Novotel Chiangmai Nimman Journeyhub Hotel 4 stars

Customer review rating 4.2/5 266 reviews
Novotel Chiangmai Nimman Journeyhub
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When making a booking at this hotel:

  • I earn Status & Rewards points

  • I can use my Rewards points

  • I benefit from advantages

  • I cannot take advantage of the Members' rate

Hotel extras

  • The hotel is the only Novotel property in Northern Thailand.

  • Enjoy our family package, which offers free breakfast for children below 16.

  • Our new hotel features a contemporary design.

  • The hotel is within walking distance to One Nimman and Maya Lifestyle Shopping Center.

  • The hotel is a short walk from One Nimman Art, Culture and Contemporary Art Center.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Babysitting on request
  • 100% non-smoking hotel
  • Air conditioned
  • CHIANGMAI AIRPORTPaying
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Dry cleaning / Ironing
  • Currency exchange
  • Porter
  • Concierge
Leisure and activities
  • Swimming pool
  • Fitness centre
  • Babysitting on request
  • Bicycles rental
Catering
  • Breakfast
  • 1 bar(s)
  • Room service
Business services
  • 1 meeting room(s)
  • Copy/print service available

Hotel location

Novotel Chiangmai Nimman Journeyhub

7*77 Moo 2, Huay Kaew Road
Soi Sreesud,Chang Phueak, Muang
50300
chiangmai
thailand

Tel: +6652012777

Fax: (+66)52012799

Contact email

Check-in from 14h00

Check out up to 12h00

  • By plane

    CHIANGMAI AIRPORT At 7km / 4 miles - Shuttle paying

GPS :18.804685, 98.96416

Our accommodations

202 guest rooms including Suites with the best Family Offer (16 years old get free breakfast when sharing beds with parents during stay max 2 child per room). In housed guests can also access rooftop pool and In-Balance Fitness by Novotel.

Superior Room with 1 King-Size bed

  • Max. number of persons: 4
  • Area: From 28
  • Satellite/cable colour TV

Superior Room with twin beds

  • Max. number of persons: 4
  • Area: From 28
  • Satellite/cable colour TV

Superior room with balcony - King bed

  • Max. number of persons: 4
  • Area: From 28
  • Satellite/cable colour TV

Superior Room with balcony - Twin beds

  • Max. number of persons: 4
  • Area: From 28
  • Satellite/cable colour TV

Deluxe Room with 1 King-Size bed, Garden

  • Max. number of persons: 4
  • Area: From 28
  • Views: Garden side *

* Subject to availability

  • Satellite/cable colour TV

Junior Suite with 1 King Size Bed

  • Max. number of persons: 4
  • Area: From 34
  • Satellite/cable colour TV

Our restaurants and bars

GOURMET BAR

Photo non contractuelle / Strictly non binding

The Gourmet Bar is a brand new dining space open from 7 a.m. till late. The perfect spot to enjoy various delicious Thai and Western dishes as well as a selection of drinks and pastries, while hanging out with friends and colleagues.

Midday

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Evening

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 1

  • Maximum size: 300

  • Maximum capacity: 240 people

  • Maximum banquet capacity: 200 people

Find out more

Our guest reviews for
Novotel Chiangmai Nimman Journeyhub

100% genuine reviews from our guests

Find out more

AccorHotels Rating 4.2/5

266 reviews

Customer review rating 4.2/5

Jirapong S. Friends - 06/11/2019 Confirmed reviews AccorHotels

It's such a great experience to stay there, good facilities and good location. But I have a bit disappointed the first i received email from hotel that they will give me welcome drink voucher as gold member accor even I'm silver member but finally i got only welcome drink voucher for silver member. The second is I gave the room upgrade voucher to reception and told her i want to use it and she said she will upgrade my room to superior room with balcony but finally is nothing.

Dear Khun Jirapong S., Thank you for taking the time to tell us about your experience at Novotel Chiang Mai Nimman Journeyhub. I am sorry to hear that your Accor Plus member experience for welcome drink voucher and room upgrade did not meet your expectations; please allow me to express my sincerest apologies. However, The loyalty member is our first priority and this message has been convey to our Front Office Manager to re-training staff for how to handle and offer the best solution to ensure loyalty guests are satisfaction. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we will take the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Best regards, Chinnapong KHOTSAWAN (Toh) Rooms Division Manager

Good location, nice staff , new and clean room

Customer review rating 4.2/5

Burawat N. Couples - 06/11/2019 Confirmed reviews AccorHotels

Professional and helpful staff . Very new room and building

Dear Khun Burawat N., We very much appreciate your comments regarding your stay at the Novotel Chiangmai Nimman Journeyhub. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Chinnapong KHOTSAWAN (Toh) Rooms Division Manager

comfortable and relax

Customer review rating 4.2/5

Stephen C. C. K. Couples - 05/11/2019 Confirmed reviews AccorHotels

the staff is to take the initiative to help, the hotel is clean.

