. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Chinnapong KHOTSAWAN (Toh) Rooms Division Manager

Dissatified with poor service

Customer review rating 4.1/5

Sethpunnavich Business - 30/09/2019 AccorHotels review

The room is good but the overall service especially front office and securities are really bad.

Dear Khun Sethpunnavich P., Thank you for taking the time to tell us about your experience at the Novotel Chiangmai Nimman Journeyhub. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that your feedback has been forwarded to department concerned including of management team to review rectification and further improvements in order to provide our valued guests with the best comfort and experience. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Chinnapong KHOTSAWAN (Toh) Rooms Division Manager

not bad

Customer review rating 4.1/5

Tetsuya Solo - 29/09/2019 AccorHotels review

1. wifi too weak. keep disconnecting. 2. i didn't want to have housekeeping staff to come into my room for cleaning, so i put on the DND sign at door when i went out. but on one of of the nights, when i returned my room, my room was cleaned. 3. front desk staff are very nice and pretty.

Dear Tin Kin C., Thank you for taking the time to tell us about your experience at the Novotel Chiangmai Nimman Journeyhub. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that your feedback has been forwarded to department concerned including of management team to review rectification and further improvements in order to provide our valued guests with the best comfort and experience. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Chinnapong KHOTSAWAN (Toh) Rooms Division Manager

management and staff always helpful and welcoming

Customer review rating 4.1/5

Jean-paul B. Couples - 29/09/2019 AccorHotels review

good advices for our visit of Northern Thailand good breakfast pleasant terrasse comfortable room

Dear Jean Paul B., We very much appreciate your comments regarding your stay at the Novotel Chiangmai Nimman Journeyhub. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Amika KHANIYOR Assistant Front Office Manager
Customer review rating 4.1/5

Sa… Friends - 23/09/2019 AccorHotels review

1. arrv at 4 pm. but room not finish only give compensate of softdrink 2. 2 nd day went out , came back 1 pm room did not clean though did not inform do not disturb 3. must inform room no. 2 times for key when back from outside both 2 days. 4. not many channel TV no. NHK, CNA, or other news only local digital TV and 1 channel for 1 language , now some boutique hotel have better services.

Dear Khun Saowanee C., Thank you for taking the time to tell us about your experience at the Novotel Chiangmai Nimman Journeyhub. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Chinnapong KHOTSAWAN (Toh) Rooms Division Manager

New hotel, clean , staff are helpful and friendly

Customer review rating 4.1/5

L. S. Friends - 21/09/2019 AccorHotels review

The Separations of bath, toilet and basin is great! However, the passage walkway leading to the rooms is too dim , the corridor lights not lit up,

Dear SiLanNeeFoo L., We very much appreciate your comments regarding your stay at the Novotel Chiangmai Nimman Journeyhub. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience and we hope your next visit will be as pleasant as the previous one. Sincerely, Amika KHANIYOR Assistant Front Office Manager

Moderate

Customer review rating 4.1/5

Wudhiphong Business - 20/09/2019 AccorHotels review

Room , lobby, staff is good

Dear Wudhiphong B., We very much appreciate your comments regarding your stay at the Novotel Chiangmai Nimman Journeyhub. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Amika KHANIYOR Assistant Front Office Manager
Customer review rating 4.1/5

Peeriya K. Couples - 19/09/2019 AccorHotels review

The direaction sign was hard to understan that we have use more time for re-entry to the hotel.

Dear Khun Peeriya k., Thank you for taking the time to tell us about your experience at the Novotel Chiangmai Nimman Journeyhub. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. We would like to inform you that we are on process to order Hotel road signage and will installation as soon as possible. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Chinnapong KHOTSAWAN (Toh) Rooms Division Manager

Disappointed staying experience in Accor group hotel

Customer review rating 4.1/5

Frankie Friends - 18/09/2019 AccorHotels review

I have been staying at accor group hotels of different regions before and it is the worst experience. I stayed there for 4 nights. The area around was very noisy in the evening until midnight. House keeping service was not up to standard at all - no refill for vanity kit and soap for 2 nights. Towel had numerous stain on it. I called front desk to refill vanity kit but she didn't even know what is "vanity kit"!! I tried to talk to the house keeping manager and left message at the front desk on 3rd day. Unfortunately she seemed to be so busy and not able to talk before I checked out....

Dear KarYin W., Thank you for taking the time to tell us about your experience at the Novotel Chiangmai Nimman Journeyhub. We sincerely apologize for any inconvenience you have encountered, which is not part of our hotel standard of service. Your comments for House keeping service have been shared with Housekeeping Manager and team member concerns for their improvement and re-training. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Chinnapong KHOTSAWAN (Toh) Rooms Division Manager

Hardware ok but services and housekeeping needed to improve

Customer review rating 4.1/5

Jennifer Couples - 17/09/2019 AccorHotels review

- Floor a bit sticky like they are not really clean and hairs can still be found after room cleaned - The amenities are not filled daily - Towels are replaced even they are hanged - Teabags missed to refill and tea stains still in mugs - Check-in staffs could be more nice and friendly

Dear WingNin L., Thank you for taking the time to tell us about your experience at the Novotel Chiangmai Nimman Journeyhub. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Chinnapong KHOTSAWAN (Toh) Rooms Division Manager

TO BE OR NOT TO BE.

Customer review rating 4.1/5

Derek F. Couples - 17/09/2019 AccorHotels review

EXCELLENT STAFF BUT VERY NOISY WITH AIRPORT FLIGHT PATH DIRECTLY OVERHEAD FROM 0600am TO 1159pm.

