Novotel Chiangmai Nimman Journeyhub

Family friendly

Dear Khun Anant, Thank you for choosing to stay at Novotel Chiangmai Nimman Journeyhub and for taking the time to share your feedback with us. We're delighted to hear that you had a great stay with us and that our hotel indeed felt like your home in Chiang Mai. Our team are dedicated to creating a warm and welcoming atmosphere for all our guests, and it's wonderful to know that their efforts made your stay memorable. Your high ratings and positive comments regarding your booking experience, accommodation, WiFi, and the overall service are truly appreciated. We're also glad to hear that you found our hotel's cleanliness and sustainable development initiatives satisfactory. Your loyalty as a Platinum member of the ALL loyalty program and Accor Plus member means a lot to us, and we're grateful for your recommendation. We hope to have the pleasure of welcoming you back soon for another exceptional stay at your second home in Chiang Mai Nimman. If there's anything else we can assist you with, please don't hesitate to reach out. Warm Regards, Nakul Gupta General Manager Novotel Chiang Mai Nimman Journeyhub

Dear Mr W., Thank you for choosing Novotel Chiangmai Nimman Journeyhub for your recent stay. We're delighted that you found your experience comfortable and homely. Your kind words about our heartists, especially Vivi, Fluke, Arm, and Kookae, mean a lot to us. We're thrilled they could assist you and your wife during your sickness and will ensure they receive your appreciation. We appreciate you bringing to our attention the matter regarding the temperature of the fried eggs and sausages at breakfast. Your feedback is invaluable to us, and we apologize for any inconvenience this may have caused. Please rest assured that we will promptly address this with our team to ensure that all food items are served to perfection in the future. It's wonderful to hear that you enjoyed our comfortable accommodation and our diligent housekeeping team. Thank you for your loyalty to the ALL loyalty program. We look forward to welcoming you back for another great stay. Warm Regards, Nakul Gupta General Manager Novotel Chiang Mai Nimman Journeyhub

Dear Khun Seree, Thank you for sharing your experience following your recent stay at our hotel. We're delighted to hear that we exceeded your expectations during your quick visit to Chiang Mai, especially amidst the lively atmosphere of the Songkran festival. We appreciate your recognition of our pricing, considering the festive season, and we're pleased to have provided you with excellent value for your stay. It's heartening to know that our front heartists left a positive impression with their exceptional service, and we'll be sure to pass on your kind words to them. Your feedback about our location being both convenient and tranquil is well-noted. We understand the importance of striking a balance between accessibility and serenity, and we're glad we could offer you both. Additionally, we're delighted that you enjoyed our breakfast offerings and were impressed by it. Thank you once again for choosing to stay with us and for taking the time to share your feedback. We look forward to the pleasure of welcoming you back for another memorable stay in the future! Warm Regards, Nakul Gupta General Manager Novotel Chiang Mai Nimman Journeyhub

Dear Jayson, Thank you for choosing to stay at Novotel Chiangmai Nimman Journeyhub and for taking the time to share your positive feedback. We are delighted to hear that you had a very good experience with us and that our staff met your expectations. Your kind words will be shared with our team as it serves as a great encouragement for all of us to continue delivering exceptional service to our guests. We look forward to welcoming you back to Novotel Chiangmai Nimman Journeyhub in the near future. Warm regards, Sirisook Moore Operations Manager

Dear Khun Arusa, I would like to extend my sincerest apologies for the challenges you encountered during your recent stay with us. It deeply saddens us to learn that we did not meet your expectations, and we truly regret any inconvenience caused. Your feedback regarding the issues with the housekeeping service and the key card malfunction is invaluable to us, and we have taken immediate steps to address these concerns with our team. Please rest assured that measures are being implemented to ensure that such incidents are not repeated in the future. We understand the importance of providing a seamless and comfortable experience for all our guests, and we are genuinely sorry for any disruption to your stay. Your satisfaction is of the utmost importance to us, and we are committed to making the necessary improvements to enhance the overall guest experience. We sincerely appreciate your understanding and patience in this matter. It is our hope that you will give us another opportunity to exceed your expectations during your next visit to our hotel. Warmest regards, Nakul Gupta General Manager Novotel Chiang Mai Nimman Journeyhub