Dear Chi k. Stephen C., We very much appreciate your comments regarding your stay at the Novotel Chiangmai Nimman Journeyhub. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Amika Khaniyor Assistant Front Office Manager

Everything was good except poor sound- proofing

Customer review rating 4.2/5

J Couples - 05/11/2019 Confirmed reviews AccorHotels

There was a event in the hotel and when the people check in, the whole lobby was over crowded and noisy. The sound proofing of the room was poor that i could hear footsteps, people talking along the corridor and from the room beside. Was woken up in the morning by the talking of people next door and by sound of hair drier. Everything else was perfect. The room was spacious, comfortable and clean. Thank you.

Dear YunJia A., Thank you for taking the time to tell us about your experience at the Novotel Chiangmai Nimman Journeyhub. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Amika Khaniyor Assistant Front Office Manager

Nice hotel with a good location

Customer review rating 4.2/5

Weng Friends - 04/11/2019 Confirmed reviews AccorHotels

There was no welcome drink for Accor members which I find quite unusual compared to past experience but that’s a small matter. The location is good as it is near a shopping mall and the trendy Nimman area. The facilities are ample - gym & pool. Staff could be more welcoming with greetings in the reception hall though.

Dear Weng Kay H., Thank you for taking the time to tell us about your experience at the Novotel Chiangmai Nimman Journeyhub. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Amika Khaniyor Assistant Front Office Manager

Good location

Customer review rating 4.2/5

Worapan Business - 02/11/2019 Confirmed reviews AccorHotels

Good location, new, clean and comfortable. But breakfast is quite not variety.

Dear Woraporn Y., We very much appreciate your comments regarding your stay at the Novotel Chiangmai Nimman Journeyhub. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Amika Khaniyor Assistant Front Office Manager

Bad experience

Customer review rating 4.2/5

Samuel Z. Couples - 02/11/2019 Confirmed reviews AccorHotels

New hotel,pillow is not comfy. No slippers or toothbrush. Closed to the airport and very noise when the flight lands and take off. Will not go there next time!

Dear Yang z., Thank you for taking the time to tell us about your experience at the Novotel Chiangmai Nimman Journeyhub. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Amika KHANIYOR Assistant Front Office Manager

I love your service but not your bathroom design.

Customer review rating 4.2/5

ตรีดาว อ. Families - 02/11/2019 Confirmed reviews AccorHotels

The place was very clean.. Your staffs were wonderful. I love quality of your bed futon and sheets but I was disappointed about your bathroom.

Dear Threedow A., Thank you for taking the time to tell us about your experience at the Novotel Chiangmai Nimman Journeyhub. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Amika KHANIYOR Assistant Front Office Manager

Good location, value for money

Customer review rating 4.2/5

A Y. Solo - 01/11/2019 Confirmed reviews AccorHotels

Transportation arrangement mishandled due to miscommunication. Noise of aeroplane and some guests cause disturbance occasionally. Breakfast selection limited and gear towards oriental tastes.

Dear WingSeeAudrey y., Thank you for taking the time to tell us about your experience at the Novotel Chiangmai Nimman Journeyhub. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Amika Khaniyor Assistant Front Office Manager

Excellent Stay at Novotel

Customer review rating 4.2/5

Anonymous Business - 01/11/2019 Confirmed reviews AccorHotels

I stayed at Novotel Chiangmai Nimman Journeyhub between 29-30 Oct 2019. The room was very comfortable. The overall hotel condition is very new with excellent service from staff. Breakfast was offered with a wide variety of food, including live egg station. I had Laab Moo for lunch which was very delicious. The mocktail at the atrium bar was good with pleasant view and unique decoration of the atrium.

Dear Pitchaya S., We very much appreciate your comments regarding your stay at the Novotel Chiangmai Nimman Journeyhub. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Amika Khaniyor Assistant Front Office Manager

not good

Customer review rating 4.2/5

Jennifer P. Couples - 30/10/2019 Confirmed reviews AccorHotels

Our so called "deluxe room - garden" had no garden to speak of and in fact we looked at a corrugated iron wall! We moved to level 4 and the new view was of a dusty car park and an adjoining hotel. Also on a very noisy flight path so we had planes taking off above us from early morning until late at night. Food was disappointing - very much catering to Asian palates (breakfast). Would not recommend to anyone. Only redeeming feature were the staff who were very pleasant and helpful. Very disappointed that the wording on the description of the room does not in any way reflect the actual experience.

Dear JenniferRobyn P., Thank you for taking the time to tell us about your experience at Novotel Chiang Mai Nimman Journeyhub. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that your feedback has been forwarded to department concerned including of management team to review rectification and further improvements in order to provide our valued guests with the best comfort and experience. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Chinnapong KHOTSAWAN (Toh) Rooms Division Manager

Excellent service

Customer review rating 4.2/5

Pongsakorn Business - 30/10/2019 Confirmed reviews AccorHotels

1. Service mind, recommended info such as where to go, how to to, also tell me if I need to rush to airport, I must choose the car with sticker. 2. Great service, polite 3. Quiet places 4. Breakfast is ok.