Dear Derek F., We very much appreciate your comments regarding your stay at the Novotel Chiangmai Nimman Journeyhub. It is always a pleasure to receive positive feedback from you and however we have noted on your comment regarding to noise planes and in rooms soundproof need to be improved. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Chinnapong KHOTSAWAN (Toh) Rooms Division Manager
Customer review rating 4.1/5

Saranya S. Business - 16/09/2019 AccorHotels review

Crowded and noisy guests. Room is not soundproof from hall way and neighbour room. Housekeeper's mobile notification tone is very loud all morning, very disturbing and annoying. Blackout curtains are short, lights in since early morning.

Dear Khun Saranya S., Thank you for taking the time to tell us about your experience at the Novotel Chiangmai Nimman Journeyhub. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Chinnapong KHOTSAWAN (Toh) Rooms Division Manager

Satisfied. As expected

Customer review rating 4.1/5

S. Solo - 14/09/2019 AccorHotels review

Satisfied. As expected. The hotel is new so I take the freedom to send you few remarks / advices for improvement. 1. Don't disturb sign is green. I think it should be red. Like with traffic light you don't engage when it is red but you do when green. Consequently when I left my room I saw green and when I came back at 7 pm my room was not clean. Perhaps you could consider changing the color. This is also due to the fact the switches are all together and it is very easy to push on the wrong one as I did. 2. Also master switch to light on and off every thing should be at the entrance. Irritant to have go close to the bed to light on everything.

Dear Dominique S., We very much appreciate your comments regarding your stay at the Novotel Chiangmai Nimman Journeyhub. We are glad to haer that tht overall of your stay was enjoyed. However we have noted on your comments regarding to our " Do not Disturb" light color and light centre switch control with need to be impprovement. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Chinnapong KHOTSAWAN (Toh) Rooms Division Manager

A pleasant stay!

Customer review rating 4.1/5

Anonymous Couples - 13/09/2019 AccorHotels review

The room was clean and well-maintained. The bed was comfortable and the TV was a generous size. However, having a balcony attached to the room with no real view seemed a waste of space to me. We were overall pleased with our stay at the hotel. However, providing a shuttle drop off at Maya Shopping Mall would be nice versus walking or taking a Grab there. I was a little disappointed with the airport transfer though. I realised I had left a personal item back at the hotel room a few minutes after we had left the hotel and when I phoned the hotel to report it , I was told that I had to pay for a return journey to retrieve it. The hotel is less than 10 minutes away from the airport and they could easily have sent someone to the airport to return it to me but instead I had no choice in the matter except to pay the driver the additional charge. I was already upset not having my personal item with me. They could have easily been gracious about it as part of their service but instead it became a business transaction for them. The incident could have definitely been better managed as much as I was relieved to get my personal item back!

Dear Jessica S., We very much appreciate your comments regarding your stay at the Novotel Chiangmai Nimman Journeyhub. It is always a pleasure to receive positive feedback from you. However we apology for the inconvenience caused and noted on your suggestion regarding to provide shuttle service and hotel airport transfer courtesy service policy. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Chinnapong KHOTSAWAN (Toh) Rooms Division Manager

Thank you but need you to follow up on the previous request

Customer review rating 4.1/5

Sean Business - 13/09/2019 AccorHotels review

Appreciate the kindness that all the staff of Novotel showed during my stay. Particularly, Ms. Jelly who helped out the check-in process and other requirements (including room upgrade). Also my sincere thanks to Mr. Pon, Ms. Gam, Ms. Ploy, Mr. Nut in the restaurant. However, it was very disappointing that Novotel forgot about the request of transferring the stay records and points to my Leclub account, although it had been confirmed by email before the stay, and again double-confirmed during my stay. This sort of non-follow up is not only disappointing to guests but also damaging to the hotel later. Kindly see to it that it is correctly followed up, unless otherwise it is to be carelessly handled.

Dear SeanYoung K., We very much appreciate your comments regarding your stay at the Novotel Chiangmai Nimman Journeyhub. It is always a pleasure to receive positive feedback from you. However , l would like to politely inform and correct understand that the procedure of le club earning points the system will be credit point after guest departure within 7 days and i have confirmed that our team already credited point to your Le club account. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Chinnapong KHOTSAWAN (Toh) Rooms Division Manager

Very new hotel with great customer service

Customer review rating 4.1/5

Alex K. Couples - 11/09/2019 AccorHotels review

Modern and brand new hotel. Very accessible to nearby shopping area via walking distance. The staff are great and helpful

Dear LeongYew K., We very much appreciate your comments regarding your stay at the Novotel Chiangmai Nimman Journeyhub. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Chinnapong KHOTSAWAN (Toh) Rooms Division Manager

Good service !

Customer review rating 4.1/5

Mike Couples - 10/09/2019 AccorHotels review

Great hotel .. not so easy to find. None of the drivers knew where it was

Dear Michael W., We very much appreciate your comments regarding your stay at the Novotel Chiangmai Nimman Journeyhub. We are glad to hear that your overall stay is enjoyable and however we have noted on your comment regarding hotel location and visibility of hotel with need to be impproved. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Chinnapong KHOTSAWAN (Toh) Rooms Division Manager

Great stay at a hotel that shows great potential.

Customer review rating 4.1/5

David M. Couples - 09/09/2019 AccorHotels review

3 nights to celebrate our wedding anniversary. Food was awesome.

Dear David M., We very much appreciate your comments regarding your stay at the Novotel Chiangmai Nimman Journeyhub. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Chinnapong KHOTSAWAN (Toh) Rooms Division Manager

Warm with polite hospitality

Customer review rating 4.1/5

Francis M. Friends - 09/09/2019 AccorHotels review

Memorable

Dear KwokLeungFrancis M., We very much appreciate your comments regarding your stay at the Novotel Chiangmai Nimman Journeyhub. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Chinnapong KHOTSAWAN (Toh) Rooms Division Manager
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