Dear Khun Pongsakorn L., We very much appreciate your comments regarding your stay at the Novotel Chiangmai Nimman Journeyhub. We are most grateful to hear that our overall quality of service and facilities met your expectations; it is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Chinnapong KHOTSAWAN (Toh) Rooms Division Manager

Excellent

Customer review rating 4.2/5

C. W. S. Couples - 30/10/2019 Confirmed reviews AccorHotels

Cosy, medium size hotel. Good for exploring Chiang Mai and the restaurant food is good.

Dear WaiSeng C., We very much appreciate your comments regarding your stay at the Novotel Chiangmai Nimman Journeyhub. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Chinnapong KHOTSAWAN (Toh) Rooms Division Manager

Nice newly built Hotel, located near shopping street.

Customer review rating 4.2/5

Jeffrey Families - 30/10/2019 Confirmed reviews AccorHotels

Since it is a newly built hotel, all facilities are pretty clean and tidy. Staff are nice an attentive. Hotel located next to Nimmanhemin street which is more or less a shopping destination in Chiang May. I personally like the design of a hotel. Hotel design utilizing limited space smartly. It give you a feel of relaxing and comfort, especially in the main dining area of the hotel.

Dear Jeffrey P., We very much appreciate your comments regarding your stay at the Novotel Chiangmai Nimman Journeyhub. We are most grateful to hear that our overall quality of service and facilities met your expectations; it is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Chinnapong KHOTSAWAN (Toh) Rooms Division Manager

Good location and near Nimman area and shopping mall, comfortable room with fully equipped in room

Customer review rating 4.2/5

Pk Families - 30/10/2019 Confirmed reviews AccorHotels

Stayed here in a fourth time after opening once we visited Chiang Mai as usual, but just known that a guest who has got "Silver member" could have allowed to get late check out at 2 PM as a latest even though we had asked a special request to be 4 PM (we came really late check in around 9.00 PM on the previous day). I would have thought all the time that this is depending on the available room at that time which I did not see the hotel had the fully booking from a number of guest. Quite a bit disappointed of answering of the staff.

Dear Khun Prapakorn L., Thank you for taking the time to tell us about your experience at Novotel Chiang Mai Nimman Journeyhub. I am sorry that your Accor Plus member experience with request for late check out did not meet your expectations; please allow me to express my sincerest apologies and may i politely inform that member can have free of charge late check out upto 4 pm and it is subject on room availability on departure date. I have investigate and found that our staff was offer you to keep the room to 2 pm because of next customer request this room and thier arrival time is around 3-4 pm. However, The loyalty member is our first priority and this message has been convey to our Front Office Manager to re-training staff for how to handle and offer the best solution to ensure loyalty guests are satisfaction. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we will take the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Best regards, Chinnapong KHOTSAWAN (Toh) Rooms Division Manager

Good experience

Customer review rating 4.2/5

Poj Couples - 27/10/2019 Confirmed reviews AccorHotels

Breakfast should be improved

Dear poj f., We very much appreciate your comments regarding your stay at the Novotel Chiangmai Nimman Journeyhub. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Amika KHANIYOR Assistant Front Office Manager

Novotel Chiangmai Nimman

Customer review rating 4.2/5

Mj Families - 27/10/2019 Confirmed reviews AccorHotels

Friendly staff. Hotel is new and clean. Had difficulty finding the hotel on Google maps. Our taxi was not able to find and we had to call the hotel for directions.

Dear MirziLorraineLim J., We very much appreciate your comments regarding your stay at the Novotel Chiangmai Nimman Journeyhub. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Amika KHANIYOR Assistant Front Office Manager

Excellent stay

Customer review rating 4.2/5

Ken Friends - 26/10/2019 Confirmed reviews AccorHotels

Friendly staff, nice rooms, great restaurant

Dear Ken J., We very much appreciate your comments regarding your stay at the Novotel Chiangmai Nimman Journeyhub. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Amika KHANIYOR Assistant Front Office Manager

Good service

Customer review rating 4.2/5

Janny Friends - 25/10/2019 Confirmed reviews AccorHotels

Very nice hotel and good service from bellboy Location very near at city ccenter . Thank you for good welcome

Dear Khun Intira P., We very much appreciate your comments regarding your stay at the Novotel Chiangmai Nimman Journeyhub. We are most grateful to hear that our overall quality of service and facilities met your expectations; it is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Chinnapong KHOTSAWAN (Toh) Rooms Division Manager

Excellent accommodation supported by friendly staff

Customer review rating 4.2/5

John B. Solo - 24/10/2019 Confirmed reviews AccorHotels

I was initial greeted by friendly and professional staff. My room had very comfortable bedding and excellent shower facilities. I was fortunate to have a dinner in the restaurant and found the food to be of the international standard. I had a wonderful stay and look forward to returning.

Dear JohnLewis B., We very much appreciate your comments regarding your stay at the Novotel Chiangmai Nimman Journeyhub. We are most grateful to hear that our overall quality of service and facilities met your expectations; it is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Chinnapong KHOTSAWAN (Toh) Rooms Division Manager
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